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FY03 – FY12 MMR Agency Performance Indicators

This data was collected biaannually from divisions at the Department reasonsible for tracking performance indicators connected to Agency activities. Each measure reflects a particular aspect of agency service operations that the City’s Commissionersand agency heads viewed as key public service areas and criticial objectives connected to policy priorities and operational strategies. These metrics were developed through a collaboration between the Mayor’s Office of Operations and the senior managers of each agency. Results are compared to pre-stated targets or to performance for previous reporting periods.

Use ‘CSV for Excel’ when downloading this dataset and then sort in alphabetical order by Agency.

City Government Mayor's Office of Operations (Ops) Dataset jhjm-vsp8 12 fields
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Dataset fields
Showing 50 real records
CCRB
Agency: CCRB • Indicator Name: Full investigations as a percentage of total cases closed (%) • 1: 45%
Agency
CCRB
Indicator Name
Full investigations as a percentage of total cases closed (%)
1
45%
2
41%
3
41%
4
38%
5
36%
6
34%
7
31%
8
36%
9
30%
10
31%
CCRB
Agency: CCRB • Indicator Name: Mediation resolution rate • 1: 91%
Agency
CCRB
Indicator Name
Mediation resolution rate
1
91%
2
96%
3
95%
4
96%
5
97%
6
94%
7
98%
CCRB
Agency: CCRB • Indicator Name: Officers disciplined (excluding pending and filed cases) (%) • 1: 69%
Agency
CCRB
Indicator Name
Officers disciplined (excluding pending and filed cases) (%)
1
69%
2
74%
3
71%
4
77%
5
75%
6
55%
7
56%
8
74%
9
74%
10
83%
CCRB
Agency: CCRB • Indicator Name: Officers who accepted mediation (%) • 1: 65%
Agency
CCRB
Indicator Name
Officers who accepted mediation (%)
1
65%
2
68%
3
67%
4
68%
5
66%
6
68%
7
74%
CCRB
Agency: CCRB • Indicator Name: Substantiated cases in which the statute of limitations expired (%)
Agency
CCRB
Indicator Name
Substantiated cases in which the statute of limitations expired (%)
CCRB
Agency: CCRB • Indicator Name: Total civilian complaints against uniformed members of the NYPD • 1: 5,091
Agency
CCRB
Indicator Name
Total civilian complaints against uniformed members of the NYPD
1
5,091
2
5,949
3
6,360
4
7,349
5
7,662
6
7,488
7
7,661
8
6,954
9
6,259
10
5,724
CUNY
Agency: CUNY • Indicator Name: Baccalaureate degree seeking students admitted who enroll (%) • 2: 50.50%
Agency
CUNY
Indicator Name
Baccalaureate degree seeking students admitted who enroll (%)
2
50.50%
3
52.70%
4
53.40%
5
51.80%
6
52.50%
7
51.70%
8
49.60%
9
46.10%
10
47.50%
CUNY
Agency: CUNY • Indicator Name: Enrollment of first-time freshmen in CUNY community colleges • 1: 11,514
Agency
CUNY
Indicator Name
Enrollment of first-time freshmen in CUNY community colleges
1
11,514
2
11,496
3
11,978
4
11,890
5
12,745
6
13,935
7
15,269
8
17,220
9
17,512
10
19,362
CUNY
Agency: CUNY • 1: 51,430 • 2: 50,644
Agency
CUNY
Indicator Name
High school students participating in college preparation programs through the College Now program
1
51,430
2
50,644
3
54,602
4
52,828
5
51,973
6
48,234
7
40,870
8
28,017
9
27,122
10
28,678
CUNY
