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FY03 – FY12 MMR Agency Performance Indicators

This data was collected biaannually from divisions at the Department reasonsible for tracking performance indicators connected to Agency activities. Each measure reflects a particular aspect of agency service operations that the City’s Commissionersand agency heads viewed as key public service areas and criticial objectives connected to policy priorities and operational strategies. These metrics were developed through a collaboration between the Mayor’s Office of Operations and the senior managers of each agency. Results are compared to pre-stated targets or to performance for previous reporting periods.

Use ‘CSV for Excel’ when downloading this dataset and then sort in alphabetical order by Agency.

City Government Mayor's Office of Operations (Ops) Dataset jhjm-vsp8 12 fields
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Dataset fields
Showing 50 real records
DOE
Agency: DOE • Indicator Name: Students with 90% or better attendance (%) • 1: 69.30%
Agency
DOE
Indicator Name
Students with 90% or better attendance (%)
1
69.30%
2
68.70%
3
70.40%
4
66.00%
5
69.10%
6
70.20%
7
69.80%
8
74.30%
9
73.90%
10
77.30%
DOE
Agency: DOE • Indicator Name: Teachers • 1: 78,680
Agency
DOE
Indicator Name
Teachers
1
78,680
2
76,514
3
76,636
4
76,167
5
77,160
6
79,109
7
79,021
8
76,795
9
74,958
10
72,787
DOE
Agency: DOE • Indicator Name: Teachers absent more than 10 days (%) • 1: 21.20%
Agency
DOE
Indicator Name
Teachers absent more than 10 days (%)
1
21.20%
2
19.40%
3
19.10%
4
14.40%
5
18.00%
6
13.40%
7
12.90%
8
12.60%
9
12.80%
10
11.40%
DOE
Agency: DOE • Indicator Name: Teachers hired to fill vacancies (%) • 1: 100.00%
Agency
DOE
Indicator Name
Teachers hired to fill vacancies (%)
1
100.00%
2
100.00%
3
100.00%
4
100.00%
5
100.00%
6
100.00%
7
100.00%
8
100.00%
9
100.00%
10
100.00%
DOE
Agency: DOE • Indicator Name: Teachers with 5 or more years teaching experience (%) • 1: 60.10%
Agency
DOE
Indicator Name
Teachers with 5 or more years teaching experience (%)
1
60.10%
2
59.70%
3
64.40%
4
60.00%
5
62.20%
6
61.50%
7
64.40%
8
69.20%
9
72.20%
10
75.00%
DOE
Agency: DOE • Indicator Name: Total new seats created • 1: 22,267
Agency
DOE
Indicator Name
Total new seats created
1
22,267
2
12,921
3
9,045
4
5,436
5
5,556
6
12,932
7
14,329
8
18,525
9
5,593
10
10,766
DOE
Agency: DOE • Indicator Name: Ultimate cost of insurance losses as percent of construction value • 2: 4.78%
Agency
DOE
Indicator Name
Ultimate cost of insurance losses as percent of construction value
2
4.78%
3
3.75%
4
5.60%
5
5.29%
6
5.49%
7
5.73%
8
5.97%
9
7.51%
DOF
Agency: DOF • Indicator Name: Audits closed within 1 year (%) • 8: 33.30%
Agency
DOF
Indicator Name
Audits closed within 1 year (%)
8
33.30%
9
35.50%
10
33.70%
DOF
Agency: DOF • Indicator Name: Average amount collected from a closed audit ($000) • 8: $68
Agency
DOF
Indicator Name
Average amount collected from a closed audit ($000)
8
$68
9
$90
10
$130
DOF
Agency: DOF • Indicator Name: Average time to issue a business tax refund (days) • 6: 47
Agency
DOF
Indicator Name
