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311 Resolution Satisfaction Survey

Every customer who makes a Service Request to 311 and provides their contact information is offered the 311 Resolution Satisfaction Survey to provide feedback on their satisfaction with how a City Agency resolved their problem. Each row of data represents a survey response, and contains information about the survey response and the underlying service request.

In order to protect the anonymity of survey responses, the time the response is completed is aggregated to the month, and the location the service request pertains to is aggregated to the borough.

See the 311 Customer Satisfaction Survey dataset for customer feedback on the performance of 311 call takers.

City Government Office of Technology and Innovation (OTI) Dataset 5ijn-vbdv 11 fields
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Dataset fields
Showing 50 real records
Illegal Parking
Unique Key: 46061947-00244821 • Agency: NYPD • Agency Name: New York City Police Department
Unique Key
46061947-00244821
Agency
NYPD
Agency Name
New York City Police Department
Complaint Type
Illegal Parking
Descriptor
Blocked Crosswalk
Borough
BROOKLYN
Resolution Description
The Police Department responded to the complaint and determined that police action was not necessary.
Year
2024
Month
8
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not correct the issue.
Missed Collection
Unique Key: 51111388-00560250 • Agency: DSNY • Agency Name: Department of Sanitation
Unique Key
51111388-00560250
Agency
DSNY
Agency Name
Department of Sanitation
Complaint Type
Missed Collection
Descriptor
Trash
Borough
BROOKLYN
Resolution Description
The Department of Sanitation collected the requested items.
Year
2026
Month
8
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not correct the issue and this Service Request should be reopened.
Litter Basket Request
Unique Key: 27756080-00525951 • Agency: DSNY • Agency Name: Department of Sanitation
Unique Key
27756080-00525951
Agency
DSNY
Agency Name
Department of Sanitation
Complaint Type
Litter Basket Request
Descriptor
Replacement Basket
Borough
MANHATTAN
Resolution Description
The Department of Sanitation cleaned the location.
Year
2026
Month
5
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not correct the issue and this Service Request should be reopened.
Noise - Street/Sidewalk
Unique Key: 94259750-00355923 • Agency: NYPD • Agency Name: New York City Police Department
Unique Key
94259750-00355923
Agency
NYPD
Agency Name
New York City Police Department
Complaint Type
Noise - Street/Sidewalk
Descriptor
Loud Music/Party
Borough
MANHATTAN
Resolution Description
The Police Department reviewed your complaint and provided additional information below.
Year
2025
Month
5
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not correct the issue and this Service Request should be reopened.
Illegal Parking
Unique Key: 82328427-00372002 • Agency: NYPD • Agency Name: New York City Police Department
Unique Key
82328427-00372002
Agency
NYPD
Agency Name
New York City Police Department
Complaint Type
Illegal Parking
Descriptor
Blocked Sidewalk
Borough
BROOKLYN
Resolution Description
The Police Department responded to the complaint and took action to fix the condition.
Year
2025
Month
6
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
Other
Noise
Unique Key: 45970360-00366212 • Agency: DEP • Agency Name: Department of Environmental Protection
Unique Key
45970360-00366212
Agency
DEP
Agency Name
Department of Environmental Protection
Complaint Type
Noise
Descriptor
Construction
Borough
QUEENS
Resolution Description
The Department of Environmental Protection (DEP) didn't observe a violation of the NYC Air or Noise Code at the time of inspection and couldn't issue a summons.If the problem still exists, please go to nyc.gov/311 or call 311 to file a new Service Request. If you're outside of New York City, please call (212) NEW-YORK (212-639-9675).
Year
2025
Month
5
Overall Satisfaction
Disagree
Dissatisfaction Reason
The Agency did not correct the issue.
Litter Basket Request
Unique Key: 73511785-00378026 • Agency: DSNY • Agency Name: Department of Sanitation
Unique Key
73511785-00378026
Agency
DSNY
Agency Name
Department of Sanitation
Complaint Type
Litter Basket Request
Descriptor
New Basket
Borough
MANHATTAN
Resolution Description
The location does not meet the criteria for Litter Basket placement.
