Ask NYC Browse All Data Public Safety Transportation Health Buildings

Annual Report on Family Justice Center Client Satisfaction Surveys

This data is from an annual report to be provided in compliance of Local Law 40 of 2019, covering the time period July 1, 2019 through April 30, 2025. The dataset includes: services received, utilization of language interpretation services, language of interpretation, what the client found most helpful about visit to FJC and would the client recommend the Family Justice Center to others.

Social Services Mayor's Office to End Domestic and Gender-Based Violence (ENDGBV) Dataset g62n-cz6a 9 fields
DOWNLOAD CSV
Dataset fields
Showing 50 real records
Met with Case Manager|Civil Legal Services|Criminal Justice/NYPD Services|Practical Suppo…
Interpretation Services: Yes • Interpretation Language: Spanish • Recommend Fjc: Yes
Services Today
Met with Case Manager|Civil Legal Services|Criminal Justice/NYPD Services|Practical Support (ex: clothing or food donations)
Interpretation Services
Yes
Interpretation Language
Spanish
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
Spanish
Met with Case Manager|Civil Legal Services|Shelter Information/Advocacy|Safety Planning|P…
Recommend Fjc: Blank • Fjc: Brooklyn • Language Survey Completed: English
Services Today
Met with Case Manager|Civil Legal Services|Shelter Information/Advocacy|Safety Planning|Practical Support (ex: clothing or food donations)
Most Helpful
What I found most helpful was the services that are available to help those in need.
Recommend Fjc
Blank
Fjc
Brooklyn
Language Survey Completed
English
Economic Empowerment Services|Public Benefits Information/Services
Services Today: Economic Empowerment Services|Public Benefits Information/Services • Interpretation Services: No • Most Helpful: All of you are Angels
Services Today
Economic Empowerment Services|Public Benefits Information/Services
Interpretation Services
No
Most Helpful
All of you are Angels
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager|Public Benefits Information/Services
Services Today: Met with Case Manager|Public Benefits Information/Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager|Public Benefits Information/Services
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: It was not much help for me
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
It was not much help for me
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: (omitted name) listened to me and I appreciate her for it.
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
(omitted name) listened to me and I appreciate her for it.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager|Other (please specify)
Services Today: Met with Case Manager|Other (please specify) • Other Services: Family legal services • Interpretation Services: No
Services Today
Met with Case Manager|Other (please specify)
Other Services
Family legal services
Interpretation Services
No
Most Helpful
Case manager was very understanding & helpful.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy
Services Today: Met with Case Manager|Civil Legal Services|Housing Information/Advocacy • Interpretation Services: No • Most Helpful: Clothing advice Legal Services breast pump
Services Today
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy
Interpretation Services
No
Most Helpful
Clothing
advice
Legal Services
breast pump
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Shelter Informati…
Interpretation Services: No • Most Helpful: Creating a safety plan Housing resources • Recommend Fjc: Yes
Services Today
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Shelter Information/Advocacy|Economic Empowerment Services|Public Benefits Information/Services|Criminal Justice/NYPD Services
Interpretation Services
No
Most Helpful
Creating a safety plan
Housing resources
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: No • Most Helpful: My attorney takes care about me. I feel safe and grateful
Services Today
Civil Legal Services
Interpretation Services
No
Most Helpful
My attorney takes care about me. I feel safe and grateful
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager|Civil Legal Services
Services Today: Met with Case Manager|Civil Legal Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager|Civil Legal Services
Interpretation Services
No
Most Helpful
I didn't have an appointment but (omitted name) made sure to see my needs are taking care off
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Housing Information/Advocacy
Services Today: Housing Information/Advocacy • Interpretation Services: Yes • Most Helpful: New Destiny assist for VD
Services Today
Housing Information/Advocacy
Interpretation Services
Yes
Most Helpful
New Destiny assist for VD
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: No • Most Helpful: I got my naturalization certificate. Thank you
Services Today
Civil Legal Services
Interpretation Services
No
Most Helpful
I got my naturalization certificate. Thank you
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager|Civil Legal Services|Shelter Information/Advocacy|Safety Planning|P…
Most Helpful: They're very helpful and kind and understanding • Recommend Fjc: Yes • Fjc: Brooklyn
Services Today
Met with Case Manager|Civil Legal Services|Shelter Information/Advocacy|Safety Planning|Practical Support (ex: clothing or food donations)
Most Helpful
They're very helpful and kind and understanding
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager|Other (please specify)
Services Today: Met with Case Manager|Other (please specify) • Interpretation Services: No • Most Helpful: Helping me with paperwork
Services Today
Met with Case Manager|Other (please specify)
Interpretation Services
No
Most Helpful
Helping me with paperwork
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Shelter Informati…
