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Subway Rider Survey (2019)

This data contains survey responses on several questions about people's experiences with our mass transit system. The data was collected by Speaker Corey Johnson, who at the time was also the acting Public Advocate, through in person canvasing at subway stations in all five boroughs and through an online link.

The survey was not conducted on a representative sample. Any missing data is due to the respondent choosing to skip a question.

City Government City Council (NYCC) Dataset 4y8i-pbvd 19 fields
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Dataset fields
Showing 50 real records
F
Subway Line Used Most Often: F • Use Of Subway Frequency: ~5 days per week • Get To Subway Via: Walk
Subway Line Used Most Often
F
Use Of Subway Frequency
~5 days per week
Get To Subway Via
Walk
Primary Use Of Subway
Other
Average Length Subway Ride
60 - 90 min
Overall Satisfaction
Highly unsatisfied
Frequency Of Delays
Everyday
Approximate Delay Duration
20 - 45 min
Alternative Transport
Walk
Frequency Of Rerouting
All the time
Top Three Complaints
['Delays', 'Frequent route changes', 'High fares']
Most Common Reason For Delay
Train traffic
Opinion On Increased Fares
Negative
Submitted At
01/07/2019 @ 05:26 PM
Survey Stop Borough
Queens
Survey Stop Location
Jackson Heights / Roosevelt Ave
Zip Code
NA
Collection Method
in person
E
Subway Line Used Most Often: E • Use Of Subway Frequency: Weekdays, Mon - Fri • Get To Subway Via: Bus
Subway Line Used Most Often
E
Use Of Subway Frequency
Weekdays, Mon - Fri
Get To Subway Via
Bus
Primary Use Of Subway
Work
Average Length Subway Ride
20 - 40 min
Overall Satisfaction
Somewhat satisfied
Frequency Of Delays
A few times a week
Approximate Delay Duration
5 - 10 min
Alternative Transport
Take a bus
Frequency Of Rerouting
Only at night
Top Three Complaints
['Frequent route changes', 'Old trains', 'Lack of handicap access']
Most Common Reason For Delay
Waiting for signal change
Is Subway Affordable
1
Opinion On Increased Fares
Negative
Submitted At
01/07/2019 @ 05:29 PM
Survey Stop Borough
Queens
Survey Stop Location
Jackson Heights / Roosevelt Ave
Zip Code
21202
Collection Method
in person
E
Subway Line Used Most Often: E • Use Of Subway Frequency: Weekdays, Mon - Fri • Get To Subway Via: Bus
Subway Line Used Most Often
E
Use Of Subway Frequency
Weekdays, Mon - Fri
Get To Subway Via
Bus
Primary Use Of Subway
Work
Average Length Subway Ride
40 - 60 min
Overall Satisfaction
Highly unsatisfied
Frequency Of Delays
A few times a week
Approximate Delay Duration
NA
Alternative Transport
Use another train
Frequency Of Rerouting
Only on weekends
Top Three Complaints
['Delays', 'Overcrowded trains']
Most Common Reason For Delay
Train traffic
Is Subway Affordable
1
Opinion On Increased Fares
Unaware
Submitted At
01/07/2019 @ 05:29 PM
Survey Stop Borough
Queens
Survey Stop Location
Jackson Heights / Roosevelt Ave
Zip Code
NA
Collection Method
in person
7
Subway Line Used Most Often: 7 • Use Of Subway Frequency: Everyday / Almost everyday • Get To Subway Via: Walk
Subway Line Used Most Often
7
Use Of Subway Frequency
Everyday / Almost everyday
Get To Subway Via
Walk
Primary Use Of Subway
Work
Average Length Subway Ride
20 - 40 min
Overall Satisfaction
Neutral
Frequency Of Delays
Everyday
Approximate Delay Duration
10 - 20 min
Alternative Transport
For-hire vehicle
Frequency Of Rerouting
All the time
Top Three Complaints
['Delays', 'Frequent route changes', 'Station infrastructure']
Most Common Reason For Delay
Signal malfunction
Opinion On Increased Fares
Negative
Submitted At
01/07/2019 @ 05:32 PM
Survey Stop Borough
Queens
Survey Stop Location
Jackson Heights / Roosevelt Ave
Zip Code
11377
Collection Method
in person
7
Subway Line Used Most Often: 7 • Use Of Subway Frequency: Everyday / Almost everyday • Get To Subway Via: Walk
Subway Line Used Most Often
7
Use Of Subway Frequency
Everyday / Almost everyday
Get To Subway Via
Walk
Primary Use Of Subway
Work
Average Length Subway Ride
20 - 40 min
Overall Satisfaction
Not satisfied
Frequency Of Delays
Everyday
Approximate Delay Duration
10 - 20 min
Alternative Transport
For-hire vehicle
Frequency Of Rerouting
Only at night
Top Three Complaints
['Delays', 'Frequent route changes', 'Station infrastructure']
Most Common Reason For Delay
Train traffic
Opinion On Increased Fares
Positive
Submitted At
01/07/2019 @ 05:33 PM
Survey Stop Borough
Queens
Survey Stop Location
Jackson Heights / Roosevelt Ave
Zip Code
11377
Collection Method
in person
E
Subway Line Used Most Often: E • Use Of Subway Frequency: ~5 days per week • Get To Subway Via: Bus
Subway Line Used Most Often
E
Use Of Subway Frequency
~5 days per week
Get To Subway Via
Bus
Primary Use Of Subway