Average time to issue a business tax refund (days)
6
47
7
44
8
39
9
39
10
32
DOF
Agency: DOF • Indicator Name: Average time to issue a property tax refund (days) • 1: 35
Agency
DOF
Indicator Name
Average time to issue a property tax refund (days)
1
35
2
28
3
45
4
57
5
30
6
15
7
14
8
19
9
22
10
26
DOF
Agency: DOF • Indicator Name: Average time to issue decision for parking ticket appeals (days) • 1: 82
Agency
DOF
Indicator Name
Average time to issue decision for parking ticket appeals (days)
1
82
2
84
3
54
4
10
5
11
6
12.3
7
11.2
8
11
9
11
10
11
DOF
Agency: DOF • Indicator Name: Average time to issue decision for parking ticket hearing-by-mail • 9: 27.3
Agency
DOF
Indicator Name
Average time to issue decision for parking ticket hearing-by-mail
9
27.3
10
23.2
DOF
Agency: DOF • Indicator Name: Average time to process initial SCRIE applications (days)
Agency
DOF
Indicator Name
Average time to process initial SCRIE applications (days)
DOF
Agency: DOF • Indicator Name: Average time to process renewal applications for SCRIE (days)
Agency
DOF
Indicator Name
Average time to process renewal applications for SCRIE (days)
DOF
Agency: DOF • Indicator Name: Average time to record and index property documents (days) - Citywide • 5: 1.6
Agency
DOF
Indicator Name
Average time to record and index property documents (days) - Citywide
5
1.6
6
1.3
7
0.9
8
0.8
9
0.8
10
1.9
DOF
Agency: DOF • Indicator Name: Average turnaround time for audits (days) • 8: 598
Agency
DOF
Indicator Name
Average turnaround time for audits (days)
8
598
9
612
10
684
DOF
Agency: DOF • Indicator Name: Average turnaround time for in-person parking ticket hearings (minutes) • 1: 40
Agency
DOF
Indicator Name
Average turnaround time for in-person parking ticket hearings (minutes)
1
40
3
55
4
60
5
24
6
26
7
28
8
25
9
23
10
18
DOF
Agency: DOF • 9: 7 • 10: 6.5
Agency
DOF
Indicator Name
Average turnaround time to issue decision for parking ticket hearing-by-web (days)
9
7
10
6.5
DOF
Agency: DOF • Indicator Name: Average wait time to see a cashier at payment centers (minutes) • 5: 5.9
Agency
DOF
Indicator Name
Average wait time to see a cashier at payment centers (minutes)
5
5.9
6
4.9
7
4.8
8
5.5
9
8.7
10
7.9
DOF
Agency: DOF • Indicator Name: Number of properties receiving 90-day lien sale notice • 7: 24,111
Agency
DOF
Indicator Name
Number of properties receiving 90-day lien sale notice
7
24,111
8
24,963
9
25,462
10
22,111
DOF
Agency: DOF • Indicator Name: Payment method - Percent of cash transactions • 8: 5.20%
Agency
DOF
Indicator Name
Payment method - Percent of cash transactions
8
5.20%
9
6.20%
10
4.40%
DOF
Agency: DOF • Indicator Name: Payment method - Percent of check/money order transactions • 8: 56.50%
Agency
DOF
Indicator Name
Payment method - Percent of check/money order transactions
8
56.50%
9
50.90%
10
36.80%
DOF
Agency: DOF • Indicator Name: Payment method - Percent of credit card transactions • 8: 21.60%
Agency
DOF
Indicator Name
Payment method - Percent of credit card transactions
8
21.60%
9
26.40%
10
37.90%
DOITT
Agency: DOITT • Indicator Name: Service requests for new/updated service • 8: 38,403
