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FY03 – FY12 MMR Agency Performance Indicators

This data was collected biaannually from divisions at the Department reasonsible for tracking performance indicators connected to Agency activities. Each measure reflects a particular aspect of agency service operations that the City’s Commissionersand agency heads viewed as key public service areas and criticial objectives connected to policy priorities and operational strategies. These metrics were developed through a collaboration between the Mayor’s Office of Operations and the senior managers of each agency. Results are compared to pre-stated targets or to performance for previous reporting periods.

Use ‘CSV for Excel’ when downloading this dataset and then sort in alphabetical order by Agency.

City Government Mayor's Office of Operations (Ops) Dataset jhjm-vsp8 12 fields
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Dataset fields
Showing 50 real records
311
Agency: 311 • Indicator Name: 311 Online site visits (000) • 8: 740.5
Agency
311
Indicator Name
311 Online site visits (000)
8
740.5
9
1,328.80
10
2,117.10
311
Agency: 311 • Indicator Name: 311 calls (000) • 2: 8,140.90
Agency
311
Indicator Name
311 calls (000)
2
8,140.90
3
12,503.20
4
14,245.40
5
14,314.70
6
15,212.90
7
18,363.10
8
18,642.60
9
21,730.00
10
18,957.50
311
Agency: 311 • Indicator Name: Average wait time (tier 1 calls) (minutes:seconds) • 5: 0:05
Agency
311
Indicator Name
Average wait time (tier 1 calls) (minutes:seconds)
5
0:05
6
0:07
7
0:12
8
0:22
9
0:31
10
0:45
311
Agency: 311 • Indicator Name: Average wait time (tier 2 agency legacy system calls) (minutes:seconds) • 5: 0:09
Agency
311
Indicator Name
Average wait time (tier 2 agency legacy system calls) (minutes:seconds)
5
0:09
6
0:14
7
0:25
8
1:04
9
2:03
10
1:43
311
Agency: 311 • Indicator Name: Call takers time occupied (%) • 2: 56%
Agency
311
Indicator Name
Call takers time occupied (%)
2
56%
3
73%
4
67%
5
65%
6
63%
7
69%
8
78%
9
80%
10
80%
311
Agency: 311 • Indicator Name: Calls answered in 30 seconds or less (%) • 2: 90%
Agency
311
Indicator Name
Calls answered in 30 seconds or less (%)
2
90%
3
63%
4
88%
5
96%
6
97%
7
88%
8
82%
9
78%
10
71%
311
Agency: 311 • Indicator Name: Calls handled in languages other than English (%) • 2: 1.30%
Agency
311
Indicator Name
Calls handled in languages other than English (%)
2
1.30%
3
1.30%
4
1.90%
5
2.40%
6
1.90%
7
3.60%
8
3.40%
9
2.70%
10
2.20%
311
Agency: 311 • Indicator Name: Calls resolved at 311 without transfer to agency for resolution (%) • 4: 79%
Agency
311
Indicator Name
Calls resolved at 311 without transfer to agency for resolution (%)
4
79%
5
77%
6
80%
7
84%
8
86%
9
89%
10
90%
311
Agency: 311 • Indicator Name: Complaints about 311 per million calls • 5: 46
Agency
311
Indicator Name
Complaints about 311 per million calls
5
46
6
36.5
7
32.7
8
29.2
9
24.9
10
30
311
Agency: 311 • Indicator Name: Maximum answer delay (minutes:seconds) • 4: 17:43
Agency
311
Indicator Name
Maximum answer delay (minutes:seconds)
4
17:43
5
20:15
6
42:28:00
7
68:76
8
69:36:00
9
86:25:00
10
94:16:00
ACS
Agency: ACS • Indicator Name: Abscond rate in non-secure detention (average per 100 Total ADP in non-secure) • 2: 0.05
Agency
ACS
Indicator Name
Abscond rate in non-secure detention (average per 100 Total ADP in non-secure)