Agency: CUNY • Indicator Name: Honors college student enrollment • 2: 785
Agency
CUNY
Indicator Name
Honors college student enrollment
2
785
3
1,016
4
1,070
5
1,099
6
1,198
7
1,220
8
1,352
9
1,417
10
1,561
CUNY
Agency: CUNY • Indicator Name: Instructional hours delivered by full-time faculty (Fall) - Senior Colleges (%) • 2: 49.00%
Agency
CUNY
Indicator Name
Instructional hours delivered by full-time faculty (Fall) - Senior Colleges (%)
2
49.00%
3
46.40%
4
45.10%
5
42.90%
6
43.20%
7
41.80%
8
43.30%
9
41.90%
10
40.40%
CUNY
Agency: CUNY • 1: 4,956 • 2: 5,130
Agency
CUNY
Indicator Name
Number of students transferring to a CUNY baccalaureate program within two years of leaving a CUNY associate program
1
4,956
2
5,130
3
5,564
4
5,554
5
5,683
6
5,605
7
5,989
8
6,754
9
7,311
10
8,144
CUNY
Agency: CUNY • 1: 83.30% • 2: 83.00%
Agency
CUNY
Indicator Name
One-year (fall-to-fall) retention rate of full-time first-time freshmen enrolled in a baccalaureate program at a CUNY college
1
83.30%
2
83.00%
3
83.40%
4
83.60%
5
83.70%
6
84.60%
7
84.70%
8
85.00%
9
85.90%
10
86.30%
CUNY
Agency: CUNY • 1: 65.40% • 2: 65.10%
Agency
CUNY
Indicator Name
One-year (fall-to-fall) retention rate of full-time first-time freshmen enrolled in an associate program at a CUNY community college
1
65.40%
2
65.10%
3
66.10%
4
65.40%
5
65.50%
6
64.80%
7
66.10%
8
66.70%
9
68.00%
10
67.10%
CUNY
Agency: CUNY • 1: 41.90% • 2: 44.50%
Agency
CUNY
Indicator Name
Percentage of instructional hours at the community colleges delivered by full-time faculty
1
41.90%
2
44.50%
3
49.10%
4
47.00%
5
46.20%
6
46.10%
7
43.30%
8
45.60%
9
44.30%
10
41.40%
CUNY
Agency: CUNY • 1: 78.70% • 2: 81.40%
Agency
CUNY
Indicator Name
Percentage of test-takers passing the National Council Licensure Examination for Registered Nurses (NCLEX)
1
78.70%
2
81.40%
3
85.30%
4
84.50%
5
86.00%
6
86.30%
7
86.50%
8
85.40%
9
85.50%
10
81.60%
CUNY
Agency: CUNY • 1: 42.60% • 2: 43.00%
Agency
CUNY
Indicator Name
Six-year graduation rate of full-time first-time freshmen seeking a baccalaureate degree at a CUNY college
1
42.60%
2
43.00%
3
47.10%
4
48.60%
5
49.20%
6
49.30%
7
49.60%
8
50.60%
9
51.10%
CUNY
Agency: CUNY • 1: 25.90% • 2: 28.80%
Agency
CUNY
Indicator Name
Six-year graduation rate of full-time first-time freshmen seeking an associate degree at a CUNY community college
1
25.90%
2
28.80%
3
27.00%
4
27.90%
5
28.20%
6
28.60%
7
28.50%
8
27.60%
9
28.40%
CUNY
Agency: CUNY • Indicator Name: Students passing the New York State Teacher Certification Examination (%) • 2: 93.00%
Agency
CUNY
Indicator Name
Students passing the New York State Teacher Certification Examination (%)
2
93.00%
3
96.00%
4
98.00%
5
98.00%
6
97.00%
7
97.00%
8
98.00%
9
97.00%
10
97.00%
CUNY
Agency: CUNY • 2: 1,040.00 • 3: 1,041.00
Agency
CUNY
Indicator Name
The mean SAT score of enrolled freshmen in baccalaureate programs at senior colleges (excluding comprehensive colleges)
2
1,040.00
3
1,041.00
4
1,041.00
5
1,041.00
6
1,036.00
7
1,050.00
8
1,084.00
9
1,100.00
10
1,083.00
DCA
Agency: DCA • Indicator Name: Basic license application - Average processing time (days) • 6: 5
Agency
DCA
Indicator Name
Basic license application - Average processing time (days)
6
5
7
3
8
4
9
3
10
5
DCA