Work
Average Length Subway Ride
20 - 40 min
Overall Satisfaction
Not satisfied
Frequency Of Delays
A few times a week
Approximate Delay Duration
5 - 10 min
Alternative Transport
Wait for next train
Frequency Of Rerouting
Only on weekends
Top Three Complaints
['Delays']
Most Common Reason For Delay
Train traffic
Opinion On Increased Fares
Negative
Submitted At
01/07/2019 @ 05:35 PM
Survey Stop Borough
Queens
Survey Stop Location
Jackson Heights / Roosevelt Ave
Zip Code
11434
Collection Method
in person
7
Subway Line Used Most Often: 7 • Use Of Subway Frequency: Everyday / Almost everyday • Get To Subway Via: Walk
Subway Line Used Most Often
7
Use Of Subway Frequency
Everyday / Almost everyday
Get To Subway Via
Walk
Primary Use Of Subway
Work
Average Length Subway Ride
20 - 40 min
Overall Satisfaction
Neutral
Frequency Of Delays
A few times a week
Approximate Delay Duration
5 - 10 min
Alternative Transport
Use another train
Frequency Of Rerouting
Only on weekends
Top Three Complaints
['Delays', 'Crime / Safety', 'Customer service']
Most Common Reason For Delay
Train traffic
Is Subway Affordable
1
Opinion On Increased Fares
Negative
Submitted At
01/07/2019 @ 05:38 PM
Survey Stop Borough
Queens
Survey Stop Location
Jackson Heights / Roosevelt Ave
Zip Code
11373
Collection Method
in person
7
Subway Line Used Most Often: 7 • Use Of Subway Frequency: More than once a week, varies • Get To Subway Via: Walk
Subway Line Used Most Often
7
Use Of Subway Frequency
More than once a week, varies
Get To Subway Via
Walk
Primary Use Of Subway
Other
Average Length Subway Ride
40 - 60 min
Overall Satisfaction
Highly unsatisfied
Frequency Of Delays
A few times a week
Approximate Delay Duration
5 - 10 min
Alternative Transport
Wait for next train
Frequency Of Rerouting
Only on weekends
Top Three Complaints
['Delays', 'Station infrastructure', 'Lack of handicap access']
Most Common Reason For Delay
Signal malfunction
Is Subway Affordable
1
Opinion On Increased Fares
Positive
Submitted At
01/07/2019 @ 05:39 PM
Survey Stop Borough
Queens
Survey Stop Location
Jackson Heights / Roosevelt Ave
Zip Code
NA
Collection Method
in person
7
Subway Line Used Most Often: 7 • Use Of Subway Frequency: Everyday / Almost everyday • Get To Subway Via: Walk
Subway Line Used Most Often
7
Use Of Subway Frequency
Everyday / Almost everyday
Get To Subway Via
Walk
Primary Use Of Subway
Work
Average Length Subway Ride
< 20 min
Overall Satisfaction
Very satisfied
Frequency Of Delays
Rarely
Approximate Delay Duration
10 - 20 min
Alternative Transport
Wait for next train
Frequency Of Rerouting
Only on weekends
Top Three Complaints
['Delays']
Most Common Reason For Delay
Train traffic
Is Subway Affordable
1
Opinion On Increased Fares
Unaware
Submitted At
01/07/2019 @ 05:40 PM
Survey Stop Borough
Queens
Survey Stop Location
Jackson Heights / Roosevelt Ave
Zip Code
11377
Collection Method
in person
E
Subway Line Used Most Often: E • Use Of Subway Frequency: Everyday / Almost everyday • Get To Subway Via: Walk
Subway Line Used Most Often
E
Use Of Subway Frequency
Everyday / Almost everyday
Get To Subway Via
Walk
Primary Use Of Subway
Work
Average Length Subway Ride
40 - 60 min
Overall Satisfaction
Not satisfied
Frequency Of Delays
Everyday
Approximate Delay Duration
10 - 20 min
Alternative Transport
Wait for next train
Frequency Of Rerouting
All the time
Top Three Complaints
['Delays', 'High fares', 'Station infrastructure']
Most Common Reason For Delay
Train traffic
Opinion On Increased Fares
Negative
Submitted At
01/07/2019 @ 05:41 PM
Survey Stop Borough
Queens
Survey Stop Location
Jackson Heights / Roosevelt Ave
Zip Code
11372
Collection Method
in person
E
Subway Line Used Most Often: E • Use Of Subway Frequency: Once a month • Get To Subway Via: Bus
Subway Line Used Most Often
E
Use Of Subway Frequency
Once a month
Get To Subway Via
Bus
Primary Use Of Subway
School
Average Length Subway Ride
60 - 90 min
Overall Satisfaction
Very satisfied
Frequency Of Delays
Almost never
Approximate Delay Duration
10 - 20 min
Alternative Transport
Take a bus
Frequency Of Rerouting
Only on weekends
Top Three Complaints
['Frequent route changes', 'High fares', 'Customer service']
Most Common Reason For Delay
Sick passenger
Is Subway Affordable
1
Opinion On Increased Fares
Unaware
Submitted At
01/07/2019 @ 05:44 PM
Survey Stop Borough
Queens
Survey Stop Location
Jackson Heights / Roosevelt Ave
Zip Code
11550
Collection Method
in person
7
Subway Line Used Most Often: 7 • Use Of Subway Frequency: ~5 days per week • Get To Subway Via: Walk
Subway Line Used Most Often
7
Use Of Subway Frequency
~5 days per week
Get To Subway Via
Walk
Primary Use Of Subway
Work
Average Length Subway Ride
60 - 90 min
Overall Satisfaction
Somewhat satisfied
Frequency Of Delays
A few times a week
