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FY03 – FY12 MMR Agency Performance Indicators

This data was collected biaannually from divisions at the Department reasonsible for tracking performance indicators connected to Agency activities. Each measure reflects a particular aspect of agency service operations that the City’s Commissionersand agency heads viewed as key public service areas and criticial objectives connected to policy priorities and operational strategies. These metrics were developed through a collaboration between the Mayor’s Office of Operations and the senior managers of each agency. Results are compared to pre-stated targets or to performance for previous reporting periods.

Use ‘CSV for Excel’ when downloading this dataset and then sort in alphabetical order by Agency.

City Government Mayor's Office of Operations (Ops) Dataset jhjm-vsp8 12 fields
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Dataset fields
Showing 50 real records
DDC
Agency: DDC • Indicator Name: Active design projects - Difference between projected and scheduled duration (%) • 3: 2.10%
Agency
DDC
Indicator Name
Active design projects - Difference between projected and scheduled duration (%)
3
2.10%
4
3.30%
5
4.70%
6
1.80%
7
1.20%
8
0.10%
9
1.10%
10
1.20%
DDC
Agency: DDC • Indicator Name: Active design projects - Early/on-time (%) • 3: 83%
Agency
DDC
Indicator Name
Active design projects - Early/on-time (%)
3
83%
4
75%
5
71%
6
85%
7
89%
8
91%
9
87%
10
86%
DDC
Agency: DDC • 1: -0.40% • 2: 4.20%
Agency
DDC
Indicator Name
Average cost change for all completed construction projects (excluding programmatic scope changes) (%)
1
-0.40%
2
4.20%
3
0.90%
4
2.20%
5
1.40%
6
3.90%
7
2.20%
8
1.70%
9
1.00%
10
1.00%
DDC
Agency: DDC • 1: 0.50% • 2: 2.10%
Agency
DDC
Indicator Name
Average cost change for all consultant design and construction supervision projects (excluding programmatic scope changes) (%)
1
0.50%
2
2.10%
3
5.10%
4
1.20%
5
5.40%
6
3.40%
7
2.10%
8
1.20%
9
1.20%
10
1.10%
DDC
Agency: DDC • Indicator Name: Commitment plan: annual actual vs. target • 1: 125%
Agency
DDC
Indicator Name
Commitment plan: annual actual vs. target
1
125%
2
116%
3
134%
4
107%
5
116%
6
101%
7
77%
8
108%
10
113%
DDC
Agency: DDC • Indicator Name: Construction projects completed early/on-time: Infrastructure (%) • 1: 74%
Agency
DDC
Indicator Name
Construction projects completed early/on-time: Infrastructure (%)
1
74%
2
58%
3
81%
4
81%
5
84%
6
81%
7
83%
8
82%
9
83%
10
87%
DDC
Agency: DDC • Indicator Name: Construction projects completed early/on-time: Public buildings (%) • 1: 82%
Agency
DDC
Indicator Name
Construction projects completed early/on-time: Public buildings (%)
1
82%
2
93%
3
83%
4
88%
5
79%
6
74%
7
88%
8
88%
9
88%
10
81%
DDC
Agency: DDC • Indicator Name: Construction projects completed: Cultural institutions • 1: 41
Agency
DDC
Indicator Name
Construction projects completed: Cultural institutions
1
41
2
54
3
52
4
33
5
50
6
28
7
23
8
33
9
32
10
47
DDC
Agency: DDC • Indicator Name: Construction projects completed: Health & human services • 1: 27
Agency
DDC
Indicator Name
Construction projects completed: Health & human services
1
27
2
24
3
23
4
10
5
20
6
21
7
10
8
16
9
10
10
9
DDC
Agency: DDC • Indicator Name: Construction projects completed: Infrastructure • 1: 84
Agency
DDC
Indicator Name
Construction projects completed: Infrastructure
1
84
2
69
3
67
4
75
5
62
6
48
7
41
8
40
9
35
10
48
DDC
Agency: DDC • Indicator Name: Construction projects completed: Public safety • 1: 24
Agency
DDC
Indicator Name
Construction projects completed: Public safety
1
24
2
37
3
25
4
38
5
34
6
25
7
19
8
10
9
14
10
7
DDC
Agency: DDC • Indicator Name: Design Quality Indicator (DQI): Average project rating • 7: 84%
Agency
DDC
Indicator Name
Design Quality Indicator (DQI): Average project rating
7
84%
8
93%
9
89%
10
94%
DDC
Agency: DDC • Indicator Name: Design Quality Indicator (DQI): Number of projects surveyed • 7: 14
Agency
DDC
Indicator Name
