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PMMR Performance Indicators FY2013-15 (Historical Data)

This data contains all indicator data from the PY13-FY15 Preliminary Mayor's Management Reports (meaning all data from performance indicators related to each agency's work, not including budgeting and agency resource data).
The full text of the FY13-15 PMMRs, archived reports, and additional information is available at https://www1.nyc.gov/site/operations/performance/mmr.page.

City Government Mayor's Office of Operations (OPS) Dataset n6uf-ruxa 11 fields
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Dataset fields
Showing 50 real records
ACS
Report Year: 2013 • Agency: ACS • Indicator Name: Child Care Financial Assistance - Eligibility and Application Online
Report Year
2013
Agency
ACS
Indicator Name
Child Care Financial Assistance - Eligibility and Application Online
Indicator Sequence
0
Desired Direction
NA
Critical Flag
NA
Geography
NA
Measure Type
% of Inquiries
Raw Value
7.624184646
ACS
Report Year: 2013 • Agency: ACS • Indicator Name: Child Care Financial Assistance - Eligibility and Application Online
Report Year
2013
Agency
ACS
Indicator Name
Child Care Financial Assistance - Eligibility and Application Online
Indicator Sequence
0
Desired Direction
NA
Critical Flag
NA
Geography
NA
Measure Type
% of Inquiries
Raw Value
7.768725483
ACS
Report Year: 2013 • Agency: ACS • Indicator Sequence: 0
Report Year
2013
Agency
ACS
Indicator Name
Child Care Financial Assistance - Eligibility and Application In Person or By Phone
Indicator Sequence
0
Desired Direction
NA
Critical Flag
NA
Geography
NA
Measure Type
% of Inquiries
Raw Value
7.556447566
ACS
Report Year: 2013 • Agency: ACS • Indicator Sequence: 0
Report Year
2013
Agency
ACS
Indicator Name
Child Care Financial Assistance - Eligibility and Application In Person or By Phone
Indicator Sequence
0
Desired Direction
NA
Critical Flag
NA
Geography
NA
Measure Type
% of Inquiries
Raw Value
7.139707077
ACS
Report Year: 2013 • Agency: ACS • Indicator Name: Child Care Financial Assistance - Children's Services Clients
Report Year
2013
Agency
ACS
Indicator Name
Child Care Financial Assistance - Children's Services Clients
Indicator Sequence
0
Desired Direction
NA
Critical Flag
NA
Geography
NA
Measure Type
% of Inquiries
Raw Value
10.19317612
ACS
Report Year: 2013 • Agency: ACS • Indicator Name: Child Care Financial Assistance - Children's Services Clients
Report Year
2013
Agency
ACS
Indicator Name
Child Care Financial Assistance - Children's Services Clients
Indicator Sequence
0
Desired Direction
NA
Critical Flag
NA
Geography
NA
Measure Type
% of Inquiries
Raw Value
9.516514635
ACS
Report Year: 2013 • Agency: ACS • Indicator Sequence: 0
Report Year
2013
Agency
ACS
Indicator Name
Child Care Financial Assistance - Eligibility Information and Application By Mail
Indicator Sequence
0
Desired Direction
NA
Critical Flag
NA
Geography
NA
Measure Type
% of Inquiries
Raw Value
15.8329152
ACS
Report Year: 2013 • Agency: ACS • Indicator Sequence: 0
Report Year
2013
Agency
ACS
Indicator Name
Child Care Financial Assistance - Eligibility Information and Application By Mail
Indicator Sequence
0
Desired Direction
NA
Critical Flag
NA
Geography
NA
Measure Type
% of Inquiries
Raw Value
15.99006569
ACS
Report Year: 2013 • Agency: ACS • Indicator Name: Division Information Provided
Report Year
2013
Agency
ACS
Indicator Name
Division Information Provided
Indicator Sequence
0
Desired Direction
NA
Critical Flag
NA
Geography
NA
Measure Type
% of Inquiries
Raw Value
8.073256397
ACS
Report Year: 2013 • Agency: ACS • Indicator Name: Division Information Provided
Report Year
2013
Agency
ACS
Indicator Name
Division Information Provided
Indicator Sequence
0
Desired Direction
NA
Critical Flag
NA
Geography
NA
Measure Type