Approximate Delay Duration
10 - 20 min
Alternative Transport
Wait for next train
Frequency Of Rerouting
Only on weekends
Top Three Complaints
['Delays', 'Crime / Safety']
Most Common Reason For Delay
Train traffic
Is Subway Affordable
1
Opinion On Increased Fares
Neutral
Submitted At
01/07/2019 @ 05:49 PM
Survey Stop Borough
Queens
Survey Stop Location
Jackson Heights / Roosevelt Ave
Zip Code
11429
Collection Method
in person
F
Subway Line Used Most Often: F • Use Of Subway Frequency: Everyday / Almost everyday • Get To Subway Via: Walk
Subway Line Used Most Often
F
Use Of Subway Frequency
Everyday / Almost everyday
Get To Subway Via
Walk
Primary Use Of Subway
Work
Average Length Subway Ride
40 - 60 min
Overall Satisfaction
Not satisfied
Frequency Of Delays
A few times a week
Approximate Delay Duration
5 - 10 min
Alternative Transport
Use another train
Frequency Of Rerouting
Only on weekends
Top Three Complaints
['Delays', 'Station infrastructure', 'Overcrowded trains']
Most Common Reason For Delay
Signal malfunction
Is Subway Affordable
1
Opinion On Increased Fares
Positive
Submitted At
01/07/2019 @ 05:52 PM
Survey Stop Borough
Queens
Survey Stop Location
Jackson Heights / Roosevelt Ave
Zip Code
11372
Collection Method
in person
E
Subway Line Used Most Often: E • Use Of Subway Frequency: Weekdays, Mon - Fri • Get To Subway Via: Walk
Subway Line Used Most Often
E
Use Of Subway Frequency
Weekdays, Mon - Fri
Get To Subway Via
Walk
Primary Use Of Subway
Work
Average Length Subway Ride
20 - 40 min
Overall Satisfaction
Somewhat satisfied
Frequency Of Delays
Rarely
Approximate Delay Duration
10 - 20 min
Alternative Transport
For-hire vehicle
Frequency Of Rerouting
All the time
Top Three Complaints
['Delays', 'Frequent route changes', 'Overcrowded trains']
Most Common Reason For Delay
Train traffic
Is Subway Affordable
1
Opinion On Increased Fares
Unaware
Submitted At
01/07/2019 @ 05:54 PM
Survey Stop Borough
Queens
Survey Stop Location
Jackson Heights / Roosevelt Ave
Zip Code
NA
Collection Method
in person
E
Subway Line Used Most Often: E • Use Of Subway Frequency: Everyday / Almost everyday • Get To Subway Via: Bus
Subway Line Used Most Often
E
Use Of Subway Frequency
Everyday / Almost everyday
Get To Subway Via
Bus
Primary Use Of Subway
School
Average Length Subway Ride
40 - 60 min
Overall Satisfaction
Somewhat satisfied
Frequency Of Delays
Rarely
Approximate Delay Duration
10 - 20 min
Alternative Transport
Wait for next train
Frequency Of Rerouting
Only on weekends
Top Three Complaints
['Delays', 'Station infrastructure', 'Overcrowded trains']
Most Common Reason For Delay
Signal malfunction
Is Subway Affordable
1
Opinion On Increased Fares
Neutral
Submitted At
01/07/2019 @ 05:54 PM
Survey Stop Borough
Queens
Survey Stop Location
Jackson Heights / Roosevelt Ave
Zip Code
11369
Collection Method
in person
E
Subway Line Used Most Often: E • Use Of Subway Frequency: Everyday / Almost everyday • Get To Subway Via: Walk
Subway Line Used Most Often
E
Use Of Subway Frequency
Everyday / Almost everyday
Get To Subway Via
Walk
Primary Use Of Subway
Work
Average Length Subway Ride
20 - 40 min
Overall Satisfaction
Somewhat satisfied
Frequency Of Delays
Everyday
Approximate Delay Duration
10 - 20 min
Alternative Transport
Use another train
Frequency Of Rerouting
Almost never
Top Three Complaints
['Delays', 'Crime / Safety']
Most Common Reason For Delay
Sick passenger
Is Subway Affordable
1
Opinion On Increased Fares
Positive
Submitted At
01/07/2019 @ 05:56 PM
Survey Stop Borough
Queens
Survey Stop Location
Jackson Heights / Roosevelt Ave
Zip Code
11372
Collection Method
in person
E
Subway Line Used Most Often: E • Use Of Subway Frequency: Everyday / Almost everyday • Get To Subway Via: Bus
Subway Line Used Most Often
E
Use Of Subway Frequency
Everyday / Almost everyday
Get To Subway Via
Bus
Primary Use Of Subway
Work
Average Length Subway Ride
20 - 40 min
Overall Satisfaction
Somewhat satisfied
Frequency Of Delays
Everyday
Approximate Delay Duration
20 - 45 min
Alternative Transport
Wait for next train
Frequency Of Rerouting
Only at night
Top Three Complaints
['Customer service', 'Old trains']
Most Common Reason For Delay
Train traffic
Is Subway Affordable
1
Opinion On Increased Fares
Other / No thoughts
Submitted At
01/07/2019 @ 05:58 PM
Survey Stop Borough
Queens
Survey Stop Location
Jackson Heights / Roosevelt Ave
Zip Code
NA
Collection Method
in person
F
Subway Line Used Most Often: F • Use Of Subway Frequency: ~5 days per week • Get To Subway Via: Walk
Subway Line Used Most Often
F
Use Of Subway Frequency
~5 days per week
Get To Subway Via
Walk
Primary Use Of Subway
Work
Average Length Subway Ride
60 - 90 min
Overall Satisfaction
Not satisfied
Frequency Of Delays
A few times a week
Approximate Delay Duration