Year
2025
Month
6
Overall Satisfaction
Disagree
Dissatisfaction Reason
The Agency did not correct the issue and this Service Request should be reopened.
Illegal Dumping
Unique Key: 30971526-00398017 • Agency: DSNY • Agency Name: Department of Sanitation
Unique Key
30971526-00398017
Agency
DSNY
Agency Name
Department of Sanitation
Complaint Type
Illegal Dumping
Descriptor
Removal Request
Borough
BROOKLYN
Resolution Description
The Department of Sanitation cleaned the location.
Year
2025
Month
8
Overall Satisfaction
Agree
Heat/Hot Water
Unique Key: 57166135-00441630 • Agency: HPD • Agency Name: Department of Housing Preservation and Development
Unique Key
57166135-00441630
Agency
HPD
Agency Name
Department of Housing Preservation and Development
Complaint Type
Heat/Hot Water
Descriptor
Apartment Only
Borough
MANHATTAN
Resolution Description
The Department of Housing Preservation and Development contacted an occupant of the apartment or building and verified that the complaint was addressed. The complaint has been closed.
Year
2025
Month
11
Overall Satisfaction
Agree
Illegal Parking
Unique Key: 72152369-00330180 • Agency: NYPD • Agency Name: New York City Police Department
Unique Key
72152369-00330180
Agency
NYPD
Agency Name
New York City Police Department
Complaint Type
Illegal Parking
Descriptor
Blocked Crosswalk
Borough
BROOKLYN
Resolution Description
The Police Department responded to the complaint and took action to fix the condition.
Year
2025
Month
3
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not correct the issue and this Service Request should be reopened.
Illegal Parking
Unique Key: 65444152-00376265 • Agency: NYPD • Agency Name: New York City Police Department
Unique Key
65444152-00376265
Agency
NYPD
Agency Name
New York City Police Department
Complaint Type
Illegal Parking
Descriptor
Blocked Sidewalk
Borough
BROOKLYN
Resolution Description
The Police Department responded to the complaint and took action to fix the condition.
Year
2025
Month
6
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
Other
Noise - Residential
Unique Key: 74882851-00361756 • Agency: NYPD • Agency Name: New York City Police Department
Unique Key
74882851-00361756
Agency
NYPD
Agency Name
New York City Police Department
Complaint Type
Noise - Residential
Descriptor
Banging/Pounding
Borough
BROOKLYN
Resolution Description
The Police Department responded to the complaint but officers were unable to gain entry into the premises.
Year
2025
Month
5
Overall Satisfaction
Agree
Encampment
Unique Key: 15177049-00156640 • Agency: NYPD • Agency Name: New York City Police Department
Unique Key
15177049-00156640
Agency
NYPD
Agency Name
New York City Police Department
Complaint Type
Encampment
Resolution Description
The Police Department visited the location and no Encampment was found.
Year
2024
Month
1
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not correct the issue.
Illegal Parking
Unique Key: 21983333-00559223 • Agency: NYPD • Agency Name: New York City Police Department
Unique Key
21983333-00559223
Agency
NYPD
Agency Name
New York City Police Department
Complaint Type
Illegal Parking
Descriptor
Blocked Sidewalk
Borough
MANHATTAN
Resolution Description
The New York City Police Department responded to the complaint and their investigation determined that police action was not necessary. If the problem persists, please contact 311 to create another complaint. If possible, provide contact information so responding officers may reach out to you for more details. We count on New Yorkers like yourself to maintain a safe City, so please let us know if you see other conditions that require our attention.
Year
2026
Month
8
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
Other
Street Sweeping Complaint
Unique Key: 96364703-00442084 • Agency: DSNY • Agency Name: Department of Sanitation
Unique Key
96364703-00442084
Agency
DSNY
Agency Name
Department of Sanitation
Complaint Type
Street Sweeping Complaint
Descriptor
Inadequate Sweeping
Borough
QUEENS
Resolution Description
The Department of Sanitation investigated this complaint and issued a Notice of Violation.
