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FY03 – FY12 MMR Agency Performance Indicators

This data was collected biaannually from divisions at the Department reasonsible for tracking performance indicators connected to Agency activities. Each measure reflects a particular aspect of agency service operations that the City’s Commissionersand agency heads viewed as key public service areas and criticial objectives connected to policy priorities and operational strategies. These metrics were developed through a collaboration between the Mayor’s Office of Operations and the senior managers of each agency. Results are compared to pre-stated targets or to performance for previous reporting periods.

Use ‘CSV for Excel’ when downloading this dataset and then sort in alphabetical order by Agency.

City Government Mayor's Office of Operations (Ops) Dataset jhjm-vsp8 12 fields
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Dataset fields
Showing 50 real records
DEP
Agency: DEP • 6: 14.8 • 7: 15.2
Agency
DEP
Indicator Name
Average time to repair or replace high-priority broken or inoperative hydrants (days)
6
14.8
7
15.2
8
7.5
9
5.9
10
4.4
DEP
Agency: DEP • Indicator Name: Average time to respond to street cave-in complaints and make safe (days) • 4: 5.8
Agency
DEP
Indicator Name
Average time to respond to street cave-in complaints and make safe (days)
4
5.8
5
6.7
6
8.7
7
10.4
8
8.3
9
2.4
10
3.2
DEP
Agency: DEP • Indicator Name: Average time to restore water to customers after confirming breaks (hours) • 6: 12.1
Agency
DEP
Indicator Name
Average time to restore water to customers after confirming breaks (hours)
6
12.1
7
9.1
8
5.5
9
5.4
10
4.8
DEP
Agency: DEP • Indicator Name: Broken and inoperative hydrants (%) • 1: 0.40%
Agency
DEP
Indicator Name
Broken and inoperative hydrants (%)
1
0.40%
2
0.45%
3
0.46%
4
0.56%
5
0.50%
6
0.39%
7
0.45%
8
0.52%
9
0.55%
10
0.36%
DEP
Agency: DEP • Indicator Name: Catch basin backup resolution time (days) • 1: 3.9
Agency
DEP
Indicator Name
Catch basin backup resolution time (days)
1
3.9
2
4.4
3
6.5
4
6.2
5
6.4
6
6.5
7
7
8
8.4
9
5.1
10
5.1
DEP
Agency: DEP • Indicator Name: Catch basin complaints received • 1: 10,008
Agency
DEP
Indicator Name
Catch basin complaints received
1
10,008
2
13,628
3
14,813
4
15,341
5
14,919
6
18,305
7
12,943
8
11,330
9
10,539
10
12,357
DEP
Agency: DEP • Indicator Name: Catch basins surveyed/inspected (%) • 3: 36.30%
Agency
DEP
Indicator Name
Catch basins surveyed/inspected (%)
3
36.30%
4
31.50%
5
30.70%
6
36.50%
7
40.50%
8
35.10%
9
29.30%
10
33.10%
DEP
Agency: DEP • Indicator Name: Completed applications for work to comply with Watershed Rules and Regulations • 1: 784
Agency
DEP
Indicator Name
Completed applications for work to comply with Watershed Rules and Regulations
1
784
2
963
3
830
4
995
5
822
6
866
7
678
8
646
9
627
10
613
DEP
Agency: DEP • Indicator Name: DEP-issued violations - Air violations • 1: 2,720
Agency
DEP
Indicator Name
DEP-issued violations - Air violations
1
2,720
2
2,691
3
1,766
4
2,952
5
3,769
6
4,657
7
4,346
8
4,983
9
5,855
10
5,587
DEP
Agency: DEP • Indicator Name: DEP-issued violations - Asbestos violations • 1: 476
Agency
DEP
Indicator Name
