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FY03 – FY12 MMR Agency Performance Indicators

This data was collected biaannually from divisions at the Department reasonsible for tracking performance indicators connected to Agency activities. Each measure reflects a particular aspect of agency service operations that the City’s Commissionersand agency heads viewed as key public service areas and criticial objectives connected to policy priorities and operational strategies. These metrics were developed through a collaboration between the Mayor’s Office of Operations and the senior managers of each agency. Results are compared to pre-stated targets or to performance for previous reporting periods.

Use ‘CSV for Excel’ when downloading this dataset and then sort in alphabetical order by Agency.

City Government Mayor's Office of Operations (Ops) Dataset jhjm-vsp8 12 fields
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Dataset fields
Showing 50 real records
BPL
Agency: BPL • Indicator Name: Program attendance • 2: 440,396
Agency
BPL
Indicator Name
Program attendance
2
440,396
3
625,416
4
649,319
5
850,756
6
894,648
7
868,616
8
924,700
9
855,713
10
830,450
BPL
Agency: BPL • Indicator Name: Program sessions • 1: 32,754
Agency
BPL
Indicator Name
Program sessions
1
32,754
2
28,581
3
33,702
4
36,047
5
37,634
6
43,862
7
46,091
8
49,398
9
43,748
10
43,249
BPL
Agency: BPL • Indicator Name: Reference queries (000) • 1: 6,615
Agency
BPL
Indicator Name
Reference queries (000)
1
6,615
2
4,568
3
5,183
4
3,572
5
3,148
6
3,450
7
3,436
8
3,380
9
3,401
10
3,190
BPL
Agency: BPL • Indicator Name: Total library attendance (000) • 1: 8,689
Agency
BPL
Indicator Name
Total library attendance (000)
1
8,689
2
9,917
3
9,910
4
10,210
5
12,411
6
12,915
7
13,225
8
12,036
9
12,341
10
12,024
CCHR
Agency: CCHR • Indicator Name: Average age of complaint caseload (days) • 5: 486
Agency
CCHR
Indicator Name
Average age of complaint caseload (days)
5
486
6
317
7
318
8
315
9
306
10
335
CCHR
Agency: CCHR • Indicator Name: Average value of cash settlement for complainant ($) • 1: $13,332
Agency
CCHR
Indicator Name
Average value of cash settlement for complainant ($)
1
$13,332
2
$12,505
3
$16,650
4
$19,000
5
$12,981
6
$12,621
7
$11,004
8
$17,918
9
$11,846
10
$15,173
CCHR
Agency: CCHR • Indicator Name: Caseload • 1: 738
Agency
CCHR
Indicator Name
Caseload
1
738
2
576
3
557
4
480
5
527
6
566
7
402
8
438
9
524
10
474
CCHR
Agency: CCHR • Indicator Name: Cases closed • 1: 3,076
Agency
CCHR
Indicator Name
Cases closed
1
3,076
2
729
3
492
4
456
5
298
6
477
7
649
8
441
9
462
10
440
CCHR
Agency: CCHR • Indicator Name: Cases closed (%) - Administrative cause • 1: 44%
Agency
CCHR
Indicator Name
Cases closed (%) - Administrative cause
1
44%
2
38%
3
28%
4
29%
5
33%
6
26%
7
23%
8
25%
9
25%
10
24%
CCHR
Agency: CCHR • Indicator Name: Cases closed (%) - No probable cause determination • 1: 49%
Agency
CCHR
Indicator Name
Cases closed (%) - No probable cause determination
1
49%
2
40%
3
47%
4
47%
5
41%
6
53%
7
39%
8
35%
9
44%
10
45%
CCHR
Agency: CCHR • Indicator Name: Cases closed (%) - Probable cause determination • 1: 1%
Agency
CCHR
Indicator Name
Cases closed (%) - Probable cause determination
1
1%
2
4%
3
7%
4
5%
5
3%
6
6%
7
13%
8
8%
9
13%
10
5%
CCHR
Agency: CCHR • Indicator Name: Cases closed (%) - Settlement • 1: 6%
Agency
CCHR
Indicator Name
Cases closed (%) - Settlement
1
6%
2
18%
3
18%
4
19%
5
23%
6
15%
7
25%
8
32%
9
18%
10
26%
CCHR
Agency: CCHR • Indicator Name: Cases filed • 1: 291
Agency
CCHR
Indicator Name
Cases filed
1
291
2
496
3
401
4
312
5
283
6
466
7
435
8
410
9
444
10
335
CCHR
Agency: CCHR • Indicator Name: Cases filed (%) - Bias-related harassment • 1: 1%
Agency
CCHR
Indicator Name
Cases filed (%) - Bias-related harassment
1
1%
2
1%
3
2%
4
1%
5
1%
6
1%
7
0%
8
0%
9
1%
10
1%
CCHR
Agency: CCHR • Indicator Name: Cases filed (%) - Employment discrimination • 1: 69%