Year
2025
Month
11
Overall Satisfaction
Disagree
Dissatisfaction Reason
Other
Illegal Parking
Unique Key: 22125913-00094886 • Agency: NYPD • Agency Name: New York City Police Department
Unique Key
22125913-00094886
Agency
NYPD
Agency Name
New York City Police Department
Complaint Type
Illegal Parking
Descriptor
Blocked Sidewalk
Borough
BROOKLYN
Resolution Description
The Police Department responded to the complaint and took action to fix the condition.
Year
2023
Month
5
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
Other
Root/Sewer/Sidewalk Condition
Unique Key: 84137403-00049674 • Agency: DPR • Agency Name: Department of Parks and Recreation
Unique Key
84137403-00049674
Agency
DPR
Agency Name
Department of Parks and Recreation
Complaint Type
Root/Sewer/Sidewalk Condition
Descriptor
Trees and Sidewalks Program
Borough
QUEENS
Resolution Description
NYC Parks inspected and determined that the site is ineligible for the Trees and Sidewalks Program because of one or more of the following reasons:- The property adjacent to the sidewalk is not in Tax Class 1- The property adjacent to the sidewalk is not owner-occupied- The property adjacent to the sidewalk contains a place of businessYou can repair the sidewalk yourself by hiring an independent contractor. The contractor must complete a Tree Work Permit application on the NYC Parks website.
Year
2023
Month
1
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
Status updates were unhelpful, inaccurate, incomplete, and/or confusing.
Illegal Parking
Unique Key: 57384022-00282121 • Agency: NYPD • Agency Name: New York City Police Department
Unique Key
57384022-00282121
Agency
NYPD
Agency Name
New York City Police Department
Complaint Type
Illegal Parking
Descriptor
Blocked Sidewalk
Borough
BROOKLYN
Resolution Description
The Police Department responded to the complaint and determined that police action was not necessary.
Year
2024
Month
11
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
Other
Water Leak
Unique Key: 34501360-00160978 • Agency: HPD • Agency Name: Department of Housing Preservation and Development
Unique Key
34501360-00160978
Agency
HPD
Agency Name
Department of Housing Preservation and Development
Complaint Type
Water Leak
Descriptor
Slow Leak
Borough
STATEN ISLAND
Resolution Description
The Department of Housing Preservation and Development conducted or attempted to conduct an inspection. More information about inspection results can be found through HPD's website at www.nyc.gov/hpd by using HPDONLINE (enter your address on the home page) and entering your SR number under the complaint status option.
Year
2024
Month
1
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not correct the issue.
Dirty Condition
Unique Key: 68387953-00396807 • Agency: DSNY • Agency Name: Department of Sanitation
Unique Key
68387953-00396807
Agency
DSNY
Agency Name
Department of Sanitation
Complaint Type
Dirty Condition
Descriptor
Trash
Borough
BROOKLYN
Resolution Description
The Department of Sanitation collected the requested items.
Year
2025
Month
8
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not correct the issue and this Service Request should be reopened.
Illegal Parking
Unique Key: 79360321-00326314 • Agency: NYPD • Agency Name: New York City Police Department
Unique Key
79360321-00326314
Agency
NYPD
Agency Name
New York City Police Department
Complaint Type
Illegal Parking
Descriptor
Blocked Hydrant
Borough
BRONX
Resolution Description
This complaint does not fall under the Police Department's jurisdiction.
Year
2025
Month
3
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not correct the issue and this Service Request should be reopened.
DOF Property - Update Account
Unique Key: 74138800-00303092 • Agency: DOF • Agency Name: Department of Finance
Unique Key
74138800-00303092
Agency
DOF
Agency Name
Department of Finance
Complaint Type
DOF Property - Update Account
Descriptor
Billing Address Incorrect
Borough
QUEENS
Resolution Description
See notes.
