NYC Open Data Plan: Mayor's Management Report (MMR) Indicators

2026

Civilian Complaint Review Board (CCRB)

15064

Cases with discipline returned

The number of decisions returned by NYPD involving any amount of discipline.

Investigations Unit

Yes

https://data.cityofnewyork.us/Public-Safety/Civilian-Complaint-Review-Board-Penalties/keep-pkmh/about_data

2026

Civilian Complaint Review Board (CCRB)

15065

Cases without discipline returned

The number of decisions returned by NYPD without any discipline.

Investigations Unit

Yes

https://data.cityofnewyork.us/Public-Safety/Civilian-Complaint-Review-Board-Penalties/keep-pkmh/about_data

2026

Civilian Complaint Review Board (CCRB)

15066

Non-adjudicated cases returned

Number of cases returned to CCRB without adjudication (for example, cases in which the SOL expired, or in which an officer retired)

Investigations Unit

Yes

https://data.cityofnewyork.us/Public-Safety/Civilian-Complaint-Review-Board-Penalties/keep-pkmh/about_data

2026

Civilian Complaint Review Board (CCRB)

15067

Average days to first officer interview

The average number of days until CCRB investigators complete a first interview with a subject or witness officer.

Investigations Unit

No, the underlying data is exempt from publication as per NYC's Open Data Law.

Imputed value not based on public data

2026

Civilian Complaint Review Board (CCRB)

15068

Average days for response to body-worn camera request

The average number of days until CCRB receives a response to a Body-Worn Camera footage request.

Investigations Unit

No, the underlying data is exempt from publication as per NYC's Open Data Law.

Imputed value not based on public data

2026

Civilian Complaint Review Board (CCRB)

15069

Active MOS with greater than 5 complaints

The number of NYPD members of service active with more than 5 complaints.

Investigations Unit

Yes

http://data.cityofnewyork.us/Public-Safety/Civilian-Complaint-Review-Board-Penalties/keep-pkmh/about_data

2026

Civilian Complaint Review Board (CCRB)

15070

Active MOS with greater than 10 complaints

The number of NYPD members of service active with more than 10 complaints.

Investigations Unit

Yes

http://data.cityofnewyork.us/Public-Safety/Civilian-Complaint-Review-Board-Penalties/keep-pkmh/about_data

2026

Civilian Complaint Review Board (CCRB)

15071

Force allegations closed

The number of "Force" allegations closed.

Investigations Unit

Yes

https://data.cityofnewyork.us/Public-Safety/Civilian-Complaint-Review-Board-Allegations-Agains/6xgr-kwjq/about_data

2026

Civilian Complaint Review Board (CCRB)

15072

Abuse of authority allegations closed

The number of "Abuse of Authority" allegations closed.

Investigations Unit

Yes

https://data.cityofnewyork.us/Public-Safety/Civilian-Complaint-Review-Board-Allegations-Agains/6xgr-kwjq/about_data

2026

Civilian Complaint Review Board (CCRB)

15073

Discourtesy allegations closed

The number of "Discourtesy" allegations closed.

Investigations Unit

Yes

https://data.cityofnewyork.us/Public-Safety/Civilian-Complaint-Review-Board-Allegations-Agains/6xgr-kwjq/about_data

2026

Civilian Complaint Review Board (CCRB)

15075

Offensive language allegations closed

The number of "Offensive Language" allegations closed.

Investigations Unit

Yes

https://data.cityofnewyork.us/Public-Safety/Civilian-Complaint-Review-Board-Allegations-Agains/6xgr-kwjq/about_data

2026

Civilian Complaint Review Board (CCRB)

15076

Untruthful statement allegations closed

The number of "Untruthful Statements" allegations closed.

Investigations Unit

Yes

https://data.cityofnewyork.us/Public-Safety/Civilian-Complaint-Review-Board-Allegations-Agains/6xgr-kwjq/about_data

2026

Commission on Human Rights (CCHR)

2303

Pre-complaint resolutions

The number of matters resolved on consent of all parties prior to the filing of a complaint. Matters result from inquiries that require follow-up from the Law Enforcement Bureau.

