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Subway Rider Survey (2019)

This data contains survey responses on several questions about people's experiences with our mass transit system. The data was collected by Speaker Corey Johnson, who at the time was also the acting Public Advocate, through in person canvasing at subway stations in all five boroughs and through an online link.

The survey was not conducted on a representative sample. Any missing data is due to the respondent choosing to skip a question.

City Government City Council (NYCC) Dataset 4y8i-pbvd 19 fields
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Dataset fields
Showing 50 real records
1
Subway Line Used Most Often: 1 • Use Of Subway Frequency: Once a week • Get To Subway Via: Bus
Subway Line Used Most Often
1
Use Of Subway Frequency
Once a week
Get To Subway Via
Bus
Primary Use Of Subway
Work
Average Length Subway Ride
20 - 40 min
Overall Satisfaction
Neutral
Frequency Of Delays
A few times a week
Approximate Delay Duration
10 - 20 min
Alternative Transport
Wait for next train
Frequency Of Rerouting
NA
Top Three Complaints
['Delays', 'Crime / Safety', 'Station infrastructure']
Most Common Reason For Delay
Waiting for signal change
Is Subway Affordable
1
Opinion On Increased Fares
Neutral
Submitted At
01/07/2019 @ 07:21 AM
Survey Stop Borough
Queens
Survey Stop Location
Queens Plaza
Zip Code
11367
Collection Method
in person
E
Subway Line Used Most Often: E • Use Of Subway Frequency: Weekdays, Mon - Fri • Get To Subway Via: Walk
Subway Line Used Most Often
E
Use Of Subway Frequency
Weekdays, Mon - Fri
Get To Subway Via
Walk
Primary Use Of Subway
Work
Average Length Subway Ride
40 - 60 min
Overall Satisfaction
Not satisfied
Frequency Of Delays
A few times a week
Approximate Delay Duration
10 - 20 min
Alternative Transport
Use another train
Frequency Of Rerouting
All the time
Top Three Complaints
['Delays', 'Frequent route changes', 'High fares']
Most Common Reason For Delay
Train traffic
Opinion On Increased Fares
Unaware
Submitted At
01/07/2019 @ 07:25 AM
Survey Stop Borough
Queens
Survey Stop Location
Queens Plaza
Zip Code
NA
Collection Method
in person
F
Subway Line Used Most Often: F • Use Of Subway Frequency: Once a month • Get To Subway Via: Bus
Subway Line Used Most Often
F
Use Of Subway Frequency
Once a month
Get To Subway Via
Bus
Primary Use Of Subway
Other
Average Length Subway Ride
40 - 60 min
Overall Satisfaction
Very satisfied
Frequency Of Delays
A few times a week
Approximate Delay Duration
20 - 45 min
Alternative Transport
Wait for next train
Frequency Of Rerouting
Only at night
Top Three Complaints
['Delays']
Most Common Reason For Delay
Train traffic
Is Subway Affordable
1
Opinion On Increased Fares
Unaware
Submitted At
01/07/2019 @ 07:30 AM
Survey Stop Borough
Queens
Survey Stop Location
Queens Plaza
Zip Code
11432
Collection Method
in person
7
Subway Line Used Most Often: 7 • Use Of Subway Frequency: Weekdays, Mon - Fri • Get To Subway Via: Walk
Subway Line Used Most Often
7
Use Of Subway Frequency
Weekdays, Mon - Fri
Get To Subway Via
Walk
Primary Use Of Subway
Work
Average Length Subway Ride
< 20 min
Overall Satisfaction
Very satisfied
Frequency Of Delays
Everyday
Approximate Delay Duration
10 - 20 min
Alternative Transport
Walk
Frequency Of Rerouting
Almost never
Top Three Complaints
NA
Most Common Reason For Delay
Waiting for signal change
Is Subway Affordable
1
Opinion On Increased Fares
Neutral
Submitted At
01/07/2019 @ 07:39 AM
Survey Stop Borough
Queens
Survey Stop Location
Queens Plaza
Zip Code
NA
Collection Method
in person
E
Subway Line Used Most Often: E • Use Of Subway Frequency: Weekdays, Mon - Fri • Get To Subway Via: Bus
Subway Line Used Most Often
E
Use Of Subway Frequency
Weekdays, Mon - Fri
Get To Subway Via
Bus
Primary Use Of Subway
School
Average Length Subway Ride
20 - 40 min
Overall Satisfaction
Somewhat satisfied
Frequency Of Delays
A few times a week
Approximate Delay Duration
10 - 20 min
Alternative Transport
Wait for next train
Frequency Of Rerouting
Almost never
Top Three Complaints
['Delays', 'Old trains', 'Overcrowded trains']
Most Common Reason For Delay
Train traffic
Is Subway Affordable
1
Opinion On Increased Fares
Other / No thoughts
Submitted At
01/07/2019 @ 07:49 AM
Survey Stop Borough
Queens
Survey Stop Location
Queens Plaza
Zip Code
11436
Collection Method
in person
1
Subway Line Used Most Often: 1 • Use Of Subway Frequency: Everyday / Almost everyday • Get To Subway Via: Walk
Subway Line Used Most Often
1
Use Of Subway Frequency
Everyday / Almost everyday
Get To Subway Via
Walk
Primary Use Of Subway
Work
Average Length Subway Ride
40 - 60 min
Overall Satisfaction
Not satisfied
Frequency Of Delays
A few times a week
Approximate Delay Duration
5 - 10 min