Year
2025
Month
1
Overall Satisfaction
Strongly Agree
Illegal Parking
Unique Key: 29614550-00345323 • Agency: NYPD • Agency Name: New York City Police Department
Unique Key
29614550-00345323
Agency
NYPD
Agency Name
New York City Police Department
Complaint Type
Illegal Parking
Descriptor
Blocked Hydrant
Borough
QUEENS
Resolution Description
The Police Department responded to the complaint and took action to fix the condition.
Year
2025
Month
4
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not correct the issue.
Noise - Residential
Unique Key: 77134101-00388278 • Agency: NYPD • Agency Name: New York City Police Department
Unique Key
77134101-00388278
Agency
NYPD
Agency Name
New York City Police Department
Complaint Type
Noise - Residential
Descriptor
Loud Music/Party
Borough
QUEENS
Resolution Description
The Police Department responded and upon arrival those responsible for the condition were gone.
Year
2025
Month
7
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not correct the issue.
Blocked Driveway
Unique Key: 14348225-00392492 • Agency: NYPD • Agency Name: New York City Police Department
Unique Key
14348225-00392492
Agency
NYPD
Agency Name
New York City Police Department
Complaint Type
Blocked Driveway
Descriptor
No Access
Borough
BROOKLYN
Resolution Description
The Police Department issued a summons in response to the complaint.
Year
2025
Month
7
Overall Satisfaction
Strongly Agree
DOF Property - Reduction Issue
Unique Key: 62247943-00073008 • Agency: DOF • Agency Name: Department of Finance
Unique Key
62247943-00073008
Agency
DOF
Agency Name
Department of Finance
Complaint Type
DOF Property - Reduction Issue
Descriptor
Commercial Not For Profit Exemption
Borough
BROOKLYN
Resolution Description
See notes.
Year
2023
Month
3
Overall Satisfaction
Strongly Agree
Illegal Parking
Unique Key: 10036212-00432575 • Agency: NYPD • Agency Name: New York City Police Department
Unique Key
10036212-00432575
Agency
NYPD
Agency Name
New York City Police Department
Complaint Type
Illegal Parking
Descriptor
Blocked Sidewalk
Borough
QUEENS
Resolution Description
The Police Department responded to the complaint and determined that police action was not necessary.
Year
2025
Month
10
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
Other
Heat/Hot Water
Unique Key: 46892339-00054730 • Agency: HPD • Agency Name: Department of Housing Preservation and Development
Unique Key
46892339-00054730
Agency
HPD
Agency Name
Department of Housing Preservation and Development
Complaint Type
Heat/Hot Water
Descriptor
Apartment Only
Borough
BRONX
Resolution Description
The Department of Housing Preservation and Development contacted an occupant of the apartment or building and verified that the complaint was addressed. The complaint has been closed.
Year
2023
Month
2
Overall Satisfaction
Strongly Agree
Heat/Hot Water
Unique Key: 13005285-00293262 • Agency: HPD • Agency Name: Department of Housing Preservation and Development
Unique Key
13005285-00293262
Agency
HPD
Agency Name
Department of Housing Preservation and Development
Complaint Type
Heat/Hot Water
Descriptor
Entire Building
Borough
BROOKLYN
Resolution Description
The Department of Housing Preservation and Development conducted or attempted to conduct an inspection. More information about inspection results can be found through HPD's website at www.nyc.gov/hpd by using HPDONLINE (enter your address on the home page) and entering your SR number under the complaint status option.
Year
2024
Month
12
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not correct the issue.
Sidewalk Condition
Unique Key: 63693177-00021414 • Agency: DOT • Agency Name: Department of Transportation
Unique Key
63693177-00021414
Agency
DOT
Agency Name
Department of Transportation
Complaint Type
Sidewalk Condition
Descriptor
Sidewalk Violation
Borough
BROOKLYN
Resolution Description
A sidewalk dismissal inspection (work done by owner) has been scheduled. Department of Transportation is in direct contact with the responsible party.
