NYC Open Data Plan: Mayor's Management Report (MMR) Indicators

2026

Commission on Human Rights (CCHR)

15329

Outreach sessions in Brooklyn (% of total)

The percent of outreach sessions conducted in Brooklyn.

Community Relations Bureau

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

CCHR will be having internal conversations over the next year to determine if this data can be published and, if so, confirm the timeline and other publishing details.

2026

Commission on Human Rights (CCHR)

15330

Outreach sessions in Queens (% of total)

The percent of outreach sessions conducted in Queens.

Community Relations Bureau

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

CCHR will be having internal conversations over the next year to determine if this data can be published and, if so, confirm the timeline and other publishing details.

2026

Commission on Human Rights (CCHR)

15331

Outreach sessions in the Bronx (% of total)

The percent of outreach sessions conducted in the Bronx.

Community Relations Bureau

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

CCHR will be having internal conversations over the next year to determine if this data can be published and, if so, confirm the timeline and other publishing details.

2026

Commission on Human Rights (CCHR)

15332

Outreach sessions conducted virtually (%)

Percent of total outreach sessions conducted virtually or in a hybrid format.

Community Relations Bureau

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

CCHR will be having internal conversations over the next year to determine if this data can be published and, if so, confirm the timeline and other publishing details.

2026

Department for the Aging (NYC Aging)

3290

Home Care hours

The total number of hours of home care services (including homemaker/personal care and housekeeping/chore) provided to frail older New Yorkers by NYC Aging's contracted Home Care providers.

Bureau of Planning and Strategic Initiatives

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

We're currently working with Open Data to review source meta-data and determine the best way to structure a dataset for release.

2026

Department for the Aging (NYC Aging)

3291

Home Care clients

Unduplicated number of older New Yorkers who received home care (including homemaker/personal care and housekeeping/chore) services from NYC Aging's contracted Home Care providers.

Bureau of Planning and Strategic Initiatives

Partially

https://data.cityofnewyork.us/Social-Services/Number-of-Participants-in-NYC-Aging-funded-Program/2td3-mfek/about_data

We're currently working with Open Data to review source meta-data and determine the best way to structure a more detailed dataset for release.

2026

Department for the Aging (NYC Aging)

3293

Home Delivered Meals served

Total number of home delivered meals provided by NYC Aging-funded Home Delivered Meals providers.

Bureau of Planning and Strategic Initiatives

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

We're currently working with Open Data to review source meta-data and determine the best way to structure a dataset for release.

2026

Department for the Aging (NYC Aging)

3295

Case Management hours

Total number of hours of case management services provided by NYC Aging's contracted Case Management providers.

Bureau of Planning and Strategic Initiatives

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

We're currently working with Open Data to review source meta-data and determine the best way to structure a dataset for release.

2026

Department for the Aging (NYC Aging)

5930

CORE facility rating

CORE facility rating: An average Customers Observing and Reporting Experiences (CORE) score based on the rating of 15 conditions, including physical conditions (e.g., cleanliness, litter, seating) and customer service conditions (e.g., wait time, professionalism), for all agency walk-in facilities inspected, divided by the number of walk-in facilities inspected. Each of the 15 conditions can be rated excellent, good, fair or poor. Ratings of excellent are worth 100 points each, good ratings are worth 67 points, fair ratings are worth 33 points and poor ratings receive no points. Facilities are rated by trained City inspectors.

Mayor's Office of Customer Service

Yes

https://data.cityofnewyork.us/City-Government/SCOUT-CORE/xrwg-eczf

2026

Department for the Aging (NYC Aging)

5933

Letters responded to within 14 days (%)

The percentage of letters answered in 14 calendar days or less. Responses are substantive and adequately address the question/issue raised by the customer. However, for complex inquiries that require research and additional action on the part of the agency, an acknowledgement which includes a description of the next step, as well as an estimated time frame for completion, is considered acceptable and is also reported as part of the 14 day response. Agencies track the additional time until a customer has a complete and full response.

NYC Aging Correspondence Tracking System

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

We're currently waiting to hear back from Open Data regarding the best way to provide this information as a public dataset.

2026

Department for the Aging (NYC Aging)

5935

E-mails responded to within 14 days (%)

The percentage of emails answered in 14 calendar days or less. Responses are substantive and adequately address the question/issue raised by the customer. However, for complex inquiries that require research and additional action on the part of the agency, an acknowledgement which includes a description of the next step, as well as an estimated time frame for completion, is considered acceptable and is also reported as part of the 14 day response. Agencies track the additional time until a customer has a complete and full response.