Alternative Transport
For-hire vehicle
Frequency Of Rerouting
All the time
Top Three Complaints
['Delays', 'High fares', 'Lack of handicap access']
Most Common Reason For Delay
Train traffic
Opinion On Increased Fares
Positive
Submitted At
01/07/2019 @ 08:01 AM
Survey Stop Borough
Queens
Survey Stop Location
30th Ave
Zip Code
11102
Collection Method
in person
1
Subway Line Used Most Often: 1 • Use Of Subway Frequency: Everyday / Almost everyday • Get To Subway Via: Walk
Subway Line Used Most Often
1
Use Of Subway Frequency
Everyday / Almost everyday
Get To Subway Via
Walk
Primary Use Of Subway
Work
Average Length Subway Ride
40 - 60 min
Overall Satisfaction
Not satisfied
Frequency Of Delays
A few times a week
Approximate Delay Duration
5 - 10 min
Alternative Transport
For-hire vehicle
Frequency Of Rerouting
All the time
Top Three Complaints
['Delays', 'High fares', 'Lack of handicap access']
Most Common Reason For Delay
Train traffic
Opinion On Increased Fares
Positive
Submitted At
01/07/2019 @ 08:01 AM
Survey Stop Borough
Queens
Survey Stop Location
30th Ave
Zip Code
11102
Collection Method
in person
1
Subway Line Used Most Often: 1 • Use Of Subway Frequency: ~5 days per week • Get To Subway Via: Walk
Subway Line Used Most Often
1
Use Of Subway Frequency
~5 days per week
Get To Subway Via
Walk
Primary Use Of Subway
Work
Average Length Subway Ride
40 - 60 min
Overall Satisfaction
Neutral
Frequency Of Delays
Everyday
Approximate Delay Duration
10 - 20 min
Alternative Transport
Use another train
Frequency Of Rerouting
Only on weekends
Top Three Complaints
['Delays', 'High fares', 'Station infrastructure']
Most Common Reason For Delay
Waiting for signal change
Opinion On Increased Fares
Negative
Submitted At
01/07/2019 @ 08:13 AM
Survey Stop Borough
Queens
Survey Stop Location
30th Ave
Zip Code
NA
Collection Method
in person
R
Subway Line Used Most Often: R • Use Of Subway Frequency: Everyday / Almost everyday • Get To Subway Via: Walk
Subway Line Used Most Often
R
Use Of Subway Frequency
Everyday / Almost everyday
Get To Subway Via
Walk
Primary Use Of Subway
Work
Average Length Subway Ride
20 - 40 min
Overall Satisfaction
Highly unsatisfied
Frequency Of Delays
Everyday
Approximate Delay Duration
20 - 45 min
Alternative Transport
Use another train
Frequency Of Rerouting
All the time
Top Three Complaints
['Delays', 'Frequent route changes', 'Overcrowded trains']
Most Common Reason For Delay
Train traffic
Is Subway Affordable
1
Opinion On Increased Fares
Positive
Submitted At
01/07/2019 @ 08:13 AM
Survey Stop Borough
Queens
Survey Stop Location
Queens Plaza
Zip Code
11375
Collection Method
in person
1
Subway Line Used Most Often: 1 • Use Of Subway Frequency: More than once a week, varies • Get To Subway Via: Walk
Subway Line Used Most Often
1
Use Of Subway Frequency
More than once a week, varies
Get To Subway Via
Walk
Primary Use Of Subway
Work
Average Length Subway Ride
60 - 90 min
Overall Satisfaction
Somewhat satisfied
Frequency Of Delays
Everyday
Approximate Delay Duration
20 - 45 min
Alternative Transport
Wait for next train
Frequency Of Rerouting
All the time
Top Three Complaints
['Delays', 'Frequent route changes', 'Customer service']
Most Common Reason For Delay
Signal malfunction
Opinion On Increased Fares
Positive
Submitted At
01/07/2019 @ 08:15 AM
Survey Stop Borough
Queens
Survey Stop Location
30th Ave
Zip Code
NA
Collection Method
in person
1
Subway Line Used Most Often: 1 • Use Of Subway Frequency: ~5 days per week • Get To Subway Via: Citibike
Subway Line Used Most Often
1
Use Of Subway Frequency
~5 days per week
Get To Subway Via
Citibike
Primary Use Of Subway
School
Average Length Subway Ride
90 min - 2 hours
Overall Satisfaction
Highly unsatisfied
Frequency Of Delays
A few times a week
Approximate Delay Duration
10 - 20 min
Alternative Transport
Walk
Frequency Of Rerouting
All the time
Top Three Complaints
['Delays', 'Frequent route changes', 'High fares']
Most Common Reason For Delay
Police incident
Is Subway Affordable
1
Opinion On Increased Fares
Positive
Submitted At
01/07/2019 @ 08:19 AM
Survey Stop Borough
Queens
Survey Stop Location
30th Ave
Zip Code
NA
Collection Method
in person
Q
Subway Line Used Most Often: Q • Use Of Subway Frequency: Everyday / Almost everyday • Get To Subway Via: Walk
Subway Line Used Most Often
Q
Use Of Subway Frequency
Everyday / Almost everyday
Get To Subway Via
Walk
Primary Use Of Subway
Work
Average Length Subway Ride
40 - 60 min
Overall Satisfaction
Not satisfied
Frequency Of Delays
Everyday
Approximate Delay Duration
5 - 10 min
Alternative Transport
For-hire vehicle
Frequency Of Rerouting
Only on weekends
Top Three Complaints
['Delays', 'Old trains', 'Lack of handicap access']
Most Common Reason For Delay
Train traffic
Is Subway Affordable
1