20 - 45 min
Alternative Transport
For-hire vehicle
Frequency Of Rerouting
All the time
Top Three Complaints
['Delays', 'Frequent route changes']
Most Common Reason For Delay
Train traffic
Is Subway Affordable
1
Opinion On Increased Fares
Unaware
Submitted At
01/07/2019 @ 05:58 PM
Survey Stop Borough
Queens
Survey Stop Location
Jackson Heights / Roosevelt Ave
Zip Code
11372
Collection Method
in person
F
Subway Line Used Most Often: F • Use Of Subway Frequency: Everyday / Almost everyday • Get To Subway Via: Walk
Subway Line Used Most Often
F
Use Of Subway Frequency
Everyday / Almost everyday
Get To Subway Via
Walk
Primary Use Of Subway
Work
Average Length Subway Ride
60 - 90 min
Overall Satisfaction
Not satisfied
Frequency Of Delays
Everyday
Approximate Delay Duration
20 - 45 min
Alternative Transport
Wait for next train
Frequency Of Rerouting
All the time
Top Three Complaints
['Delays', 'Frequent route changes', 'Crime / Safety']
Most Common Reason For Delay
Train traffic
Is Subway Affordable
1
Opinion On Increased Fares
Positive
Submitted At
01/07/2019 @ 06:00 PM
Survey Stop Borough
Queens
Survey Stop Location
Jackson Heights / Roosevelt Ave
Zip Code
NA
Collection Method
in person
7
Subway Line Used Most Often: 7 • Use Of Subway Frequency: Everyday / Almost everyday • Get To Subway Via: Bus
Subway Line Used Most Often
7
Use Of Subway Frequency
Everyday / Almost everyday
Get To Subway Via
Bus
Primary Use Of Subway
Work
Average Length Subway Ride
20 - 40 min
Overall Satisfaction
Highly unsatisfied
Frequency Of Delays
Everyday
Approximate Delay Duration
20 - 45 min
Alternative Transport
Take a bus
Frequency Of Rerouting
All the time
Top Three Complaints
['Delays', 'Crime / Safety', 'Overcrowded trains']
Most Common Reason For Delay
No reason is given
Opinion On Increased Fares
Negative
Submitted At
01/07/2019 @ 06:01 PM
Survey Stop Borough
Queens
Survey Stop Location
Jackson Heights / Roosevelt Ave
Zip Code
11372
Collection Method
in person
7
Subway Line Used Most Often: 7 • Use Of Subway Frequency: Weekdays, Mon - Fri • Get To Subway Via: Walk
Subway Line Used Most Often
7
Use Of Subway Frequency
Weekdays, Mon - Fri
Get To Subway Via
Walk
Primary Use Of Subway
Work
Average Length Subway Ride
20 - 40 min
Overall Satisfaction
Somewhat satisfied
Frequency Of Delays
A few times a week
Approximate Delay Duration
45 - 60 min
Alternative Transport
Use another train
Frequency Of Rerouting
Only on weekends
Top Three Complaints
['Delays', 'Overcrowded trains']
Most Common Reason For Delay
Train traffic
Is Subway Affordable
1
Opinion On Increased Fares
Positive
Submitted At
01/07/2019 @ 06:03 PM
Survey Stop Borough
Queens
Survey Stop Location
Jackson Heights / Roosevelt Ave
Zip Code
11369
Collection Method
in person
E
Subway Line Used Most Often: E • Use Of Subway Frequency: Weekdays, Mon - Fri • Get To Subway Via: Bus
Subway Line Used Most Often
E
Use Of Subway Frequency
Weekdays, Mon - Fri
Get To Subway Via
Bus
Primary Use Of Subway
Work
Average Length Subway Ride
60 - 90 min
Overall Satisfaction
Highly unsatisfied
Frequency Of Delays
Everyday
Approximate Delay Duration
20 - 45 min
Alternative Transport
Use another train
Frequency Of Rerouting
All the time
Top Three Complaints
['Delays', 'High fares', 'Crime / Safety']
Most Common Reason For Delay
Train traffic
Opinion On Increased Fares
Negative
Submitted At
01/07/2019 @ 06:04 PM
Survey Stop Borough
Queens
Survey Stop Location
Jackson Heights / Roosevelt Ave
Zip Code
11372
Collection Method
in person
E
Subway Line Used Most Often: E • Use Of Subway Frequency: Everyday / Almost everyday • Get To Subway Via: Walk
Subway Line Used Most Often
E
Use Of Subway Frequency
Everyday / Almost everyday
Get To Subway Via
Walk
Primary Use Of Subway
Work
Average Length Subway Ride
20 - 40 min
Overall Satisfaction
Highly unsatisfied
Frequency Of Delays
A few times a week
Approximate Delay Duration
10 - 20 min
Alternative Transport
Use another train
Frequency Of Rerouting
Only on weekends
Top Three Complaints
['Delays', 'Frequent route changes', 'Station infrastructure']
Most Common Reason For Delay
Train traffic
Opinion On Increased Fares
Positive
Submitted At
01/07/2019 @ 06:05 PM
Survey Stop Borough
Queens
Survey Stop Location
Jackson Heights / Roosevelt Ave
Zip Code
11372
Collection Method
in person
E
Subway Line Used Most Often: E • Use Of Subway Frequency: More than once a week, varies • Get To Subway Via: Walk
Subway Line Used Most Often
E
Use Of Subway Frequency
More than once a week, varies
Get To Subway Via
Walk
Primary Use Of Subway
Work
Average Length Subway Ride
20 - 40 min
Overall Satisfaction
Very satisfied
Frequency Of Delays
Almost never
Approximate Delay Duration
10 - 20 min
Alternative Transport
Wait for next train
Frequency Of Rerouting
