NYC Open Data Plan: Mayor's Management Report (MMR) Indicators

2026

Business Integrity Commission (BIC)

2277

Violations issued to public wholesale markets and businesses

The number of violations issued to wholesalers and businesses operating in the public wholesale markets for violating the Agency’s laws and rules, ranging from littering to vehicle engine idling over 3 minutes.

Markets Enforcement Unit

The underlying data is owned by another agency or entity.

The underlying data is owned by another agency that regularly maintains the transactions.

2026

Business Integrity Commission (BIC)

6590

CORE facility rating

CORE facility rating: An average Customers Observing and Reporting Experiences (CORE) score based on the rating of 15 conditions, including physical conditions (e.g., cleanliness, litter, seating) and customer service conditions (e.g., wait time, professionalism), for all agency walk-in facilities inspected, divided by the number of walk-in facilities inspected. Each of the 15 conditions can be rated excellent, good, fair or poor. Ratings of excellent are worth 100 points each, good ratings are worth 67 points, fair ratings are worth 33 points and poor ratings receive no points. Facilities are rated by trained City inspectors.

Mayor's Office of Operations

Yes

https://data.cityofnewyork.us/City-Government/SCOUT-CORE/xrwg-eczf

2026

Business Integrity Commission (BIC)

6593

Letters responded to within 14 days (%)

The percentage of letters answered in 14 calendar days or less. Responses should be substantive and adequately address the question/issue raised by the customer. A simple acknowledgement is not considered an adequate response. However, for more complex inquiries that require research and action by the agency, an acknowledgement including a description of the next step (either on the agency's behalf, or the customer's), as well as an estimated time frame for completion, is considered acceptable and can be reported as part of the 14-day response. Agencies must track internally the additional time until a customer has a full and complete response.

Business Integrity Commission

No, the underlying data is exempt from publication as per NYC's Open Data Law.

The underlying data is exempt from publication as per NYC's Open Data Law because it reflects the internal deliberative process of the agency.

2026

Business Integrity Commission (BIC)

6595

E-mails responded to within 14 days (%)

The percentage of emails answered in 14 calendar days or less. Responses should be substantive and adequately address the question/issue raised by the customer. A simple acknowledgement is not considered an adequate response. However, for more complex inquiries that require research and action by the agency, an acknowledgement including a description of the next step (either on the agency's behalf, or the customer's), as well as an estimated time frame for completion, is considered acceptable and can be reported as part of the 14-day response. Agencies must track internally the additional time until a customer has a full and complete response.

Business Integrity Commission

No, the underlying data is exempt from publication as per NYC's Open Data Law.

The underlying data is exempt from publication as per NYC's Open Data Law because it reflects the internal deliberative process of the agency.

2026

Business Integrity Commission (BIC)

6601

Completed requests for interpretation

The sum of all requests for interpretation using a language other than English fulfilled by the agency via telephone (including Language Line, call centers, offices/reception desks and 311 transfer calls) and via face-to-face interaction with bilingual employees or contracted interpreters.

Business Integrity Commission

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

This MMR indicator is a count of "Completed requests for interpretation" and is recorded quarterly. Aside from the publication of the MMR and PMMR, this indicator count is available on the Dynamic Mayor's Management Report (DMMR). See link : https://www.nyc.gov/site/operations/reports/mmr.page

2026

Business Integrity Commission (BIC)

10566

Public Wholesale Markets Violations admitted to or upheld at OATH (%)

The number of notices of violation paid without a hearing and the number upheld upon a hearing at OATH as a percentage of all notices of violation issued by BIC at public markets.

Markets Enforcement Unit

The underlying data is owned by another agency or entity.

The underlying data is owned by another agency that regularly records the determinations.

2026

Business Integrity Commission (BIC)

10736

Average time to approve waste hauling applications (days) — New

The average number of days to process and approve new waste hauling license and registration applications, from the date of filing of the application to the date of approval by the Legal Unit. This does not include applications that undergo long-term investigations and are subsequently approved.

Licensing Unit/Legal Unit/Background Investigations Unit

No, the underlying data is exempt from publication as per NYC's Open Data Law.

The underlying data is exempt from publication as per NYC's Open Data Law because it reflects the internal deliberative process of the agency.

2026

Business Integrity Commission (BIC)

10737

Average time to approve waste hauling applications (days) — Renewal

The average number of days to process and approve waste hauling license and registration renewal applications, from the date of filing of the application to the date of approval by the Legal Unit. This does not include applications that undergo long-term investigations and are subsequently approved.

