Mayor's Management Report - Agency Performance Indicators

DOHMH

Department of Health and Mental Hygiene

5342

3684

Prevent chronic disease by promoting access to health resources and a healthy environment.

Improve preventive health care.

Infant mortality rate (per 1,000 live births) (CY) - Bronx 6

No

Bureau of Vital Statistics

The number of deaths of infants under one year of age per 1,000 live births in NYC. Data is by calendar year.

2007-07-25T20:07:00.000

Down

Yes

CB

206

No

Annually

26

Calendar Year

No

Number

2016

2015-07-01T00:00:00.000

NA

1

DOT

Department of Transportation

4250

2862

Maintain the City’s transportation infrastructure.

Maintain a state of good repair for the City’s streets, sidewalks, and highways.

Streets maintained with a pavement rating of Good (%): Bronx 11

No

Division of Roadway Repair & Maintenance – Resource Management Unit

The number of surveyed lane miles of local roadways assigned a condition rating of good, fair, or poor divided by the total number of surveyed lane miles. Note DOT changed its rating method to the pavement condition index (PCI), which is a numerical value that is calculated from a visual survey of pavement distress on a sample of the City’s network. DOT surveys at least 50 percent of City streets each year. DOT’s PCI is measured on a scale from 1 to 10, and many factors affect the value, including pavement age, traffic loads and available maintenance funding.Condition ratings are grouped in the following categories for each fiscal year: Good (%) — ratings greater than or equal to 6.7 to 10 Fair (%) — ratings greater than or equal to 2.7 to less than 6.7 Poor (%) — ratings less than 2.7

2007-12-06T13:25:00.000

Up

Yes

CB

211

No

Annually

6

Fiscal Year

No

Percentage

2026

2025-10-01T00:00:00.000

NA

1

CCHR

City Commission on Human Rights

11240

11240

Enforce the NYC Human Rights Law.

Investigate, prosecute and resolve complaints of discrimination, discriminatory harassment, and bias-based profiling in a timely and efficient manner.

Inquiries received

No

Law Enforcement Bureau

Number of inquiries describing alleged violations of the New York City Human Rights Law fielded by Commission staff.

2018-12-19T11:48:00.000

None

No

No

Monthly

3

Fiscal Year

No

Number

2023

2022-07-01T00:00:00.000

879

879

1

DOHMH

Department of Health and Mental Hygiene

5327

3684

Prevent chronic disease by promoting access to health resources and a healthy environment.

Improve preventive health care.

Infant mortality rate (per 1,000 live births) (CY) - Manhattan 3

No

Bureau of Vital Statistics

The number of deaths of infants under one year of age per 1,000 live births in NYC. Data is by calendar year.

2007-07-25T20:07:00.000

Down

Yes

CB

103

No

Annually

26

Calendar Year

No

Number

2018

2017-12-01T00:00:00.000

NA

1

CCHR

City Commission on Human Rights

2309

2309

Enforce the NYC Human Rights Law.

Investigate, prosecute and resolve complaints of discrimination, discriminatory harassment, and bias-based profiling in a timely and efficient manner.

Complaints closed

No

Law Enforcement Bureau

The number of complaints of violations of the New York City Human Rights Law filed for investigation with the Law Enforcement Bureau that were closed during the reporting period.

2007-05-22T16:34:00.000

None

No

Yes

Monthly

3

Fiscal Year

No

Number

2020

2020-04-01T00:00:00.000

63

726

1

DOHMH

Department of Health and Mental Hygiene

15291

15291

Prevent chronic disease by promoting access to health resources and a healthy environment.

Improve preventive health care.

Adult heart failure hospitalizations rate (per 100,000 population) (CY)

No

Bureau of Epidemiology Services, New York Statewide Planning and Research Cooperative System (SPARCS)

Hospitalizations with a principal diagnosis of heart failure per 100,000 population, ages 18 years and older. Numerator: Discharges from an NYC hospital for patients ages 18 years and older with a principal ICD-10-CM diagnosis code for heart failure; excludes hospitalizations with cardiac procedure, obstetric hospitalizations, and transfers from other institutions. Denominator: Population ages 18 years and older residing in NYC. Discharges in the numerator are assigned to the denominator based on the area of patient residence, not the location of the hospital where the discharge occurred. This data is reported by calendar year, not fiscal year. The MMR reports data from the previous calendar year (i.e FY24 = CY23). Because of this, MMR data through June FY24 accounts for CY23 data through December.

