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Annual Report on Family Justice Center Client Satisfaction Surveys

This data is from an annual report to be provided in compliance of Local Law 40 of 2019, covering the time period July 1, 2019 through April 30, 2025. The dataset includes: services received, utilization of language interpretation services, language of interpretation, what the client found most helpful about visit to FJC and would the client recommend the Family Justice Center to others.

Social Services Mayor's Office to End Domestic and Gender-Based Violence (ENDGBV) Dataset g62n-cz6a 9 fields
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Showing 50 real records
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: French
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
French
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager|Safety Planning|Counseling Services|Psychiatric Services (medicatio…
Interpretation Services: No • Most Helpful: Everything. • Recommend Fjc: Yes
Services Today
Met with Case Manager|Safety Planning|Counseling Services|Psychiatric Services (medication management/Health and Hospital)|Child Services (children's counseling/playroom)|Economic Empowerment Services|Public Benefits Information/Services|Criminal Justice/NYPD Services|Practical Support (ex: clothing or food donations)|Spiritual Support Services
Interpretation Services
No
Most Helpful
Everything.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Civil Legal Services|Housing Information/Advocacy|Safety Planning|Practical Support (ex: …
Other Services: Did not receive some services today. • Interpretation Services: No • Most Helpful: I found everything to be very helpful.
Services Today
Civil Legal Services|Housing Information/Advocacy|Safety Planning|Practical Support (ex: clothing or food donations)|Did not receive services today|Other (please specify)
Other Services
Did not receive some services today.
Interpretation Services
No
Most Helpful
I found everything to be very helpful.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Civil Legal Services
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
They make me feel better and make peace on mine mind on my legal situation on my day of court.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Other Services: Art therapy class with here, there and Everywhere. • Interpretation Services: No
Services Today
Other (please specify)
Other Services
Art therapy class with here, there and Everywhere.
Interpretation Services
No
Most Helpful
The art therapy class really helps me to lift up my psychological state and give me hope.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Other Services: HTE art class. • Interpretation Services: No
Services Today
Other (please specify)
Other Services
HTE art class.
Interpretation Services
No
Most Helpful
Making interesting things together.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager|Safety Planning
Services Today: Met with Case Manager|Safety Planning • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager|Safety Planning
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Other Services: HTE • Most Helpful: Love the arts we do in the class.
Services Today
Other (please specify)
Other Services
HTE
Most Helpful
Love the arts we do in the class.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Other Services: HTE (art class) • Interpretation Services: No
Services Today
Other (please specify)
Other Services
HTE (art class)
Interpretation Services
No
Most Helpful
Fascinating art courses help to distract from problems.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager|Civil Legal Services|Counseling Services|Economic Empowerment Servi…
Other Services: Art class • Interpretation Services: No • Most Helpful: Supportive environment and well being.
Services Today
Met with Case Manager|Civil Legal Services|Counseling Services|Economic Empowerment Services|Public Benefits Information/Services|Practical Support (ex: clothing or food donations)|Spiritual Support Services|Other (please specify)
Other Services
Art class
Interpretation Services
No
Most Helpful
Supportive environment and well being.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Counseling Services|Practical Support (ex: clothing or food donations)
Services Today: Counseling Services|Practical Support (ex: clothing or food donations) • Interpretation Services: No • Most Helpful: Art work shop.
Services Today
Counseling Services|Practical Support (ex: clothing or food donations)
Interpretation Services
No
Most Helpful
Art work shop.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager|Other (please specify)
Services Today: Met with Case Manager|Other (please specify) • Other Services: Help with an HRA case. • Interpretation Services: No
Services Today
Met with Case Manager|Other (please specify)
Other Services
Help with an HRA case.
Interpretation Services
No
Most Helpful
The food bank/case worker were very helpful.
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Child Services (children's counseling/playroom)
Services Today: Child Services (children's counseling/playroom) • Interpretation Services: No • Recommend Fjc: No
Services Today
Child Services (children's counseling/playroom)
Interpretation Services
No
Recommend Fjc
No
Fjc
Staten Island
Language Survey Completed
English
Child Services (children's counseling/playroom)
Services Today: Child Services (children's counseling/playroom) • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Child Services (children's counseling/playroom)
Interpretation Services
No
Most Helpful
Children services. Children's counseling with (name omitted) has. She is the best!! Thank you!!