Design Quality Indicator (DQI): Number of projects surveyed
7
14
8
18
9
20
10
5
DDC
Agency: DDC • Indicator Name: Design projects completed (Total) • 1: 210
Agency
DDC
Indicator Name
Design projects completed (Total)
1
210
2
173
3
153
4
121
5
120
6
131
7
130
8
126
9
127
10
141
DDC
Agency: DDC • Indicator Name: Design projects completed early/on-time: Infrastructure (%) • 1: 94%
Agency
DDC
Indicator Name
Design projects completed early/on-time: Infrastructure (%)
1
94%
2
84%
3
92%
4
84%
5
93%
6
88%
7
90%
8
95%
9
99%
10
91%
DDC
Agency: DDC • Indicator Name: Design projects completed early/on-time: Public buildings (%) • 1: 97%
Agency
DDC
Indicator Name
Design projects completed early/on-time: Public buildings (%)
1
97%
2
98%
3
94%
4
89%
5
84%
6
86%
7
85%
8
88%
9
91%
10
89%
DDC
Agency: DDC • Indicator Name: Design projects completed: Cultural institutions and libraries • 1: 50
Agency
DDC
Indicator Name
Design projects completed: Cultural institutions and libraries
1
50
2
34
3
26
4
32
5
19
6
42
7
47
8
27
9
38
10
55
DDC
Agency: DDC • Indicator Name: Design projects completed: Health & human services • 1: 36
Agency
DDC
Indicator Name
Design projects completed: Health & human services
1
36
2
22
3
19
4
14
5
15
6
15
7
16
8
13
9
10
10
10
DDC
Agency: DDC • Indicator Name: Design projects completed: Infrastructure • 1: 93
Agency
DDC
Indicator Name
Design projects completed: Infrastructure
1
93
2
82
3
86
4
64
5
56
6
57
7
52
8
77
9
74
10
63
DDC
Agency: DDC • Indicator Name: Design projects completed: Public safety • 1: 31
Agency
DDC
Indicator Name
Design projects completed: Public safety
1
31
2
37
3
22
4
11
5
30
6
17
7
14
8
9
9
3
10
13
DDC
Agency: DDC • Indicator Name: Eligible projects with completed surveys (%)
Agency
DDC
Indicator Name
Eligible projects with completed surveys (%)
DDC
Agency: DDC • Indicator Name: Lane mile reconstruction completed on schedule (%) • 1: 80%
Agency
DDC
Indicator Name
Lane mile reconstruction completed on schedule (%)
1
80%
2
93%
3
76%
4
81%
5
77%
6
78%
7
71%
8
78%
9
75%
10
93%
DDC
Agency: DDC • Indicator Name: Lane miles reconstructed • 1: 49
Agency
DDC
Indicator Name
Lane miles reconstructed
1
49
2
30.7
3
42.5
4
60.2
5
75.8
6
45.7
7
66.2
8
42.7
9
32.3
10
28
DDC
Agency: DDC • Indicator Name: PLACEHOLDER - Projects completed within budget (%)
Agency
DDC
Indicator Name
PLACEHOLDER - Projects completed within budget (%)
DDC
Agency: DDC • Indicator Name: Post-construction satisfaction surveys: Number of projects surveyed • 4: 105
Agency
DDC
Indicator Name
Post-construction satisfaction surveys: Number of projects surveyed
4
105
5
100
6
84
7
62
8
67
9
58
10
56
DDC
Agency: DDC • Indicator Name: Post-construction satisfaction surveys: Number of surveys returned • 4: 98
Agency
DDC
Indicator Name
Post-construction satisfaction surveys: Number of surveys returned
4
98
5
87
6
57
7
40
8
42
9
51
10
52
DDC
Agency: DDC • Indicator Name: Post-construction satisfaction surveys: Number of surveys sent • 4: 318
Agency
DDC
Indicator Name
Post-construction satisfaction surveys: Number of surveys sent
4
318
5
324
6
233
7
177
8
200
9
191
10
205
DDC
Agency: DDC • Indicator Name: Post-construction satisfaction surveys: Rate of overall satisfaction • 4: 75%
Agency
DDC
Indicator Name
Post-construction satisfaction surveys: Rate of overall satisfaction
4
75%
5
74%
6
90%
7
83%
8
86%
9
86%
10
94%
DDC
Agency: DDC • Indicator Name: Projects audited (%) • 1: 100%
Agency
DDC
Indicator Name
Projects audited (%)
1
100%
2
97%
3
98%
4
98%
5
100%
6
100%
7
100%
8
100%
9
100%
10
100%
DDC
Agency: DDC • Indicator Name: Sewer construction completed on schedule (%) • 1: 20%
Agency
DDC
Indicator Name
Sewer construction completed on schedule (%)
1
20%
2
84%
3
81%
4
85%
5
85%
6
97%
7
78%
8
90%
9
91%
10
92%
DDC
Agency: DDC • Indicator Name: Sewer reconstruction completed on schedule (%) • 1: 73%
Agency
DDC
Indicator Name
Sewer reconstruction completed on schedule (%)
1
73%
2
88%
3
68%
4
88%
5
62%
6
81%
7
85%
8
86%
9
81%
10
91%
DDC