NYC Aging Correspondence Tracking System

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

We're currently waiting to hear back from Open Data regarding the best way to provide this information as a public dataset.

2026

Department for the Aging (NYC Aging)

5941

Completed requests for interpretation

The sum of all requests for interpretation using a language other than English fulfilled by the agency via telephone (including Language Line, call centers, offices/reception desks and 311 transfer calls) and via face-to-face interaction with bilingual employees or contracted interpreters.

Language Line

The underlying data is owned by another agency or entity.

This information is maintained by the Language Line.

2026

Department for the Aging (NYC Aging)

8393

Older Adult Center average daily participants

Average number of older New Yorkers who participate in services at NYC Aging's Older Adult Centers and affiliated sites.

Bureau of Planning and Strategic Initiatives

Partially

https://data.cityofnewyork.us/City-Government/Department-for-the-Aging-NYC-Aging-Senior-Center-L/ygfr-ij6t/about_data

We're currently working with Open Data to review source meta-data and determine the best way to structure a more detailed dataset for release.

2026

Department for the Aging (NYC Aging)

8947

Meeting time to first action – Missed delivery (% within 14 days)

The percentage of Home Delivered Meals for Seniors - Missed Delivery service requests for which DFTA met its planned time of action to provide the service.

Dynamics 365 (311)

The underlying data is owned by another agency or entity.

This information is maintained by 311.

2026

Department for the Aging (NYC Aging)

10318

Case Management clients

Unduplicated number of older New Yorkers who received case management services from NYC Aging's contracted Case Management providers.

Bureau of Planning and Strategic Initiatives

Partially

https://data.cityofnewyork.us/Social-Services/Number-of-Participants-in-NYC-Aging-funded-Program/2td3-mfek/about_data

We're currently working with Open Data to review source meta-data and determine the best way to structure a more detailed dataset for release.

2026

Department for the Aging (NYC Aging)

10346

Older Adult Center total meals

Total number of meals served at Older Adult Centers (and affiliated) sites including Congregate meals (weekday and weekend breakfast, lunch and dinner), Grab & Go, and Meals on Heels.

Bureau of Planning and Strategic Initiatives

Partially

https://data.cityofnewyork.us/City-Government/Department-for-the-Aging-NYC-Aging-Senior-Center-L/hm83-bdp7/about_data

We're currently working with Open Data to review source meta-data and determine the best way to structure a more detailed dataset for release.

2026

Department for the Aging (NYC Aging)

11272

Older Adult Center meal participants

Unduplicated number of older New Yorkers who participate in older adult center meals including Congregate meals (weekday and weekend breakfast, lunch and dinner), Grab & Go, and Meals on Heels.

Bureau of Planning and Strategic Initiatives

Partially

https://data.cityofnewyork.us/City-Government/Department-for-the-Aging-NYC-Aging-Senior-Center-L/hm83-bdp7/about_data

We're currently working with Open Data to review source meta-data and determine the best way to structure a more detailed dataset for release.

2026

Department for the Aging (NYC Aging)

12409

Home Delivered Meals clients

Unduplicated number of older New Yorkers (clients) who received home delivered meals.

Bureau of Planning and Strategic Initiatives

Partially

https://data.cityofnewyork.us/Social-Services/Number-of-Participants-in-NYC-Aging-funded-Program/2td3-mfek/about_data

We're currently working with Open Data to review source meta-data and determine the best way to structure a more detailed dataset for release.

2026

Department for the Aging (NYC Aging)

12513

Clients who received Geriatric Mental Health clinical services

Unduplicated number of older New Yorkers who received services from NYC Aging's contracted Geriatric Mental Health providers at Older Adult Centers.

Bureau of Planning and Strategic Initiatives

Partially

https://data.cityofnewyork.us/Social-Services/Number-of-Participants-in-NYC-Aging-funded-Program/2td3-mfek/about_data

We're currently working with Open Data to review source meta-data and determine the best way to structure a more detailed dataset for release.

2026

Department for the Aging (NYC Aging)

12521

Meeting time to first action – Housing (% within 14 days)

The percentage of Housing service requests for which DFTA met its planned time of action to provide the service.

Aging Connect CISCO

The underlying data is owned by another agency or entity.

This information is maintained by OTI.

2026

Department for the Aging (NYC Aging)

12522

Meeting time to first action – General aging information (% within 14 days)

The percentage of General aging information service requests for which DFTA met its planned time of action to provide the service.

Aging Connect CISCO

The underlying data is owned by another agency or entity.

This information is maintained by OTI.