Agency
CCHR
Indicator Name
Cases filed (%) - Employment discrimination
1
69%
2
72%
3
74%
4
77%
5
72%
6
66%
7
54%
8
56%
9
66%
10
66%
CCHR
Agency: CCHR • Indicator Name: Cases filed (%) - Housing discrimination • 1: 18%
Agency
CCHR
Indicator Name
Cases filed (%) - Housing discrimination
1
18%
2
20%
3
16%
4
15%
5
19%
6
21%
7
38%
8
33%
9
21%
10
19%
CCHR
Agency: CCHR • Indicator Name: Cases filed (%) - Public accommodation discrimination • 1: 12%
Agency
CCHR
Indicator Name
Cases filed (%) - Public accommodation discrimination
1
12%
2
7%
3
8%
4
7%
5
8%
6
12%
7
8%
8
11%
9
12%
10
14%
CCHR
Agency: CCHR • Indicator Name: Cases pending by age - 1-3 years old • 1: 233
Agency
CCHR
Indicator Name
Cases pending by age - 1-3 years old
1
233
2
77
3
118
4
134
5
174
6
126
7
74
8
77
9
81
10
114
CCHR
Agency: CCHR • Indicator Name: Cases pending by age - 3-5 years old • 1: 156
Agency
CCHR
Indicator Name
Cases pending by age - 3-5 years old
1
156
2
49
3
23
4
15
5
16
6
7
7
4
8
8
9
5
10
2
CCHR
Agency: CCHR • Indicator Name: Cases pending by age - Less than one year • 1: 133
Agency
CCHR
Indicator Name
Cases pending by age - Less than one year
1
133
2
395
3
396
4
329
5
336
6
433
7
324
8
353
9
438
10
358
CCHR
Agency: CCHR • Indicator Name: Cases pending by age - Older than 5 years • 1: 100
Agency
CCHR
Indicator Name
Cases pending by age - Older than 5 years
1
100
2
55
3
20
4
2
5
1
6
0
7
0
8
0
9
0
10
0
CCHR
Agency: CCHR • Indicator Name: Cases referred to the Office of Administrative Trials and Hearings • 1: 21
Agency
CCHR
Indicator Name
Cases referred to the Office of Administrative Trials and Hearings
1
21
2
35
3
32
4
29
5
14
6
29
7
72
8
37
9
59
10
23
CCHR
Agency: CCHR • Indicator Name: Community-based technical assistance • 1: 4,485
Agency
CCHR
Indicator Name
Community-based technical assistance
1
4,485
2
7,550
3
10,562
4
11,628
5
12,344
6
11,920
7
13,563
8
17,574
9
17,055
10
17,297
CCHR
Agency: CCHR • Indicator Name: Conferences, workshops and training sessions • 1: 435
Agency
CCHR
Indicator Name
Conferences, workshops and training sessions
1
435
2
716
3
659
4
728
5
667
6
735
7
1,002
8
1,108
9
1,206
10
1,217
CCHR
Agency: CCHR • Indicator Name: Modifications for accessibility • 1: 121
Agency
CCHR
Indicator Name
Modifications for accessibility
1
121
2
144
3
156
4
185
5
169
6
217
7
192
8
173
9
187
10
193
CCHR
Agency: CCHR • Indicator Name: Pre-complaint resolutions • 1: 159
Agency
CCHR
Indicator Name
Pre-complaint resolutions
1
159
2
188
3
142
4
198
5
191
6
236
7
216
8
210
9
182
10
190
CCHR
Agency: CCHR • Indicator Name: School-based training sessions conducted • 1: 294
Agency
CCHR
Indicator Name
School-based training sessions conducted
1
294
2
382
3
475
4
402
5
588
6
436
7
327
8
370
9
327
10
401
CCRB
Agency: CCRB • Indicator Name: Age of cases when substantiated by date of incident (0-5 months) • 1: 21%
Agency
CCRB
Indicator Name
Age of cases when substantiated by date of incident (0-5 months)
1
21%
2
20%
3
13%
4
20%
5
20%
6
8%
7
1%
8
3%
9
5%
10
2%
CCRB
Agency: CCRB • Indicator Name: Age of cases when substantiated by date of incident (1 year or older) • 1: 23%
Agency
CCRB
Indicator Name
Age of cases when substantiated by date of incident (1 year or older)
1
23%
2
31%
3
41%
4
29%
5
33%
6
48%
7
64%
8
57%
9
45%
10
63%
CCRB
Agency: CCRB • Indicator Name: Age of cases when substantiated by date of incident (12-14 months) • 1: 15%
Agency
CCRB
Indicator Name
Age of cases when substantiated by date of incident (12-14 months)
1
15%
2
20%
3
28%
4
18%
5
19%
6
28%
7
26%
8
33%
9
30%
10
32%
CCRB
Agency: CCRB • Indicator Name: Age of cases when substantiated by date of incident (15 months or older) • 1: 8%
Agency
CCRB
Indicator Name
Age of cases when substantiated by date of incident (15 months or older)
1
8%
2
11%
3
13%
4
11%
5
14%
6
20%
7
37%
8
24%
9
14%
10
31%
CCRB
Agency: CCRB • Indicator Name: Age of cases when substantiated by date of incident (6-11 months) • 1: 56%