Licensing Unit/Legal Unit/Background Investigations Unit

No, the underlying data is exempt from publication as per NYC's Open Data Law.

The underlying data is exempt from publication as per NYC's Open Data Law because it reflects the internal deliberative process of the agency.

2026

Business Integrity Commission (BIC)

10747

Waste hauling applications approved — New

The number of new waste hauling license and registration applications approved after completion of background investigations of the applicant company, principals and key employees.

Licensing Unit/Legal Unit/Background Investigations Unit

Yes

https://data.cityofnewyork.us/City-Government/Trade-Waste-Hauler-Licensees/867j-5pgi/about_data ; https://data.cityofnewyork.us/City-Government/Construction-Demolition-Registrants/cspg-yi7g/about_data ; https://data.cityofnewyork.us/City-Government/Self-Hauler-Registrants/a8wp-rerh/about_data

2026

Business Integrity Commission (BIC)

10748

Waste hauling applications approved — Renewal

The number of renewal waste hauling license and registration applications approved after completion of background investigations of the applicant company, principals and key employees.

Licensing Unit/Legal Unit/Background Investigations Unit

Yes

https://data.cityofnewyork.us/City-Government/Trade-Waste-Hauler-Licensees/867j-5pgi/about_data ; https://data.cityofnewyork.us/City-Government/Construction-Demolition-Registrants/cspg-yi7g/about_data ; https://data.cityofnewyork.us/City-Government/Self-Hauler-Registrants/a8wp-rerh/about_data

2026

Business Integrity Commission (BIC)

10765

Violations issued to legally operating private waste haulers

The number of violations issued to parties who are licensed or registered by BIC, for violating the City’s laws and rules covering private waste hauling.

Investigations Unit and Legal Unit

Yes

https://data.cityofnewyork.us/Business/BIC-Issued-Violations/upii-frjc/about_data

2026

Business Integrity Commission (BIC)

10766

Private Waste Hauler Violations admitted to or upheld at OATH (%)

The number of notices of violation paid without a hearing and the number upheld upon a hearing at OATH as a percentage of all notices of violation issued by BIC to private waste haulers.

Investigations Unit and Legal Unit

Yes

https://data.cityofnewyork.us/Business/BIC-Issued-Violations/upii-frjc/about_data

2026

Business Integrity Commission (BIC)

11001

Public wholesale market applications pending — New

The number of new public wholesale market registration applications pending at the end of the current reporting period. This does not include applications slated for denial or under long-term investigation.

Licensing Unit/Legal Unit/Background Investigations Unit

No, the underlying data is exempt from publication as per NYC's Open Data Law.

The underlying data is exempt from publication as per NYC's Open Data Law because it reflects the internal deliberative process of the agency.

2026

Business Integrity Commission (BIC)

11002

Public wholesale market applications pending — Renewal

The number of renewal public wholesale market registration applications pending at the end of the current reporting period. This does not include applications slated for

Licensing Unit/Legal Unit/Background Investigations Unit

No, the underlying data is exempt from publication as per NYC's Open Data Law.

The underlying data is exempt from publication as per NYC's Open Data Law because it reflects the internal deliberative process of the agency.

2026

Business Integrity Commission (BIC)

11236

Public wholesale market license and registration applications denied or revoked

The number of new and renewal public wholesale market license and registration applications denied or revoked after background and other investigations of the applicant companies and principals, pursuant to the applicable laws and regulations.

Licensing Unit/Legal Unit/Background Investigations Unit

Yes

https://data.cityofnewyork.us/Business/Denied-TW-and-Wholesale-Market-Companies/exsg-kpya/about_data

2026

Business Integrity Commission (BIC)

11237

Waste hauling license and registration applications denied or revoked

The number of new and renewal trade waste hauling license and registration applications denied or revoked after background and other investigations of the applicant companies and principals, pursuant to the applicable laws and regulations.

Licensing Unit/Legal Unit/Background Investigations Unit

Yes

https://data.cityofnewyork.us/Business/Denied-TW-and-Wholesale-Market-Companies/exsg-kpya/about_data

2026

Civilian Complaint Review Board (CCRB)

2134

Average time to complete a full investigation (days)

The average number of days to complete a full investigation measured from the date CCRB received the complaint to the date when the Board members render a final decision. The indicator measures the elapsed time from the start of the investigation to the closing date for all full investigations closed in the reporting period.