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager|Shelter Information/Advocacy|Safety Planning|Counseling Services|Ps…
Interpretation Services: Yes • Interpretation Language: Spanish • Recommend Fjc: Yes
Services Today
Met with Case Manager|Shelter Information/Advocacy|Safety Planning|Counseling Services|Psychiatric Services (medication management/Health and Hospital)
Interpretation Services
Yes
Interpretation Language
Spanish
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: No • Recommend Fjc: No
Services Today
Civil Legal Services
Interpretation Services
No
Most Helpful
I did not find it helpful. Receptionists are rude, eat and discuss private matters, and not helping the clients.
Recommend Fjc
No
Fjc
Brooklyn
Language Survey Completed
English
Housing Information/Advocacy|Child Services (children's counseling/playroom)
Services Today: Housing Information/Advocacy|Child Services (children's counseling/playroom) • Interpretation Services: No • Most Helpful: Case manager and receptionist, he was polite and handsome.
Services Today
Housing Information/Advocacy|Child Services (children's counseling/playroom)
Interpretation Services
No
Most Helpful
Case manager and receptionist, he was polite and handsome.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Counseling Services|Psychiatric Services (medication management/Health and Hospital)
Interpretation Services: No • Recommend Fjc: Blank • Fjc: Brooklyn
Services Today
Counseling Services|Psychiatric Services (medication management/Health and Hospital)
Interpretation Services
No
Recommend Fjc
Blank
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager|Housing Information/Advocacy|Shelter Information/Advocacy
Services Today: Met with Case Manager|Housing Information/Advocacy|Shelter Information/Advocacy • Interpretation Services: No • Most Helpful: Case manager was able to answer all questions and concerns.
Services Today
Met with Case Manager|Housing Information/Advocacy|Shelter Information/Advocacy
Interpretation Services
No
Most Helpful
Case manager was able to answer all questions and concerns.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: Screener gave me water and food.
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Screener gave me water and food.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: No • Most Helpful: Care and honest to any situation you are always welcome by the staff.
Services Today
Civil Legal Services
Interpretation Services
No
Most Helpful
Care and honest to any situation you are always welcome by the staff.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: Kind and courteous and respectful.
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Kind and courteous and respectful.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Counseling Services
Services Today: Counseling Services • Recommend Fjc: Blank • Fjc: Brooklyn
Services Today
Counseling Services
Recommend Fjc
Blank
Fjc
Brooklyn
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
Simplified Chinese
Met with Case Manager|Safety Planning|Criminal Justice/NYPD Services
Services Today: Met with Case Manager|Safety Planning|Criminal Justice/NYPD Services • Interpretation Services: No • Most Helpful: Everything Positive.
Services Today
Met with Case Manager|Safety Planning|Criminal Justice/NYPD Services
Interpretation Services
No
Most Helpful
Everything Positive.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Very helpful in every aspect. Felt safe, felt taken care of, wonderful experience.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Counseling Services
Services Today: Counseling Services • Interpretation Services: No • Recommend Fjc: Blank
Services Today
Counseling Services
Interpretation Services
No
Most Helpful
Like most victims of domestic abuse, I was isolated, I was Isolated, To find someone (name omitted) who can understand my situation was essential. Also to be able to speak with (name omitted) in Polish helped me open up. I am less scared and one day I will be able to confront my abuser! Thank you MODGBV!
Recommend Fjc
Blank
Fjc
Manhattan
Language Survey Completed
Polish
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Other
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Other
Interpretation Language Other
Portuguese
Most Helpful
It was first time I felt oriented properly and safely.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Counseling Services
Services Today: Counseling Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Counseling Services
Interpretation Services
No
Most Helpful
I would not survive my experience without (name omitted) help. This Center understands domestic violence better than any other places. Thank you! Extremely helpful and supportive staff. I am grateful.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Counseling Services
Services Today: Counseling Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Counseling Services
Interpretation Services
No
Most Helpful
Continued support. As involved as the 1st meeting consistency. Friendliness from the reception all the way through.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Counseling Services
Services Today: Counseling Services • Interpretation Services: No • Most Helpful: Accommodations for my child.