Agency: DDC • Indicator Name: Sewers constructed (miles) • 1: 18.8
Agency
DDC
Indicator Name
Sewers constructed (miles)
1
18.8
2
19.7
3
17.7
4
15.1
5
10.7
6
10.6
7
8.8
8
10.1
9
6.1
10
8.5
DDC
Agency: DDC • Indicator Name: Sewers reconstructed (miles) • 1: 15.3
Agency
DDC
Indicator Name
Sewers reconstructed (miles)
1
15.3
2
12.6
3
17
4
13.5
5
13.2
6
11.9
7
7.5
8
4.7
9
4.6
10
5.8
DDC
Agency: DDC • Indicator Name: Total construction projects completed early/on-time (%)
Agency
DDC
Indicator Name
Total construction projects completed early/on-time (%)
DDC
Agency: DDC • Indicator Name: Total design projects completed early/on-time (%)
Agency
DDC
Indicator Name
Total design projects completed early/on-time (%)
DDC
Agency: DDC • Indicator Name: Total projects in portfolio
Agency
DDC
Indicator Name
Total projects in portfolio
DDC
Agency: DDC • Indicator Name: Water main work completed on schedule (%) • 1: 62%
Agency
DDC
Indicator Name
Water main work completed on schedule (%)
1
62%
2
82%
3
82%
4
84%
5
77%
6
81%
7
88%
8
83%
9
89%
10
89%
DDC
Agency: DDC • Indicator Name: Water mains (new and replaced) (miles) • 1: 61.4
Agency
DDC
Indicator Name
Water mains (new and replaced) (miles)
1
61.4
2
36.2
3
57.8
4
47.9
5
39.5
6
31.1
7
21.7
8
19.1
9
20.6
10
31.5
DEP
Agency: DEP • Indicator Name: Accounts receivable balance ($ millions) • 2: $1,168
Agency
DEP
Indicator Name
Accounts receivable balance ($ millions)
2
$1,168
3
$1,088
4
$1,027
5
$1,107
6
$1,046
7
$1,131
8
$1,242
9
$1,385
10
$1,487
DEP
Agency: DEP • 4: $412 • 5: $401
Agency
DEP
Indicator Name
Accounts receivable balance - Accounts delinquent more than 180 days ($ millions)
4
$412
5
$401
6
$323
7
$287
8
$313
9
$398
10
$439
DEP
Agency: DEP • 4: $319 • 5: $304
Agency
DEP
Indicator Name
Accounts receivable balance - Accounts delinquent more than one year ($ millions)
4
$319
5
$304
6
$233
7
$204
8
$220
9
$279
10
$308
DEP
Agency: DEP • Indicator Name: Air complaints received • 1: 7,370
Agency
DEP
Indicator Name
Air complaints received
1
7,370
2
11,515
3
13,600
4
15,094
5
14,138
6
12,625
7
11,692
8
9,699
9
8,623
10
7,931
DEP
Agency: DEP • Indicator Name: Air complaints responded to within seven days (%) • 1: 96%
Agency
DEP
Indicator Name
Air complaints responded to within seven days (%)
1
96%
2
89%
3
74%
4
78%
5
86%
6
82%
7
79%
8
76%
9
73%
10
82%
DEP
Agency: DEP • Indicator Name: Asbestos complaints received • 1: 645
Agency
DEP
Indicator Name
Asbestos complaints received
1
645
2
951
3
1,437
4
1,836
5
2,182
6
2,350
7
1,391
8
1,180
9
1,320
10
1,461
DEP
Agency: DEP • Indicator Name: Asbestos complaints responded to within three hours (%) • 1: 92%
Agency
DEP
Indicator Name
Asbestos complaints responded to within three hours (%)
1
92%
2
94%
3
98%
4
97%
5
95%
6
99%
7
99%
8
100%
9
100%
10
100%
DEP
Agency: DEP • Indicator Name: Average backlog of broken and inoperative hydrants • 1: 417
Agency
DEP
Indicator Name
Average backlog of broken and inoperative hydrants
1
417
2
483
3
494
4
609
5
504
6
421
7
492
8
572
9
600
10
390
DEP
Agency: DEP • Indicator Name: Average daily in-City water consumption (millions of gallons) • 1: 1,102
Agency
DEP
Indicator Name
Average daily in-City water consumption (millions of gallons)
1
1,102
2
1,095
3
1,093
4
1,086
5
1,097
6
1,115
7
1,039
8
1,017
9
1,035
10
1,008
DEP
Agency: DEP • Indicator Name: Average days to close air quality complaints • 1: 2.8
Agency
DEP
Indicator Name
Average days to close air quality complaints
1
2.8
2
4.6
3
14.3
4
11.8
5
10.1
6
13.8
7
13.1
8
10.8
9
7.7
10
7
DEP
Agency: DEP • Indicator Name: Average days to close asbestos complaints • 1: 0.4
Agency
DEP
Indicator Name
Average days to close asbestos complaints
1
0.4
2
0.2
3
0.2
4
0.3
5
0.36
6
0.29
7
0.23
8
0.27
9
0.24
10
0.2
DEP
Agency: DEP • Indicator Name: Average days to close noise complaints • 1: 4.9
Agency
DEP
Indicator Name
Average days to close noise complaints
1
4.9
2
6.8
3
18.7
4
14.9
5
15
6
18.7
7
17.7
8
15.3
9
9.9
10
9.1
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