DEP-issued violations - Asbestos violations
1
476
2
750
3
1,037
4
988
5
816
6
500
7
507
8
2,037
9
3,734
10
2,809
DEP
Agency: DEP • Indicator Name: DEP-issued violations - Noise violations • 1: 1,439
Agency
DEP
Indicator Name
DEP-issued violations - Noise violations
1
1,439
2
1,449
3
1,566
4
2,003
5
2,237
6
3,420
7
2,559
8
2,446
9
2,582
10
2,233
DEP
Agency: DEP • Indicator Name: DEP-issued violations - Total • 1: 4,635
Agency
DEP
Indicator Name
DEP-issued violations - Total
1
4,635
2
4,890
3
4,369
4
5,943
5
6,822
6
8,577
7
7,412
8
9,466
9
12,171
10
10,629
DEP
Agency: DEP • Indicator Name: Emergencies responded to within one hour (%) • 1: 100%
Agency
DEP
Indicator Name
Emergencies responded to within one hour (%)
1
100%
2
100%
3
100%
4
100%
5
100%
6
100%
7
100%
8
100%
9
100%
10
100%
DEP
Agency: DEP • Indicator Name: Estimated bills (%) • 1: 19.20%
Agency
DEP
Indicator Name
Estimated bills (%)
1
19.20%
2
17.90%
3
18.90%
4
19.00%
5
17.60%
6
16.30%
7
16.80%
8
17.00%
9
12.20%
10
6.80%
DEP
Agency: DEP • Indicator Name: In-City samples meeting water quality standards for coliform bacteria (%) • 1: 100%
Agency
DEP
Indicator Name
In-City samples meeting water quality standards for coliform bacteria (%)
1
100%
2
100%
3
100%
4
100%
5
100%
6
100%
7
100%
8
100%
9
100%
10
100%
DEP
Agency: DEP • Indicator Name: Leak complaints received • 1: 5,447
Agency
DEP
Indicator Name
Leak complaints received
1
5,447
2
5,286
3
4,800
4
4,247
5
5,003
6
4,275
7
4,583
8
3,908
9
4,198
10
3,751
DEP
Agency: DEP • Indicator Name: Leak resolution time (days) • 1: 10.1
Agency
DEP
Indicator Name
Leak resolution time (days)
1
10.1
2
11.6
3
12.7
4
12.2
5
12.9
6
13.4
7
13.8
8
15.1
9
14.1
10
11.1
DEP
Agency: DEP • 1: 94% • 2: 87%
Agency
DEP
Indicator Name
Noise complaints not requiring access to premises responded to within seven days (%)
1
94%
2
87%
3
80%
4
82%
5
87%
6
85%
7
85%
8
86%
9
89%
10
88%
DEP
Agency: DEP • Indicator Name: Noise complaints received • 1: 14,546
Agency
DEP
Indicator Name
Noise complaints received
1
14,546
2
27,987
3
38,293
4
41,944
5
42,000
6
49,221
7
39,371
8
31,778
9
31,400
10
35,363
DEP
Agency: DEP • Indicator Name: Notices of Violation and Notices of Warning issued in the watershed • 1: 280
Agency
DEP
Indicator Name
Notices of Violation and Notices of Warning issued in the watershed
1
280
2
210
3
191
4
146
5
137
6
165
7
205
8
275
9
396
10
1,057
DEP
Agency: DEP • Indicator Name: Notices of Violation upheld at the Environmental Control Board (%) • 7: 77.60%
Agency
DEP
Indicator Name
Notices of Violation upheld at the Environmental Control Board (%)
7
77.60%
8
77.10%
9
75.50%
10
72.90%
DEP
Agency: DEP • Indicator Name: Number of drinking water analyses above maximum contaminant level • 5: 65
Agency
DEP
Indicator Name
Number of drinking water analyses above maximum contaminant level
5
65
6
53
7
130
8
15
9
9
10
8
DEP
Agency: DEP • Indicator Name: Patrol hours for Environmental Police and watershed protection staff (000) • 1: 239.2
Agency
DEP
Indicator Name
Patrol hours for Environmental Police and watershed protection staff (000)
1
239.2
2
292.3
3
333.6
4
288.9
5
307.8
6
298.9
7
286
8
304.2
9
308.6
10
314.2
DEP
Agency: DEP • Indicator Name: Percent of billed amount collected in 30 days • 6: 54.80%