Services Today
Counseling Services
Interpretation Services
No
Most Helpful
Accommodations for my child.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Child Services (children's counseling/playroom)
Services Today: Child Services (children's counseling/playroom) • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Child Services (children's counseling/playroom)
Interpretation Services
Yes
Interpretation Language
Spanish
Recommend Fjc
Blank
Fjc
Manhattan
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Interpretation Services: No • Most Helpful: The people who work there.
Services Today
Other (please specify)
Other Services
Came in for lecture on health care. Was posted but not there. The lovely ladies who work here went out of their way to help direct us to the right source.
Interpretation Services
No
Most Helpful
The people who work there.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Information and more information. Thank you.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: (name omitted), I believe her name is. She is most helpful.
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
(name omitted), I believe her name is. She is most helpful.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Counseling Services
Services Today: Counseling Services • Interpretation Services: No • Most Helpful: Consistency, care, love.
Services Today
Counseling Services
Interpretation Services
No
Most Helpful
Consistency, care, love.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: Amazing worker.
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Amazing worker.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: (name omitted) (HRA) she is a blessing.
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
(name omitted) (HRA) she is a blessing.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Housing Information/Advocacy
Services Today: Housing Information/Advocacy • Interpretation Services: No • Most Helpful: Everything was helpful.
Services Today
Housing Information/Advocacy
Interpretation Services
No
Most Helpful
Everything was helpful.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager|Shelter Information/Advocacy
Services Today: Met with Case Manager|Shelter Information/Advocacy • Interpretation Services: No • Most Helpful: Advocacy.
Services Today
Met with Case Manager|Shelter Information/Advocacy
Interpretation Services
No
Most Helpful
Advocacy.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Counseling Services|Child Services (children's counseling/playroom)
Services Today: Counseling Services|Child Services (children's counseling/playroom) • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Counseling Services|Child Services (children's counseling/playroom)
Interpretation Services
No
Most Helpful
Compassion and sensitivity the staff has towards clients and the situation that led them to the FJC.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager|Civil Legal Services
Services Today: Met with Case Manager|Civil Legal Services • Interpretation Services: Yes • Interpretation Language: Other
Services Today
Met with Case Manager|Civil Legal Services
Interpretation Services
Yes
Interpretation Language
Other
Interpretation Language Other
Hebrew
Most Helpful
Empathy, short wait.
(note: next to would you recommend the Family Justice Center to others? client wrote 120%.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager|Counseling Services
Services Today: Met with Case Manager|Counseling Services • Interpretation Services: No • Most Helpful: Counseling and help with forms and assistance.
Services Today
Met with Case Manager|Counseling Services
Interpretation Services
No
Most Helpful
Counseling and help with forms and assistance.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: Emotional support/understanding. Making me aware of other services.
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Emotional support/understanding. Making me aware of other services.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager|Did not receive services today|Other (please specify)
Services Today: Met with Case Manager|Did not receive services today|Other (please specify) • Other Services: Lawyer and intake services. • Interpretation Services: Yes
Services Today
Met with Case Manager|Did not receive services today|Other (please specify)
Other Services
Lawyer and intake services.
Interpretation Services
Yes
Interpretation Language
Russian
Most Helpful
The willingness to help everyone. And also they were all professional.
Thank you and god bless.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Other Services: Computer usage. • Interpretation Services: No
Services Today
Other (please specify)
Other Services
Computer usage.
Interpretation Services
No
Most Helpful
Excellent job.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Mandarin
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Mandarin
Most Helpful
Services and information.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager|Housing Information/Advocacy
Services Today: Met with Case Manager|Housing Information/Advocacy • Interpretation Services: Yes • Interpretation Language: Urdu
Services Today
Met with Case Manager|Housing Information/Advocacy
Interpretation Services
Yes
Interpretation Language
Urdu
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Counseling Services
Services Today: Counseling Services • Interpretation Services: No • Most Helpful: The counseling.
Services Today
Counseling Services
Interpretation Services
No
Most Helpful
The counseling.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Other (please specify)
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
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