2026

Department for the Aging (NYC Aging)

12523

Meeting time to first action – Benefits and entitlements (% within 14 days)

The percentage of Benefits and entitlements service requests for which DFTA met its planned time of action to provide the service.

Aging Connect CISCO

The underlying data is owned by another agency or entity.

This information is maintained by OTI.

2026

Department for the Aging (NYC Aging)

13728

Naturally Occurring Retirement Communities participants

Unduplicated number of older New Yorkers who receive services and/or participate in activities at NYC Aging-funded Naturally Occurring Retirement Community (NORC) locations.

Bureau of Planning and Strategic Initiatives

Partially

https://data.cityofnewyork.us/Social-Services/Number-of-Participants-in-NYC-Aging-funded-Program/2td3-mfek/about_data

We're currently working with Open Data to review source meta-data and determine the best way to structure a more detailed dataset for release.

2026

Department for the Aging (NYC Aging)

13729

Senior Community Services Employment Program participants

Unduplicated number of older New Yorkers who participate in NYC Aging's Senior Employment Program.

Bureau of Planning and Strategic Initiatives

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

We're currently working with Open Data to review source meta-data and determine the best way to structure a dataset for release.

2026

Department for the Aging (NYC Aging)

13730

Older Adult Center virtual and hybrid program clients

Unduplicated number of older New Yorkers who participate in Older Adult Center sessions held totally and/or partially online.

Bureau of Planning and Strategic Initiatives

This MMR indicator will require additional evaluation to determine if its underlying data is already published on Open Data, when that data can be published, or why that data cannot be published.

We're currently working with Open Data to review source meta-data and determine the best way to structure a dataset for release.

2026

Department for the Aging (NYC Aging)

15037

Caregiver persons served

Unduplicated clients and individuals who receive information, assistance, or other caregiver services from NYC Aging’s contracted Caregiver providers. This includes all persons whether or not they have an intake.

Bureau of Planning and Strategic Initiatives

Partially

https://data.cityofnewyork.us/Social-Services/Number-of-Participants-in-NYC-Aging-funded-Program/2td3-mfek/about_data

We're currently working with Open Data to review source meta-data and determine the best way to structure a more detailed dataset for release.

2026

Department for the Aging (NYC Aging)

15257

Older Adult Center participants

Unduplicated number of older New Yorkers participating in services at NYC Aging's Older Adult Centers and affiliated sites.

Bureau of Planning and Strategic Initiatives

Partially

https://data.cityofnewyork.us/Social-Services/Number-of-Participants-in-NYC-Aging-funded-Program/2td3-mfek/about_data

We're currently working with Open Data to review source meta-data and determine the best way to structure a more detailed dataset for release.

2026

Department for the Aging (NYC Aging)

15923

Total dollars disbursed for human services contracts ($000,000)

The amount of dollars disbursed to providers during the fiscal year. Represents total dollars disbursed within the fiscal year regardless of when the invoice was submitted.

Mayor's Office of Contract Services

The underlying data is owned by another agency or entity.

This information is maintained by MOCS/MONS.

2026

Department for the Aging (NYC Aging)

15924

Human services contract registration within 30 days of the contract start date (%)

The percentage of human service contracts that are registered by the City Comptroller within 30 days of the contract start date. This proportion reflects the contracts that were registered in that fiscal year, regardless of their contract start date. The reported number includes general contracts and task orders issued from master agreements, but excludes awards made using City Council Discretionary funding and Emergency Contracts as defined by the New York City Procurement Policy Board Rules.

Mayor's Office of Contract Services

The underlying data is owned by another agency or entity.

This information is maintained by MOCS/MONS.

2026

Department for the Aging (NYC Aging)

15958

Human services contracts

The number of human service contracts that were registered by the City Comptroller during the fiscal year. The reported number includes general contracts and task orders issued from master agreements, but excludes awards made using City Council Discretionary funding and Emergency Contracts as defined by the New York City Procurement Policy Board Rules.

Mayor's Office of Contract Services

The underlying data is owned by another agency or entity.

This information is maintained by MOCS/MONS.

2026

Department of Buildings (DOB)

120

Jobs filed – All applications (DOB NOW)

The number of applications filed in DOB NOW, inclusive of new building, major renovation, minor renovation, full demolition, electrical, elevator, subdivision, letter of no objection, crane notification and prototype, and limited alteration.