Agency: DCA • Indicator Name: Complaint processing time 0-20 days (%) • 3: 19%
Agency
DCA
Indicator Name
Complaint processing time 0-20 days (%)
3
19%
4
11%
5
11%
6
26%
7
44%
8
48%
9
64%
10
60%
DCA
Agency: DCA • Indicator Name: Complaint processing time 21-50 days (%) • 3: 35%
Agency
DCA
Indicator Name
Complaint processing time 21-50 days (%)
3
35%
4
16%
5
20%
6
42%
7
51%
8
46%
9
32%
10
40%
DCA
Agency: DCA • Indicator Name: Complaint processing time 51-90 days (%) • 3: 26%
Agency
DCA
Indicator Name
Complaint processing time 51-90 days (%)
3
26%
4
30%
5
18%
6
21%
7
5%
8
4%
9
3%
10
0%
DCA
Agency: DCA • Indicator Name: Complaints resolved to the satisfaction of the businesses and consumers (%) • 1: 54%
Agency
DCA
Indicator Name
Complaints resolved to the satisfaction of the businesses and consumers (%)
1
54%
2
54%
3
59%
4
50%
5
52%
6
57%
7
53%
8
55%
9
56%
10
55%
DCA
Agency: DCA • Indicator Name: Compliance on a follow-up inspection after a previous tobacco violation (%) • 1: 83%
Agency
DCA
Indicator Name
Compliance on a follow-up inspection after a previous tobacco violation (%)
1
83%
2
82%
3
72%
4
86%
5
91%
6
89%
7
89%
8
88%
9
86%
10
88%
DCA
Agency: DCA • Indicator Name: Consumer Protection Law - refund and receipt compliance rate (%) • 3: 89%
Agency
DCA
Indicator Name
Consumer Protection Law - refund and receipt compliance rate (%)
3
89%
4
91%
5
93%
6
90%
7
94%
8
93%
9
91%
10
91%
DCA
Agency: DCA • Indicator Name: Docketed complaints - Debt collection agency • 7: 831
Agency
DCA
Indicator Name
Docketed complaints - Debt collection agency
7
831
8
646
9
627
10
652
DCA
Agency: DCA • Indicator Name: Docketed complaints - Home improvement contractor • 5: 1,142
Agency
DCA
Indicator Name
Docketed complaints - Home improvement contractor
5
1,142
6
957
7
715
8
585
9
592
10
610
DCA
Agency: DCA • Indicator Name: Inspected stores complying with tobacco regulations (%) • 1: 83%
Agency
DCA
Indicator Name
Inspected stores complying with tobacco regulations (%)
1
83%
2
85%
3
82%
4
84%
5
89%
6
86%
7
88%
8
87%
9
90%
10
91%
DCA
Agency: DCA • Indicator Name: Licensing Law compliance rate (%) • 1: 73%
Agency
DCA
Indicator Name
Licensing Law compliance rate (%)
1
73%
2
78%
3
78%
4
82%
5
87%
6
88%
7
89%
8
90%
9
92%
10
90%
DCA
Agency: DCA • Indicator Name: Licensing center wait time (minutes) • 1: 18
Agency
DCA
Indicator Name
Licensing center wait time (minutes)
1
18
2
14
3
13
4
13
5
10
6
13
7
18
8
14
9
11
10
13
DCA
Agency: DCA • Indicator Name: Median complaint processing time (days) • 5: 90
Agency
DCA
Indicator Name
Median complaint processing time (days)
5
90
6
35
7
23
8
21
9
15
10
17
DCA
Agency: DCA • Indicator Name: Number of fines collected within 45 days of assessment (%) • 2: 63%
Agency
DCA
Indicator Name
Number of fines collected within 45 days of assessment (%)
2
63%
3
72%
4
75%
5
79%
6
77%
7
80%
8
82%
9
84%
10
82%
DCA
Agency: DCA • Indicator Name: Restitution awarded ($000) • 1: $7,016
Agency
DCA
Indicator Name
Restitution awarded ($000)
1
$7,016
2
$3,110
3
$3,868
4
$3,632
5
$5,304
6
$8,367
7
$9,858
8
$11,728
9
$5,424
10
$5,486
DCA
Agency: DCA • Indicator Name: Total docketed complaints • 3: 6,116
Agency
DCA
Indicator Name
Total docketed complaints
3
6,116
4
7,555
5
