NYC Open Data Plan: Mayor's Management Report (MMR) Indicators

2026

Department of Consumer and Worker Protection (DCWP)

5809

Completed requests for interpretation

The sum of all requests for interpretation using a language other than English fulfilled by the agency via telephone (including Language Line, call centers, offices/reception desks and 311 transfer calls) and via face-to-face interaction with bilingual employees or contracted interpreters.

External Affairs

Yes

https://data.cityofnewyork.us/d/wapz-jfhq

2026

Department of Consumer and Worker Protection (DCWP)

8878

Consumer Complaint – Exchange, refund, or return (% of SRs meeting time to first action within 4 days)

The percentage of closed service requests for which the agency met its planned time of action to provide the service.

Mayor's Office of Operations/Citywide Performance Reporting

The underlying data is owned by another agency or entity.

2026

Department of Consumer and Worker Protection (DCWP)

8882

DCWP/DOHMH new license application request – General street vendor license (% of SRs meeting time to action 7 days)

The percentage of closed service requests for which the agency met its planned time of action to provide the service.

Mayor's Office of Operations/Citywide Performance Reporting

The underlying data is owned by another agency or entity.

2026

Department of Consumer and Worker Protection (DCWP)

8889

Consumer Complaint – Non-delivery goods/services (% of SRs meeting time to first action within 4 days)

The percentage of closed service requests for which the agency met its planned time of action to provide the service.

Mayor's Office of Operations/Citywide Performance Reporting

The underlying data is owned by another agency or entity.

2026

Department of Consumer and Worker Protection (DCWP)

8893

Consumer Complaint – False advertising (% of SRs meeting time to first action within 4 days)

The percentage of closed service requests for which the agency met its planned time of action to provide the service.

Mayor's Office of Operations/Citywide Performance Reporting

The underlying data is owned by another agency or entity.

2026

Department of Consumer and Worker Protection (DCWP)

8897

Consumer Complaint – Overcharge (% of SRs meeting time to first action within 4 days)

The percentage of closed service requests for which the agency met its planned time of action to provide the service.

Mayor's Office of Operations/Citywide Performance Reporting

The underlying data is owned by another agency or entity.

2026

Department of Consumer and Worker Protection (DCWP)

9178

Civil penalties collected from settlements ($)

Total amount of civil penalties collected through settlement and pleading offers. The amount includes all payments received for civil penalties resulting from summonses issued by inspectors and, payments received for civil penalties resulting from proactive investigations by the General Counsel Division. It does not include civil penalties resulting from worker protection violations, which are reported under Service Area 4.

General Counsel Division and Fiscal Services

Yes

https://data.cityofnewyork.us/d/2xab-argn

2026

Department of Consumer and Worker Protection (DCWP)

10282

Clients served

The number of clients receiving financial counseling through the Office of Financial Empowerment financial counseling programs. The FYTD value will be the number of unique client ID's for the Fiscal Year, not the sum of each individual month.

Office of Financial Empowerment

No, the underlying data is exempt from publication as per NYC's Open Data Law.

Release of this client level data regarding financial counseling would violate the City's Identifying Information Law, and would be an unwarranted invasion of client privacy.

2026

Department of Consumer and Worker Protection (DCWP)

10284

Cumulative debt reduced ($)

The cumulative amount of debt reduction achieved by clients measured from the point the client began participating in the program.

Office of Financial Empowerment

No, the underlying data is exempt from publication as per NYC's Open Data Law.

Release of this client level data regarding financial counseling would violate the City's Identifying Information Law, and would be an unwarranted invasion of client privacy.

2026

Department of Consumer and Worker Protection (DCWP)

10285

Cumulative savings increase ($)

The cumulative amount of savings increases achieved by clients measured from the time the client began participating in the program.

Office of Financial Empowerment

No, the underlying data is exempt from publication as per NYC's Open Data Law.

Release of this client level data regarding financial counseling would violate the City's Identifying Information Law, and would be an unwarranted invasion of client privacy.

2026

Department of Consumer and Worker Protection (DCWP)

10653

Tax returns filed through the NYC Free Tax Preparation Program

The number of tax returns filed through the NYC Free Tax Preparation Program. DCWP's Office of Financial Empowerment coordinates with community partners to provide free tax preparation services to low- and middle-income New Yorkers. This indicator is a count of all tax returns filed through these contracted service providers.