Opinion On Increased Fares
Positive
Submitted At
01/07/2019 @ 08:20 AM
Survey Stop Borough
Queens
Survey Stop Location
Queens Plaza
Zip Code
NA
Collection Method
in person
N
Subway Line Used Most Often: N • Use Of Subway Frequency: Everyday / Almost everyday • Get To Subway Via: Walk
Subway Line Used Most Often
N
Use Of Subway Frequency
Everyday / Almost everyday
Get To Subway Via
Walk
Primary Use Of Subway
Work
Average Length Subway Ride
20 - 40 min
Overall Satisfaction
Not satisfied
Frequency Of Delays
Everyday
Approximate Delay Duration
10 - 20 min
Alternative Transport
For-hire vehicle
Frequency Of Rerouting
All the time
Top Three Complaints
['Delays', 'Frequent route changes', 'Overcrowded trains']
Most Common Reason For Delay
Signal malfunction
Opinion On Increased Fares
Positive
Submitted At
01/07/2019 @ 08:22 AM
Survey Stop Borough
Queens
Survey Stop Location
Queens Plaza
Zip Code
NA
Collection Method
in person
E
Subway Line Used Most Often: E • Use Of Subway Frequency: Everyday / Almost everyday • Get To Subway Via: Walk
Subway Line Used Most Often
E
Use Of Subway Frequency
Everyday / Almost everyday
Get To Subway Via
Walk
Primary Use Of Subway
Work
Average Length Subway Ride
20 - 40 min
Overall Satisfaction
Neutral
Frequency Of Delays
A few times a week
Approximate Delay Duration
5 - 10 min
Alternative Transport
Wait for next train
Frequency Of Rerouting
Only on weekends
Top Three Complaints
['Overcrowded trains']
Most Common Reason For Delay
Train traffic
Is Subway Affordable
1
Opinion On Increased Fares
Unaware
Submitted At
01/07/2019 @ 08:25 AM
Survey Stop Borough
Queens
Survey Stop Location
Queens Plaza
Zip Code
NA
Collection Method
in person
A
Subway Line Used Most Often: A • Use Of Subway Frequency: NA • Get To Subway Via: Walk
Subway Line Used Most Often
A
Use Of Subway Frequency
NA
Get To Subway Via
Walk
Primary Use Of Subway
Work
Average Length Subway Ride
60 - 90 min
Overall Satisfaction
Very satisfied
Frequency Of Delays
A few times a week
Approximate Delay Duration
20 - 45 min
Alternative Transport
For-hire vehicle
Frequency Of Rerouting
Only at night
Top Three Complaints
NA
Most Common Reason For Delay
Weather
Is Subway Affordable
1
Opinion On Increased Fares
Other / No thoughts
Submitted At
01/07/2019 @ 08:38 AM
Survey Stop Borough
Queens
Survey Stop Location
Queens Plaza
Zip Code
11208
Collection Method
in person
7
Subway Line Used Most Often: 7 • Use Of Subway Frequency: Everyday / Almost everyday • Get To Subway Via: Walk
Subway Line Used Most Often
7
Use Of Subway Frequency
Everyday / Almost everyday
Get To Subway Via
Walk
Primary Use Of Subway
Other
Average Length Subway Ride
< 20 min
Overall Satisfaction
Very satisfied
Frequency Of Delays
Never
Approximate Delay Duration
20 - 45 min
Alternative Transport
Take a bus
Frequency Of Rerouting
All the time
Top Three Complaints
['High fares', 'Crime / Safety', 'Station infrastructure']
Most Common Reason For Delay
NA
Is Subway Affordable
1
Opinion On Increased Fares
NA
Submitted At
01/07/2019 @ 08:45 AM
Survey Stop Borough
Queens
Survey Stop Location
30th Ave
Zip Code
NA
Collection Method
in person
A
Subway Line Used Most Often: A • Use Of Subway Frequency: Weekdays, Mon - Fri • Get To Subway Via: Walk
Subway Line Used Most Often
A
Use Of Subway Frequency
Weekdays, Mon - Fri
Get To Subway Via
Walk
Primary Use Of Subway
Work
Average Length Subway Ride
40 - 60 min
Overall Satisfaction
Neutral
Frequency Of Delays
A few times a week
Approximate Delay Duration
10 - 20 min
Alternative Transport
Wait for next train
Frequency Of Rerouting
Almost never
Top Three Complaints
['High fares', 'Overcrowded trains', 'Lack of handicap access']
Most Common Reason For Delay
Signal malfunction
Opinion On Increased Fares
Negative
Submitted At
01/07/2019 @ 08:45 AM
Survey Stop Borough
Queens
Survey Stop Location
Queens Plaza
Zip Code
NA
Collection Method
in person
1
Subway Line Used Most Often: 1 • Use Of Subway Frequency: ~5 days per week • Get To Subway Via: Bus
Subway Line Used Most Often
1
Use Of Subway Frequency
~5 days per week
Get To Subway Via
Bus
Primary Use Of Subway
Work
Average Length Subway Ride
90 min - 2 hours
Overall Satisfaction
Neutral
Frequency Of Delays
Rarely
Approximate Delay Duration
10 - 20 min
Alternative Transport
Wait for next train
Frequency Of Rerouting
Almost never
Top Three Complaints
['Delays', 'Station infrastructure', 'Overcrowded trains']
Most Common Reason For Delay
Waiting for signal change
Is Subway Affordable
1
Opinion On Increased Fares
Positive
Submitted At
01/07/2019 @ 08:51 AM
Survey Stop Borough
Queens
Survey Stop Location
Queens Plaza
Zip Code
10703
Collection Method
in person
D
Subway Line Used Most Often: D • Use Of Subway Frequency: Weekdays, Mon - Fri • Get To Subway Via: Walk
Subway Line Used Most Often