Law Enforcement Bureau

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

CCHR will be having internal conversations over the next year to determine if this data can be published and, if so, confirm the timeline and other publishing details.

2026

Commission on Human Rights (CCHR)

2304

Complaints filed

The number of complaints of violations of the New York City Human Rights Law filed for investigation with the Law Enforcement Bureau during the reporting period.

Law Enforcement Bureau

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

CCHR will be having internal conversations over the next year to determine if this data can be published and, if so, confirm the timeline and other publishing details.

2026

Commission on Human Rights (CCHR)

2309

Complaints closed

The number of complaints of violations of the New York City Human Rights Law filed for investigation with the Law Enforcement Bureau that were closed during the reporting period.

Law Enforcement Bureau

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

CCHR will be having internal conversations over the next year to determine if this data can be published and, if so, confirm the timeline and other publishing details.

2026

Commission on Human Rights (CCHR)

2310

Complaints closed (%) — No probable cause determination

The percentage of complaints closed during the reporting period where the Law Enforcement Bureau finds that probable cause does not exist to believe that the respondent(s) engaged in unlawful discrimination under the New York City Human Rights Law.

Law Enforcement Bureau

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

CCHR will be having internal conversations over the next year to determine if this data can be published and, if so, confirm the timeline and other publishing details.

2026

Commission on Human Rights (CCHR)

2311

Complaints closed (%) — Probable cause determination

The percent of complaints closed during the reporting period where the Law Enforcement Bureau believes that probable cause exists to believe that the respondent(s) engaged in unlawful discrimination under the New York City Human Rights Law.

Law Enforcement Bureau

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

CCHR will be having internal conversations over the next year to determine if this data can be published and, if so, confirm the timeline and other publishing details.

2026

Commission on Human Rights (CCHR)

2312

Complaints closed (%) — Administrative cause

The percentage of closed complaints where the Law Enforcement Bureau finds dismissal appropriate due to, but not limited to: the inability to locate complainant after diligent efforts to do so; complainant's repeated failure to appear at mutually agreed-upon appointments with CCHR staff or unwillingness to meet with CCHR staff, provide requested information, or attend a hearing; complainant's unwillingness to accept reasonable proposed conciliation agreement; complainant's repeated conduct disruptive to the orderly function of the Commission; complainant's request for dismissal; or where the Law Enforcement Bureau finds the prosecution of the complaint will not serve the public interest.

Law Enforcement Bureau

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

CCHR will be having internal conversations over the next year to determine if this data can be published and, if so, confirm the timeline and other publishing details.

2026

Commission on Human Rights (CCHR)

2313

Complaints closed (%) — Settlement

The percentage of complaints closed during the reporting period due to the parties' agreement to terms that will resolve and close the complaint.

Law Enforcement Bureau

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

CCHR will be having internal conversations over the next year to determine if this data can be published and, if so, confirm the timeline and other publishing details.

2026

Commission on Human Rights (CCHR)

2314

Complaints referred to the Office of Administrative Trials and Hearings

The number of complaints that the Law Enforcement Bureau refers to the Office of Administrative Trials and Hearings for trial.

Law Enforcement Bureau

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

CCHR will be having internal conversations over the next year to determine if this data can be published and, if so, confirm the timeline and other publishing details.

2026

Commission on Human Rights (CCHR)

2316

Modifications for accessibility for people with disabilities

The number of matters where modifications are made to housing accommodations, public accommodations, or workplaces in order to allow for accessibility for individuals with disabilities.

Law Enforcement Bureau

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

CCHR will be having internal conversations over the next year to determine if this data can be published and, if so, confirm the timeline and other publishing details.

2026

Commission on Human Rights (CCHR)

2317

Average age of complaint caseload (days)

The average time open complaints have been in progress measured from the date the complaint was filed through to the close of the reporting period.