Year
2022
Month
11
Overall Satisfaction
Strongly Agree
Noise - Commercial
Unique Key: 98073996-00162322 • Agency: NYPD • Agency Name: New York City Police Department
Unique Key
98073996-00162322
Agency
NYPD
Agency Name
New York City Police Department
Complaint Type
Noise - Commercial
Descriptor
Loud Music/Party
Borough
MANHATTAN
Resolution Description
This complaint does not fall under the Police Department's jurisdiction.
Year
2024
Month
1
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not correct the issue.
Illegal Parking
Unique Key: 28255919-00185507 • Agency: NYPD • Agency Name: New York City Police Department
Unique Key
28255919-00185507
Agency
NYPD
Agency Name
New York City Police Department
Complaint Type
Illegal Parking
Descriptor
License Plate Obscured
Borough
QUEENS
Resolution Description
The Police Department responded and upon arrival those responsible for the condition were gone.
Year
2024
Month
4
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
Other
Illegal Parking
Unique Key: 16182603-00499892 • Agency: NYPD • Agency Name: New York City Police Department
Unique Key
16182603-00499892
Agency
NYPD
Agency Name
New York City Police Department
Complaint Type
Illegal Parking
Descriptor
Blocked Sidewalk
Borough
QUEENS
Resolution Description
The New York City Police Department responded to the complaint and their investigation determined that no criminal violation existed. The condition was corrected without the need to issue a summons or effect an arrest. If the problem persists, please contact 311 to create another complaint. If possible, provide contact information so responding officers may reach out to you for more details. If necessary, your complaint may be referred to your local precinct's special operations units (Quality of Life, etc.). Thank you for your attention to this matter. We count on New Yorkers like yourself to maintain a safe City, so please let us know if you see other conditions that require our attention.
Year
2026
Month
3
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
Other
Unsanitary Condition
Unique Key: 24587467-00008012 • Agency: HPD • Agency Name: Department of Housing Preservation and Development
Unique Key
24587467-00008012
Agency
HPD
Agency Name
Department of Housing Preservation and Development
Complaint Type
Unsanitary Condition
Descriptor
Mold
Borough
MANHATTAN
Resolution Description
The Department of Housing Preservation and Development conducted or attempted to conduct an inspection. More information about inspection results can be found through HPD's website at www.nyc.gov/hpd by using HPDONLINE (enter your address on the home page) and entering your SR number under the complaint status option.
Year
2022
Month
10
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not correct the issue.
Water Maintenance
Unique Key: 73503028-00470159 • Agency: DEP • Agency Name: Department of Environmental Protection
Unique Key
73503028-00470159
Agency
DEP
Agency Name
Department of Environmental Protection
Complaint Type
Water Maintenance
Descriptor
Water Main Break
Borough
QUEENS
Resolution Description
The Department of Environmental Protection determined that this complaint is a duplicate of a previously filed complaint. The original complaint is being addressed.
Year
2026
Month
1
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
Other
Illegal Parking
Unique Key: 26981923-00394962 • Agency: NYPD • Agency Name: New York City Police Department
Unique Key
26981923-00394962
Agency
NYPD
Agency Name
New York City Police Department
Complaint Type
Illegal Parking
Descriptor
Posted Parking Sign Violation
Borough
QUEENS
Resolution Description
The Police Department issued a summons in response to the complaint.
Year
2025
Month
8
Overall Satisfaction
Strongly Agree
Unleashed Dog
Unique Key: 22266176-00520976 • Agency: DOHMH • Agency Name: Department of Health and Mental Hygiene
Unique Key
22266176-00520976
Agency
DOHMH
Agency Name
Department of Health and Mental Hygiene
Complaint Type
Unleashed Dog
Descriptor
Unleashed Dog in Public
Borough
MANHATTAN
Resolution Description
The Department of Health and Mental Hygiene conducted an inspection of the property you reported. No evidence of standing water was found on the premises.