2
0.05
3
0.05
4
0.02
5
0.04
6
0.03
7
0.04
8
0.02
9
0.02
10
0.02
ACS
Agency: ACS • Indicator Name: Abuse and/or neglect reports for children in child care • 1: 273
Agency
ACS
Indicator Name
Abuse and/or neglect reports for children in child care
1
273
2
254
3
235
4
294
5
352
6
377
7
426
8
377
9
375
10
322
ACS
Agency: ACS • 1: 16.80% • 2: 16.90%
Agency
ACS
Indicator Name
Abuse and/or neglect reports for children in child care that are substantiated (%)
1
16.80%
2
16.90%
3
18.00%
4
24.70%
5
21.00%
6
26.80%
7
30.10%
8
28.30%
9
29.70%
10
24.80%
ACS
Agency: ACS • Indicator Name: Abuse and/or neglect reports for children in foster care • 1: 1,342
Agency
ACS
Indicator Name
Abuse and/or neglect reports for children in foster care
1
1,342
2
1,209
3
1,095
4
1,256
5
1,336
6
1,650
7
1,940
8
2,170
9
2,040
10
1,902
ACS
Agency: ACS • 1: 21.60% • 2: 19.00%
Agency
ACS
Indicator Name
Abuse and/or neglect reports for children in foster care that are substantiated (%)
1
21.60%
2
19.00%
3
14.60%
4
14.90%
5
19.50%
6
30.00%
7
31.80%
8
33.30%
9
34.70%
10
31.00%
ACS
Agency: ACS • Indicator Name: Abuse and/or neglect reports for children in foster care and child care • 1: 1,615
Agency
ACS
Indicator Name
Abuse and/or neglect reports for children in foster care and child care
1
1,615
2
1,463
3
1,330
4
1,551
5
1,688
6
2,027
7
2,366
8
2,548
9
2,416
10
2,223
ACS
Agency: ACS • 1: 21.30% • 2: 18.60%
Agency
ACS
Indicator Name
Abuse and/or neglect reports for children in foster care and child care that are substantiated (%) (Preliminary)
1
21.30%
2
18.60%
3
15.20%
4
16.60%
5
23.20%
6
29.40%
7
31.50%
8
32.50%
9
33.90%
10
30.10%
ACS
Agency: ACS • 1: 96.20% • 2: 96.90%
Agency
ACS
Indicator Name
Abuse and/or neglect reports responded to within 24 hours of receipt from the State Central Registry (%) *
1
96.20%
2
96.90%
3
96.40%
4
94.30%
5
96.00%
6
97.30%
7
97.60%
8
95.80%
9
93.50%
10
92.10%
ACS
Agency: ACS • Indicator Name: All children entering foster care • 1: 6,946
Agency
ACS
Indicator Name
All children entering foster care
1
6,946
2
6,227
3
4,887
4
6,402
5
7,072
6
7,401
7
7,406
8
7,108
9
6,356
10
5,698
ACS
Agency: ACS • Indicator Name: Average Daily Population in Detention (Total) • 1: 403
Agency
ACS
Indicator Name
Average Daily Population in Detention (Total)
1
403
2
403
3
425.4
4
448.7
5
440.5
6
426.4
7
429.6
8
388.2
9
337.4
10
326.5
ACS
Agency: ACS • Indicator Name: Average child protective specialist caseload • 1: 11.2
Agency
ACS
Indicator Name
Average child protective specialist caseload
1
11.2
2
12.1
3
11.5
4
16.6
5
14.9
6
11
7
9.3
8
9.1
9
9.4
10
8.7
ACS
Agency: ACS • Indicator Name: Average daily cost per juvenile in detention ($) • 2: $438
Agency
ACS
Indicator Name
Average daily cost per juvenile in detention ($)
2
$438
3
$439
4
$476
5
$520
6
$588
7
$622
8
$706
9
$705
10
$634
ACS
Agency: ACS • Indicator Name: Average time to complete adoption (years) • 1: 3.6
Agency
ACS
Indicator Name
Average time to complete adoption (years)
1
3.6
2
3.5
3
3.4
4
3.5
5
3.4
6
3.4
7
3.2
8
3.2
9
3
10
3.1
ACS
Agency: ACS • 2: 0.09 • 3: 0.1
Agency
ACS
Indicator Name
Child abuse and/or neglect allegation rate (internal) (average per 100 Total ADP)
2
0.09
3
0.1
4
0.1
5
0.09
6
0.08
7
0.13
8
0.11
9
0.09
10
0.09
ACS
Agency: ACS • 8: 22 • 9: 13
Agency
ACS
Indicator Name
Child abuse/neglect allegations cases (internal) reported by OCFS as Substantiated