Law Enforcement Bureau

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

CCHR will be having internal conversations over the next year to determine if this data can be published and, if so, confirm the timeline and other publishing details.

2026

Commission on Human Rights (CCHR)

2319

Complaints pending by age — less than one year

The number of open complaints still in progress that have been open with the Law Enforcement Bureau for less than one year measured from the date the complaint was filed through the close of the reporting period.

Law Enforcement Bureau

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

CCHR will be having internal conversations over the next year to determine if this data can be published and, if so, confirm the timeline and other publishing details.

2026

Commission on Human Rights (CCHR)

2324

Open complaints

The number of open complaints at the close of the reporting period.

Law Enforcement Bureau

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

CCHR will be having internal conversations over the next year to determine if this data can be published and, if so, confirm the timeline and other publishing details.

2026

Commission on Human Rights (CCHR)

2325

Complaints successfully mediated

The number of complaints resolved through the Commission's free and voluntary mediation office.

Office of Mediation and Conflict Resolution

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

CCHR will be having internal conversations over the next year to determine if this data can be published and, if so, confirm the timeline and other publishing details.

2026

Commission on Human Rights (CCHR)

2326

Training and outreach sessions

The number of conferences, workshops, training sessions and youth-based training sessions on issues including but not limited to the Human Rights Law, cultural diversity, and conflict resolution.

Community Relations Bureau

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

CCHR will be having internal conversations over the next year to determine if this data can be published and, if so, confirm the timeline and other publishing details.

2026

Commission on Human Rights (CCHR)

2328

Training and outreach sessions targeting youth

The number of workshops and training sessions that cater to youth on issues including but not limited to the Human Rights Law, cultural diversity, conflict resolution and peer mediation provided by CCHR to students, teachers, parents or administrators.

Community Relations Bureau

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

CCHR will be having internal conversations over the next year to determine if this data can be published and, if so, confirm the timeline and other publishing details.

2026

Commission on Human Rights (CCHR)

5751

Average wait time to speak with a customer service agent (minutes)

The average time in minutes from either (1) the time a customer arrives in the office until meeting with a Human Rights Specialist, or (2) the time of a customer’s scheduled appointment until meeting with an attorney. Security/building entry wait times are not included unless a security guard plays a formal intake role.

Law Enforcement Bureau

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

CCHR will be having internal conversations over the next year to determine if this data can be published and, if so, confirm the timeline and other publishing details.

2026

Commission on Human Rights (CCHR)

5754

CORE facility rating

CORE facility rating: An average Customers Observing and Reporting Experiences (CORE) score based on the rating of 15 conditions, including physical conditions (e.g., cleanliness, litter, seating) and customer service conditions (e.g., wait time, professionalism), for all agency walk-in facilities inspected, divided by the number of walk-in facilities inspected. Each of the 15 conditions can be rated excellent, good, fair or poor. Ratings of excellent are worth 100 points each, good ratings are worth 67 points, fair ratings are worth 33 points and poor ratings receive no points. Facilities are rated by trained City inspectors.

Mayor's Office of Operations

Yes

https://data.cityofnewyork.us/City-Government/SCOUT-CORE/xrwg-eczf

2026

Commission on Human Rights (CCHR)

5757

Letters responded to within 14 days (%)

The percentage of letters answered in 14 calendar days or less. Responses should be substantive and adequately address the question/issue raised by the customer. A simple acknowledgement is not considered an adequate response. However, for more complex inquiries that require research and action on the part of the agency, an acknowledgement that includes a description of the next step (either on the agency’s behalf, or the customer’s), as well as an estimated time frame for completion, is considered acceptable and can be reported as part of the 14 day-response. Agencies must track internally the additional time until a customer has a complete and full response.

Law Enforcement Bureau and Community Relations Bureau

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

CCHR will be having internal conversations over the next year to determine if this data can be published and, if so, confirm the timeline and other publishing details.