Year
2026
Month
5
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
Other
Maintenance or Facility
Unique Key: 77580435-00500389 • Agency: DPR • Agency Name: Department of Parks and Recreation
Unique Key
77580435-00500389
Agency
DPR
Agency Name
Department of Parks and Recreation
Complaint Type
Maintenance or Facility
Descriptor
Garbage or Litter
Borough
QUEENS
Resolution Description
NYC Parks has completed the requested work order and corrected the problem.
Year
2026
Month
3
Overall Satisfaction
Strongly Agree
Illegal Parking
Unique Key: 39500594-00408104 • Agency: NYPD • Agency Name: New York City Police Department
Unique Key
39500594-00408104
Agency
NYPD
Agency Name
New York City Police Department
Complaint Type
Illegal Parking
Descriptor
Blocked Sidewalk
Borough
QUEENS
Resolution Description
The Police Department responded to the complaint and took action to fix the condition.
Year
2025
Month
9
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
Other
Encampment
Unique Key: 67572092-00231242 • Agency: NYPD • Agency Name: New York City Police Department
Unique Key
67572092-00231242
Agency
NYPD
Agency Name
New York City Police Department
Complaint Type
Encampment
Borough
BRONX
Resolution Description
The Police Department visited the location and no Encampment was found.
Year
2024
Month
7
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not correct the issue.
Illegal Parking
Unique Key: 56528297-00049680 • Agency: NYPD • Agency Name: New York City Police Department
Unique Key
56528297-00049680
Agency
NYPD
Agency Name
New York City Police Department
Complaint Type
Illegal Parking
Descriptor
Posted Parking Sign Violation
Borough
STATEN ISLAND
Resolution Description
The Police Department responded to the complaint and took action to fix the condition.
Year
2023
Month
1
Overall Satisfaction
Strongly Agree
Noise - Helicopter
Unique Key: 55474925-00039446 • Agency: EDC • Agency Name: Economic Development Corporation
Unique Key
55474925-00039446
Agency
EDC
Agency Name
Economic Development Corporation
Complaint Type
Noise - Helicopter
Descriptor
Other
Borough
BROOKLYN
Resolution Description
The New York City Economic Development Corporation determined that this issue is not within its jurisdiction because the helicopter did not belong to a tour company departing from a NYC heliport.? Instead, it was most likely a law enforcement or news gathering helicopter not subject to the routing protocols established for tour helicopters. It may also have been a helicopter that departed as a charter or tour from another City but flew over NYC airspace. Helicopter tours originating from outside NYC are not subject to the same City regulations as tours departing from heliports managed by NYCEDC. Any City regulation of these flights is pre-empted by federal law and subject only to the jurisdiction of the Federal Aviation Administration. To file a complaint with the FAA, you can contact the New York Flight Standards District Office at the following web address:?https://www.faa.gov/about/office_org/field_offices/fsdo/
Year
2023
Month
1
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not correct the issue.
Sewer Maintenance
Unique Key: 95912914-00394021 • Agency: DEP • Agency Name: Department of Environmental Protection
Unique Key
95912914-00394021
Agency
DEP
Agency Name
Department of Environmental Protection
Complaint Type
Sewer Maintenance
Descriptor
Catch Basin Clogged
Borough
BRONX
Resolution Description
The Department of Environmental Protection has determined that this issue was previously reported by another customer The original complaint is being addressed. If the condition persists, please call 311 (or 212-639-9675 if calling from a non-New York City area code) to submit a new complaint.
Year
2025
Month
8
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not correct the issue and this Service Request should be reopened.
Obstruction
Unique Key: 33321393-00054958 • Agency: DSNY • Agency Name: Department of Sanitation
Unique Key
33321393-00054958
Agency
DSNY
Agency Name
Department of Sanitation
Complaint Type
Obstruction
Descriptor
Sign
Borough
BROOKLYN
Resolution Description
The Department of Sanitation investigated this complaint and found no violation at the location.