% of Inquiries
Raw Value
8.708771441
311
Report Year: 2013 • Agency: 311 • Indicator Name: Contact Information - Directory Assistance
Report Year
2013
Agency
311
Indicator Name
Contact Information - Directory Assistance
Indicator Sequence
0
Desired Direction
NA
Critical Flag
NA
Geography
NA
Measure Type
% of Inquiries
Raw Value
14.20806899
311
Report Year: 2013 • Agency: 311 • Indicator Name: Contact Information - Directory Assistance
Report Year
2013
Agency
311
Indicator Name
Contact Information - Directory Assistance
Indicator Sequence
0
Desired Direction
NA
Critical Flag
NA
Geography
NA
Measure Type
% of Inquiries
Raw Value
14.1467549
311
Report Year: 2013 • Agency: 311 • Indicator Name: City Worker or Agency Complaint or Compliment
Report Year
2013
Agency
311
Indicator Name
City Worker or Agency Complaint or Compliment
Indicator Sequence
0
Desired Direction
NA
Critical Flag
NA
Geography
NA
Measure Type
% of Inquiries
Raw Value
6.255205532
311
Report Year: 2013 • Agency: 311 • Indicator Name: City Worker or Agency Complaint or Compliment
Report Year
2013
Agency
311
Indicator Name
City Worker or Agency Complaint or Compliment
Indicator Sequence
0
Desired Direction
NA
Critical Flag
NA
Geography
NA
Measure Type
% of Inquiries
Raw Value
6.668325638
311
Report Year: 2013 • Agency: 311 • Indicator Name: Service Request Status - General
Report Year
2013
Agency
311
Indicator Name
Service Request Status - General
Indicator Sequence
0
Desired Direction
NA
Critical Flag
NA
Geography
NA
Measure Type
% of Inquiries
Raw Value
14.75229995
311
Report Year: 2013 • Agency: 311 • Indicator Name: Service Request Status - General
Report Year
2013
Agency
311
Indicator Name
Service Request Status - General
Indicator Sequence
0
Desired Direction
NA
Critical Flag
NA
Geography
NA
Measure Type
% of Inquiries
Raw Value
18.81741624
311
Report Year: 2013 • Agency: 311 • Indicator Name: Outside of 311 Jurisdiction
Report Year
2013
Agency
311
Indicator Name
Outside of 311 Jurisdiction
Indicator Sequence
0
Desired Direction
NA
Critical Flag
NA
Geography
NA
Measure Type
% of Inquiries
Raw Value
5.979163593
311
Report Year: 2013 • Agency: 311 • Indicator Name: Outside of 311 Jurisdiction
Report Year
2013
Agency
311
Indicator Name
Outside of 311 Jurisdiction
Indicator Sequence
0
Desired Direction
NA
Critical Flag
NA
Geography
NA
Measure Type
% of Inquiries
Raw Value
5.009682808
311
Report Year: 2013 • Agency: 311 • Indicator Name: Caller Hung Up
Report Year
2013
Agency
311
Indicator Name
Caller Hung Up
Indicator Sequence
0
Desired Direction
NA
Critical Flag
NA
Geography
NA
Measure Type
% of Inquiries
Raw Value
26.16163683
311
Report Year: 2013 • Agency: 311 • Indicator Name: Caller Hung Up
Report Year
2013
Agency
311
Indicator Name
Caller Hung Up
Indicator Sequence
0
Desired Direction
NA
Critical Flag
NA
Geography
NA
Measure Type
% of Inquiries
Raw Value
24.44748863
CUNY
Report Year: 2013 • Agency: CUNY • Indicator Name: CUNY Admissions Services
Report Year
2013
Agency
CUNY
Indicator Name
CUNY Admissions Services
Indicator Sequence
0
Desired Direction
NA
Critical Flag
NA
Geography
NA
Measure Type
% of Inquiries
Raw Value
15.46827795
CUNY
Report Year: 2013 • Agency: CUNY • Indicator Name: CUNY Prep Program
Report Year
2013
Agency
CUNY
Indicator Name
CUNY Prep Program
Indicator Sequence
0
Desired Direction
NA
Critical Flag
NA
Geography
NA
Measure Type
% of Inquiries
Raw Value
3.111782477
CCRB
Report Year: 2013 • Agency: CCRB • Indicator Name: Civilian Complaint Mediation
Report Year
2013
Agency
CCRB
Indicator Name
Civilian Complaint Mediation
Indicator Sequence
0
Desired Direction
NA
Critical Flag
NA
Geography
NA
Measure Type
% of Inquiries
Raw Value
1.730371901
CCRB
Report Year: 2013 • Agency: CCRB • Indicator Name: Civilian Complaint Mediation
Report Year
2013
Agency
CCRB
Indicator Name