2023-12-07T15:58:00.000

None

No

No

Annually

75

Calendar Year

Yes

Number

2018

2017-07-01T00:00:00.000

NA

1

CCHR

City Commission on Human Rights

2313

2313

Enforce the NYC Human Rights Law.

Investigate, prosecute and resolve complaints of discrimination, discriminatory harassment, and bias-based profiling in a timely and efficient manner.

Complaints closed (%) — Settlement

No

Law Enforcement Bureau

The percentage of complaints closed during the reporting period due to the parties' agreement to terms that will resolve and close the complaint.

2007-05-22T16:34:00.000

None

No

No

Monthly

3

Fiscal Year

No

Percentage

2021

2020-09-01T00:00:00.000

41

35

1

DOE

Department of Education

6725

3914

Provide essential, non-academic services to all eligible New York City students in public, charter, and non-public schools.

Work with SCA to design, construct, modernize and repair durable, functional and attractive educational facilities, on schedule and within budget.

Students in schools that exceed capacity (%) - Elementary/middle schools - School District 16

No

School Construction Authority

The percent of the enrolled student population that attend schools, not including charter schools located in private buildings, where enrollment is 100 percent or more of functional capacity. Capacity is determined using a formula that reflects instructional needs, student population and building size. The formula is devised by the School Construction Authority in consultation with instructional and operational staff. Data is reported annually in the PMMR.

2007-08-14T14:43:00.000

Down

Yes

SD

16

No

Annually

8

School Year

No

Percentage

2026

2025-10-01T00:00:00.000

NA

1

DOHMH

Department of Health and Mental Hygiene

5357

3684

Prevent chronic disease by promoting access to health resources and a healthy environment.

Improve preventive health care.

Infant mortality rate (per 1,000 live births) (CY) - Brooklyn 9

No

Bureau of Vital Statistics

The number of deaths of infants under one year of age per 1,000 live births in NYC. Data is by calendar year.

2007-07-25T20:07:00.000

Down

Yes

CB

309

No

Annually

26

Calendar Year

No

Number

2023

2023-01-01T00:00:00.000

NA

1

CCHR

City Commission on Human Rights

11263

11263

Enforce the NYC Human Rights Law.

Investigate, prosecute and resolve complaints of discrimination, discriminatory harassment, and bias-based profiling in a timely and efficient manner.

Value of civil penalties imposed ($)

No

Law Enforcement Bureau

The value in dollars of civil penalties ordered to be paid to the City due to violation of City Human Rights Law.

2019-01-15T14:16:00.000

None

No

Yes

Monthly

3

Fiscal Year

No

Currency

2017

2017-05-01T00:00:00.000

NA

1

CCHR

City Commission on Human Rights

2310

2310

Enforce the NYC Human Rights Law.

Investigate, prosecute and resolve complaints of discrimination, discriminatory harassment, and bias-based profiling in a timely and efficient manner.

Complaints closed (%) — No probable cause determination

No

Law Enforcement Bureau

The percentage of complaints closed during the reporting period where the Law Enforcement Bureau finds that probable cause does not exist to believe that the respondent(s) engaged in unlawful discrimination under the New York City Human Rights Law.

2007-05-22T16:34:00.000

None

No

No

Monthly

3

Fiscal Year

No

Percentage

2022

2022-03-01T00:00:00.000

0

0

1

DOHMH

Department of Health and Mental Hygiene

15292

15292

Prevent chronic disease by promoting access to health resources and a healthy environment.

Improve preventive health care.

(Retired) Adult heart failure hospitalizations rate (per 100,000 population) (CY)

Yes

2023-12-07T15:59:00.000

None

No

No

Calendar Year

Yes

Number

2017

2017-03-01T00:00:00.000

NA

1

BOE

Board of Elections

10441

10441

Board of Elections

BOE goal 1a

Voter complaints regarding poll workers — Procedure (CY)

No

BOE annual reports: http://vote.nyc.ny.us/html/forms/reports.shtml

The total number of complaints lodged with the Board regarding poll workers who “Were Not Following Proper Procedures.”

