Program Name
Home Energy Assistance Program
Program Category
Family services
Government Agency
NYC Human Resource Administration
Population Served
Everyone
Plain Language Program Name
Money for heat and utility expenses
Program Description
<p> HEAP helps eligible households meet their home energy needs in the winter season. The money can pay for fuel, your utility source, equipment and/or repairs. The City pays the costs either directly to the company (heating benefit and/or utility benefit) or to the household (utility benefit only). </p>
Brief Excerpt
<p> HEAP can help you pay for the costs of heating your home during the winter months. </p>
Heads Up
<ul> <li>You can apply for HEAP every year between November and March </li> <li>You may still be able to receive benefits even if your utilities are included in your rent </li> <li>Emergency benefits are available if your heat has been turned off or is in danger of being turned off </li> <li>Requires proof of address, social security number, income, and your utility bills (if you pay utilities) </li> </ul>
Plain Language Eligibility
<p> To be eligible, you should be able to answer yes to these questions: </p> <ul> <li>Do you have a child under six years old, an adult over 60 years old, or anyone with a permanent disability living with you? </li> <li>Are you and the people you live with US citizens or legal immigrants? </li> <li>Do you meet one of the following income guidelines? <ul> <li>You receive SNAP benefits, Temporary Assistance, or Code A Supplemental Security Income. </li> <li>Your family is at or under the income guidelines. </li> </ul> <table cellpadding="0" cellspacing="0"> <tbody> <tr> <td> Family Size </td> <td> Income in a year </td> <td> Income in a month </td> <td> Income in a week </td> </tr> <tr> <td> 1 </td> <td> $27,816 </td> <td> $2,318 </td> <td> $535 </td> </tr> <tr> <td> 2 </td> <td> $36,372 </td> <td> $3,031 </td> <td> $699 </td> </tr> <tr> <td> 3 </td> <td> $44,928 </td> <td> $3,744 </td> <td> $864 </td> </tr> <tr> <td> 4 </td> <td> $53,484 </td> <td> $4,457 </td> <td> $1,029 </td> </tr> <tr> <td> 5 </td> <td> $62,040 </td> <td> $5,170 </td> <td> $1,193 </td> </tr> <tr> <td> 6 </td> <td> $70,596 </td> <td> $5,883 </td> <td> $1,358 </td> </tr> <tr> <td> 7 </td> <td> $72,204 </td> <td> $6,017 </td> <td> $1,389 </td> </tr> <tr> <td> 8 </td> <td> $73,800 </td> <td> $6,150 </td> <td> $1,419 </td> </tr> <tr> <td> 9 </td> <td> $75,408 </td> <td> $6,284 </td> <td> $1,450 </td> </tr> <tr> <td> 10 </td> <td> $77,016 </td> <td> $6,418 </td> <td> $1,481 </td> </tr> <tr> <td> 11 </td> <td> $80,796 </td> <td> $6,733 </td> <td> $1,554 </td> </tr> <tr> <td> <strong>For each additional person, add:</strong><br> </td> <td> $6,276 </td> <td> $523 </td> <td> $121 </td> </tr> </tbody> </table> </li> </ul> <p> If you need emergency HEAP benefits, you should also be able to answer yes to these questions: </p> <ul> <li>Is your heat shut off or about to be shut off, or is your fuel tank a quarter full or less? </li> <li>Is the heating and/or electric bill in your name? </li> <li>Are your household's available resources: <ul> <li>less than $3,000 if there is a member age 60 or older, or </li> <li>or less than $2,000 if there is no member age 60 or older? </li> </ul> </li> </ul>
How To Apply Summary
<p> You can apply for HEAP when it is in season, from November to March. </p> <ul> <li>Apply in person by completing <a href="https://access.nyc.gov/wp-content/uploads/2017/11/HEAP_ApplInst_EN.pdf" target="_blank">the application</a> and submitting it at a <a href="https://access.nyc.gov/wp-content/uploads/2017/11/heap_locations.pdf" target="_blank">HEAP location</a>. </li> <li>You may also apply by mail if:<br> <ul> <li>the head of house is disabled and gets Retirement Survivor\u2019s Insurance or Disability Insurance, or </li> <li>the head of household is age 60 or older, or </li> <li>the household is Code A SSI, or </li> <li>the household is receiving Cash Assistance or SNAP </li> </ul> </li> </ul> <p> Applications should be mailed to:<br> New York City Home Energy Assistance Program<br> P.O. Box 1401, Church Street Station<br> New York, NY, 10008 </p> <ul> <li>To apply for Emergency HEAP you must first apply and be approved for regular HEAP. You can apply over the phone by calling HEAP at <a href="tel:800-692-0557.">212-835-7216.</a> </li> <li>To find out the status of your application call <a href="tel:800-692-0557.">800-692-0557</a>. </li> </ul>