Civilian Complaint Mediation
Indicator Sequence
0
Desired Direction
NA
Critical Flag
NA
Geography
NA
Measure Type
% of Inquiries
Raw Value
2.56471147
CCRB
Report Year: 2013 • Agency: CCRB • Indicator Name: Police Officer Misconduct
Report Year
2013
Agency
CCRB
Indicator Name
Police Officer Misconduct
Indicator Sequence
0
Desired Direction
NA
Critical Flag
NA
Geography
NA
Measure Type
% of Inquiries
Raw Value
97.83057851
CCRB
Report Year: 2013 • Agency: CCRB • Indicator Name: Police Officer Misconduct
Report Year
2013
Agency
CCRB
Indicator Name
Police Officer Misconduct
Indicator Sequence
0
Desired Direction
NA
Critical Flag
NA
Geography
NA
Measure Type
% of Inquiries
Raw Value
96.36665875
CCRB
Report Year: 2013 • Agency: CCRB • Indicator Name: Division Information Provided
Report Year
2013
Agency
CCRB
Indicator Name
Division Information Provided
Indicator Sequence
0
Desired Direction
NA
Critical Flag
NA
Geography
NA
Measure Type
% of Inquiries
Raw Value
0.439049587
CCRB
Report Year: 2013 • Agency: CCRB • Indicator Name: Division Information Provided
Report Year
2013
Agency
CCRB
Indicator Name
Division Information Provided
Indicator Sequence
0
Desired Direction
NA
Critical Flag
NA
Geography
NA
Measure Type
% of Inquiries
Raw Value
1.068629779
CCHR
Report Year: 2013 • Agency: CCHR • Indicator Name: Community Outreach - Human Rights Education
Report Year
2013
Agency
CCHR
Indicator Name
Community Outreach - Human Rights Education
Indicator Sequence
0
Desired Direction
NA
Critical Flag
NA
Geography
NA
Measure Type
% of Inquiries
Raw Value
2.73556231
CCHR
Report Year: 2013 • Agency: CCHR • Indicator Name: Community Outreach - Human Rights Education
Report Year
2013
Agency
CCHR
Indicator Name
Community Outreach - Human Rights Education
Indicator Sequence
0
Desired Direction
NA
Critical Flag
NA
Geography
NA
Measure Type
% of Inquiries
Raw Value
2.158527955
CCHR
Report Year: 2013 • Agency: CCHR • Indicator Name: Discrimination Complaint
Report Year
2013
Agency
CCHR
Indicator Name
Discrimination Complaint
Indicator Sequence
0
Desired Direction
NA
Critical Flag
NA
Geography
NA
Measure Type
% of Inquiries
Raw Value
96.80851064
CCHR
Report Year: 2013 • Agency: CCHR • Indicator Name: Discrimination Complaint
Report Year
2013
Agency
CCHR
Indicator Name
Discrimination Complaint
Indicator Sequence
0
Desired Direction
NA
Critical Flag
NA
Geography
NA
Measure Type
% of Inquiries
Raw Value
97.20452937
CCHR
Report Year: 2013 • Agency: CCHR • Indicator Name: Division Referral
Report Year
2013
Agency
CCHR
Indicator Name
Division Referral
Indicator Sequence
0
Desired Direction
NA
Critical Flag
NA
Geography
NA
Measure Type
% of Inquiries
Raw Value
0.037993921
CCHR
Report Year: 2013 • Agency: CCHR • Indicator Name: Division Referral
Report Year
2013
Agency
CCHR
Indicator Name
Division Referral
Indicator Sequence
0
Desired Direction
NA
Critical Flag
NA
Geography
NA
Measure Type
% of Inquiries
Raw Value
0.035385704
CCHR
Report Year: 2013 • Agency: CCHR • Indicator Name: Division Information Provided
Report Year
2013
Agency
CCHR
Indicator Name
Division Information Provided
Indicator Sequence
0
Desired Direction
NA
Critical Flag
NA
Geography
NA
Measure Type
% of Inquiries
Raw Value
0.303951368
CCHR
Report Year: 2013 • Agency: CCHR • Indicator Name: Division Information Provided
Report Year
2013
Agency
CCHR
Indicator Name
Division Information Provided
Indicator Sequence
0
Desired Direction
NA
Critical Flag
NA
Geography
NA
Measure Type
% of Inquiries
Raw Value
0.495399858
CCHR
Report Year: 2013 • Agency: CCHR • Indicator Name: Staff Information Provided
Report Year
2013
Agency
CCHR
Indicator Name
Staff Information Provided
Indicator Sequence
0
Desired Direction
NA
Critical Flag
NA
Geography
NA
Measure Type
% of Inquiries
Raw Value
0.113981763
CCHR