D
Use Of Subway Frequency
Weekdays, Mon - Fri
Get To Subway Via
Walk
Primary Use Of Subway
School
Average Length Subway Ride
40 - 60 min
Overall Satisfaction
Not satisfied
Frequency Of Delays
A few times a week
Approximate Delay Duration
10 - 20 min
Alternative Transport
Wait for next train
Frequency Of Rerouting
Only on weekends
Top Three Complaints
['Delays', 'Frequent route changes', 'High fares']
Most Common Reason For Delay
Train traffic
Is Subway Affordable
1
Opinion On Increased Fares
Unaware
Submitted At
01/07/2019 @ 08:57 AM
Survey Stop Borough
Queens
Survey Stop Location
Queens Plaza
Zip Code
10001
Collection Method
in person
7
Subway Line Used Most Often: 7 • Use Of Subway Frequency: Weekdays, Mon - Fri • Get To Subway Via: Walk
Subway Line Used Most Often
7
Use Of Subway Frequency
Weekdays, Mon - Fri
Get To Subway Via
Walk
Primary Use Of Subway
Work
Average Length Subway Ride
40 - 60 min
Overall Satisfaction
Somewhat satisfied
Frequency Of Delays
Rarely
Approximate Delay Duration
5 - 10 min
Alternative Transport
Wait for next train
Frequency Of Rerouting
Only on weekends
Top Three Complaints
['Delays', 'Frequent route changes', 'Overcrowded trains']
Most Common Reason For Delay
Train traffic
Opinion On Increased Fares
Positive
Submitted At
01/07/2019 @ 09:00 AM
Survey Stop Borough
Queens
Survey Stop Location
Queens Plaza
Zip Code
11377
Collection Method
in person
1
Subway Line Used Most Often: 1 • Use Of Subway Frequency: Everyday / Almost everyday • Get To Subway Via: Walk
Subway Line Used Most Often
1
Use Of Subway Frequency
Everyday / Almost everyday
Get To Subway Via
Walk
Primary Use Of Subway
Work
Average Length Subway Ride
20 - 40 min
Overall Satisfaction
Neutral
Frequency Of Delays
Everyday
Approximate Delay Duration
10 - 20 min
Alternative Transport
Wait for next train
Frequency Of Rerouting
Only at night
Top Three Complaints
['Delays', 'Overcrowded trains']
Most Common Reason For Delay
Train traffic
Opinion On Increased Fares
Positive
Submitted At
01/07/2019 @ 01:34 PM
Survey Stop Borough
Queens
Survey Stop Location
Junction Boulevard
Zip Code
NA
Collection Method
in person
1
Subway Line Used Most Often: 1 • Use Of Subway Frequency: Everyday / Almost everyday • Get To Subway Via: Bus
Subway Line Used Most Often
1
Use Of Subway Frequency
Everyday / Almost everyday
Get To Subway Via
Bus
Primary Use Of Subway
Other
Average Length Subway Ride
40 - 60 min
Overall Satisfaction
Not satisfied
Frequency Of Delays
A few times a week
Approximate Delay Duration
10 - 20 min
Alternative Transport
Take a bus
Frequency Of Rerouting
All the time
Top Three Complaints
['Delays', 'Frequent route changes', 'Overcrowded trains']
Most Common Reason For Delay
Train traffic
Opinion On Increased Fares
Unaware
Submitted At
01/07/2019 @ 01:37 PM
Survey Stop Borough
Queens
Survey Stop Location
Junction Boulevard
Zip Code
11369
Collection Method
in person
1
Subway Line Used Most Often: 1 • Use Of Subway Frequency: More than once a week, varies • Get To Subway Via: Walk
Subway Line Used Most Often
1
Use Of Subway Frequency
More than once a week, varies
Get To Subway Via
Walk
Primary Use Of Subway
Other
Average Length Subway Ride
40 - 60 min
Overall Satisfaction
Neutral
Frequency Of Delays
Rarely
Approximate Delay Duration
10 - 20 min
Alternative Transport
Wait for next train
Frequency Of Rerouting
Only on weekends
Top Three Complaints
['High fares', 'Crime / Safety']
Most Common Reason For Delay
No reason is given
Is Subway Affordable
1
Opinion On Increased Fares
Other / No thoughts
Submitted At
01/07/2019 @ 01:38 PM
Survey Stop Borough
Queens
Survey Stop Location
Flushing / Main Street
Zip Code
NA
Collection Method
in person
1
Subway Line Used Most Often: 1 • Use Of Subway Frequency: Weekdays, Mon - Fri • Get To Subway Via: Bus
Subway Line Used Most Often
1
Use Of Subway Frequency
Weekdays, Mon - Fri
Get To Subway Via
Bus
Primary Use Of Subway
School
Average Length Subway Ride
20 - 40 min
Overall Satisfaction
Somewhat satisfied
Frequency Of Delays
A few times a week
Approximate Delay Duration
5 - 10 min
Alternative Transport
Wait for next train
Frequency Of Rerouting
Only at night
Top Three Complaints
['Delays', 'Crime / Safety', 'Overcrowded trains']
Most Common Reason For Delay
Train traffic
Is Subway Affordable
1
Opinion On Increased Fares
Negative
Submitted At
01/07/2019 @ 01:47 PM
Survey Stop Borough
Queens
Survey Stop Location
Court Square
Zip Code
11101
Collection Method
in person
7
Subway Line Used Most Often: 7 • Use Of Subway Frequency: ~5 days per week • Get To Subway Via: Walk
Subway Line Used Most Often
7
Use Of Subway Frequency
~5 days per week
Get To Subway Via
Walk
Primary Use Of Subway
Work
Average Length Subway Ride
90 min - 2 hours
Overall Satisfaction
Not satisfied
Frequency Of Delays