Investigations Unit, Complaint Tracking System

Yes

https://data.cityofnewyork.us/Public-Safety/Civilian-Complaint-Review-Board-Complaints-Against/2mby-ccnw/about_data

2026

Civilian Complaint Review Board (CCRB)

2135

Closed allegations with findings on the merits (%)

The percentage of allegations fully investigated and closed as substantiated, exonerated or unfounded. The Board renders findings on the merits when sufficient evidence has been gathered to allow a factual conclusion to be made. No findings on the merits are made when allegations are unsubstantiated, the subject officer is no longer a member of NYPD, or the subject officer could not be identified.

Investigations Unit, Complaint Tracking System

Yes

https://data.cityofnewyork.us/Public-Safety/Civilian-Complaint-Review-Board-Penalties/keep-pkmh/about_data

2026

Civilian Complaint Review Board (CCRB)

2136

Total civilian complaints against uniformed members of NYPD

The number of complaints made by civilians against members of the New York City Police Department, investigated by CCRB, for allegations of excessive force, abuse of authority, discourtesy and offensive language.

Investigations Unit, Complaint Tracking System

Yes

https://data.cityofnewyork.us/Public-Safety/Civilian-Complaint-Review-Board-Complaints-Against/2mby-ccnw/about_data

2026

Civilian Complaint Review Board (CCRB)

2137

Full investigations as a percentage of total cases closed (%)

The percentage of all cases on the Board’s docket that were closed during the reporting period after being fully investigated; the remainder were truncated due to a complaint being withdrawn, complainant, victim or witness being unable to cooperate or unavailable to aid in the investigation.

Investigations Unit, Complaint Tracking System

Yes

https://data.cityofnewyork.us/Public-Safety/Civilian-Complaint-Review-Board-Complaints-Against/2mby-ccnw/about_data

2026

Civilian Complaint Review Board (CCRB)

2138

Officers disciplined (excluding pending and filed cases) (%)

The percentage of substantiated complaints reviewed by NYPD where the police officer received some sort of discipline. Excludes pending cases (cases that are still open) and filed cases (those with officers no longer employed by the Department when the case was reviewed).

Investigations Unit, New York City Police Department (NYPD) & CCRB Complaint Tracking System

Yes

https://data.cityofnewyork.us/Public-Safety/Civilian-Complaint-Review-Board-Complaints-Against/2mby-ccnw/about_data

2026

Civilian Complaint Review Board (CCRB)

2154

Cases successfully mediated

The number of cases where both the civilian(s) and the officer(s) participated in a successful mediation session at CCRB.

Mediation Unit, Complaint Tracking System

Yes

https://data.cityofnewyork.us/Public-Safety/Civilian-Complaint-Review-Board-Complaints-Against/2mby-ccnw/about_data

2026

Civilian Complaint Review Board (CCRB)

2155

Cases with mutual agreement to mediate

The number of cases referred and accepted for mediation. Source: CCRB Complaint Tracking System.

Mediation Unit

Yes

https://data.cityofnewyork.us/Public-Safety/Civilian-Complaint-Review-Board-Complaints-Against/2mby-ccnw/about_data

2026

Civilian Complaint Review Board (CCRB)

2157

Average mediation case completion time (days)

The average number of days required for completion of cases referred to mediation, as measured from the date a complaint is received by CCRB to the date a complaint is successfully mediated.

Mediation Unit, Complaint Tracking System

Yes

https://data.cityofnewyork.us/Public-Safety/Civilian-Complaint-Review-Board-Complaints-Against/2mby-ccnw/about_data

2026

Civilian Complaint Review Board (CCRB)

2160

Officers who accepted mediation (%)

The percentage of identified officers who accepted mediation after the civilian(s) agreed to mediate the complaint as an alternative to a full investigation.

Mediation Unit, Complaint Tracking System

No, the underlying data is exempt from publication as per NYC's Open Data Law.

Imputed value not based on public data

2026

Civilian Complaint Review Board (CCRB)

2161

Civilians who accepted mediation (%)

The percentage of civilians who agreed to mediate their complaints when mediation was offered by a CCRB investigator.

Mediation Unit, Complaint Tracking System

No, the underlying data is exempt from publication as per NYC's Open Data Law.

Imputed value not based on public data

2026

Civilian Complaint Review Board (CCRB)

2162

Mediation satisfaction rate (%)

The percentage of civilians who participated in a successful mediation who asserted their satisfaction with the process.

Mediation Unit, Complaint Tracking System

This MMR Indicator was retired

2026

Civilian Complaint Review Board (CCRB)

5776

CORE facility rating

CORE facility rating: An average Customers Observing and Reporting Experiences (CORE) score based on the rating of 15 conditions, including physical conditions (e.g., cleanliness, litter, seating) and customer service conditions (e.g., wait time, professionalism), for all agency walk-in facilities inspected, divided by the number of walk-in facilities inspected. Each of the 15 conditions can be rated excellent, good, fair or poor. Ratings of excellent are worth 100 points each, good ratings are worth 67 points, fair ratings are worth 33 points and poor ratings receive no points. Facilities are rated by trained City inspectors.