Interpretation Services: No • Most Helpful: It was beneficial that the police officers were not in the waiting area. • Recommend Fjc: Yes
Services Today
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Shelter Information/Advocacy|Safety Planning|Counseling Services|Psychiatric Services (medication management/Health and Hospital)|Child Services (children's counseling/playroom)|Economic Empowerment Services|Public Benefits Information/Services|Criminal Justice/NYPD Services|Practical Support (ex: clothing or food donations)
Interpretation Services
No
Most Helpful
It was beneficial that the police officers were not in the waiting area.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Counseling Services|Other (please specify)
Services Today: Counseling Services|Other (please specify) • Other Services: Child receive counseling services • Interpretation Services: No
Services Today
Counseling Services|Other (please specify)
Other Services
Child receive counseling services
Interpretation Services
No
Most Helpful
None
Recommend Fjc
No
Fjc
Bronx
Language Survey Completed
English
Housing Information/Advocacy|Safety Planning
Services Today: Housing Information/Advocacy|Safety Planning • Interpretation Services: No • Most Helpful: All of the information was helpful and great
Services Today
Housing Information/Advocacy|Safety Planning
Interpretation Services
No
Most Helpful
All of the information was helpful and great
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager|Civil Legal Services
Services Today: Met with Case Manager|Civil Legal Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager|Civil Legal Services
Interpretation Services
No
Most Helpful
Everyone is very nice and they are very helpful They make you feel safe and hopeful.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager|Civil Legal Services|Safety Planning|Public Benefits Information/Se…
Interpretation Services: Yes • Recommend Fjc: Yes • Fjc: Bronx
Services Today
Met with Case Manager|Civil Legal Services|Safety Planning|Public Benefits Information/Services
Interpretation Services
Yes
Most Helpful
Great resources. I forgot to ask about food and clothing services please call me (name and phone number given)
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager|Counseling Services
Services Today: Met with Case Manager|Counseling Services • Interpretation Services: No • Most Helpful: (omit name) was amazing! Attentive and understanding
Services Today
Met with Case Manager|Counseling Services
Interpretation Services
No
Most Helpful
(omit name) was amazing! Attentive and understanding
Recommend Fjc
Yes
Fjc
Bronx
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: the knowledge of the caseworker
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
the knowledge of the caseworker
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: Checking to see if needed additional services that would be very useful.
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Checking to see if needed additional services that would be very useful.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager|Shelter Information/Advocacy|Safety Planning|Other (please specify)
Other Services: Am not alone • Interpretation Services: Blank • Most Helpful: The fact that there is someone to turn to for help
Services Today
Met with Case Manager|Shelter Information/Advocacy|Safety Planning|Other (please specify)
Other Services
Am not alone
Interpretation Services
Blank
Most Helpful
The fact that there is someone to turn to for help
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager|Civil Legal Services|Counseling Services
Services Today: Met with Case Manager|Civil Legal Services|Counseling Services • Interpretation Services: Blank • Most Helpful: How import is take decision in life to change the future of your life
Services Today
Met with Case Manager|Civil Legal Services|Counseling Services
Interpretation Services
Blank
Most Helpful
How import is take decision in life to change the future of your life
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager|Safety Planning|Counseling Services
Services Today: Met with Case Manager|Safety Planning|Counseling Services • Interpretation Services: No • Most Helpful: Good counseling and safe environment
Services Today
Met with Case Manager|Safety Planning|Counseling Services
Interpretation Services
No
Most Helpful
Good counseling and safe environment
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager|Housing Information/Advocacy|Shelter Information/Advocacy
Services Today: Met with Case Manager|Housing Information/Advocacy|Shelter Information/Advocacy • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager|Housing Information/Advocacy|Shelter Information/Advocacy
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
With everything with I need. thank you
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: No • Most Helpful: Very helpful.
Services Today
Civil Legal Services
Interpretation Services
No
Most Helpful
Very helpful.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Civil Legal Services|Other (please specify)
Services Today: Civil Legal Services|Other (please specify) • Other Services: Immigration referrals • Interpretation Services: No
Services Today
Civil Legal Services|Other (please specify)
Other Services
Immigration referrals
Interpretation Services
No
Most Helpful
The staff are very helpful. If they are not able to help you they will refer you to others who can assist you.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager|Shelter Information/Advocacy
Services Today: Met with Case Manager|Shelter Information/Advocacy • Interpretation Services: No • Most Helpful: Practical and efficient service. Experienced advocacy in a safe setting.
Services Today
Met with Case Manager|Shelter Information/Advocacy
Interpretation Services
No
Most Helpful
Practical and efficient service. Experienced advocacy in a safe setting.
