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Annual Report on Family Justice Center Client Satisfaction Surveys

This data is from an annual report to be provided in compliance of Local Law 40 of 2019, covering the time period July 1, 2019 through April 30, 2025. The dataset includes: services received, utilization of language interpretation services, language of interpretation, what the client found most helpful about visit to FJC and would the client recommend the Family Justice Center to others.

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Met with Case Manager|Counseling Services|Economic Empowerment Services|Public Benefits I…
Other Services: Work search • Interpretation Services: No • Most Helpful: (name omitted) is very helpful. Thank you for having her. A++
Services Today
Met with Case Manager|Counseling Services|Economic Empowerment Services|Public Benefits Information/Services|Other (please specify)
Other Services
Work search
Interpretation Services
No
Most Helpful
(name omitted) is very helpful. Thank you for having her. A++
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
(name omitted) listened attentively to what I had to say. That was very important to me, especially with what I am going through.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager|Housing Information/Advocacy
Services Today: Met with Case Manager|Housing Information/Advocacy • Interpretation Services: No • Most Helpful: Everything. (name omitted) was excellent and helped a lot.
Services Today
Met with Case Manager|Housing Information/Advocacy
Interpretation Services
No
Most Helpful
Everything. (name omitted) was excellent and helped a lot.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Blank
Services Today: Blank • Interpretation Services: Blank • Recommend Fjc: Yes
Services Today
Blank
Interpretation Services
Blank
Most Helpful
The staff was extremely helpful, gave me answers to all my questions. Above all they listened. Thank you.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Spiritual Support Services|Other (please specify)
Services Today: Spiritual Support Services|Other (please specify) • Other Services: David Lynch Foundation • Interpretation Services: No
Services Today
Spiritual Support Services|Other (please specify)
Other Services
David Lynch Foundation
Interpretation Services
No
Most Helpful
Didn't know that it existed. Great resource.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager|Civil Legal Services|Shelter Information/Advocacy
Services Today: Met with Case Manager|Civil Legal Services|Shelter Information/Advocacy • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager|Civil Legal Services|Shelter Information/Advocacy
Interpretation Services
No
Most Helpful
Everyone is very polite, courteous and knowledgeable. Very helpful. I only wish I had known about this place sooner.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Counseling Services
Services Today: Counseling Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Counseling Services
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Spiritual Support Services
Services Today: Spiritual Support Services • Interpretation Services: No • Most Helpful: That there are programs from help people get jobs.
Services Today
Spiritual Support Services
Interpretation Services
No
Most Helpful
That there are programs from help people get jobs.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Economic Empowerment Services
Services Today: Economic Empowerment Services • Interpretation Services: Blank • Most Helpful: Economic empowerment.
Services Today
Economic Empowerment Services
Interpretation Services
Blank
Most Helpful
Economic empowerment.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager|Civil Legal Services
Services Today: Met with Case Manager|Civil Legal Services • Interpretation Services: No • Most Helpful: They are wonderful.
Services Today
Met with Case Manager|Civil Legal Services
Interpretation Services
No
Most Helpful
They are wonderful.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: No • Most Helpful: Very professional staff.
Services Today
Civil Legal Services
Interpretation Services
No
Most Helpful
Very professional staff.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Other Services: Blank • Interpretation Services: Yes
Services Today
Other (please specify)
Other Services
Blank
Interpretation Services
Yes
Interpretation Language
Bengali
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Counseling Services
Services Today: Counseling Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Counseling Services
Interpretation Services
No
Most Helpful
Wonderful therapist (Adult) and kids used to see a wonderful child therapist. Amazing center full of support! Thank you!
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Counseling Services
Services Today: Counseling Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Counseling Services
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager|Shelter Information/Advocacy|Safety Planning|Counseling Services
Interpretation Services: No • Most Helpful: People are very helpful and friendly behavior. I am very satisfied. • Recommend Fjc: Yes
Services Today
Met with Case Manager|Shelter Information/Advocacy|Safety Planning|Counseling Services
Interpretation Services
No
Most Helpful
People are very helpful and friendly behavior. I am very satisfied.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Civil Legal Services
Interpretation Services
No
Most Helpful
Excellent support. Plenty of resources available. Very convenient and excellent support system. Love Idea of every agency are housed in one building.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: No • Most Helpful: I received help for my divorce papers.