Mayor's Office of Operations

Yes

https://data.cityofnewyork.us/City-Government/SCOUT-CORE/xrwg-eczf

2026

Civilian Complaint Review Board (CCRB)

5779

Letters responded to within 14 days (%)

The percentage of letters answered in 14 calendar days or less. Responses are substantive and adequately address the question/issue raised by the customer. However, for complex inquiries that require research and additional action on the part of the agency, an acknowledgement which includes a description of the next step, as well as an estimated time frame for completion, is considered acceptable and is also reported as part of the 14 day response. Agencies track the additional time until a customer has a complete and full response.

NULL

No, the underlying data is exempt from publication as per NYC's Open Data Law.

Imputed value not based on public data

2026

Civilian Complaint Review Board (CCRB)

5781

E-mails responded to within 14 days (%)

The percentage of emails answered in 14 calendar days or less. Responses are substantive and adequately address the question/issue raised by the customer. However, for complex inquiries that require research and additional action on the part of the agency, an acknowledgement which includes a description of the next step, as well as an estimated time frame for completion, is considered acceptable and is also reported as part of the 14 day response. Agencies track the additional time until a customer has a complete and full response.

NULL

No, the underlying data is exempt from publication as per NYC's Open Data Law.

Imputed value not based on public data

2026

Civilian Complaint Review Board (CCRB)

5787

Completed requests for interpretation

The sum of all requests for interpretation using a language other than English fulfilled by the agency via telephone (including Language Line, call centers, offices/reception desks and 311 transfer calls) and via face-to-face interaction with bilingual employees or contracted interpreters.

NULL

No, the underlying data is exempt from publication as per NYC's Open Data Law.

Imputed value not based on public data

2026

Civilian Complaint Review Board (CCRB)

9166

Cases closed

Number of cases in which Board members render a final decision.

Complaint Tracking System

Yes

https://data.cityofnewyork.us/Public-Safety/Civilian-Complaint-Review-Board-Complaints-Against/2mby-ccnw/about_data

2026

Civilian Complaint Review Board (CCRB)

9303

Average time to complete a substantiated investigation (days)

The average number of days to complete a substantiated case, as measured from date CCRB received the complaint to the date when the Board renders a final decision. The indicator measures the elapsed time from the start of the investigation to the closing date for all full substantiated investigations closed within the reporting period.

Scheduled for publication

2026

Civilian Complaint Review Board (CCRB)

10166

Average age of open docket (days)

The average age in days, as measured from date the complaint was received by CCRB, for all open cases on the docket. Source: CCRB Complaint Tracking System.

NULL

No, the underlying data is exempt from publication as per NYC's Open Data Law.

Imputed value not based on public data

2026

Civilian Complaint Review Board (CCRB)

10177

Substantiated cases in which the statute of limitations expired (%)

The percentage of substantiated cases completed after a cases' statute of limitations has expired. The statute of limitations is measured from the date of incident.

Complaint Tracking System

Yes

https://data.cityofnewyork.us/Public-Safety/Civilian-Complaint-Review-Board-Complaints-Against/2mby-ccnw/about_data

2026

Civilian Complaint Review Board (CCRB)

10921

Administrative prosecution cases closed — Total

Pursuant to the April 2, 2012 Memorandum of Understanding (MOU) between NYPD and CCRB, the total number of substantiated cases with charges and specifications recommended by the Board that are closed by CCRB's Administrative Prosecution Unit (APU). Total APU case closures include all closures, such as cases closed by plea agreement, trial, dismissal, expired statute of limitations, reconsidered cases and cases retained (those in which NYPD keeps jurisdiction pursuant to Section 2 of the MOU).

Administrative Prosecution Unit (APU)

Yes

https://data.cityofnewyork.us/Public-Safety/Civilian-Complaint-Review-Board-Penalties/keep-pkmh/about_data

2026

Civilian Complaint Review Board (CCRB)

10922

Administrative prosecution cases closed — By plea

The number of substantiated cases with charges and specifications recommended by the Board that are closed by plea agreement.

Administrative Prosecution Unit (APU)

Yes

https://data.cityofnewyork.us/Public-Safety/Civilian-Complaint-Review-Board-Penalties/keep-pkmh/about_data

2026

Civilian Complaint Review Board (CCRB)

10923

Administrative prosecution cases closed — By trial

The number of substantiated cases with charges and specifications recommended by the Board that were tried by CCRB's Administrative Prosecution Unit (APU). APU prosecutes these cases in front of an NYPD administrative law judge.