2013-08-16T17:21:00.000

Down

No

No

Annually

26

Fiscal Year

No

Number

2026

2025-10-01T00:00:00.000

NA

1

CCHR

City Commission on Human Rights

15322

15322

Enforce the NYC Human Rights Law.

Investigate, prosecute and resolve complaints of discrimination, discriminatory harassment, and bias-based profiling in a timely and efficient manner.

Walk-ins assisted at CCHR offices

No

Law Enforcement Bureau and Community Relations Bureau

Number of people without scheduled appointments who drop by any Commission office seeking information or service.

2023-12-21T16:33:00.000

None

No

Yes

PMMR/MMR

2

Fiscal Year

No

Number

2022

2022-04-01T00:00:00.000

NA

1

DOHMH

Department of Health and Mental Hygiene

5362

3684

Prevent chronic disease by promoting access to health resources and a healthy environment.

Improve preventive health care.

Infant mortality rate (per 1,000 live births) (CY) - Brooklyn 14

No

Bureau of Vital Statistics

The number of deaths of infants under one year of age per 1,000 live births in NYC. Data is by calendar year.

2007-07-25T20:07:00.000

Down

Yes

CB

314

No

Annually

26

Calendar Year

No

Number

2024

2023-10-01T00:00:00.000

NA

1

DSNY

Department of Sanitation

1446

1446

Agency-wide Management

Agency-wide Management indicators

Paper recycling revenue per ton ($)

No

Solid Waste Management

The actual amount of revenue per ton agreed to in the Department’s contracts with paper recyclers.

2007-04-10T17:02:00.000

None

No

No

Monthly

6

Fiscal Year

No

Currency

2026

2025-10-01T00:00:00.000

13

13

1

DOHMH

Department of Health and Mental Hygiene

5375

3684

Prevent chronic disease by promoting access to health resources and a healthy environment.

Improve preventive health care.

Infant mortality rate (per 1,000 live births) (CY) - Queens 9

No

Bureau of Vital Statistics

The number of deaths of infants under one year of age per 1,000 live births in NYC. Data is by calendar year.

2007-07-25T20:07:00.000

Down

Yes

CB

409

No

Annually

26

Calendar Year

No

Number

2022

2021-08-01T00:00:00.000

NA

1

DOHMH

Department of Health and Mental Hygiene

15292

15292

Prevent chronic disease by promoting access to health resources and a healthy environment.

Improve preventive health care.

(Retired) Adult heart failure hospitalizations rate (per 100,000 population) (CY)

Yes

2023-12-07T15:59:00.000

None

No

No

Calendar Year

Yes

Number

2019

2018-08-01T00:00:00.000

NA

1

DOHMH

Department of Health and Mental Hygiene

5362

3684

Prevent chronic disease by promoting access to health resources and a healthy environment.

Improve preventive health care.

Infant mortality rate (per 1,000 live births) (CY) - Brooklyn 14

No

Bureau of Vital Statistics

The number of deaths of infants under one year of age per 1,000 live births in NYC. Data is by calendar year.

2007-07-25T20:07:00.000

Down

Yes

CB

314

No

Annually

26

Calendar Year

No

Number

2022

2022-01-01T00:00:00.000

NA

1

DOHMH

Department of Health and Mental Hygiene

5338

3684

Prevent chronic disease by promoting access to health resources and a healthy environment.

Improve preventive health care.

Infant mortality rate (per 1,000 live births) (CY) - Bronx 2

No

Bureau of Vital Statistics

The number of deaths of infants under one year of age per 1,000 live births in NYC. Data is by calendar year.

2007-07-25T20:07:00.000

Down

Yes

CB

202

No

Annually

26

Calendar Year

No

Number

2021

2020-08-01T00:00:00.000

NA

1

DEP

Department of Environmental Protection

6893

917

Enforce City laws relating to air pollution, noise pollution and hazardous materials.

Investigate complaints in a timely manner.

Noise complaints received - Manhattan 11

No

Bureau of Environmental Compliance

The total number of noise complaints received during the reporting period.