8
22
9
13
10
5
ACS
Agency: ACS • Indicator Name: Children adopted • 1: 2,793
Agency
ACS
Indicator Name
Children adopted
1
2,793
2
2,735
3
2,364
4
1,831
5
1,562
6
1,472
7
1,344
8
1,156
9
1,186
10
1,295
ACS
Agency: ACS • Indicator Name: Children eligible for adoption (average) • 1: 4,194
Agency
ACS
Indicator Name
Children eligible for adoption (average)
1
4,194
2
3,610
3
3,083
4
2,805
5
2,561
6
2,098
7
1,839
8
1,780
9
1,697
10
1,675
ACS
Agency: ACS • Indicator Name: Children eligible for adoption who are adopted (%) • 1: 66.60%
Agency
ACS
Indicator Name
Children eligible for adoption who are adopted (%)
1
66.60%
2
75.80%
3
76.70%
4
65.30%
5
61.00%
6
70.20%
7
73.10%
8
64.90%
9
69.90%
10
77.30%
ACS
Agency: ACS • Indicator Name: Children entering foster care who are placed with relatives • 1: 18.90%
Agency
ACS
Indicator Name
Children entering foster care who are placed with relatives
1
18.90%
2
19.40%
3
21.40%
4
25.30%
5
28.10%
6
24.30%
7
24.50%
8
25.00%
9
27.00%
10
27.10%
ACS
Agency: ACS • Indicator Name: Children in congregate care • 1: 4,303
Agency
ACS
Indicator Name
Children in congregate care
1
4,303
2
4,023
3
3,557
4
2,838
5
2,600
6
2,358
7
2,159
8
1,970
9
1,521
10
1,274
ACS
Agency: ACS • 1: 62.40% • 2: 60.50%
Agency
ACS
Indicator Name
Children in foster care who had one or fewer transfers from one facility to another (%)
1
62.40%
2
60.50%
3
56.70%
4
55.00%
5
56.80%
6
58.60%
7
59.20%
8
58.20%
9
57.90%
10
57.80%
ACS
Agency: ACS • Indicator Name: Children in foster kinship homes • 1: 6,719
Agency
ACS
Indicator Name
Children in foster kinship homes
1
6,719
2
5,751
3
4,669
4
4,011
5
4,738
6
5,399
7
5,575
8
5,559
9
5,178
10
4,843
ACS
Agency: ACS • Indicator Name: Children in nonrelative foster boarding homes • 1: 14,614
Agency
ACS
Indicator Name
Children in nonrelative foster boarding homes
1
14,614
2
12,308
3
10,743
4
9,809
5
9,517
6
8,944
7
8,705
8
8,367
9
8,144
10
7,896
ACS
Agency: ACS • 1: 9.10% • 2: 9.80%
Agency
ACS
Indicator Name
Children in substantiated investigations with repeat substantiated investigations within a year (%) (Preliminary)
1
9.10%
2
9.80%
3
11.50%
4
12.60%
5
14.70%
6
14.20%
7
14.70%
8
16.90%
9
17.10%
10
16.20%
ACS
Agency: ACS • Indicator Name: Children placed in foster care in their borough • 1: 75.40%
Agency
ACS
Indicator Name
Children placed in foster care in their borough
1
75.40%
2
72.40%
3
76.80%
4
74.10%
5
65.70%
6
54.00%
7
57.80%
8
58.80%
9
60.40%
10
57.90%
ACS
Agency: ACS • Indicator Name: Children placed in foster care in their community • 1: 41.20%
Agency
ACS
Indicator Name
Children placed in foster care in their community
1
41.20%
2
43.10%
3
43.40%
4
38.00%
5
33.90%
6
29.10%
7
32.70%
8
31.20%
9
35.10%
10
33.50%
ACS
Agency: ACS • Indicator Name: Children returned to parent(s) within 12 months (%) • 1: 49.10%
Agency
ACS
Indicator Name
Children returned to parent(s) within 12 months (%)
1
49.10%
2
49.10%
3
44.90%
4
55.60%
5
60.00%
6
66.80%
7
65.40%
8
64.20%
9
61.50%
10
62.20%
ACS
Agency: ACS • Indicator Name: Children who re-enter foster care within a year of discharge to a family • 1: 9.30%
Agency
ACS
Indicator Name
Children who re-enter foster care within a year of discharge to a family
1
9.30%
2
8.60%
3
8.70%
4
7.80%
5
11.40%
6
11.10%
7
14.10%
8
11.00%
9
11.20%
10
10.40%
ACS