Recommend Fjc
Blank
Fjc
Bronx
Language Survey Completed
English
Civil Legal Services|Practical Support (ex: clothing or food donations)|Other (please spe…
Interpretation Services: No • Recommend Fjc: Yes • Fjc: Bronx
Services Today
Civil Legal Services|Practical Support (ex: clothing or food donations)|Other (please specify)
Interpretation Services
No
Most Helpful
Services for parents in need of help is always available and case worker follow up.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Shelter Information/Advocacy|Other (please specify)
Services Today: Shelter Information/Advocacy|Other (please specify) • Other Services: Immigration • Interpretation Services: No
Services Today
Shelter Information/Advocacy|Other (please specify)
Other Services
Immigration
Interpretation Services
No
Most Helpful
Yes, I have more information about places to stay
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager|Civil Legal Services|Practical Support (ex: clothing or food donati…
Interpretation Services: No • Most Helpful: Appointment with my lawyer • Recommend Fjc: Yes
Services Today
Met with Case Manager|Civil Legal Services|Practical Support (ex: clothing or food donations)
Interpretation Services
No
Most Helpful
Appointment with my lawyer
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager|Civil Legal Services|Counseling Services
Services Today: Met with Case Manager|Civil Legal Services|Counseling Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager|Civil Legal Services|Counseling Services
Interpretation Services
No
Most Helpful
Let me say this every times I came here, it so wonderful to see how the workers treat me nice they are very good workers. Loving caring god bless the, (name omitted)
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Most Helpful: it work out - very good - for me (illegible) - thanks smile (illegible)
Services Today
Met with Case Manager
Interpretation Services
Yes
Most Helpful
it work out - very good - for me (illegible) - thanks smile (illegible)
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish|Other
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish|Other
Interpretation Language Other
English
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager|Housing Information/Advocacy|Shelter Information/Advocacy|Safety Pl…
Interpretation Services: No • Most Helpful: The worker • Recommend Fjc: Yes
Services Today
Met with Case Manager|Housing Information/Advocacy|Shelter Information/Advocacy|Safety Planning|Practical Support (ex: clothing or food donations)
Interpretation Services
No
Most Helpful
The worker
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: Excellent organized kindly safe
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Excellent organized kindly safe
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
That it has other services, it is very helpful that they can help you with other issues
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager|Other (please specify)
Services Today: Met with Case Manager|Other (please specify) • Interpretation Services: No • Most Helpful: Information on financial, immigration, and school scholarship.
Services Today
Met with Case Manager|Other (please specify)
Interpretation Services
No
Most Helpful
Information on financial, immigration, and school scholarship.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager|Housing Information/Advocacy
Services Today: Met with Case Manager|Housing Information/Advocacy • Interpretation Services: No • Most Helpful: Very resourceful and a patient ear
Services Today
Met with Case Manager|Housing Information/Advocacy
Interpretation Services
No
Most Helpful
Very resourceful and a patient ear
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager|Civil Legal Services|Shelter Information/Advocacy|Safety Planning|C…
Other Services: ACS called by client • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager|Civil Legal Services|Shelter Information/Advocacy|Safety Planning|Counseling Services|Spiritual Support Services|Other (please specify)
Other Services
ACS called by client
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
How helpful both (name omitted) and (name omitted) were. (name omitted) level of professionalism and compassion is amazing
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Civil Legal Services|Safety Planning|Counseling Services
Services Today: Civil Legal Services|Safety Planning|Counseling Services • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Civil Legal Services|Safety Planning|Counseling Services
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
She help feel that am protected here.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: (name omitted) is very kind to me and helpful to my family.
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
(name omitted) is very kind to me and helpful to my family.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager|Housing Information/Advocacy|Other (please specify)
Services Today: Met with Case Manager|Housing Information/Advocacy|Other (please specify) • Other Services: Case management • Interpretation Services: No
Services Today
Met with Case Manager|Housing Information/Advocacy|Other (please specify)
Other Services
Case management
Interpretation Services
No
Most Helpful
Very respectful, attentive. Felt welcome. I learned I'm doing better financially was given resources that can help me. Gift cards, target, bus fear is very helpful for my children, drink when thirsty.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy
Services Today: Met with Case Manager|Civil Legal Services|Housing Information/Advocacy • Interpretation Services: No • Most Helpful: Getting help with resources for my family.
Services Today
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy
Interpretation Services
No
Most Helpful
Getting help with resources for my family.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager|Housing Information/Advocacy
Services Today: Met with Case Manager|Housing Information/Advocacy • Interpretation Services: No • Most Helpful: She was great help. The Best
Services Today
Met with Case Manager|Housing Information/Advocacy
Interpretation Services
No
Most Helpful
She was great help. The Best
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Housing Information/Advocacy
Services Today: Housing Information/Advocacy • Interpretation Services: No • Most Helpful: Housing information
Services Today
Housing Information/Advocacy
Interpretation Services
No
Most Helpful
Housing information
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager|Housing Information/Advocacy|Safety Planning
Services Today: Met with Case Manager|Housing Information/Advocacy|Safety Planning • Interpretation Services: No • Most Helpful: My case manager was very helpful. I'm satisfied
Services Today
Met with Case Manager|Housing Information/Advocacy|Safety Planning
Interpretation Services
No
Most Helpful
My case manager was very helpful. I'm satisfied
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
NYC Data AI • Public-data exploration interface