Only on weekends
Top Three Complaints
['Delays', 'Customer service', 'Station infrastructure']
Most Common Reason For Delay
Train traffic
Is Subway Affordable
1
Opinion On Increased Fares
Negative
Submitted At
01/07/2019 @ 06:13 PM
Survey Stop Borough
Queens
Survey Stop Location
Jackson Heights / Roosevelt Ave
Zip Code
NA
Collection Method
in person
A
Subway Line Used Most Often: A • Use Of Subway Frequency: More than once a week, varies • Get To Subway Via: Path / NJ Transit
Subway Line Used Most Often
A
Use Of Subway Frequency
More than once a week, varies
Get To Subway Via
Path / NJ Transit
Primary Use Of Subway
Other
Average Length Subway Ride
20 - 40 min
Overall Satisfaction
Somewhat satisfied
Frequency Of Delays
Rarely
Approximate Delay Duration
5 - 10 min
Alternative Transport
Wait for next train
Frequency Of Rerouting
Only on weekends
Top Three Complaints
['Delays', 'Station infrastructure', 'Overcrowded trains']
Most Common Reason For Delay
Waiting for signal change
Is Subway Affordable
1
Opinion On Increased Fares
Other / No thoughts
Submitted At
01/07/2019 @ 06:15 PM
Survey Stop Borough
Queens
Survey Stop Location
Jackson Heights / Roosevelt Ave
Zip Code
7018
Collection Method
in person
6
Subway Line Used Most Often: 6 • Use Of Subway Frequency: Everyday / Almost everyday • Get To Subway Via: Walk
Subway Line Used Most Often
6
Use Of Subway Frequency
Everyday / Almost everyday
Get To Subway Via
Walk
Primary Use Of Subway
Work
Average Length Subway Ride
40 - 60 min
Overall Satisfaction
Somewhat satisfied
Frequency Of Delays
Rarely
Approximate Delay Duration
10 - 20 min
Alternative Transport
Wait for next train
Frequency Of Rerouting
Only on weekends
Top Three Complaints
['Delays', 'Customer service']
Most Common Reason For Delay
Sick passenger
Is Subway Affordable
1
Opinion On Increased Fares
Neutral
Submitted At
01/07/2019 @ 06:19 PM
Survey Stop Borough
Queens
Survey Stop Location
Jackson Heights / Roosevelt Ave
Zip Code
10029
Collection Method
in person
E
Subway Line Used Most Often: E • Use Of Subway Frequency: Everyday / Almost everyday • Get To Subway Via: Bus
Subway Line Used Most Often
E
Use Of Subway Frequency
Everyday / Almost everyday
Get To Subway Via
Bus
Primary Use Of Subway
Work
Average Length Subway Ride
20 - 40 min
Overall Satisfaction
Not satisfied
Frequency Of Delays
A few times a week
Approximate Delay Duration
10 - 20 min
Alternative Transport
Wait for next train
Frequency Of Rerouting
Almost never
Top Three Complaints
['Overcrowded trains']
Most Common Reason For Delay
Train traffic
Opinion On Increased Fares
Positive
Submitted At
01/07/2019 @ 06:21 PM
Survey Stop Borough
Queens
Survey Stop Location
Jackson Heights / Roosevelt Ave
Zip Code
11370
Collection Method
in person
7
Subway Line Used Most Often: 7 • Use Of Subway Frequency: Everyday / Almost everyday • Get To Subway Via: Walk
Subway Line Used Most Often
7
Use Of Subway Frequency
Everyday / Almost everyday
Get To Subway Via
Walk
Primary Use Of Subway
Work
Average Length Subway Ride
< 20 min
Overall Satisfaction
Highly unsatisfied
Frequency Of Delays
Everyday
Approximate Delay Duration
10 - 20 min
Alternative Transport
Use another train
Frequency Of Rerouting
All the time
Top Three Complaints
['Delays', 'High fares', 'Customer service']
Most Common Reason For Delay
Train traffic
Opinion On Increased Fares
Negative
Submitted At
01/07/2019 @ 06:22 PM
Survey Stop Borough
Queens
Survey Stop Location
Jackson Heights / Roosevelt Ave
Zip Code
11372
Collection Method
in person
E
Subway Line Used Most Often: E • Use Of Subway Frequency: Once a month • Get To Subway Via: Walk
Subway Line Used Most Often
E
Use Of Subway Frequency
Once a month
Get To Subway Via
Walk
Primary Use Of Subway
Other
Average Length Subway Ride
40 - 60 min
Overall Satisfaction
Somewhat satisfied
Frequency Of Delays
Rarely
Approximate Delay Duration
10 - 20 min
Alternative Transport
Use another train
Frequency Of Rerouting
Almost never
Top Three Complaints
['Customer service', 'Overcrowded trains']
Most Common Reason For Delay
No reason is given
Is Subway Affordable
1
Opinion On Increased Fares
Positive
Submitted At
01/07/2019 @ 06:25 PM
Survey Stop Borough
Queens
Survey Stop Location
Jackson Heights / Roosevelt Ave
Zip Code
11372
Collection Method
in person
1
Subway Line Used Most Often: 1 • Use Of Subway Frequency: Everyday / Almost everyday • Get To Subway Via: Bus
Subway Line Used Most Often
1
Use Of Subway Frequency
Everyday / Almost everyday
Get To Subway Via
Bus
Primary Use Of Subway
Work
Average Length Subway Ride
20 - 40 min
Overall Satisfaction
Somewhat satisfied
Frequency Of Delays
A few times a week
Approximate Delay Duration
10 - 20 min
Alternative Transport
Wait for next train
Frequency Of Rerouting
Only on weekends
Top Three Complaints