Agency
DOITT
Indicator Name
Service requests for new/updated service
8
38,403
9
52,978
10
60,852
DOF
Agency: DOF • Indicator Name: Payment method - Percent of electronic (ACH/EFT) transactions • 8: 16.70%
Agency
DOF
Indicator Name
Payment method - Percent of electronic (ACH/EFT) transactions
8
16.70%
9
16.50%
10
20.80%
DOF
Agency: DOF • Indicator Name: Percent increase in tax liability as a result of audits • 6: 14.30%
Agency
DOF
Indicator Name
Percent increase in tax liability as a result of audits
6
14.30%
7
7.40%
8
18.60%
9
26.90%
10
10.50%
DOF
Agency: DOF • Indicator Name: Percent of City debt resolved • 6: 23.50%
Agency
DOF
Indicator Name
Percent of City debt resolved
6
23.50%
7
42.60%
8
42.00%
9
39.60%
10
39.20%
DOF
Agency: DOF • Indicator Name: Percent of originally noticed properties sold in lien sale • 7: 20%
Agency
DOF
Indicator Name
Percent of originally noticed properties sold in lien sale
7
20%
8
19%
9
20%
10
19%
DOF
Agency: DOF • Indicator Name: Percent of parking ticket appeals granted a reversal • 6: 17.10%
Agency
DOF
Indicator Name
Percent of parking ticket appeals granted a reversal
6
17.10%
7
14.40%
8
15.10%
9
15.60%
10
12.20%
DOF
Agency: DOF • Indicator Name: Percent of parking tickets issued that are: Dismissed within 90 days • 6: 14.70%
Agency
DOF
Indicator Name
Percent of parking tickets issued that are: Dismissed within 90 days
6
14.70%
7
12.90%
8
13.80%
9
13.10%
10
12.60%
DOF
Agency: DOF • Indicator Name: Percent of parking tickets issued that are: Paid within 90 days • 6: 69.30%
Agency
DOF
Indicator Name
Percent of parking tickets issued that are: Paid within 90 days
6
69.30%
7
62.00%
8
61.10%
9
63.30%
10
64.90%
DOF
Agency: DOF • Indicator Name: Percent of property taxes billed that are paid • 5: 97.90%
Agency
DOF
Indicator Name
Percent of property taxes billed that are paid
5
97.90%
6
97.70%
7
98.10%
8
98.10%
9
97.00%
10
97.30%
DOF
Agency: DOF • Indicator Name: Percent of property taxes paid on time • 6: 94.50%
Agency
DOF
Indicator Name
Percent of property taxes paid on time
6
94.50%
7
93.30%
8
95.00%
9
95.00%
10
94.40%
DOF
Agency: DOF • Indicator Name: Property assessments reduced by the Tax Commission (%) (calendar year) • 1: 18%
Agency
DOF
Indicator Name
Property assessments reduced by the Tax Commission (%) (calendar year)
1
18%
2
12%
3
17%
4
14%
5
11%
6
12%
7
11%
8
12%
9
13%
10
16%
DOF
Agency: DOF • Indicator Name: Summonses received - Parking and red light camera (000) • 1: 8,091
Agency
DOF
Indicator Name
Summonses received - Parking and red light camera (000)
1
8,091
2
9,997
3
9,489
4
9,601
5
10,009
6
10,921
7
10,662
8
10,709
9
9,845
10
9,823
DOF
Agency: DOF • Indicator Name: Time to render tax conciliation decision: Cases decided within 6 months (%) • 1: 67%
Agency
DOF
Indicator Name
Time to render tax conciliation decision: Cases decided within 6 months (%)
1
67%
2
70%
3
71%
4
68%
5
56%
6
60%
7
78%
8
68%
9
76%
10
79%
DOHMH
Agency: DOHMH • Indicator Name: Adult New Yorkers without a regular doctor (%) (CY) • 1: 25.00%
Agency
DOHMH
Indicator Name
Adult New Yorkers without a regular doctor (%) (CY)
1
25.00%
2
23.90%
3