Report Year: 2013 • Agency: CCHR • Indicator Name: Staff Information Provided
Report Year
2013
Agency
CCHR
Indicator Name
Staff Information Provided
Indicator Sequence
0
Desired Direction
NA
Critical Flag
NA
Geography
NA
Measure Type
% of Inquiries
Raw Value
0.106157113
BPL
Report Year: 2013 • Agency: BPL • Indicator Name: Find a Library - Brooklyn
Report Year
2013
Agency
BPL
Indicator Name
Find a Library - Brooklyn
Indicator Sequence
0
Desired Direction
NA
Critical Flag
NA
Geography
NA
Measure Type
% of Inquiries
Raw Value
64.11314084
BPL
Report Year: 2013 • Agency: BPL • Indicator Name: Find a Library - Brooklyn
Report Year
2013
Agency
BPL
Indicator Name
Find a Library - Brooklyn
Indicator Sequence
0
Desired Direction
NA
Critical Flag
NA
Geography
NA
Measure Type
% of Inquiries
Raw Value
66.09796368
BPL
Report Year: 2013 • Agency: BPL • Indicator Name: General Information - Brooklyn Public Library
Report Year
2013
Agency
BPL
Indicator Name
General Information - Brooklyn Public Library
Indicator Sequence
0
Desired Direction
NA
Critical Flag
NA
Geography
NA
Measure Type
% of Inquiries
Raw Value
8.36770772
BPL
Report Year: 2013 • Agency: BPL • Indicator Name: General Information - Brooklyn Public Library
Report Year
2013
Agency
BPL
Indicator Name
General Information - Brooklyn Public Library
Indicator Sequence
0
Desired Direction
NA
Critical Flag
NA
Geography
NA
Measure Type
% of Inquiries
Raw Value
7.649972482
BPL
Report Year: 2013 • Agency: BPL • Indicator Name: Division Referral
Report Year
2013
Agency
BPL
Indicator Name
Division Referral
Indicator Sequence
0
Desired Direction
NA
Critical Flag
NA
Geography
NA
Measure Type
% of Inquiries
Raw Value
2.916895982
BPL
Report Year: 2013 • Agency: BPL • Indicator Name: Division Information Provided
Report Year
2013
Agency
BPL
Indicator Name
Division Information Provided
Indicator Sequence
0
Desired Direction
NA
Critical Flag
NA
Geography
NA
Measure Type
% of Inquiries
Raw Value
15.3800825
BPL
Report Year: 2013 • Agency: BPL • Indicator Name: Division Information Provided
Report Year
2013
Agency
BPL
Indicator Name
Division Information Provided
Indicator Sequence
0
Desired Direction
NA
Critical Flag
NA
Geography
NA
Measure Type
% of Inquiries
Raw Value
15.13483764
BPL
Report Year: 2013 • Agency: BPL • Indicator Name: Library Complaint - Brooklyn
Report Year
2013
Agency
BPL
Indicator Name
Library Complaint - Brooklyn
Indicator Sequence
0
Desired Direction
NA
Critical Flag
NA
Geography
NA
Measure Type
% of Inquiries
Raw Value
2.592810843
BPL
Report Year: 2013 • Agency: BPL • Indicator Name: Elementary School Student After School Program - Enrolled
Report Year
2013
Agency
BPL
Indicator Name
Elementary School Student After School Program - Enrolled
Indicator Sequence
0
Desired Direction
NA
Critical Flag
NA
Geography
NA
Measure Type
% of Inquiries
Raw Value
3.417796111
BPL
Report Year: 2013 • Agency: BPL • Indicator Name: Elementary School Student After School Program - Enrolled
Report Year
2013
Agency
BPL
Indicator Name
Elementary School Student After School Program - Enrolled
Indicator Sequence
0
Desired Direction
NA
Critical Flag
NA
Geography
NA
Measure Type
% of Inquiries
Raw Value
3.082003302
BIC
Report Year: 2013 • Agency: BIC • Indicator Name: Sanitation Complaint - Private Carter
Report Year
2013
Agency
BIC
Indicator Name
Sanitation Complaint - Private Carter
Indicator Sequence
0
Desired Direction
NA
Critical Flag
NA
Geography
NA
Measure Type
% of Inquiries
Raw Value
44.44444444
DOITT
Report Year: 2013 • Agency: DOITT • Indicator Name: Verizon City-Wide Cable TV Franchise
Report Year
2013
Agency
DOITT
Indicator Name
Verizon City-Wide Cable TV Franchise
Indicator Sequence
0
Desired Direction
NA
Critical Flag
NA
Geography
NA
Measure Type
% of Inquiries
Raw Value
12.58119658
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