How To Apply Or Enroll By Mail
<p> Apply for HEAP by mail if: </p> <ul> <li>the head of house is disabled and gets Retirement Survivor\u2019s, or Disability Insurance, or </li> <li>the head of household is aged 60 or older, or </li> <li>the household is Code A SSI, or </li> <li>the household is receiving Cash Assistance or SNAP </li> </ul> <p> Applications should be mailed to: </p> <p> New York City Home Energy Assistance Program<br> P.O. Box 1401, Church Street Station<br> New York, NY, 10008 </p>
Apply By Mail Call To Action
Download the form
Url Of Pdf Application Forms
https://access.nyc.gov/wp-content/uploads/2017/11/HEAP_ApplInst_EN.pdf
How To Apply Or Enroll In Person
<ol> <li>Find a <a href="https://access.nyc.gov/wp-content/uploads/2017/11/heap_locations.pdf" target="_blank">HEAP office</a> near you. </li> <li>Gather your personal documents and bring them with you to the office. </li> <li>You can print and fill out <a href="https://access.nyc.gov/wp-content/uploads/2017/11/HEAP_ApplInst_EN.pdf" target="_blank">the application</a> before you go in or complete it at the office. </li> </ol>
Apply In Person Call To Action
Find a location
Office Locations Url
https://access.nyc.gov/wp-content/uploads/2017/11/heap_locations.pdf
How To Apply Or Enroll By Phone
<p> To apply for Emergency HEAP you must first apply and be approved for regular HEAP. You can apply for Emergency HEAP over the phone by calling <a href="tel:212-835-7216">212-835-7216</a>. </p>
Required Documents Summary
<p> To apply for HEAP you will need to prove the following: </p> <ul> <li>Where you live: such as a lease or utility bill. </li> <li>The identity of the people who live with you: such as a birth certificate or driver's license. </li> <li>You live with a child under age six, an adult over 60, or someone with a permanent disability: such as a birth certificate or award letter. </li> <li>Your fuel/utility expense: such as a recent bill or statement from your landlord stating utilities are included in your rent. </li> <li>Your income: such as a pay stub or award letter </li> </ul> <p> Check the <a href="http://www1.nyc.gov/assets/hra/downloads/pdf/services/snap/eligibility_factors_and_suggested_documentation_guide.pdf" target="_blank">HEAP document guide</a> for other documents you can use. </p>
Get Help Summary
<ul> <li>Visit the <a href="https://www1.nyc.gov/site/hra/help/energy-assistance.page" target="_blank">HEAP website</a> to find out more about this program. </li> <li>Call the info line at <a href="tel:800-692-0557">800-692-0557</a> if you have questions about HEAP or <a href="tel:212-835-7216">212-835-7216</a> for operator assistance. </li> <li>Visit a <a href="https://access.nyc.gov/wp-content/uploads/2017/11/heap_locations.pdf" target="_blank">HEAP office</a> to get help in person. </li> </ul>
Get Help In Person
<p> <strong>Visit a HEAP Office</strong> </p> <p> Visit a <a href="https://access.nyc.gov/wp-content/uploads/2017/11/heap_locations.pdf" target="_blank">HEAP office</a> to get help in person. </p>
Get Help Online
<p> <strong>Visit the website</strong> </p> <p> Visit the <a href="https://www1.nyc.gov/site/hra/help/energy-assistance.page" target="_blank">HEAP website</a> for more information. </p>
Get Help By Calling Other Than 311
<p> <strong>Call HEAP</strong> </p> <p> Call the infoline at <a href="tel:800-692-0557">800-692-0557</a> if you have questions about HEAP or <a href="tel:212-835-7216">212-835-7216</a> for operator assistance. </p>
Get Help By Calling 311
<p> <strong>Call 311</strong> </p> <p> Ask for assistance with the Home Energey Assistance Program. </p>
Date
2017-11-30T00:00:00.000