DOB NOW

Partially

https://data.cityofnewyork.us/Housing-Development/DOB-NOW-Build-Job-Application-Filings/w9ak-ipjd/about_data

This indicator relies upon data from multiple modules and/or systems of record which must first be aggregated before reporting; not all of the constituent pieces are on the Open Data portal

2026

Department of Buildings (DOB)

121

Jobs filed – All applications (BIS)

The number of applications filed in BIS, categorized by job scope: new building, major renovation (Alteration I), minor renovation (Alterations II and III), demolition, subdivision condominium, and subdivision improvement.

BIS mainframe database

Yes

https://data.cityofnewyork.us/Housing-Development/DOB-Job-Application-Filings/ic3t-wcy2/about_data

2026

Department of Buildings (DOB)

171

Work permits issued – Initial (DOB NOW)

The number of initial work permits issued through DOB NOW.

DOB NOW

Yes

https://data.cityofnewyork.us/Housing-Development/DOB-NOW-Build-Approved-Permits/rbx6-tga4/about_data; https://data.cityofnewyork.us/Housing-Development/DOB-NOW-Build-Limited-Alteration-Applications/xxbr-ypig/about_data

This indicator relies upon data from multiple modules and/or systems of record which must first be aggregated before reporting

2026

Department of Buildings (DOB)

172

Work permits issued – Renewals (DOB NOW)

The number of renewal work permits issued through DOB NOW.

DOB NOW

Yes

https://data.cityofnewyork.us/Housing-Development/DOB-NOW-Build-Approved-Permits/rbx6-tga4/about_data; https://data.cityofnewyork.us/Housing-Development/DOB-NOW-Build-Limited-Alteration-Applications/xxbr-ypig/about_data

This indicator relies upon data from multiple modules and/or systems of record which must first be aggregated before reporting

2026

Department of Buildings (DOB)

173

Work permits issued – Initial (BIS)

The number of initial work permits issued through BIS.

BIS mainframe database

Yes

https://data.cityofnewyork.us/Housing-Development/DOB-Permit-Issuance/ipu4-2q9a/about_data

2026

Department of Buildings (DOB)

194

Work permits issued – Renewals (BIS)

The number of renewal work permits issued through BIS.

BIS mainframe database

Yes

https://data.cityofnewyork.us/Housing-Development/DOB-Permit-Issuance/ipu4-2q9a/about_data

2026

Department of Buildings (DOB)

5506

Average customer in-person transaction time (minutes)

The average time to complete a transaction at the agency’s borough offices and those specialized units that have Qmatic measured from the time a ticket is called to the time the customer has completed the transaction(s). Typical transactions include filing a job, pulling a permit and obtaining a certificate of occupancy.

BIS mainframe database maintained by DOB

The underlying data is owned by another agency or entity.

Leveraging this data, the records of which are not maintained by DOB, is a complex undertaking and this data set release is also not of high priority

2026

Department of Buildings (DOB)

5507

Average wait time to speak with a customer service agent (minutes)

The average wait time for a customer to be served at the agency’s borough offices and those specialized units that have Qmatic measured from the time a ticket is issued to the time the customer is first helped by a Department representative.

Qmatic

The underlying data is owned by another agency or entity.

Leveraging this data, the records of which are not maintained by DOB, is a complex undertaking and this data set release is also not of high priority

2026

Department of Buildings (DOB)

5508

Certificates of occupancy issued (permanent and initial temporary)

The total number of initial temporary Certificates of Occupancy issued plus the number of final Certificates of Occupancy issued during the reporting period.

Certificate of Occupancy Document Database (CODD) and DOB NOW, maintained by DOB

Yes

https://data.cityofnewyork.us/Housing-Development/DOB-Certificate-Of-Occupancy/bs8b-p36w/about_data; https://data.cityofnewyork.us/Housing-Development/DOB-NOW-Certificate-of-Occupancy/pkdm-hqz6/about_data

2026

Department of Buildings (DOB)

5509

First plan reviews completed – All applications (DOB NOW)

The number of initial building applications that moved to either J status (disapproved) or P status (approved) during the reporting period. Excluded are those jobs that were administratively closed before they reached review.

DOB NOW

Partially

https://data.cityofnewyork.us/Housing-Development/DOB-NOW-Build-Job-Application-Filings/w9ak-ipjd/about_data

This indicator relies upon calculations and logic external to the system of record which must be applied before reporting

2026

Department of Buildings (DOB)

5510

First plan reviews completed – Initial applications (BIS)

The number of initial building applications that moved to either J status (disapproved) or P status (approved) during the reporting period. Excluded are those jobs that were administratively closed before they reached review.