Office of Financial Empowerment

The underlying data is owned by another agency or entity.

2026

Department of Consumer and Worker Protection (DCWP)

10844

Mediations completed within 28 days (%)

The percent of mediations closed within 28 days of being referred to mediation. This is calculated by dividing the total number of mediations completed during the reporting period within 28 days of starting mediation by the total number of mediations completed during the reporting period.

General Counsel Division

Yes

https://data.cityofnewyork.us/d/nre2-6m2s

2026

Department of Consumer and Worker Protection (DCWP)

10845

Mediations completed within 50 days (%)

The percent of mediations closed within 50 days of being referred to mediation. This is calculated by dividing the total number of mediations completed during the reporting period within 50 days of starting mediation by the total number of mediations completed during the reporting period.

General Counsel Division

Yes

https://data.cityofnewyork.us/d/nre2-6m2s

2026

Department of Consumer and Worker Protection (DCWP)

10846

Mediations completed within 90 days (%)

The percent of mediations closed within 90 days of being referred to mediation. This is calculated by dividing the total number of mediations completed during the reporting period within 90 days of starting mediation by the total number of mediations completed during the reporting period.

General Counsel Division

Yes

https://data.cityofnewyork.us/d/nre2-6m2s

2026

Department of Consumer and Worker Protection (DCWP)

11287

Cases settled prior to original hearing date (%)

The percentage of scheduled hearings during the reporting period where the respondent entered into a settlement or pleading agreement prior to their original hearing date. A case is considered settled if the respondent entered into a settlement agreement, pled guilty to the charges, or submitted a cure certification, on or before the date of the original hearing. This count is divided by the total number of summonses whose original hearing date occurred during the reporting period. Excluded from the denominator are withdrawn summonses and cases where settlement and pleading offers were not available to the respondent.

General Counsel Division

Yes

https://data.cityofnewyork.us/d/5fn4-dr26

2026

Department of Consumer and Worker Protection (DCWP)

12303

Amount recovered by complainants ($) – Freelance Isn't Free

The amount of money recovered by freelancers through the City’s administration of the Freelance Isn’t Free Law. Amounts recovered are self-reported by the freelancers and may not reflect the total recovered.

Office of Labor Policy and Standards

No, the underlying data is exempt from publication as per NYC's Open Data Law.

The data for this indicator is based on self-reporting by clients and may not be complete.

2026

Department of Consumer and Worker Protection (DCWP)

12384

License Law – License requirement compliance rate (%)

The percentage of businesses that are required to hold a DCWP-issued license that have an active license at the time of inspection. This is calculated by dividing the total number of inspections not resulting in a violation for unlicensed activity by the total number of inspections of businesses required to hold a DCWP-issued license.

Enforcement Division

Yes

https://data.cityofnewyork.us/d/jzhd-m6uv

2026

Department of Consumer and Worker Protection (DCWP)

12385

License Law – Licensee compliance rate (%)

The percentage of licensed businesses found in compliance with the laws, rules and regulations specific to their license(s). This is calculated by dividing the number of inspections of DCWP-licensed businesses having no violations of licensing laws, rules and regulations, by the total number of inspections of businesses having a DCWP-issued license. Inspections where a business did not have a required license (unlicensed activity) are not included in these counts.

Enforcement Division

Yes

https://data.cityofnewyork.us/d/jzhd-m6uv

2026

Department of Consumer and Worker Protection (DCWP)

12389

Consumer protection law compliance rate (%)

Percentage of inspected business in compliance with Consumer Protection Laws, Rules and Regulations during each inspection performed, calculated by dividing the number of businesses not issued a summons with a Consumer Protection Law violation by the total number of businesses inspected for compliance with a Consumer Protection Law regulation.

Enforcement Division

Yes

https://data.cityofnewyork.us/d/jzhd-m6uv

2026

Department of Consumer and Worker Protection (DCWP)

12390

Tobacco Program – Sale to youth compliance rate (%)

The percentage of tobacco and electronic cigarette retail dealers in compliance with laws prohibiting the sale of tobacco and e-cigarette products to underage youth calculated by dividing the number of businesses not issued a violation for sale to underage youth by the total number of businesses receiving a tobacco program inspection.