Year
2023
Month
2
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not correct the issue.
Water Drainage
Unique Key: 29820550-00306953 • Agency: DOB • Agency Name: Department of Buildings
Unique Key
29820550-00306953
Agency
DOB
Agency Name
Department of Buildings
Complaint Type
Water Drainage
Descriptor
Drain/Pipe Clogged
Borough
MANHATTAN
Resolution Description
The Department of Buildings investigated this complaint and determined that no further action was necessary.
Year
2025
Month
1
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not correct the issue and this Service Request should be reopened.
Electric
Unique Key: 31964318-00289065 • Agency: HPD • Agency Name: Department of Housing Preservation and Development
Unique Key
31964318-00289065
Agency
HPD
Agency Name
Department of Housing Preservation and Development
Complaint Type
Electric
Descriptor
No Lighting
Borough
MANHATTAN
Resolution Description
The Department of Housing Preservation and Development conducted or attempted to conduct an inspection. More information about inspection results can be found through HPD's website at www.nyc.gov/hpd by using HPDONLINE (enter your address on the home page) and entering your SR number under the complaint status option.
Year
2024
Month
12
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not correct the issue.
Illegal Parking
Unique Key: 31478888-00441224 • Agency: NYPD • Agency Name: New York City Police Department
Unique Key
31478888-00441224
Agency
NYPD
Agency Name
New York City Police Department
Complaint Type
Illegal Parking
Descriptor
Blocked Crosswalk
Borough
MANHATTAN
Resolution Description
The New York City Police Department responded to the complaint and their investigation determined that a violation of law occurred. Police issued a summons in response to the complaint. Thank you for attention to this matter. We count on New Yorkers like yourself to maintain a safe City, so please let us know if you see other conditions that require our attention.
Year
2025
Month
11
Overall Satisfaction
Strongly Agree
Sewer Maintenance
Unique Key: 27961680-00460733 • Agency: DEP • Agency Name: Department of Environmental Protection
Unique Key
27961680-00460733
Agency
DEP
Agency Name
Department of Environmental Protection
Complaint Type
Sewer Maintenance
Descriptor
Catch Basin Clogged
Borough
STATEN ISLAND
Resolution Description
The Department of Environmental Protection inspected your complaint and determined that the catch basin is now functioning properly. If the condition returns, please call 311 (or 212-639-9675 if calling from a non-New York City area code) to submit a new complaint.
Year
2026
Month
1
Overall Satisfaction
Strongly Disagree
Dissatisfaction Reason
The Agency did not correct the issue.
Heat/Hot Water
Unique Key: 83575873-00175285 • Agency: HPD • Agency Name: Department of Housing Preservation and Development
Unique Key
83575873-00175285
Agency
HPD
Agency Name
Department of Housing Preservation and Development
Complaint Type
Heat/Hot Water
Descriptor
Apartment Only
Borough
BRONX
Resolution Description
The Department of Housing Preservation and Development conducted or attempted to conduct an inspection. More information about inspection results can be found through HPD's website at www.nyc.gov/hpd by using HPDONLINE (enter your address on the home page) and entering your SR number under the complaint status option.
Year
2024
Month
3
Overall Satisfaction
Strongly Agree
Rodent
Unique Key: 53639392-00050810 • Agency: DOHMH • Agency Name: Department of Health and Mental Hygiene
Unique Key
53639392-00050810
Agency
DOHMH
Agency Name
Department of Health and Mental Hygiene
Complaint Type
Rodent
Descriptor
Condition Attracting Rodents
Borough
BROOKLYN
Resolution Description
This service request was closed because the Department of Health and Mental Hygiene received an earlier complaint about the same location. You can find inspection results for this address by going to the online Rat Portal at www.nyc.gov/rats.
Year
2023
Month
1
Overall Satisfaction
Disagree
Dissatisfaction Reason
The Agency did not provide enough status updates.
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