6,057
6
6,877
7
5,488
8
4,704
9
4,580
10
4,610
DCA
Agency: DCA • Indicator Name: Total settlements ($000) • 5: $5,183
Agency
DCA
Indicator Name
Total settlements ($000)
5
$5,183
6
$5,266
7
$4,192
8
$4,625
9
$7,336
10
$8,707
DCA
Agency: DCA • Indicator Name: Weights and Measures Law compliance rate - fuel trucks (%) • 1: 92%
Agency
DCA
Indicator Name
Weights and Measures Law compliance rate - fuel trucks (%)
1
92%
2
93%
3
91%
4
92%
5
94%
6
73%
7
80%
8
82%
9
70%
10
73%
DCA
Agency: DCA • Indicator Name: Weights and Measures Law compliance rate - gasoline pumps (%) • 1: 98%
Agency
DCA
Indicator Name
Weights and Measures Law compliance rate - gasoline pumps (%)
1
98%
2
97%
3
98%
4
98%
5
98%
6
98%
7
98%
8
97%
9
96%
10
95%
DCAS
Agency: DCAS • Indicator Name: Applications received for open competitive civil service exams • 1: 193,906
Agency
DCAS
Indicator Name
Applications received for open competitive civil service exams
1
193,906
2
158,420
3
115,799
4
130,492
5
209,317
6
156,100
7
214,689
8
111,316
9
80,400
10
112,906
DCAS
Agency: DCAS • 8: 77% • 9: 67%
Agency
DCAS
Indicator Name
Average building cleanliness and condition rating for DCAS-managed office buildings (%)
8
77%
9
67%
10
73%
DCAS
Agency: DCAS • Indicator Name: Average cost of cleaning per square foot ($) • 1: $1.70
Agency
DCAS
Indicator Name
Average cost of cleaning per square foot ($)
1
$1.70
2
$1.70
3
$1.70
4
$2.00
5
$2.20
6
$2.40
7
$2.70
8
$3.00
9
$2.90
10
$2.80
DCAS
Agency: DCAS • Indicator Name: Average cost of training per employee ($) • 1: $208
Agency
DCAS
Indicator Name
Average cost of training per employee ($)
1
$208
2
$165
3
$196
4
$198
5
$179
6
$186
7
$195
8
$179
9
$195
10
$253
DCAS
Agency: DCAS • Indicator Name: Average number of bidders per bid • 1: 5.1
Agency
DCAS
Indicator Name
Average number of bidders per bid
1
5.1
2
5.3
3
5.1
4
5
5
4.6
6
4.6
7
5.6
8
4.9
9
4.6
10
3.2
DCAS
Agency: DCAS • Indicator Name: Average rating for professional development training sessions (%) • 9: 90%
Agency
DCAS
Indicator Name
Average rating for professional development training sessions (%)
9
90%
10
88%
DCAS
Agency: DCAS • Indicator Name: Average square feet of office space per employee • 9: 268
Agency
DCAS
Indicator Name
Average square feet of office space per employee
9
268
10
280
DCAS
Agency: DCAS • Indicator Name: Average time to complete in-house trade shop work orders (days) • 5: 7.1
Agency
DCAS
Indicator Name
Average time to complete in-house trade shop work orders (days)
5
7.1
6
8.2
7
8.9
8
6.4
9
8.2
10
7.6
DCAS
Agency: DCAS • Indicator Name: Average time to process a purchase order (days) • 5: 3.2
Agency
DCAS
Indicator Name
Average time to process a purchase order (days)
5
3.2
6
3.2
7
3
8
2.9
9
1.4
10
1.1
DCAS
Agency: DCAS • Indicator Name: Construction projects completed early or on time (%) • 5: 100%
Agency
DCAS
Indicator Name
Construction projects completed early or on time (%)
5
100%
6
100%
7
100%
8
100%
9
100%
10
100%
DCAS
Agency: DCAS • Indicator Name: Design projects completed early or on time (%) • 5: 100%
Agency
DCAS
Indicator Name
Design projects completed early or on time (%)
5
100%
6
100%
7
100%
8
100%
9
100%
10
100%
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