2007-03-28T19:32:00.000

None

Yes

CB

111

Yes

Annually

3

Fiscal Year

No

Number

2026

2025-10-01T00:00:00.000

NA

1

DOHMH

Department of Health and Mental Hygiene

5074

3644

Detect, prevent, and reduce the transmission of infectious diseases.

Prevent the transmission of vaccine-preventable diseases.

Children in public schools who have completed required immunizations (%) - School District23

No

Bureau of Immunization

The number of children in public schools who are in compliance with all immunizations required by State public health law, divided by the number of children in grades K-12 enrolled in NYC public schools. This is reported monthly during the school year September through June. Data is not reported during July and August because these months are outside of the usual school year.

2007-07-25T20:07:00.000

Up

Yes

SD

23

No

Annually

4

Fiscal Year

No

Percentage

2026

2025-10-01T00:00:00.000

NA

1

3-1-1

311

12372

12372

Provide information to the public

Deliver requested information to the public

Completed service requests (000)

No

311 Customer Service Center

Number of service requests to 311 that were completed in that fiscal year.

2020-09-09T21:16:00.000

None

No

No

Monthly

Fiscal Year

No

Number

2026

2025-10-01T00:00:00.000

353

1257

1000

DOHMH

Department of Health and Mental Hygiene

5361

3684

Prevent chronic disease by promoting access to health resources and a healthy environment.

Improve preventive health care.

Infant mortality rate (per 1,000 live births) (CY) - Brooklyn 13

No

Bureau of Vital Statistics

The number of deaths of infants under one year of age per 1,000 live births in NYC. Data is by calendar year.

2007-07-25T20:07:00.000

Down

Yes

CB

313

No

Annually

26

Calendar Year

No

Number

2023

2023-04-01T00:00:00.000

NA

1

CCHR

City Commission on Human Rights

15321

15321

Enforce the NYC Human Rights Law.

Investigate, prosecute and resolve complaints of discrimination, discriminatory harassment, and bias-based profiling in a timely and efficient manner.

Phone calls received by InfoLine staff

No

Law Enforcement Bureau

Total phone calls received by the Commission's InfoLine staff, including voicemails.

2023-12-21T16:26:00.000

None

No

Yes

PMMR/MMR

2

Fiscal Year

No

Number

2023

2023-03-01T00:00:00.000

NA

1

DOHMH

Department of Health and Mental Hygiene

5360

3684

Prevent chronic disease by promoting access to health resources and a healthy environment.

Improve preventive health care.

Infant mortality rate (per 1,000 live births) (CY) - Brooklyn 12

No

Bureau of Vital Statistics

The number of deaths of infants under one year of age per 1,000 live births in NYC. Data is by calendar year.

2007-07-25T20:07:00.000

Down

Yes

CB

312

No

Annually

26

Calendar Year

No

Number

2022

2022-04-01T00:00:00.000

NA

1

NYPL

New York Public Library

3055

3055

NYPL Performance Reporting - Branch

NYPL Performance Indicators - Branch

Libraries open seven days per week – Branches (%)

No

Office of The Branch Libraries

Libraries/branches open 7 days per week as a percent of the total locations, measured at the end of the reporting period. As of the FY26 PMMR, this includes libraries closed for long-term renovations.

2007-06-19T17:43:00.000

Up

No

No

Quarterly

1

Fiscal Year

No

Percentage

2019

2019-02-01T00:00:00.000

NA

8

8

1

DOE

Department of Education

6775

3914

Provide essential, non-academic services to all eligible New York City students in public, charter, and non-public schools.

Work with SCA to design, construct, modernize and repair durable, functional and attractive educational facilities, on schedule and within budget.

Students in schools that exceed capacity (%) - Elementary/middle schools - School District 26

No

School Construction Authority

The percent of the enrolled student population that attend schools, not including charter schools located in private buildings, where enrollment is 100 percent or more of functional capacity. Capacity is determined using a formula that reflects instructional needs, student population and building size. The formula is devised by the School Construction Authority in consultation with instructional and operational staff. Data is reported annually in the PMMR.