Agency
DEP
Indicator Name
Percent of billed amount collected in 30 days
6
54.80%
7
56.80%
8
56.40%
9
53.80%
10
54.60%
DEP
Agency: DEP • Indicator Name: Percent of catch basin backups recurring locally within 2 years • 6: 31.40%
Agency
DEP
Indicator Name
Percent of catch basin backups recurring locally within 2 years
6
31.40%
7
29.60%
8
27.90%
9
25.60%
10
24.70%
DEP
Agency: DEP • 1: 86% • 2: 88%
Agency
DEP
Indicator Name
Percent of harbor survey stations meeting the swimmable standard of 5mg/L for dissolved oxygen
1
86%
2
88%
3
85%
4
86%
5
90%
6
90%
7
89%
8
88%
9
87%
10
87%
DEP
Agency: DEP • Indicator Name: Percent of reservoir capacity filled (end of month) • 1: 99.80%
Agency
DEP
Indicator Name
Percent of reservoir capacity filled (end of month)
1
99.80%
2
95.20%
3
91.10%
4
102.80%
5
92.40%
6
89.80%
7
99.10%
8
91.00%
9
98.40%
10
94.30%
DEP
Agency: DEP • Indicator Name: Percent of samples testing positive for coliform bacteria • 1: 0.10%
Agency
DEP
Indicator Name
Percent of samples testing positive for coliform bacteria
1
0.10%
2
0.30%
3
0.10%
4
0.60%
5
0.10%
6
0.20%
7
0.20%
8
0.30%
9
0.40%
10
0.40%
DEP
Agency: DEP • Indicator Name: Percent of sewer backups recurring locally within 2 years • 6: 48.30%
Agency
DEP
Indicator Name
Percent of sewer backups recurring locally within 2 years
6
48.30%
7
48.80%
8
47.20%
9
47.90%
10
44.70%
DEP
Agency: DEP • Indicator Name: Repairs to distribution system • 1: 18,647
Agency
DEP
Indicator Name
Repairs to distribution system
1
18,647
2
18,732
3
19,659
4
20,442
5
21,146
6
20,166
7
18,765
8
17,777
9
17,067
10
18,744
DOI
Agency: DOI • Indicator Name: Referrals for criminal prosecution • 1: 612
Agency
DOI
Indicator Name
Referrals for criminal prosecution
1
612
2
478
3
547
4
624
5
668
6
452
7
630
8
753
9
1,017
10
1,001
DEP
Agency: DEP • Indicator Name: Sewer backup complaints received • 1: 19,456
Agency
DEP
Indicator Name
Sewer backup complaints received
1
19,456
2
21,579
3
24,945
4
24,564
5
23,927
6
21,797
7
16,977
8
14,883
9
14,460
10
13,933
DEP
Agency: DEP • Indicator Name: Sewer backup resolution time (hours) • 1: 4.2
Agency
DEP
Indicator Name
Sewer backup resolution time (hours)
1
4.2
2
4.7
3
5.8
4
5.9
5
6.3
6
6.7
7
5.6
8
5.8
9
5.5
10
5.6
DEP
Agency: DEP • Indicator Name: Street cave-in complaints received • 1: 2,444
Agency
DEP
Indicator Name
Street cave-in complaints received
1
2,444
2
11,441
3
15,254
4
13,111
5
12,079
6
19,272
7
9,545
8
6,302
9
4,656
10
3,467
DEP
Agency: DEP • Indicator Name: Street cave-in complaints resolved • 3: 14,229
Agency
DEP
Indicator Name
Street cave-in complaints resolved
3
14,229
4
12,257
5
10,734
6
15,872
7
8,780
8
4,435
9
3,314
10
3,149
DEP
Agency: DEP • Indicator Name: Total revenue as percent of plan • 1: 105.60%
Agency
DEP
Indicator Name
Total revenue as percent of plan
1
105.60%
2
105.50%
3
101.80%
4
97.40%
5
96.30%
6
97.70%
7
95.00%
8
95.20%
9
102.90%
10
101.10%
DEP
Agency: DEP • Indicator Name: Total revenue collected ($ millions) • 1: $1,594.00
Agency
DEP
Indicator Name
Total revenue collected ($ millions)
1
$1,594.00
2
$1,701.00
3
$1,776.00
4
$1,875.00
5
$1,926.00
6
$2,173.40
7
$2,333.90
8
$2,552.40
9
$2,918.80
10
$3,139.80
DEP