['Delays', 'Frequent route changes', 'Station infrastructure']
Most Common Reason For Delay
Weather
Is Subway Affordable
1
Opinion On Increased Fares
Positive
Submitted At
01/07/2019 @ 06:27 PM
Survey Stop Borough
Queens
Survey Stop Location
Jackson Heights / Roosevelt Ave
Zip Code
11372
Collection Method
in person
R
Subway Line Used Most Often: R • Use Of Subway Frequency: Everyday / Almost everyday • Get To Subway Via: Bus
Subway Line Used Most Often
R
Use Of Subway Frequency
Everyday / Almost everyday
Get To Subway Via
Bus
Primary Use Of Subway
Work
Average Length Subway Ride
20 - 40 min
Overall Satisfaction
Not satisfied
Frequency Of Delays
Everyday
Approximate Delay Duration
10 - 20 min
Alternative Transport
Take a bus
Frequency Of Rerouting
NA
Top Three Complaints
['Delays', 'Station infrastructure']
Most Common Reason For Delay
Train traffic
Is Subway Affordable
1
Opinion On Increased Fares
Other / No thoughts
Submitted At
01/07/2019 @ 06:27 PM
Survey Stop Borough
Queens
Survey Stop Location
Jackson Heights / Roosevelt Ave
Zip Code
11378
Collection Method
in person
7
Subway Line Used Most Often: 7 • Use Of Subway Frequency: More than once a week, varies • Get To Subway Via: Walk
Subway Line Used Most Often
7
Use Of Subway Frequency
More than once a week, varies
Get To Subway Via
Walk
Primary Use Of Subway
Other
Average Length Subway Ride
20 - 40 min
Overall Satisfaction
Not satisfied
Frequency Of Delays
A few times a week
Approximate Delay Duration
20 - 45 min
Alternative Transport
Take a bus
Frequency Of Rerouting
All the time
Top Three Complaints
NA
Most Common Reason For Delay
NA
Is Subway Affordable
1
Opinion On Increased Fares
NA
Submitted At
01/07/2019 @ 06:31 PM
Survey Stop Borough
Queens
Survey Stop Location
Jackson Heights / Roosevelt Ave
Zip Code
NA
Collection Method
in person
1
Subway Line Used Most Often: 1 • Use Of Subway Frequency: Everyday / Almost everyday • Get To Subway Via: Bus
Subway Line Used Most Often
1
Use Of Subway Frequency
Everyday / Almost everyday
Get To Subway Via
Bus
Primary Use Of Subway
Work
Average Length Subway Ride
20 - 40 min
Overall Satisfaction
Neutral
Frequency Of Delays
A few times a week
Approximate Delay Duration
10 - 20 min
Alternative Transport
Use another train
Frequency Of Rerouting
All the time
Top Three Complaints
['Delays', 'High fares', 'Overcrowded trains']
Most Common Reason For Delay
Train traffic
Opinion On Increased Fares
Positive
Submitted At
01/08/2019 @ 07:11 AM
Survey Stop Borough
Brooklyn
Survey Stop Location
Junius St.
Zip Code
NA
Collection Method
in person
J
Subway Line Used Most Often: J • Use Of Subway Frequency: Everyday / Almost everyday • Get To Subway Via: Bus
Subway Line Used Most Often
J
Use Of Subway Frequency
Everyday / Almost everyday
Get To Subway Via
Bus
Primary Use Of Subway
Work
Average Length Subway Ride
60 - 90 min
Overall Satisfaction
Somewhat satisfied
Frequency Of Delays
Rarely
Approximate Delay Duration
10 - 20 min
Alternative Transport
Wait for next train
Frequency Of Rerouting
Only on weekends
Top Three Complaints
['Delays']
Most Common Reason For Delay
Train traffic
Opinion On Increased Fares
Negative
Submitted At
01/08/2019 @ 07:17 AM
Survey Stop Borough
Brooklyn
Survey Stop Location
Junius St.
Zip Code
NA
Collection Method
in person
3
Subway Line Used Most Often: 3 • Use Of Subway Frequency: Everyday / Almost everyday • Get To Subway Via: Walk
Subway Line Used Most Often
3
Use Of Subway Frequency
Everyday / Almost everyday
Get To Subway Via
Walk
Primary Use Of Subway
Work
Average Length Subway Ride
20 - 40 min
Overall Satisfaction
Not satisfied
Frequency Of Delays
A few times a week
Approximate Delay Duration
10 - 20 min
Alternative Transport
For-hire vehicle
Frequency Of Rerouting
Only at night
Top Three Complaints
['Delays', 'Frequent route changes', 'Overcrowded trains']
Most Common Reason For Delay
Police incident
Opinion On Increased Fares
Positive
Submitted At
01/08/2019 @ 07:17 AM
Survey Stop Borough
Brooklyn
Survey Stop Location
Junius St.
Zip Code
NA
Collection Method
in person
4
Subway Line Used Most Often: 4 • Use Of Subway Frequency: Everyday / Almost everyday • Get To Subway Via: Walk
Subway Line Used Most Often
4
Use Of Subway Frequency
Everyday / Almost everyday
Get To Subway Via
Walk
Primary Use Of Subway
School
Average Length Subway Ride
40 - 60 min
Overall Satisfaction
Neutral
Frequency Of Delays
Everyday
Approximate Delay Duration
10 - 20 min
Alternative Transport
Wait for next train
Frequency Of Rerouting
Only on weekends
Top Three Complaints
['Delays', 'Frequent route changes', 'Overcrowded trains']
Most Common Reason For Delay
Train traffic
Opinion On Increased Fares
Other / No thoughts
Submitted At
01/08/2019 @ 07:23 AM
Survey Stop Borough
Brooklyn
Survey Stop Location
Junius St.