2026

Commission on Human Rights (CCHR)

5759

E-mails responded to within 14 days (%)

The percentage of emails answered in 14 calendar days or less. Responses should be substantive and adequately address the question/issue raised by the customer. A simple acknowledgement is not considered an adequate response. However, for more complex inquiries that require research and action on the part of the agency, an acknowledgement that includes a description of the next step (either on the agency’s behalf, or the customer’s), as well as an estimated time frame for completion, is considered acceptable and can be reported as part of the 14-day response. Agencies must track internally the additional time until a customer has a complete and full response.

Law Enforcement Bureau and Community Relations Bureau

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

CCHR will be having internal conversations over the next year to determine if this data can be published and, if so, confirm the timeline and other publishing details.

2026

Commission on Human Rights (CCHR)

5765

Completed requests for interpretation

The sum of all requests for interpretation using a language other than English fulfilled by the agency via telephone (including Language Line, call centers, offices/reception desks and 311 transfer calls) and via face-to-face interaction with bilingual employees or contracted interpreters.

Law Enforcement Bureau and Community Relations Bureau

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

CCHR will be having internal conversations over the next year to determine if this data can be published and, if so, confirm the timeline and other publishing details.

2026

Commission on Human Rights (CCHR)

11240

Inquiries received

Number of inquiries describing alleged violations of the New York City Human Rights Law fielded by Commission staff.

Law Enforcement Bureau

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

2026

Commission on Human Rights (CCHR)

11241

Matters initiated

Number of inquiries that result in a matter being initiated that requires follow-up from Commission staff. Possible outcomes include resolution before filing a complaint or the filing of a complaint.

Law Enforcement Bureau

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

CCHR will be having internal conversations over the next year to determine if this data can be published and, if so, confirm the timeline and other publishing details.

2026

Commission on Human Rights (CCHR)

11242

People reached

Number of people reached by Commission staff through its outreach activities. This includes attendance at conferences, workshops, trainings, and events at which staff are invited to speak about the Commission's work.

Community Relations Bureau

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

CCHR will be having internal conversations over the next year to determine if this data can be published and, if so, confirm the timeline and other publishing details.

2026

Commission on Human Rights (CCHR)

11262

Value of damages for complainants ($)

The value in dollars of all monetary relief, including damages and attorney's fees, ordered to be paid to complainants.

Law Enforcement Bureau

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

CCHR will be having internal conversations over the next year to determine if this data can be published and, if so, confirm the timeline and other publishing details.

2026

Commission on Human Rights (CCHR)

11263

Value of civil penalties imposed ($)

The value in dollars of civil penalties ordered to be paid to the City due to violation of City Human Rights Law.

Law Enforcement Bureau

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

CCHR will be having internal conversations over the next year to determine if this data can be published and, if so, confirm the timeline and other publishing details.

2026

Commission on Human Rights (CCHR)

11264

Open matters

Number of pending matters at the close of the reporting period.

Law Enforcement Bureau

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

CCHR will be having internal conversations over the next year to determine if this data can be published and, if so, confirm the timeline and other publishing details.

2026

Commission on Human Rights (CCHR)

14915

Average days to completion for an Office of Mediation and Conflict Resolution case

The number of days that it takes to complete an Office of Mediation and Conflict Resolution (OMCR) case. OCMR cases result from filed complaints in which the parties involved agree to mediation.

Office of Mediation and Conflict Resolution

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

CCHR will be having internal conversations over the next year to determine if this data can be published and, if so, confirm the timeline and other publishing details.

2026

Commission on Human Rights (CCHR)

15316

Tests attempted for Human Rights Law violations in housing, employment, and disability accommodations

The number of tests that were attempted by Commission staff. Tests involve Law Enforcement staff reaching out to entities that may be violating the Human Rights Law, such as landlords or employers. Testing staff often seek services from these entities and note whether the entities' responses comply with the law.

Law Enforcement Bureau

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

CCHR will be having internal conversations over the next year to determine if this data can be published and, if so, confirm the timeline and other publishing details.