Administrative Prosecution Unit (APU)

Yes

https://data.cityofnewyork.us/Public-Safety/Civilian-Complaint-Review-Board-Penalties/keep-pkmh/about_data

2026

Civilian Complaint Review Board (CCRB)

10924

Outreach presentations conducted

The number of outreach events conducted by CCRB’s Outreach Unit.

Outreach Unit

No, the underlying data is exempt from publication as per NYC's Open Data Law.

Imputed value not based on public data

2026

Civilian Complaint Review Board (CCRB)

15053

Unable to investigate complaints closed

The number of complaints closed during the year as "Complainant Uncooperative", "Complainant Unavailable", "Alleged Victim Uncooperative", "Alleged Victim Unavailable", "Witness Uncooperative", "Witness Unavailable", "Victim Unidentified", or "OMB PEG Directive Closure."

Investigations Unit

Yes

https://data.cityofnewyork.us/Public-Safety/Civilian-Complaint-Review-Board-Complaints-Against/2mby-ccnw/about_data

2026

Civilian Complaint Review Board (CCRB)

15054

Complaint withdrawn complaints closed

The number of complaints closed during the year as "Complaint Withdrawn."

Investigations Unit

Yes

https://data.cityofnewyork.us/Public-Safety/Civilian-Complaint-Review-Board-Complaints-Against/2mby-ccnw/about_data

2026

Civilian Complaint Review Board (CCRB)

15055

Closed Pending Litigation complaints closed

The number of complaints closed during the year as "Closed Pending Litigation."

Investigations Unit

Yes

https://data.cityofnewyork.us/Public-Safety/Civilian-Complaint-Review-Board-Complaints-Against/2mby-ccnw/about_data

2026

Civilian Complaint Review Board (CCRB)

15056

Miscellaneous closure complaints closed

The number of complaints closed during the year as a miscellaneous closure.

Investigations Unit

Yes

https://data.cityofnewyork.us/Public-Safety/Civilian-Complaint-Review-Board-Complaints-Against/2mby-ccnw/about_data

2026

Civilian Complaint Review Board (CCRB)

15057

Substantiated complaints closed

The number of complaints closed during the year as Substantiated.

Investigations Unit

Yes

https://data.cityofnewyork.us/Public-Safety/Civilian-Complaint-Review-Board-Complaints-Against/2mby-ccnw/about_data

2026

Civilian Complaint Review Board (CCRB)

15058

Within NYPD guidelines complaints closed

The number of complaints closed during the year as "Within NYPD Guidelines."

Investigations Unit

Yes

https://data.cityofnewyork.us/Public-Safety/Civilian-Complaint-Review-Board-Complaints-Against/2mby-ccnw/about_data

2026

Civilian Complaint Review Board (CCRB)

15059

Unfounded complaints closed

The number of complaints closed during the year as "Unfounded."

Investigations Unit

Yes

https://data.cityofnewyork.us/Public-Safety/Civilian-Complaint-Review-Board-Complaints-Against/2mby-ccnw/about_data

2026

Civilian Complaint Review Board (CCRB)

15060

Officer Unidentified complaints closed

The number of complaints closed during the year as "Officer Unidentified."

Investigations Unit

Yes

https://data.cityofnewyork.us/Public-Safety/Civilian-Complaint-Review-Board-Complaints-Against/2mby-ccnw/about_data

2026

Civilian Complaint Review Board (CCRB)

15061

Unable to determine complaints closed

The number of complaints closed during the year as "Unable to Determine."

Investigations Unit

Yes

https://data.cityofnewyork.us/Public-Safety/Civilian-Complaint-Review-Board-Complaints-Against/2mby-ccnw/about_data

2026

Civilian Complaint Review Board (CCRB)

15062

Concurrence decisions returned

The number of decisions returned by NYPD in concurrence with CCRB's finding and recommendations.

Investigations Unit

Yes

https://data.cityofnewyork.us/Public-Safety/Civilian-Complaint-Review-Board-Penalties/keep-pkmh/about_data

2026

Civilian Complaint Review Board (CCRB)

15063

Non-concurrence decisions returned

The number of decisions returned by NYPD not in concurrence with CCRB's finding and recommendations.

Investigations Unit

Yes

https://data.cityofnewyork.us/Public-Safety/Civilian-Complaint-Review-Board-Penalties/keep-pkmh/about_data