20.90%
4
20.50%
5
21.00%
6
19.40%
7
15.60%
8
18.10%
9
16.70%
10
16.90%
DOHMH
Agency: DOHMH • 6: 35.90% • 7: 32.60%
Agency
DOHMH
Indicator Name
Adults who consume an average of one or more sugar-sweetened beverage per day (%)
6
35.90%
7
32.60%
8
31.60%
9
30.30%
10
29.90%
DOHMH
Agency: DOHMH • Indicator Name: Adults who smoke (%) (CY) • 1: 21.50%
Agency
DOHMH
Indicator Name
Adults who smoke (%) (CY)
1
21.50%
2
19.20%
3
18.40%
4
18.90%
5
17.50%
6
16.90%
7
15.80%
8
15.80%
9
14.00%
10
14.80%
DOHMH
Agency: DOHMH • Indicator Name: Adults, aged 50+, who received a colonoscopy in the past ten years (%) (CY) • 2: 41.70%
Agency
DOHMH
Indicator Name
Adults, aged 50+, who received a colonoscopy in the past ten years (%) (CY)
2
41.70%
3
52.20%
4
55.20%
5
59.70%
6
61.70%
7
65.60%
8
66.00%
9
67.50%
10
68.60%
DOHMH
Agency: DOHMH • Indicator Name: Alcohol-related deaths (CY 02-06) • 1: 1,551
Agency
DOHMH
Indicator Name
Alcohol-related deaths (CY 02-06)
1
1,551
2
1,696
3
1,606
4
1,612
5
1,563
6
1,680
7
1,703
8
1,675
9
1,629
DOHMH
Agency: DOHMH • Indicator Name: Average response time for birth certificates by mail/online (days) • 7: 5.1
Agency
DOHMH
Indicator Name
Average response time for birth certificates by mail/online (days)
7
5.1
8
5.7
9
4.4
10
3
DOHMH
Agency: DOHMH • Indicator Name: Average response time for death certificates by mail/online (days) • 7: 12
Agency
DOHMH
Indicator Name
Average response time for death certificates by mail/online (days)
7
12
8
9.8
9
7.1
10
4.1
DOHMH
Agency: DOHMH • Indicator Name: Calls to LifeNet (000) • 1: 87.7
Agency
DOHMH
Indicator Name
Calls to LifeNet (000)
1
87.7
2
70.3
3
67.1
4
77.1
5
89.1
6
88.4
7
94.5
8
97.2
9
92.9
10
85.8
DOHMH
Agency: DOHMH • 1: 3,742 • 2: 3,318
Agency
DOHMH
Indicator Name
Childhood Blood Lead Levels - New cases among children aged 6 months to less than 6 years with blood lead levels greater than or equal to 10 micrograms per deciliter
1
3,742
2
3,318
3
2,993
4
2,574
5
2,146
6
1,822
7
1,455
8
1,398
9
1,319
10
1,042
DOHMH
Agency: DOHMH • 1: 576 • 2: 578
Agency
DOHMH
Indicator Name
Childhood Blood Lead Levels - New cases among children less than 18 years requiring environmental intervention for lead poisoning
1
576
2
578
3
902
4
896
5
712
6
584
7
500
8
532
9
470
10
369
DOHMH
Agency: DOHMH • 1: 86.00% • 2: 86.00%
Agency
DOHMH
Indicator Name
Childhood Blood Lead Levels - Primary address inspected within 5 business days (%)
1
86.00%
2
86.00%
3
90.00%
4
88.60%
5
89.90%
6
90.20%
7
90.40%
8
86.90%
9
85.00%
10
89.70%
DOHMH
Agency: DOHMH • 1: 29,621.00 • 2: 32.7
Agency
DOHMH
Indicator Name
Children eligible for Early Intervention and authorized for therapeutic and educational services (CY)
1
29,621.00
2
32.7
3
33.3
4
33.6
5
33.1
6
31.5
7
32.7
8
34.9
9
33.9
DOHMH
Agency: DOHMH • Indicator Name: Children in the public schools who have completed required immunizations (%) • 1: 96.00%
Agency
DOHMH
Indicator Name
Children in the public schools who have completed required immunizations (%)
1
96.00%
2
96.40%
3
97.40%
4
97.60%
5
98.40%
6
97.90%
7
98.80%
8
98.80%
9
98.80%
10
99.10%
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