BIS mainframe database

Partially

https://data.cityofnewyork.us/Housing-Development/DOB-Job-Application-Filings/ic3t-wcy2/about_data

This indicator relies upon calculations and logic external to the system of record which must be applied before reporting

2026

Department of Buildings (DOB)

5511

Average days to complete first plan review – All applications (DOB NOW)

For plan reviews of applications completed in DOB NOW, the average number of business days for jobs to go from status of application processed - completed to either disapproved status or approved status during first review.

DOB NOW

Partially

https://data.cityofnewyork.us/Housing-Development/DOB-NOW-Build-Job-Application-Filings/w9ak-ipjd/about_data

This indicator relies upon calculations and logic external to the system of record which must be applied before reporting

2026

Department of Buildings (DOB)

5709

Average days to complete first plan review – New Buildings – All applications (DOB NOW)

For plan reviews of new building applications completed in DOB NOW, the average number of business days for jobs to go from status of application processed - completed to either disapproved status or approved status during first review.

DOB NOW

Partially

https://data.cityofnewyork.us/Housing-Development/DOB-NOW-Build-Job-Application-Filings/w9ak-ipjd/about_data

This indicator relies upon calculations and logic external to the system of record which must be applied before reporting

2026

Department of Buildings (DOB)

5991

Average days to complete first plan review – Major Renovations (Alteration CO) – All applications (DOB NOW)

For plan reviews of initial major renovation applications completed in DOB NOW, the average number of business days for jobs to go from status of application processed - completed to either disapproved status or approved status dring first review

DOB NOW

Partially

https://data.cityofnewyork.us/Housing-Development/DOB-NOW-Build-Job-Application-Filings/w9ak-ipjd/about_data

This indicator relies upon calculations and logic external to the system of record which must be applied before reporting

2026

Department of Buildings (DOB)

5993

Average days to complete first plan review – Minor Renovations (Alteration) – All applications (DOB NOW)

For plan reviews of initial minor renovation applications completed in DOB NOW, the average number of business days for jobs to go from status of application processed - completed to either disapproved status or approved status during first review.

DOB NOW

Partially

https://data.cityofnewyork.us/Housing-Development/DOB-NOW-Build-Job-Application-Filings/w9ak-ipjd/about_data

This indicator relies upon calculations and logic external to the system of record which must be applied before reporting

2026

Department of Buildings (DOB)

5999

Average days to complete first plan review – Major Renovations (Alteration I) – Initial applications (BIS)

For plan reviews of initial major renovation applications completed, the average number of business days for applications to go from D status (application processed - completed) to either J status (disapproved) or P status (approved).

BIS mainframe database

Partially

https://data.cityofnewyork.us/Housing-Development/DOB-Job-Application-Filings/ic3t-wcy2/about_data

This indicator relies upon calculations and logic external to the system of record which must be applied before reporting

2026

Department of Buildings (DOB)

6001

Average days to complete first plan review – Minor Renovations – Initial applications (BIS)

For plan reviews of initial minor renovation applications completed, the average number of business days for applications to go from D status (application processed - completed) to either J status (disapproved) or P status (approved).

BIS mainframe database

Partially

https://data.cityofnewyork.us/Housing-Development/DOB-Job-Application-Filings/ic3t-wcy2/about_data

This indicator relies upon calculations and logic external to the system of record which must be applied before reporting

2026

Department of Buildings (DOB)

6009

Average days from filing to approval – All applications (DOB NOW)

Averaged count of business days (or fraction thereof) from filing date to first approval date (total time with the agency and the applicant).

DOB NOW

Partially

https://data.cityofnewyork.us/Housing-Development/DOB-NOW-Build-Job-Application-Filings/w9ak-ipjd/about_data

This indicator relies upon calculations and logic external to the system of record which must be applied before reporting

2026

Department of Buildings (DOB)

8780

Resubmission plan reviews completed – All applications (DOB NOW)

The number of reviews of resubmitted DOB NOW applications in disapproved status.

DOB NOW

Partially

https://data.cityofnewyork.us/Housing-Development/DOB-NOW-Build-Job-Application-Filings/w9ak-ipjd/about_data

This indicator relies upon calculations and logic external to the system of record which must be applied before reporting

2026

Department of Buildings (DOB)

9286

Resubmission plan reviews completed – All applications (BIS)

The number of reviews of resubmitted applications in J status (disapproved).

BIS mainframe database

Partially

https://data.cityofnewyork.us/Housing-Development/DOB-NOW-Build-Job-Application-Filings/w9ak-ipjd/about_data

This indicator relies upon calculations and logic external to the system of record which must be applied before reporting