Zip Code
11212
Collection Method
in person
L
Subway Line Used Most Often: L • Use Of Subway Frequency: Everyday / Almost everyday • Get To Subway Via: Walk
Subway Line Used Most Often
L
Use Of Subway Frequency
Everyday / Almost everyday
Get To Subway Via
Walk
Primary Use Of Subway
Work
Average Length Subway Ride
40 - 60 min
Overall Satisfaction
Somewhat satisfied
Frequency Of Delays
A few times a week
Approximate Delay Duration
5 - 10 min
Alternative Transport
Wait for next train
Frequency Of Rerouting
Only on weekends
Top Three Complaints
['Delays', 'Customer service', 'Overcrowded trains']
Most Common Reason For Delay
Signal malfunction
Is Subway Affordable
1
Opinion On Increased Fares
Neutral
Submitted At
01/08/2019 @ 07:24 AM
Survey Stop Borough
Brooklyn
Survey Stop Location
Broadway Junction
Zip Code
NA
Collection Method
in person
N
Subway Line Used Most Often: N • Use Of Subway Frequency: Everyday / Almost everyday • Get To Subway Via: Walk
Subway Line Used Most Often
N
Use Of Subway Frequency
Everyday / Almost everyday
Get To Subway Via
Walk
Primary Use Of Subway
School
Average Length Subway Ride
40 - 60 min
Overall Satisfaction
Somewhat satisfied
Frequency Of Delays
A few times a week
Approximate Delay Duration
10 - 20 min
Alternative Transport
Use another train
Frequency Of Rerouting
Only on weekends
Top Three Complaints
['Delays', 'Frequent route changes', 'Overcrowded trains']
Most Common Reason For Delay
Train traffic
Is Subway Affordable
1
Opinion On Increased Fares
Unaware
Submitted At
01/08/2019 @ 07:25 AM
Survey Stop Borough
Brooklyn
Survey Stop Location
36th Street
Zip Code
NA
Collection Method
in person
3
Subway Line Used Most Often: 3 • Use Of Subway Frequency: Weekdays, Mon - Fri • Get To Subway Via: Walk
Subway Line Used Most Often
3
Use Of Subway Frequency
Weekdays, Mon - Fri
Get To Subway Via
Walk
Primary Use Of Subway
School
Average Length Subway Ride
20 - 40 min
Overall Satisfaction
Neutral
Frequency Of Delays
A few times a week
Approximate Delay Duration
5 - 10 min
Alternative Transport
Take a bus
Frequency Of Rerouting
Only on weekends
Top Three Complaints
['High fares', 'Crime / Safety', 'Overcrowded trains']
Most Common Reason For Delay
Train traffic
Is Subway Affordable
1
Opinion On Increased Fares
Negative
Submitted At
01/08/2019 @ 07:25 AM
Survey Stop Borough
Brooklyn
Survey Stop Location
Junius St.
Zip Code
NA
Collection Method
in person
3
Subway Line Used Most Often: 3 • Use Of Subway Frequency: More than once a week, varies • Get To Subway Via: Walk
Subway Line Used Most Often
3
Use Of Subway Frequency
More than once a week, varies
Get To Subway Via
Walk
Primary Use Of Subway
School
Average Length Subway Ride
20 - 40 min
Overall Satisfaction
Neutral
Frequency Of Delays
NA
Approximate Delay Duration
5 - 10 min
Alternative Transport
Wait for next train
Frequency Of Rerouting
Almost never
Top Three Complaints
['Delays', 'Crime / Safety', 'Overcrowded trains']
Most Common Reason For Delay
Train traffic
Is Subway Affordable
1
Opinion On Increased Fares
Positive
Submitted At
01/08/2019 @ 07:27 AM
Survey Stop Borough
Brooklyn
Survey Stop Location
Junius St.
Zip Code
NA
Collection Method
in person
3
Subway Line Used Most Often: 3 • Use Of Subway Frequency: Everyday / Almost everyday • Get To Subway Via: Walk
Subway Line Used Most Often
3
Use Of Subway Frequency
Everyday / Almost everyday
Get To Subway Via
Walk
Primary Use Of Subway
School
Average Length Subway Ride
20 - 40 min
Overall Satisfaction
Somewhat satisfied
Frequency Of Delays
Everyday
Approximate Delay Duration
5 - 10 min
Alternative Transport
Wait for next train
Frequency Of Rerouting
Almost never
Top Three Complaints
['Delays', 'Old trains', 'Overcrowded trains']
Most Common Reason For Delay
No reason is given
Is Subway Affordable
1
Opinion On Increased Fares
Negative
Submitted At
01/08/2019 @ 07:27 AM
Survey Stop Borough
Brooklyn
Survey Stop Location
Junius St.
Zip Code
NA
Collection Method
in person
1
Subway Line Used Most Often: 1 • Use Of Subway Frequency: Everyday / Almost everyday • Get To Subway Via: Path / NJ Transit
Subway Line Used Most Often
1
Use Of Subway Frequency
Everyday / Almost everyday
Get To Subway Via
Path / NJ Transit
Primary Use Of Subway
Work
Average Length Subway Ride
40 - 60 min
Overall Satisfaction
Somewhat satisfied
Frequency Of Delays
Everyday
Approximate Delay Duration
10 - 20 min
Alternative Transport
Wait for next train
Frequency Of Rerouting
Only on weekends
Top Three Complaints
['Delays', 'Frequent route changes', 'Lack of handicap access']
Most Common Reason For Delay
Sick passenger
Opinion On Increased Fares
Negative
Submitted At
01/08/2019 @ 07:29 AM
Survey Stop Borough
Brooklyn
Survey Stop Location
36th Street
Zip Code
7305
Collection Method
in person
4
Subway Line Used Most Often: 4 • Use Of Subway Frequency: Everyday / Almost everyday • Get To Subway Via: Walk
Subway Line Used Most Often
4
Use Of Subway Frequency
Everyday / Almost everyday
Get To Subway Via
Walk
Primary Use Of Subway
School
Average Length Subway Ride
90 min - 2 hours
Overall Satisfaction
Not satisfied
Frequency Of Delays
Everyday
Approximate Delay Duration
10 - 20 min
Alternative Transport
Wait for next train
Frequency Of Rerouting
Only on weekends
Top Three Complaints
['Delays', 'Overcrowded trains', 'Lack of handicap access']
Most Common Reason For Delay
Train traffic
Is Subway Affordable
1
Opinion On Increased Fares
Positive
Submitted At
01/08/2019 @ 07:30 AM
Survey Stop Borough
Brooklyn
Survey Stop Location
Junius St.
Zip Code
11212
Collection Method
in person
L
Subway Line Used Most Often: L • Use Of Subway Frequency: Everyday / Almost everyday • Get To Subway Via: Walk
Subway Line Used Most Often
L
Use Of Subway Frequency
Everyday / Almost everyday
Get To Subway Via
Walk
Primary Use Of Subway
Work
Average Length Subway Ride
40 - 60 min
Overall Satisfaction
Somewhat satisfied
Frequency Of Delays
A few times a week
Approximate Delay Duration
10 - 20 min
Alternative Transport
For-hire vehicle
Frequency Of Rerouting
All the time
Top Three Complaints
['Delays', 'High fares', 'Overcrowded trains']
Most Common Reason For Delay
Signal malfunction
Opinion On Increased Fares
Negative
Submitted At
01/08/2019 @ 07:34 AM
Survey Stop Borough
Brooklyn
Survey Stop Location
Junius St.