2026

Commission on Human Rights (CCHR)

15317

Tests completed for Human Rights Law violations in housing, employment, and disability accommodations

The number of attempted tests that were successfully completed. Tests involve Law Enforcement staff reaching out to entities that may be violating the Human Rights Law, such as landlords or employers. Testing staff often seek services from these entities and note whether the entities' responses comply with the law.

Law Enforcement Bureau

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

CCHR will be having internal conversations over the next year to determine if this data can be published and, if so, confirm the timeline and other publishing details.

2026

Commission on Human Rights (CCHR)

15318

Entities tested for Human Rights Law violations in housing, employment, and disability accommodations

The total number of entities tested. Tests involve Law Enforcement staff reaching out to entities that may be violating the Human Rights Law, such as landlords or employers. Testing staff often seek services from these entities and note whether the entities' responses comply with the law.

Law Enforcement Bureau

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

CCHR will be having internal conversations over the next year to determine if this data can be published and, if so, confirm the timeline and other publishing details.

2026

Commission on Human Rights (CCHR)

15319

Testing completion rate for Human Rights Law violations in housing, employment, and disability accommodations

The percentage of attempted tests that were successfully completed. Tests involve Law Enforcement staff reaching out to entities that may be violating the Human Rights Law, such as landlords or employers. Testing staff often seek services from these entities and note whether the entities' responses comply with the law.

Law Enforcement Bureau

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

CCHR will be having internal conversations over the next year to determine if this data can be published and, if so, confirm the timeline and other publishing details.

2026

Commission on Human Rights (CCHR)

15321

Phone calls received by InfoLine staff

Total phone calls received by the Commission's InfoLine staff, including voicemails.

Law Enforcement Bureau

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

CCHR will be having internal conversations over the next year to determine if this data can be published and, if so, confirm the timeline and other publishing details.

2026

Commission on Human Rights (CCHR)

15322

Walk-ins assisted at CCHR offices

Number of people without scheduled appointments who drop by any Commission office seeking information or service.

Law Enforcement Bureau and Community Relations Bureau

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

CCHR will be having internal conversations over the next year to determine if this data can be published and, if so, confirm the timeline and other publishing details.

2026

Commission on Human Rights (CCHR)

15324

Online trainings viewed by members of the public

Number of individual views of trainings available through the CCHR website.

Communications Bureau

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

CCHR will be having internal conversations over the next year to determine if this data can be published and, if so, confirm the timeline and other publishing details.

2026

Commission on Human Rights (CCHR)

15325

Website views

Number of views of the CCHR website, which has trainings, information on the Human Rights Law and complaint process, and other resources.

Communications Bureau

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

CCHR will be having internal conversations over the next year to determine if this data can be published and, if so, confirm the timeline and other publishing details.

2026

Commission on Human Rights (CCHR)

15326

People reached (youth events)

Number of people reached by Commission staff through workshops, training sessions, and other outreach that cater to youth on issues including but not limited to the Human Rights Law, cultural diversity, conflict resolution and peer mediation provided by CCHR to students, teachers, parents or administrators. This includes attendance or contact at conferences, workshops, trainings, and other outreach sessions.

Community Relations Bureau

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

CCHR will be having internal conversations over the next year to determine if this data can be published and, if so, confirm the timeline and other publishing details.

2026

Commission on Human Rights (CCHR)

15327

Outreach sessions in Manhattan (% of total)

The percent of outreach sessions conducted in Manhattan.

Community Relations Bureau

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

CCHR will be having internal conversations over the next year to determine if this data can be published and, if so, confirm the timeline and other publishing details.

2026

Commission on Human Rights (CCHR)

15328

Outreach sessions in Staten Island (% of total)

The percent of outreach sessions conducted in Staten Island.

Community Relations Bureau

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

CCHR will be having internal conversations over the next year to determine if this data can be published and, if so, confirm the timeline and other publishing details.