Everyday
Approximate Delay Duration
45 - 60 min
Alternative Transport
Wait for next train
Frequency Of Rerouting
All the time
Top Three Complaints
['Delays', 'Frequent route changes', 'Overcrowded trains']
Most Common Reason For Delay
No reason is given
Opinion On Increased Fares
Positive
Submitted At
01/07/2019 @ 01:50 PM
Survey Stop Borough
Queens
Survey Stop Location
Junction Boulevard
Zip Code
NA
Collection Method
in person
7
Subway Line Used Most Often: 7 • Use Of Subway Frequency: Once a week • Get To Subway Via: Walk
Subway Line Used Most Often
7
Use Of Subway Frequency
Once a week
Get To Subway Via
Walk
Primary Use Of Subway
Work
Average Length Subway Ride
20 - 40 min
Overall Satisfaction
Neutral
Frequency Of Delays
A few times a week
Approximate Delay Duration
5 - 10 min
Alternative Transport
NA
Frequency Of Rerouting
NA
Top Three Complaints
NA
Most Common Reason For Delay
NA
Is Subway Affordable
1
Opinion On Increased Fares
NA
Submitted At
01/07/2019 @ 01:51 PM
Survey Stop Borough
Queens
Survey Stop Location
Junction Boulevard
Zip Code
NA
Collection Method
in person
E
Subway Line Used Most Often: E • Use Of Subway Frequency: Once a week • Get To Subway Via: Bus
Subway Line Used Most Often
E
Use Of Subway Frequency
Once a week
Get To Subway Via
Bus
Primary Use Of Subway
Work
Average Length Subway Ride
40 - 60 min
Overall Satisfaction
Somewhat satisfied
Frequency Of Delays
Rarely
Approximate Delay Duration
5 - 10 min
Alternative Transport
Wait for next train
Frequency Of Rerouting
Only at night
Top Three Complaints
['High fares', 'Customer service', 'Lack of handicap access']
Most Common Reason For Delay
Train traffic
Opinion On Increased Fares
Positive
Submitted At
01/07/2019 @ 01:52 PM
Survey Stop Borough
Queens
Survey Stop Location
Court Square
Zip Code
NA
Collection Method
in person
7
Subway Line Used Most Often: 7 • Use Of Subway Frequency: Once a week • Get To Subway Via: NA
Subway Line Used Most Often
7
Use Of Subway Frequency
Once a week
Get To Subway Via
NA
Primary Use Of Subway
NA
Average Length Subway Ride
NA
Overall Satisfaction
NA
Frequency Of Delays
NA
Approximate Delay Duration
NA
Alternative Transport
NA
Frequency Of Rerouting
NA
Top Three Complaints
NA
Most Common Reason For Delay
NA
Is Subway Affordable
1
Opinion On Increased Fares
NA
Submitted At
01/07/2019 @ 01:54 PM
Survey Stop Borough
Queens
Survey Stop Location
Junction Boulevard
Zip Code
NA
Collection Method
in person
7
Subway Line Used Most Often: 7 • Use Of Subway Frequency: More than once a week, varies • Get To Subway Via: Walk
Subway Line Used Most Often
7
Use Of Subway Frequency
More than once a week, varies
Get To Subway Via
Walk
Primary Use Of Subway
Other
Average Length Subway Ride
< 20 min
Overall Satisfaction
Neutral
Frequency Of Delays
Rarely
Approximate Delay Duration
NA
Alternative Transport
Wait for next train
Frequency Of Rerouting
Almost never
Top Three Complaints
['Delays', 'High fares', 'Old trains']
Most Common Reason For Delay
No reason is given
Is Subway Affordable
1
Opinion On Increased Fares
Other / No thoughts
Submitted At
01/07/2019 @ 01:54 PM
Survey Stop Borough
Queens
Survey Stop Location
Flushing / Main Street
Zip Code
NA
Collection Method
in person
7
Subway Line Used Most Often: 7 • Use Of Subway Frequency: Almost never • Get To Subway Via: Walk
Subway Line Used Most Often
7
Use Of Subway Frequency
Almost never
Get To Subway Via
Walk
Primary Use Of Subway
Other
Average Length Subway Ride
< 20 min
Overall Satisfaction
Neutral
Frequency Of Delays
NA
Approximate Delay Duration
5 - 10 min
Alternative Transport
For-hire vehicle
Frequency Of Rerouting
Almost never
Top Three Complaints
NA
Most Common Reason For Delay
No reason is given
Is Subway Affordable
1
Opinion On Increased Fares
Other / No thoughts
Submitted At
01/07/2019 @ 01:56 PM
Survey Stop Borough
Queens
Survey Stop Location
Junction Boulevard
Zip Code
NA
Collection Method
in person
R
Subway Line Used Most Often: R • Use Of Subway Frequency: Everyday / Almost everyday • Get To Subway Via: Walk
Subway Line Used Most Often
R
Use Of Subway Frequency
Everyday / Almost everyday
Get To Subway Via
Walk
Primary Use Of Subway
Work
Average Length Subway Ride
40 - 60 min
Overall Satisfaction
Neutral
Frequency Of Delays
Everyday
Approximate Delay Duration
45 - 60 min
Alternative Transport
Wait for next train
Frequency Of Rerouting
Only at night
Top Three Complaints
['Delays', 'Frequent route changes', 'Old trains']
Most Common Reason For Delay
Train traffic
Is Subway Affordable
1
Opinion On Increased Fares
Negative
Submitted At
01/07/2019 @ 01:57 PM
Survey Stop Borough
Queens
Survey Stop Location
Other
Zip Code
11233
Collection Method
in person
7
Subway Line Used Most Often: 7 • Use Of Subway Frequency: Everyday / Almost everyday • Get To Subway Via: Walk