Services Today
Civil Legal Services
Interpretation Services
No
Most Helpful
I received help for my divorce papers.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Arabic
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Arabic
Most Helpful
Tried to find shelter and called for health insurance.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Counseling Services
Services Today: Counseling Services • Interpretation Services: No • Most Helpful: Therapy has helped me a lot. I am very thankful for this center.
Services Today
Counseling Services
Interpretation Services
No
Most Helpful
Therapy has helped me a lot. I am very thankful for this center.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Counseling Services
Services Today: Counseling Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Counseling Services
Interpretation Services
No
Most Helpful
Coming here weekly has helped me tremendously. I am finding my way back to myself. I was so depressed. I can smile again. I can live again. Fear no longer lives with me.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Spiritual Support…
Interpretation Services: Yes • Interpretation Language: Russian • Recommend Fjc: Yes
Services Today
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Spiritual Support Services|Did not receive services today
Interpretation Services
Yes
Interpretation Language
Russian
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
Russian
Met with Case Manager|Civil Legal Services
Services Today: Met with Case Manager|Civil Legal Services • Interpretation Services: No • Most Helpful: Very helpful information. Staff is great. Thanks to all.
Services Today
Met with Case Manager|Civil Legal Services
Interpretation Services
No
Most Helpful
Very helpful information. Staff is great. Thanks to all.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Counseling Services
Services Today: Counseling Services • Interpretation Services: No • Most Helpful: The counselor is always excellent with my son.
Services Today
Counseling Services
Interpretation Services
No
Most Helpful
The counselor is always excellent with my son.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Counseling Services
Services Today: Counseling Services • Recommend Fjc: Yes • Fjc: Queens
Services Today
Counseling Services
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Counseling Services
Services Today: Counseling Services • Interpretation Services: No • Most Helpful: The helpfulness of the staff.
Services Today
Counseling Services
Interpretation Services
No
Most Helpful
The helpfulness of the staff.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Criminal Justice/NYPD Services
Services Today: Criminal Justice/NYPD Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Criminal Justice/NYPD Services
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Shelter Informati…
Most Helpful: I am not alone. • Recommend Fjc: Yes • Fjc: Queens
Services Today
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Shelter Information/Advocacy|Safety Planning|Counseling Services|Psychiatric Services (medication management/Health and Hospital)|Child Services (children's counseling/playroom)|Economic Empowerment Services|Public Benefits Information/Services|Criminal Justice/NYPD Services|Practical Support (ex: clothing or food donations)|Spiritual Support Services
Most Helpful
I am not alone.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Other Services: Family Law Attorney • Interpretation Services: No
Services Today
Other (please specify)
Other Services
Family Law Attorney
Interpretation Services
No
Most Helpful
Friendly environment and very supportive staff made my appointment easy.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Housing Information/Advocacy|Shelter Information/Advocacy|Safety Planning
Services Today: Housing Information/Advocacy|Shelter Information/Advocacy|Safety Planning • Interpretation Services: No • Most Helpful: Yes
Services Today
Housing Information/Advocacy|Shelter Information/Advocacy|Safety Planning
Interpretation Services
No
Most Helpful
Yes
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Met with Case Manager|Civil Legal Services
Services Today: Met with Case Manager|Civil Legal Services • Most Helpful: A lot of useful information that I didn't know before. • Recommend Fjc: Yes
Services Today
Met with Case Manager|Civil Legal Services
Most Helpful
A lot of useful information that I didn't know before.