Agency: DEP • Indicator Name: WWTPs - Critical equipment out-of-service (% below minimum) • 9: 4.20%
Agency
DEP
Indicator Name
WWTPs - Critical equipment out-of-service (% below minimum)
9
4.20%
10
3.00%
DEP
Agency: DEP • Indicator Name: Wastewater treatment plant effluent meeting federal standards (%) • 1: 99.90%
Agency
DEP
Indicator Name
Wastewater treatment plant effluent meeting federal standards (%)
1
99.90%
2
100.00%
3
100.00%
4
99.90%
5
99.90%
6
99.90%
7
99.90%
8
100.00%
9
100.00%
10
99.90%
DEP
Agency: DEP • Indicator Name: Water main breaks • 1: 593
Agency
DEP
Indicator Name
Water main breaks
1
593
2
607
3
515
4
450
5
581
6
429
7
513
8
421
9
481
10
370
DEP
Agency: DEP • Indicator Name: Water main surveyed for leak detection (% linear feet) • 1: 58.30%
Agency
DEP
Indicator Name
Water main surveyed for leak detection (% linear feet)
1
58.30%
2
63.30%
3
64.00%
4
59.90%
5
56.60%
6
56.60%
7
59.70%
8
59.20%
9
55.00%
10
43.20%
DFTA
Agency: DFTA • Indicator Name: Average daily attendance at senior centers • 6: 28,518
Agency
DFTA
Indicator Name
Average daily attendance at senior centers
6
28,518
7
27,951
8
27,046
9
25,107
10
25,337
DFTA
Agency: DFTA • 1: 2,346 • 2: 3,553
Agency
DFTA
Indicator Name
Caregivers who received casework services or training through DFTA's In-house Alzheimer's and Long-Term Care Unit and Grandparent Resource Center
1
2,346
2
3,553
3
4,271
4
4,543
5
3,690
6
6,278
7
7,746
8
8,770
9
9,359
DFTA
Agency: DFTA • Indicator Name: Caregivers who received supportive services through DFTA's contracted providers • 3: 7,398
Agency
DFTA
Indicator Name
Caregivers who received supportive services through DFTA's contracted providers
3
7,398
4
7,027
5
7,553
6
7,495
7
6,414
8
6,202
9
8,783
DFTA
Agency: DFTA • Indicator Name: Citywide senior center utilization rate (%) • 9: 88.00%
Agency
DFTA
Indicator Name
Citywide senior center utilization rate (%)
9
88.00%
10
93.00%
DFTA
Agency: DFTA • Indicator Name: Home delivered meals served • 1: 3,677,617
Agency
DFTA
Indicator Name
Home delivered meals served
1
3,677,617
2
3,680,377
3
3,658,768
4
3,700,850
5
3,740,621
6
4,210,538
7
3,936,718
8
3,860,416
9
3,770,569
10
3,837,692
DFTA
Agency: DFTA • Indicator Name: Hours of home care services provided • 1: 1,550,533
Agency
DFTA
Indicator Name
Hours of home care services provided
1
1,550,533
2
1,577,583
3
1,573,656
4
1,577,424
5
1,590,952
6
1,746,742
7
1,534,705
8
1,622,966
9
1,033,407
10
823,831
DFTA
Agency: DFTA • Indicator Name: Senior center meals served (lunches) • 1: 7,194,979
Agency
DFTA
Indicator Name
Senior center meals served (lunches)
1
7,194,979
2
7,002,383
3
7,163,673
4
7,127,512
5
7,009,500
6
7,025,805
7
6,987,646
8
6,801,948
9
6,301,828
10
6,334,270
DFTA
Agency: DFTA • Indicator Name: Senior trainees placed in unsubsidized employment • 1: 162
Agency
DFTA
Indicator Name
Senior trainees placed in unsubsidized employment
1
162
2
207
3
194
4
189
5
188
6
185
7
161
8
123
9
162
10
102
DFTA
Agency: DFTA • Indicator Name: Seniors trained for unsubsidized employment • 1: 303
Agency
DFTA
Indicator Name
Seniors trained for unsubsidized employment
1
303
2
287
3
216
4
302
5
268
6
305
7
308
8
542
9
706
10
322
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