Subway Line Used Most Often
7
Use Of Subway Frequency
Everyday / Almost everyday
Get To Subway Via
Walk
Primary Use Of Subway
School
Average Length Subway Ride
< 20 min
Overall Satisfaction
Neutral
Frequency Of Delays
A few times a week
Approximate Delay Duration
10 - 20 min
Alternative Transport
Use another train
Frequency Of Rerouting
Almost never
Top Three Complaints
['Delays', 'Crime / Safety', 'Overcrowded trains']
Most Common Reason For Delay
Train traffic
Is Subway Affordable
1
Opinion On Increased Fares
Unaware
Submitted At
01/07/2019 @ 01:58 PM
Survey Stop Borough
Queens
Survey Stop Location
Junction Boulevard
Zip Code
NA
Collection Method
in person
7
Subway Line Used Most Often: 7 • Use Of Subway Frequency: Once a month • Get To Subway Via: Walk
Subway Line Used Most Often
7
Use Of Subway Frequency
Once a month
Get To Subway Via
Walk
Primary Use Of Subway
Other
Average Length Subway Ride
60 - 90 min
Overall Satisfaction
Somewhat satisfied
Frequency Of Delays
Never
Approximate Delay Duration
5 - 10 min
Alternative Transport
Wait for next train
Frequency Of Rerouting
Almost never
Top Three Complaints
['Crime / Safety', 'Station infrastructure', 'Lack of handicap access']
Most Common Reason For Delay
No reason is given
Is Subway Affordable
1
Opinion On Increased Fares
Negative
Submitted At
01/07/2019 @ 01:58 PM
Survey Stop Borough
Queens
Survey Stop Location
Flushing / Main Street
Zip Code
12771
Collection Method
in person
3
Subway Line Used Most Often: 3 • Use Of Subway Frequency: Everyday / Almost everyday • Get To Subway Via: Walk
Subway Line Used Most Often
3
Use Of Subway Frequency
Everyday / Almost everyday
Get To Subway Via
Walk
Primary Use Of Subway
School
Average Length Subway Ride
< 20 min
Overall Satisfaction
Neutral
Frequency Of Delays
A few times a week
Approximate Delay Duration
5 - 10 min
Alternative Transport
Wait for next train
Frequency Of Rerouting
Only at night
Top Three Complaints
['Delays', 'Frequent route changes', 'Crime / Safety']
Most Common Reason For Delay
Train traffic
Is Subway Affordable
1
Opinion On Increased Fares
Unaware
Submitted At
01/08/2019 @ 07:14 AM
Survey Stop Borough
Brooklyn
Survey Stop Location
Junius St.
Zip Code
11208
Collection Method
in person
7
Subway Line Used Most Often: 7 • Use Of Subway Frequency: More than once a week, varies • Get To Subway Via: Walk
Subway Line Used Most Often
7
Use Of Subway Frequency
More than once a week, varies
Get To Subway Via
Walk
Primary Use Of Subway
Work
Average Length Subway Ride
20 - 40 min
Overall Satisfaction
Not satisfied
Frequency Of Delays
A few times a week
Approximate Delay Duration
5 - 10 min
Alternative Transport
Use another train
Frequency Of Rerouting
All the time
Top Three Complaints
['Delays', 'Frequent route changes', 'Overcrowded trains']
Most Common Reason For Delay
Train traffic
Is Subway Affordable
1
Opinion On Increased Fares
Positive
Submitted At
01/07/2019 @ 01:59 PM
Survey Stop Borough
Queens
Survey Stop Location
Court Square
Zip Code
11372
Collection Method
in person
1
Subway Line Used Most Often: 1 • Use Of Subway Frequency: ~5 days per week • Get To Subway Via: Walk
Subway Line Used Most Often
1
Use Of Subway Frequency
~5 days per week
Get To Subway Via
Walk
Primary Use Of Subway
Work
Average Length Subway Ride
40 - 60 min
Overall Satisfaction
Not satisfied
Frequency Of Delays
A few times a week
Approximate Delay Duration
10 - 20 min
Alternative Transport
Wait for next train
Frequency Of Rerouting
All the time
Top Three Complaints
['Delays', 'Frequent route changes', 'Customer service']
Most Common Reason For Delay
Train traffic
Is Subway Affordable
1
Opinion On Increased Fares
Positive
Submitted At
01/07/2019 @ 01:59 PM
Survey Stop Borough
Queens
Survey Stop Location
Other
Zip Code
11377
Collection Method
in person
R
Subway Line Used Most Often: R • Use Of Subway Frequency: ~5 days per week • Get To Subway Via: Walk
Subway Line Used Most Often
R
Use Of Subway Frequency
~5 days per week
Get To Subway Via
Walk
Primary Use Of Subway
Work
Average Length Subway Ride
20 - 40 min
Overall Satisfaction
Somewhat satisfied
Frequency Of Delays
A few times a week
Approximate Delay Duration
5 - 10 min
Alternative Transport
Use another train
Frequency Of Rerouting
Only at night
Top Three Complaints
['Delays', 'Frequent route changes', 'High fares']
Most Common Reason For Delay
Waiting for signal change
Opinion On Increased Fares
Positive
Submitted At
01/07/2019 @ 02:00 PM
Survey Stop Borough
Queens
Survey Stop Location
Other
Zip Code
10475
Collection Method
in person
7
Subway Line Used Most Often: 7 • Use Of Subway Frequency: Weekdays, Mon - Fri • Get To Subway Via: Walk
Subway Line Used Most Often
7
Use Of Subway Frequency
Weekdays, Mon - Fri
Get To Subway Via
Walk
