Rezoning Area
East New York
Commitment Title
Continue to proactively engage tenants to report housing quality issues
Rezoning Policy Domain
Housing
Lead Agency
PUBLIC ENGAGEMENT UNIT (PEU)
Commitment Stage
Done with Ongoing Work
Statement From Source Document Poa
The City's new Tenant Support Unit (TSU) has been going door-to-door in East New York informing tenants of their rights, documenting building violations, soliciting complaints related to harassment and eviction, and making referrals to free legal support whenever necessary. Since June 2015, the TSU has knocked on 9,425 doors and made contact with 3,460 tenants in East New York. Citywide, the Unit has identified 2,400 New Yorkers that needed help. Of those cases, 1,000 have been resolved so far, and agencies and legal service providers are addressing the remainder.
Original Schedule
2015-ongoing
Narrative
Between July 2015 and April 2017, the City's Tenant Support Unit (TSU) specialists knocked on 16,414 doors and opened 533 cases in East New York.* As part of their efforts in East New York, specialists made 5,688 case management calls and closed 397 cases. Cases involve repairs, assistance applying for NYC Rent Freeze programs and HRA's emergency assistance (rent arrears), and referrals to legal service providers that keep East New York tenants in their homes. Through its targeted engagement efforts and individualized case management approach, TSU assisted a total of 1,270 tenants in East New York. TSU, which is part of the the Mayor's Public Engagement Unit (PEU), helps low-income New Yorkers across the City stay in their homes, with a focus on tenants in neighborhoods undergoing rezoning. The unit partners closely with elected officials, community-based organizations, and City agencies to directly engage communities across all five boroughs. TSU outreach specialists go door-to-door informing tenants of their rights, identifying any housing-related issues, and connecting tenants with a range of resources including free anti-eviction legal assistance. *East New York defined as zip codes 11207 and 11208