2007-08-14T14:43:00.000

Down

Yes

SD

26

No

Annually

8

School Year

No

Percentage

2026

2025-10-01T00:00:00.000

NA

1

DOHMH

Department of Health and Mental Hygiene

5382

3684

Prevent chronic disease by promoting access to health resources and a healthy environment.

Improve preventive health care.

Infant mortality rate (per 1,000 live births) (CY) - Staten Island 2

No

Bureau of Vital Statistics

The number of deaths of infants under one year of age per 1,000 live births in NYC. Data is by calendar year.

2007-07-25T20:07:00.000

Down

Yes

CB

502

No

Annually

26

Calendar Year

No

Number

2016

2015-12-01T00:00:00.000

NA

1

DOHMH

Department of Health and Mental Hygiene

5346

3684

Prevent chronic disease by promoting access to health resources and a healthy environment.

Improve preventive health care.

Infant mortality rate (per 1,000 live births) (CY) - Bronx 10

No

Bureau of Vital Statistics

The number of deaths of infants under one year of age per 1,000 live births in NYC. Data is by calendar year.

2007-07-25T20:07:00.000

Down

Yes

CB

210

No

Annually

26

Calendar Year

No

Number

2017

2016-07-01T00:00:00.000

NA

1

NYPD

New York City Police Department

15725

15725

Manage public safety programs related to traffic safety.

Reduce the incidence of traffic collisions, injuries and fatalities.

Traffic fatalities — Traditional bicyclists

No

DOT

The total number of traditional bicyclist operators killed as a result of traffic crashes in the reporting period.

2024-08-23T12:25:00.000

Down

No

No

PMMR/MMR

30

Fiscal Year

No

Number

2026

2025-10-01T00:00:00.000

2

1

CCHR

City Commission on Human Rights

2317

2317

Enforce the NYC Human Rights Law.

Investigate, prosecute and resolve complaints of discrimination, discriminatory harassment, and bias-based profiling in a timely and efficient manner.

Average age of complaint caseload (days)

No

Law Enforcement Bureau

The average time open complaints have been in progress measured from the date the complaint was filed through to the close of the reporting period.

2007-05-22T16:34:00.000

None

No

No

Monthly

3

Fiscal Year

Yes

Number

2016

2015-07-01T00:00:00.000

281

281

300

300

1

DOE

Department of Education

5087

3821

Educate New York City’s children to become productive, engaged adults.

Improve academic achievement.

Students in grades 3 to 8 meeting or exceeding standards - English Language Arts (%) - School District 4

No

New York State Department of Education (NYSED); New York City Public Schools Office of Policy and Evaluation (OPE)

The percent of general and special education students who meet the learning standard in English Language Arts (ELA) for their grade by performing at Level 3 (Proficient) or higher. Scores are on a scale ranging from Level 1, below basic proficiency level, through Level 4, the advanced level.

2007-08-14T14:43:00.000

Up

Yes

SD

4

No

Annually

30

School Year

No

Percentage

2026

2025-10-01T00:00:00.000

NA

1

NYPD

New York City Police Department

4696

3946

Manage public safety programs related to criminal activity.

Reduce the incidence of crime.

Robbery - 68th Precinct

No

NYPD Office of Management Analysis and Planning

Number of incidents of robbery corresponding to New York State Penal Law.

2008-03-03T17:26:00.000

Down

Yes

PP

68

Yes

Monthly

2

Fiscal Year

No

Number

2026

2025-10-01T00:00:00.000

1

DSNY

Department of Sanitation

1635

1635

Agency-wide Management

Agency-wide Management indicators

Private transfer station permits

No

Permit Inspection Unit

The number of private transfer station permits issued by the Department.

2007-04-10T17:02:00.000

None

No

CB

No

Annually

4

Fiscal Year

No

Number

2026

2026-03-01T00:00:00.000

NA

1

CCHR

City Commission on Human Rights

11241

11241

Enforce the NYC Human Rights Law.

Investigate, prosecute and resolve complaints of discrimination, discriminatory harassment, and bias-based profiling in a timely and efficient manner.

Matters initiated

No

Law Enforcement Bureau

Number of inquiries that result in a matter being initiated that requires follow-up from Commission staff. Possible outcomes include resolution before filing a complaint or the filing of a complaint.