Primary Use Of Subway
Work
Average Length Subway Ride
40 - 60 min
Overall Satisfaction
Very satisfied
Frequency Of Delays
Rarely
Approximate Delay Duration
5 - 10 min
Alternative Transport
Take a bus
Frequency Of Rerouting
Almost never
Top Three Complaints
['Delays']
Most Common Reason For Delay
Train traffic
Is Subway Affordable
1
Opinion On Increased Fares
Unaware
Submitted At
01/07/2019 @ 02:03 PM
Survey Stop Borough
Queens
Survey Stop Location
Junction Boulevard
Zip Code
11368
Collection Method
in person
N
Subway Line Used Most Often: N • Use Of Subway Frequency: More than once a week, varies • Get To Subway Via: Walk
Subway Line Used Most Often
N
Use Of Subway Frequency
More than once a week, varies
Get To Subway Via
Walk
Primary Use Of Subway
Other
Average Length Subway Ride
40 - 60 min
Overall Satisfaction
Somewhat satisfied
Frequency Of Delays
A few times a week
Approximate Delay Duration
5 - 10 min
Alternative Transport
Wait for next train
Frequency Of Rerouting
Almost never
Top Three Complaints
['Delays', 'High fares', 'Crime / Safety']
Most Common Reason For Delay
Train traffic
Opinion On Increased Fares
Negative
Submitted At
01/07/2019 @ 02:03 PM
Survey Stop Borough
Queens
Survey Stop Location
Flushing / Main Street
Zip Code
NA
Collection Method
in person
1
Subway Line Used Most Often: 1 • Use Of Subway Frequency: ~5 days per week • Get To Subway Via: Walk
Subway Line Used Most Often
1
Use Of Subway Frequency
~5 days per week
Get To Subway Via
Walk
Primary Use Of Subway
School
Average Length Subway Ride
20 - 40 min
Overall Satisfaction
Highly unsatisfied
Frequency Of Delays
Everyday
Approximate Delay Duration
5 - 10 min
Alternative Transport
Use another train
Frequency Of Rerouting
All the time
Top Three Complaints
['High fares', 'Crime / Safety', 'Overcrowded trains']
Most Common Reason For Delay
Police incident
Opinion On Increased Fares
Negative
Submitted At
01/07/2019 @ 02:03 PM
Survey Stop Borough
Queens
Survey Stop Location
Junction Boulevard
Zip Code
11368
Collection Method
in person
E
Subway Line Used Most Often: E • Use Of Subway Frequency: Once a week • Get To Subway Via: Path / NJ Transit
Subway Line Used Most Often
E
Use Of Subway Frequency
Once a week
Get To Subway Via
Path / NJ Transit
Primary Use Of Subway
Other
Average Length Subway Ride
40 - 60 min
Overall Satisfaction
Not satisfied
Frequency Of Delays
A few times a week
Approximate Delay Duration
10 - 20 min
Alternative Transport
Wait for next train
Frequency Of Rerouting
All the time
Top Three Complaints
['Delays', 'Frequent route changes', 'Overcrowded trains']
Most Common Reason For Delay
Train traffic
Is Subway Affordable
1
Opinion On Increased Fares
NA
Submitted At
01/07/2019 @ 02:04 PM
Survey Stop Borough
Queens
Survey Stop Location
Other
Zip Code
NA
Collection Method
in person
E
Subway Line Used Most Often: E • Use Of Subway Frequency: Once a month • Get To Subway Via: NA
Subway Line Used Most Often
E
Use Of Subway Frequency
Once a month
Get To Subway Via
NA
Primary Use Of Subway
Other
Average Length Subway Ride
40 - 60 min
Overall Satisfaction
Not satisfied
Frequency Of Delays
Everyday
Approximate Delay Duration
10 - 20 min
Alternative Transport
For-hire vehicle
Frequency Of Rerouting
Only at night
Top Three Complaints
['Delays', 'Frequent route changes', 'High fares']
Most Common Reason For Delay
Train traffic
Opinion On Increased Fares
Positive
Submitted At
01/07/2019 @ 02:05 PM
Survey Stop Borough
Queens
Survey Stop Location
Other
Zip Code
NA
Collection Method
in person
R
Subway Line Used Most Often: R • Use Of Subway Frequency: More than once a week, varies • Get To Subway Via: Walk
Subway Line Used Most Often
R
Use Of Subway Frequency
More than once a week, varies
Get To Subway Via
Walk
Primary Use Of Subway
Work
Average Length Subway Ride
20 - 40 min
Overall Satisfaction
Somewhat satisfied
Frequency Of Delays
A few times a week
Approximate Delay Duration
5 - 10 min
Alternative Transport
Wait for next train
Frequency Of Rerouting
Only at night
Top Three Complaints
['Delays']
Most Common Reason For Delay
NA
Opinion On Increased Fares
Negative
Submitted At
01/07/2019 @ 02:07 PM
Survey Stop Borough
Queens
Survey Stop Location
Other
Zip Code
NA
Collection Method
in person
7
Subway Line Used Most Often: 7 • Use Of Subway Frequency: Everyday / Almost everyday • Get To Subway Via: Bus
Subway Line Used Most Often
7
Use Of Subway Frequency
Everyday / Almost everyday
Get To Subway Via
Bus
Primary Use Of Subway
School
Average Length Subway Ride
60 - 90 min
Overall Satisfaction
Not satisfied
Frequency Of Delays
Everyday
Approximate Delay Duration
5 - 10 min
Alternative Transport
Use another train
Frequency Of Rerouting
All the time
Top Three Complaints
['Delays', 'High fares', 'Overcrowded trains']
Most Common Reason For Delay