Agency: ACS • Indicator Name: Combined average length of stay (ALOS) in secure and non-secure detention (days) • 1: 28
Agency
ACS
Indicator Name
Combined average length of stay (ALOS) in secure and non-secure detention (days)
1
28
2
30
3
29
4
27
5
27
6
28
7
26
8
26
9
26
10
27
ACS
Agency: ACS • Indicator Name: Contracted Family Child Care capacity filled (%) • 3: 92.90%
Agency
ACS
Indicator Name
Contracted Family Child Care capacity filled (%)
3
92.90%
4
97.90%
5
97.90%
6
98.40%
7
102.70%
8
102.50%
9
94.00%
10
89.60%
ACS
Agency: ACS • Indicator Name: Contracted Group Child Care capacity filled (%) • 3: 92.30%
Agency
ACS
Indicator Name
Contracted Group Child Care capacity filled (%)
3
92.30%
4
87.90%
5
83.50%
6
85.60%
7
91.70%
8
85.60%
9
88.10%
10
86.70%
ACS
Agency: ACS • Indicator Name: Cost per Head Start slot ($) • 1: $8,762
Agency
ACS
Indicator Name
Cost per Head Start slot ($)
1
$8,762
2
$9,277
3
$8,808
4
$8,797
5
$10,272
6
$10,461
7
$10,820
8
$10,359
9
$11,271
10
$11,271
ACS
Agency: ACS • Indicator Name: Cost per child care slot - Family child care (contract) ($) • 1: $6,320
Agency
ACS
Indicator Name
Cost per child care slot - Family child care (contract) ($)
1
$6,320
2
$5,775
3
$5,950
4
$6,942
5
$7,194
6
$7,306
7
$7,457
8
$7,910
9
$8,044
10
$8,185
ACS
Agency: ACS • Indicator Name: Cost per child care slot - Family child care (voucher) ($) • 1: $5,750
Agency
ACS
Indicator Name
Cost per child care slot - Family child care (voucher) ($)
1
$5,750
2
$5,710
3
$5,620
4
$6,085
5
$6,959
6
$7,048
7
$7,151
8
$8,590
9
$8,124
10
$8,207
ACS
Agency: ACS • Indicator Name: Cost per child care slot - Group child care (contract) ($) • 1: $8,522
Agency
ACS
Indicator Name
Cost per child care slot - Group child care (contract) ($)
1
$8,522
2
$8,840
3
$8,337
4
$9,510
5
$13,214
6
$13,095
7
$12,710
8
$13,672
9
$13,995
10
$14,021
ACS
Agency: ACS • Indicator Name: Cost per child care slot - Group child care (voucher) ($) • 1: $6,677
Agency
ACS
Indicator Name
Cost per child care slot - Group child care (voucher) ($)
1
$6,677
2
$6,511
3
$6,615
4
$6,956
5
$9,675
6
$9,874
7
$10,080
8
$9,767
9
$9,926
10
$10,052
ACS
Agency: ACS • Indicator Name: Cost per foster care case $ - Congregate care by level of need - Level 1 • 1: $126.19
Agency
ACS
Indicator Name
Cost per foster care case $ - Congregate care by level of need - Level 1
1
$126.19
2
$131.34
3
$134.90
4
$144.57
5
$191.93
6
$201.88
7
$213.44
8
$221.42
9
$252.76
10
$272.44
ACS
Agency: ACS • Indicator Name: Cost per foster care case $ - Congregate care by level of need - Level 2 • 1: $160.19
Agency
ACS
Indicator Name
Cost per foster care case $ - Congregate care by level of need - Level 2
1
$160.19
2
$165.79
3
$172.93
4
$186.29
5
$205.62
6
$215.82
7
$225.35
8
$231.76
9
$240.69
10
$316.09
ACS
Agency: ACS • Indicator Name: Cost per foster care case $ - Congregate care by level of need - Level 3 • 1: $180.95
Agency
ACS
Indicator Name
Cost per foster care case $ - Congregate care by level of need - Level 3
1
$180.95
2
$175.02
3
$182.95
4
$200.02
5
$262.00
6
$271.07
7
$294.63
8
$306.51
9
$311.59
10
$336.53
ACS
Agency: ACS • 1: $46.95 • 2: $49.10
Agency
ACS
Indicator Name
Cost per foster care case $- Congregate care by level of need - Foster boarding home
1
$46.95
2
$49.10
3
$51.91
4
$54.58
5
$57.69
6
$63.46
7
$66.94
8
$68.35
9
$63.69
10
$66.57
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