2018-12-19T15:36:00.000

None

No

No

Monthly

3

Fiscal Year

No

Number

2019

2019-06-01T00:00:00.000

47

2319

1

DOHMH

Department of Health and Mental Hygiene

5351

3684

Prevent chronic disease by promoting access to health resources and a healthy environment.

Improve preventive health care.

Infant mortality rate (per 1,000 live births) (CY) - Brooklyn 3

No

Bureau of Vital Statistics

The number of deaths of infants under one year of age per 1,000 live births in NYC. Data is by calendar year.

2007-07-25T20:07:00.000

Down

Yes

CB

303

No

Annually

26

Calendar Year

No

Number

2025

2024-11-01T00:00:00.000

NA

1

DOHMH

Department of Health and Mental Hygiene

5337

3684

Prevent chronic disease by promoting access to health resources and a healthy environment.

Improve preventive health care.

Infant mortality rate (per 1,000 live births) (CY) - Bronx 1

No

Bureau of Vital Statistics

The number of deaths of infants under one year of age per 1,000 live births in NYC. Data is by calendar year.

2007-07-25T20:07:00.000

Down

Yes

CB

201

No

Annually

26

Calendar Year

No

Number

2019

2019-05-01T00:00:00.000

NA

1

DOE

Department of Education

15664

15664

Educate New York City’s children to become productive, engaged adults.

Improve academic achievement.

Average class size – Grades 9 to 12

No

Automate the School System

For courses in grades 6-12, average class size is calculated by the number of students as of a 10/31 enrollment snapshot in the first term of the school year in each course from the STARS system as determined by students who are meeting in the same place at the same time.

2024-08-06T15:37:00.000

Down

No

No

PMMR/MMR

8

School Year

No

Number

2026

2025-10-01T00:00:00.000

24.5

1

DOHMH

Department of Health and Mental Hygiene

5334

3684

Prevent chronic disease by promoting access to health resources and a healthy environment.

Improve preventive health care.

Infant mortality rate (per 1,000 live births) (CY) - Manhattan 10

No

Bureau of Vital Statistics

The number of deaths of infants under one year of age per 1,000 live births in NYC. Data is by calendar year.

2007-07-25T20:07:00.000

Down

Yes

CB

110

No

Annually

26

Calendar Year

No

Number

2021

2020-09-01T00:00:00.000

NA

1

DCWP

Department of Consumer and Worker Protection

3438

3438

Protect and advocate for consumers and ensure businesses comply with applicable laws and regulations

Respond to consumer complaints and mediate with businesses to achieve fair and timely outcomes.

Median days to close mediations

No

General Counsel Division

The median number of calendar days measured from the time the case is referred to mediation to the time the mediation case is closed. Mediations can be resolved or closed in several ways – agreement between the consumer and vendor is reached, a referral to DCWP’s General Counsel Division (GCD), referrals to other City agencies, and referrals to external entities such as New York State agencies.

2007-07-25T19:57:00.000

Down

No

No

Monthly

4

Fiscal Year

Yes

Number

2026

2025-10-01T00:00:00.000

34

32

28

28

1

DOHMH

Department of Health and Mental Hygiene

5366

3684

Prevent chronic disease by promoting access to health resources and a healthy environment.

Improve preventive health care.

Infant mortality rate (per 1,000 live births) (CY) - Brooklyn 18

No

Bureau of Vital Statistics

The number of deaths of infants under one year of age per 1,000 live births in NYC. Data is by calendar year.

2007-07-25T20:07:00.000

Down

Yes

CB

318

No

Annually

26

Calendar Year

No

Number

2017

2017-03-01T00:00:00.000

NA

1

DOHMH

Department of Health and Mental Hygiene

5373

3684

Prevent chronic disease by promoting access to health resources and a healthy environment.

Improve preventive health care.

Infant mortality rate (per 1,000 live births) (CY) - Queens 7

No

Bureau of Vital Statistics

The number of deaths of infants under one year of age per 1,000 live births in NYC. Data is by calendar year.

2007-07-25T20:07:00.000

Down

Yes

CB

407

No

Annually

26

Calendar Year

No

Number

2023

2023-02-01T00:00:00.000

NA

1

CCHR

City Commission on Human Rights

2311

2311

Enforce the NYC Human Rights Law.