Train traffic
Opinion On Increased Fares
Positive
Submitted At
01/07/2019 @ 02:11 PM
Survey Stop Borough
Queens
Survey Stop Location
Flushing / Main Street
Zip Code
11365
Collection Method
in person
E
Subway Line Used Most Often: E • Use Of Subway Frequency: ~5 days per week • Get To Subway Via: Walk
Subway Line Used Most Often
E
Use Of Subway Frequency
~5 days per week
Get To Subway Via
Walk
Primary Use Of Subway
Work
Average Length Subway Ride
20 - 40 min
Overall Satisfaction
Not satisfied
Frequency Of Delays
Everyday
Approximate Delay Duration
10 - 20 min
Alternative Transport
Wait for next train
Frequency Of Rerouting
Only at night
Top Three Complaints
['Delays']
Most Common Reason For Delay
Waiting for signal change
Opinion On Increased Fares
Negative
Submitted At
01/07/2019 @ 02:12 PM
Survey Stop Borough
Queens
Survey Stop Location
Other
Zip Code
NA
Collection Method
in person
7
Subway Line Used Most Often: 7 • Use Of Subway Frequency: ~5 days per week • Get To Subway Via: Walk
Subway Line Used Most Often
7
Use Of Subway Frequency
~5 days per week
Get To Subway Via
Walk
Primary Use Of Subway
Work
Average Length Subway Ride
20 - 40 min
Overall Satisfaction
Somewhat satisfied
Frequency Of Delays
Rarely
Approximate Delay Duration
5 - 10 min
Alternative Transport
Wait for next train
Frequency Of Rerouting
Almost never
Top Three Complaints
['Delays']
Most Common Reason For Delay
Signal malfunction
Is Subway Affordable
1
Opinion On Increased Fares
Unaware
Submitted At
01/07/2019 @ 02:13 PM
Survey Stop Borough
Queens
Survey Stop Location
Junction Boulevard
Zip Code
11368
Collection Method
in person
7
Subway Line Used Most Often: 7 • Use Of Subway Frequency: More than once a week, varies • Get To Subway Via: Walk
Subway Line Used Most Often
7
Use Of Subway Frequency
More than once a week, varies
Get To Subway Via
Walk
Primary Use Of Subway
Other
Average Length Subway Ride
40 - 60 min
Overall Satisfaction
Highly unsatisfied
Frequency Of Delays
Everyday
Approximate Delay Duration
10 - 20 min
Alternative Transport
Wait for next train
Frequency Of Rerouting
All the time
Top Three Complaints
['Frequent route changes', 'High fares', 'Station infrastructure']
Most Common Reason For Delay
Train traffic
Opinion On Increased Fares
Negative
Submitted At
01/07/2019 @ 02:14 PM
Survey Stop Borough
Queens
Survey Stop Location
Flushing / Main Street
Zip Code
11355
Collection Method
in person
R
Subway Line Used Most Often: R • Use Of Subway Frequency: Everyday / Almost everyday • Get To Subway Via: Walk
Subway Line Used Most Often
R
Use Of Subway Frequency
Everyday / Almost everyday
Get To Subway Via
Walk
Primary Use Of Subway
Work
Average Length Subway Ride
40 - 60 min
Overall Satisfaction
Neutral
Frequency Of Delays
A few times a week
Approximate Delay Duration
5 - 10 min
Alternative Transport
Wait for next train
Frequency Of Rerouting
All the time
Top Three Complaints
['Delays', 'Frequent route changes', 'Overcrowded trains']
Most Common Reason For Delay
Signal malfunction
Is Subway Affordable
1
Opinion On Increased Fares
Positive
Submitted At
01/07/2019 @ 02:18 PM
Survey Stop Borough
Queens
Survey Stop Location
Other
Zip Code
NA
Collection Method
in person
7
Subway Line Used Most Often: 7 • Use Of Subway Frequency: Everyday / Almost everyday • Get To Subway Via: Walk
Subway Line Used Most Often
7
Use Of Subway Frequency
Everyday / Almost everyday
Get To Subway Via
Walk
Primary Use Of Subway
Other
Average Length Subway Ride
40 - 60 min
Overall Satisfaction
Not satisfied
Frequency Of Delays
Everyday
Approximate Delay Duration
5 - 10 min
Alternative Transport
Use another train
Frequency Of Rerouting
Only on weekends
Top Three Complaints
['Delays', 'High fares', 'Crime / Safety']
Most Common Reason For Delay
Signal malfunction
Opinion On Increased Fares
Negative
Submitted At
01/07/2019 @ 02:19 PM
Survey Stop Borough
Queens
Survey Stop Location
Junction Boulevard
Zip Code
NA
Collection Method
in person
7
Subway Line Used Most Often: 7 • Use Of Subway Frequency: Almost never • Get To Subway Via: Walk
Subway Line Used Most Often
7
Use Of Subway Frequency
Almost never
Get To Subway Via
Walk
Primary Use Of Subway
Other
Average Length Subway Ride
20 - 40 min
Overall Satisfaction
Somewhat satisfied
Frequency Of Delays
Almost never
Approximate Delay Duration
NA
Alternative Transport
Wait for next train
Frequency Of Rerouting
Almost never
Top Three Complaints
['Delays', 'Crime / Safety', 'Station infrastructure']
Most Common Reason For Delay
No reason is given
Is Subway Affordable
1
Opinion On Increased Fares
Unaware
Submitted At
01/07/2019 @ 02:24 PM
Survey Stop Borough
Queens
Survey Stop Location
Flushing / Main Street
Zip Code
NA
Collection Method
in person
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