Zip Code
11207
Collection Method
in person
3
Subway Line Used Most Often: 3 • Use Of Subway Frequency: Everyday / Almost everyday • Get To Subway Via: Walk
Subway Line Used Most Often
3
Use Of Subway Frequency
Everyday / Almost everyday
Get To Subway Via
Walk
Primary Use Of Subway
School
Average Length Subway Ride
< 20 min
Overall Satisfaction
Neutral
Frequency Of Delays
A few times a week
Approximate Delay Duration
5 - 10 min
Alternative Transport
Wait for next train
Frequency Of Rerouting
Almost never
Top Three Complaints
['Delays', 'Frequent route changes', 'High fares']
Most Common Reason For Delay
Train traffic
Is Subway Affordable
1
Opinion On Increased Fares
Negative
Submitted At
01/08/2019 @ 07:38 AM
Survey Stop Borough
Brooklyn
Survey Stop Location
Junius St.
Zip Code
11207
Collection Method
in person
3
Subway Line Used Most Often: 3 • Use Of Subway Frequency: Weekdays, Mon - Fri • Get To Subway Via: Walk
Subway Line Used Most Often
3
Use Of Subway Frequency
Weekdays, Mon - Fri
Get To Subway Via
Walk
Primary Use Of Subway
School
Average Length Subway Ride
40 - 60 min
Overall Satisfaction
Neutral
Frequency Of Delays
Rarely
Approximate Delay Duration
5 - 10 min
Alternative Transport
Wait for next train
Frequency Of Rerouting
Almost never
Top Three Complaints
['Delays', 'High fares', 'Overcrowded trains']
Most Common Reason For Delay
Train traffic
Opinion On Increased Fares
Positive
Submitted At
01/08/2019 @ 07:38 AM
Survey Stop Borough
Brooklyn
Survey Stop Location
Junius St.
Zip Code
11207
Collection Method
in person
R
Subway Line Used Most Often: R • Use Of Subway Frequency: Everyday / Almost everyday • Get To Subway Via: Walk
Subway Line Used Most Often
R
Use Of Subway Frequency
Everyday / Almost everyday
Get To Subway Via
Walk
Primary Use Of Subway
Work
Average Length Subway Ride
20 - 40 min
Overall Satisfaction
Not satisfied
Frequency Of Delays
A few times a week
Approximate Delay Duration
45 - 60 min
Alternative Transport
For-hire vehicle
Frequency Of Rerouting
All the time
Top Three Complaints
['Delays', 'Frequent route changes', 'Crime / Safety']
Most Common Reason For Delay
Signal malfunction
Opinion On Increased Fares
Negative
Submitted At
01/08/2019 @ 07:40 AM
Survey Stop Borough
Brooklyn
Survey Stop Location
36th Street
Zip Code
NA
Collection Method
in person
1
Subway Line Used Most Often: 1 • Use Of Subway Frequency: Everyday / Almost everyday • Get To Subway Via: Walk
Subway Line Used Most Often
1
Use Of Subway Frequency
Everyday / Almost everyday
Get To Subway Via
Walk
Primary Use Of Subway
Work
Average Length Subway Ride
40 - 60 min
Overall Satisfaction
Not satisfied
Frequency Of Delays
Everyday
Approximate Delay Duration
45 - 60 min
Alternative Transport
Use another train
Frequency Of Rerouting
All the time
Top Three Complaints
['Delays', 'Frequent route changes', 'High fares']
Most Common Reason For Delay
Signal malfunction
Opinion On Increased Fares
Positive
Submitted At
01/08/2019 @ 07:46 AM
Survey Stop Borough
Brooklyn
Survey Stop Location
36th Street
Zip Code
11232
Collection Method
in person
L
Subway Line Used Most Often: L • Use Of Subway Frequency: Weekdays, Mon - Fri • Get To Subway Via: Walk
Subway Line Used Most Often
L
Use Of Subway Frequency
Weekdays, Mon - Fri
Get To Subway Via
Walk
Primary Use Of Subway
NA
Average Length Subway Ride
NA
Overall Satisfaction
NA
Frequency Of Delays
NA
Approximate Delay Duration
NA
Alternative Transport
NA
Frequency Of Rerouting
NA
Top Three Complaints
NA
Most Common Reason For Delay
NA
Is Subway Affordable
1
Opinion On Increased Fares
NA
Submitted At
01/08/2019 @ 07:46 AM
Survey Stop Borough
Brooklyn
Survey Stop Location
Myrtle / Wyckoff Avenue
Zip Code
NA
Collection Method
in person
2
Subway Line Used Most Often: 2 • Use Of Subway Frequency: Weekdays, Mon - Fri • Get To Subway Via: Walk
Subway Line Used Most Often
2
Use Of Subway Frequency
Weekdays, Mon - Fri
Get To Subway Via
Walk
Primary Use Of Subway
School
Average Length Subway Ride
40 - 60 min
Overall Satisfaction
Neutral
Frequency Of Delays
A few times a week
Approximate Delay Duration
5 - 10 min
Alternative Transport
Wait for next train
Frequency Of Rerouting
Only on weekends
Top Three Complaints
['Delays', 'Overcrowded trains', 'Lack of handicap access']
Most Common Reason For Delay
Train traffic
Is Subway Affordable
1
Opinion On Increased Fares
Unaware
Submitted At
01/08/2019 @ 07:46 AM
Survey Stop Borough
Brooklyn
Survey Stop Location
Junius St.
Zip Code
11226
Collection Method
in person
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