Investigate, prosecute and resolve complaints of discrimination, discriminatory harassment, and bias-based profiling in a timely and efficient manner.

Complaints closed (%) — Probable cause determination

No

Law Enforcement Bureau

The percent of complaints closed during the reporting period where the Law Enforcement Bureau believes that probable cause exists to believe that the respondent(s) engaged in unlawful discrimination under the New York City Human Rights Law.

2007-05-22T16:34:00.000

None

No

No

Monthly

3

Fiscal Year

No

Percentage

2016

2016-03-01T00:00:00.000

10

8

1

CCHR

City Commission on Human Rights

2317

2317

Enforce the NYC Human Rights Law.

Investigate, prosecute and resolve complaints of discrimination, discriminatory harassment, and bias-based profiling in a timely and efficient manner.

Average age of complaint caseload (days)

No

Law Enforcement Bureau

The average time open complaints have been in progress measured from the date the complaint was filed through to the close of the reporting period.

2007-05-22T16:34:00.000

None

No

No

Monthly

3

Fiscal Year

Yes

Number

2016

2016-01-01T00:00:00.000

296

296

300

300

1

CCHR

City Commission on Human Rights

2325

2325

Enforce the NYC Human Rights Law.

Investigate, prosecute and resolve complaints of discrimination, discriminatory harassment, and bias-based profiling in a timely and efficient manner.

Complaints successfully mediated

No

Office of Mediation and Conflict Resolution

The number of complaints resolved through the Commission's free and voluntary mediation office.

2007-05-22T16:34:00.000

Up

No

Yes

Monthly

2

Fiscal Year

No

Number

2025

2025-01-01T00:00:00.000

1

9

1

DOHMH

Department of Health and Mental Hygiene

5350

3684

Prevent chronic disease by promoting access to health resources and a healthy environment.

Improve preventive health care.

Infant mortality rate (per 1,000 live births) (CY) - Brooklyn 2

No

Bureau of Vital Statistics

The number of deaths of infants under one year of age per 1,000 live births in NYC. Data is by calendar year.

2007-07-25T20:07:00.000

Down

Yes

CB

302

No

Annually

26

Calendar Year

No

Number

2024

2024-05-01T00:00:00.000

NA

1

CCHR

City Commission on Human Rights

15317

15317

Enforce the NYC Human Rights Law.

Investigate, prosecute and resolve complaints of discrimination, discriminatory harassment, and bias-based profiling in a timely and efficient manner.

Tests completed for Human Rights Law violations in housing, employment, and disability accommodations

No

Law Enforcement Bureau

The number of attempted tests that were successfully completed. Tests involve Law Enforcement staff reaching out to entities that may be violating the Human Rights Law, such as landlords or employers. Testing staff often seek services from these entities and note whether the entities' responses comply with the law.

2023-12-21T16:17:00.000

Up

No

Yes

PMMR/MMR

2

Fiscal Year

No

Number

2016

2015-11-01T00:00:00.000

NA

1

HPD

Housing Preservation and Development

6360

6360

Customer Service

Customer service indicators

Completed requests for interpretation

No

Division of Tenant and Owner Resources (DTOR)

The sum of all requests for interpretation using a language other than English fulfilled by the agency via telephone (including Language Line, call centers, offices/reception desks and 311 transfer calls) and via face-to-face interaction with bilingual employees or contracted interpreters.

2009-04-03T21:02:00.000

None

No

Yes

Quarterly

4

Fiscal Year

No

Number

2026

2025-10-01T00:00:00.000

250

1

DOHMH

Department of Health and Mental Hygiene

5338

3684

Prevent chronic disease by promoting access to health resources and a healthy environment.

Improve preventive health care.

Infant mortality rate (per 1,000 live births) (CY) - Bronx 2

No

Bureau of Vital Statistics

The number of deaths of infants under one year of age per 1,000 live births in NYC. Data is by calendar year.

2007-07-25T20:07:00.000

Down

Yes

CB

202

No

Annually

26

Calendar Year

No

Number

2018

2018-02-01T00:00:00.000

NA

1