Recommend Fjc
Yes
Fjc
Queens
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
Spanish
Safety Planning|Counseling Services
Services Today: Safety Planning|Counseling Services • Interpretation Services: No • Most Helpful: Counseling
Services Today
Safety Planning|Counseling Services
Interpretation Services
No
Most Helpful
Counseling
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager|Civil Legal Services|Safety Planning|Counseling Services
Services Today: Met with Case Manager|Civil Legal Services|Safety Planning|Counseling Services • Interpretation Services: Yes • Interpretation Language: Other
Services Today
Met with Case Manager|Civil Legal Services|Safety Planning|Counseling Services
Interpretation Services
Yes
Interpretation Language
Other
Interpretation Language Other
English
Most Helpful
She whose helpful today 6-21-19
Recommend Fjc
Blank
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager|Housing Information/Advocacy|Counseling Services|Psychiatric Servic…
Interpretation Services: Yes • Recommend Fjc: Yes • Fjc: Brooklyn
Services Today
Met with Case Manager|Housing Information/Advocacy|Counseling Services|Psychiatric Services (medication management/Health and Hospital)
Interpretation Services
Yes
Most Helpful
The staff is kind; courteous and professional; I feel safe and non-judged. They are helping me very much.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy
Services Today: Met with Case Manager|Civil Legal Services|Housing Information/Advocacy • Interpretation Services: No • Recommend Fjc: Blank
Services Today
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy
Interpretation Services
No
Most Helpful
The case manager was extremely helpful and informative. And helped my current situation.
Recommend Fjc
Blank
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager|Civil Legal Services
Services Today: Met with Case Manager|Civil Legal Services • Interpretation Services: Yes • Interpretation Language: French
Services Today
Met with Case Manager|Civil Legal Services
Interpretation Services
Yes
Interpretation Language
French
Most Helpful
Listened
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: All the information about all the services that is available to me.
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
All the information about all the services that is available to me.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Counseling Services
Services Today: Counseling Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Counseling Services
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Bronx
Met with Case Manager|Counseling Services
Services Today: Met with Case Manager|Counseling Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager|Counseling Services
Interpretation Services
No
Most Helpful
I was pointed in the right direction with family court and help with information about destiny housing.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: No
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
No
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager|Civil Legal Services
Services Today: Met with Case Manager|Civil Legal Services • Interpretation Services: No • Most Helpful: I got all my tasks done today. Divorce information and job screening.
Services Today
Met with Case Manager|Civil Legal Services
Interpretation Services
No
Most Helpful
I got all my tasks done today. Divorce information and job screening.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Safety Planning
Services Today: Safety Planning • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Safety Planning
Interpretation Services
No
Most Helpful
Staff very supportive and understanding. Fast service. The willingness to listen and helping with safety plan.
Recommend Fjc
Yes
Fjc
Bronx
Met with Case Manager|Housing Information/Advocacy|Counseling Services
Services Today: Met with Case Manager|Housing Information/Advocacy|Counseling Services • Most Helpful: The case manager was very kind and courteous. • Recommend Fjc: Yes
Services Today
Met with Case Manager|Housing Information/Advocacy|Counseling Services
Most Helpful
The case manager was very kind and courteous.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
The personnel was very personable and she listened and I was comfortable with the advice.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager|Shelter Information/Advocacy|Safety Planning|Child Services (childr…
Interpretation Services: No • Most Helpful: How helpful everyone was. • Recommend Fjc: Yes
Services Today
Met with Case Manager|Shelter Information/Advocacy|Safety Planning|Child Services (children's counseling/playroom)
Interpretation Services
No
Most Helpful
How helpful everyone was.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Housing Information/Advocacy|Safety Planning
Services Today: Housing Information/Advocacy|Safety Planning • Interpretation Services: No • Most Helpful: Other services that was useful but did not know that it was available.
Services Today
Housing Information/Advocacy|Safety Planning
Interpretation Services
No
Most Helpful
Other services that was useful but did not know that it was available.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Counseling Servic…
Interpretation Services: No • Recommend Fjc: Yes • Fjc: Bronx
Services Today
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Counseling Services
Interpretation Services
No
Most Helpful
FJC helped me to get information that I need. Thank you for your help. (client put name which is omitted here)
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
The fact that I was heard and help with the referral needed to continue the process.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Other Services: Screening • Interpretation Services: No
Services Today
Other (please specify)
Other Services
Screening
Interpretation Services
No
Most Helpful
Everyone was very friendly and informative.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Counseling Servic…
Interpretation Services: No • Most Helpful: (name omitted) is always pleasant and very informative. • Recommend Fjc: Yes
Services Today
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Counseling Services
Interpretation Services
No
Most Helpful
(name omitted) is always pleasant and very informative.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
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