Agency
CCRB
Indicator Name
Age of cases when substantiated by date of incident (6-11 months)
1
56%
2
49%
3
46%
4
52%
5
47%
6
44%
7
36%
8
40%
9
50%
10
35%
CCRB
Agency: CCRB • Indicator Name: Age of docket by date of report (0-4 months) • 1: 71%
Agency
CCRB
Indicator Name
Age of docket by date of report (0-4 months)
1
71%
2
67%
3
66%
4
70%
5
67%
6
64%
7
64%
8
68%
9
70%
10
63%
CCRB
Agency: CCRB • Indicator Name: Age of docket by date of report (1 year or older) • 5: 7%
Agency
CCRB
Indicator Name
Age of docket by date of report (1 year or older)
5
7%
6
7%
7
10%
8
5%
9
4%
10
8%
CCRB
Agency: CCRB • Indicator Name: Age of docket by date of report (13 months and older) • 1: 2%
Agency
CCRB
Indicator Name
Age of docket by date of report (13 months and older)
1
2%
2
5%
3
5%
4
3%
5
5%
6
5%
7
7%
8
4%
9
3%
10
5%
CCRB
Agency: CCRB • Indicator Name: Age of docket by date of report (18 months and older)
Agency
CCRB
Indicator Name
Age of docket by date of report (18 months and older)
CCRB
Agency: CCRB • Indicator Name: Age of docket by date of report (5-12 months) • 1: 27%
Agency
CCRB
Indicator Name
Age of docket by date of report (5-12 months)
1
27%
2
28%
3
29%
4
27%
5
28%
6
31%
7
29%
8
28%
9
27%
10
33%
CCRB
Agency: CCRB • 1: 0% • 2: 0%
Agency
CCRB
Indicator Name
Age of mediation docket by date of referral to mediation unit (12 months and older)
1
0%
2
0%
3
0%
4
0%
5
0%
6
0%
7
0%
8
0%
9
0%
10
0%
CCRB
Agency: CCRB • Indicator Name: Age of mediation docket by date of referral to mediation unit (0-11-months) • 1: 100%
Agency
CCRB
Indicator Name
Age of mediation docket by date of referral to mediation unit (0-11-months)
1
100%
2
100%
3
100%
4
100%
5
100%
6
100%
7
100%
8
100%
9
100%
10
100%
CCRB
Agency: CCRB • Indicator Name: Average age of open docket (days)
Agency
CCRB
Indicator Name
Average age of open docket (days)
CCRB
Agency: CCRB • Indicator Name: Average successful mediation case completion time (days) • 1: 219
Agency
CCRB
Indicator Name
Average successful mediation case completion time (days)
1
219
2
184
3
175
4
160
5
153
6
164
7
158
8
174
9
179
10
181
CCRB
Agency: CCRB • Indicator Name: Average time to complete a full investigation (days) • 1: 242
Agency
CCRB
Indicator Name
Average time to complete a full investigation (days)
1
242
2
270
3
292
4
288
5
291
6
306
7
343
8
327
9
282
10
293
CCRB
Agency: CCRB • Indicator Name: Average time to complete a substantiated investigation (days) • 10: 384
Agency
CCRB
Indicator Name
Average time to complete a substantiated investigation (days)
10
384
CCRB
Agency: CCRB • Indicator Name: Case closures per investigator • 1: 38
Agency
CCRB
Indicator Name
Case closures per investigator
1
38
2
43
3
44
4
49
5
51
6
58
7
64
8
78
9
69
10
68
CCRB
Agency: CCRB • Indicator Name: Cases closed • 7: 7,148
Agency
CCRB
Indicator Name
Cases closed
7
7,148
8
8,269
9
6,149
10
5,637
CCRB
Agency: CCRB • Indicator Name: Cases closed through the mediation unit • 1: 153
Agency
CCRB
Indicator Name
Cases closed through the mediation unit
1
153
2
228
3
156
4
246
5
243
6
171
7
182
8
250
9
417
10
315
CCRB
Agency: CCRB • Indicator Name: Cases mediated • 1: 72
Agency
CCRB
Indicator Name
Cases mediated
1
72
2
117
3
96
4
106
5
119
6
94
7
128
8
144
9
147
10
112
CCRB
Agency: CCRB • Indicator Name: Cases referred to mediation • 1: 337
Agency
CCRB
Indicator Name
Cases referred to mediation
1
337
2
423
3
327
4
418
5
379
6
368
7
343
8
557
9
626
10
576
CCRB
Agency: CCRB • Indicator Name: Civilians who accepted mediation (%) • 1: 46%
Agency
CCRB
Indicator Name
Civilians who accepted mediation (%)
1
46%
2
48%
3
42%
4
45%
5
46%
CCRB
Agency: CCRB • Indicator Name: Closed allegations with findings on the merits (%) • 1: 65%
Agency
CCRB
Indicator Name
Closed allegations with findings on the merits (%)
1
65%
2
62%
3
64%
4
64%
5
63%
6
56%
7
48%
8
55%
9
49%
10
46%
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