Enforcement Division

Yes

https://data.cityofnewyork.us/d/jzhd-m6uv

2026

Department of Consumer and Worker Protection (DCWP)

12391

Tobacco Program – Out of package sales compliance rate (%)

The percentage of Tobacco and Electronic Cigarette retail dealers found in compliance with laws prohibiting the sale of tobacco products outside of its packaging calculated by dividing the number of businesses not issued a violation for an out of package sale by the total number of businesses receiving a tobacco program inspection.

Enforcement Division

Yes

https://data.cityofnewyork.us/d/jzhd-m6uv

2026

Department of Consumer and Worker Protection (DCWP)

12392

Tobacco Program – Flavored tobacco and e-cigarette compliance rate (%)

The percentage of Tobacco and Electronic Cigarette retail dealers found in compliance with laws prohibiting the sale of flavored tobacco and e-cigarette products calculated by dividing the number of businesses issued a violation for flavored product sales by the total number of businesses receiving a tobacco program inspection.

Enforcement Division

Yes

https://data.cityofnewyork.us/d/jzhd-m6uv

2026

Department of Consumer and Worker Protection (DCWP)

13681

Complaints referred for inspection

Complaints referred to the Enforcement Division for inspection. Before a complaint can be referred for inspection, DCWP must determine that the subject of the complaint is covered by an enforceable law or regulation under DCWP’s jurisdiction and have sufficient information to identify the business location.

General Counsel Division

Yes

https://data.cityofnewyork.us/d/nre2-6m2s

2026

Department of Consumer and Worker Protection (DCWP)

13682

Median days to respond to inspection referrals

The median number of days between the time a consumer complaint requesting an inspection is received in the system and the time the inspection result is recorded.

General Counsel Division and Enforcement Division

Yes

https://data.cityofnewyork.us/d/nre2-6m2s;https://data.cityofnewyork.us/d/jzhd-m6uv

2026

Department of Consumer and Worker Protection (DCWP)

13684

Applications received

The number of new and renewal applications received for DCWP-issued licenses.

Licensing Division

Yes

https://data.cityofnewyork.us/d/ptev-4hud

2026

Department of Consumer and Worker Protection (DCWP)

13685

First-time clients

The number of newly enrolled clients participating in their first financial counseling session through the Office of Financial Empowerment.

Office of Financial Empowerment

No, the underlying data is exempt from publication as per NYC's Open Data Law.

Release of this client level data regarding financial counseling would violate the City's Identifying Information Law, and would be an unwarranted invasion of client privacy.

2026

Department of Consumer and Worker Protection (DCWP)

13688

Investigations opened – worker protection law

The number of investigations into compliance with NYC worker protection laws opened by DCWP's Office of Labor Policy and Standards (OLPS).

Office of Labor Policy and Standards

Yes

https://data.cityofnewyork.us/d/c292-vzrn

2026

Department of Consumer and Worker Protection (DCWP)

13689

Median days to assess complaints and open investigations – worker protection law

The median number of calendar days it takes to open an investigation into a violation alleged in a complaint. Time is measured from the date a complaint is received to the date it is associated with an investigation, whether new or ongoing.

Office of Labor Policy and Standards

Yes

https://data.cityofnewyork.us/d/2z24-2htf;https://data.cityofnewyork.us/d/c292-vzrn

2026

Department of Consumer and Worker Protection (DCWP)

13691

Navigation cases opened – Freelance Isn't Free

The number of Freelance Isn't Free cases opened.

Office of Labor Policy and Standards

Yes

https://data.cityofnewyork.us/d/c292-vzrn

2026

Department of Consumer and Worker Protection (DCWP)

13693

Applications submitted online (%)

The percentage of new and renewal applications for DCWP-issued licenses submitted online, calculated by dividing the number of new and renewal applications for DCWP-issued licenses submitted online by the total number of applications submitted.

Licensing Division

Yes

https://data.cityofnewyork.us/d/ptev-4hud

2026

Department of Consumer and Worker Protection (DCWP)

13694

Complaints received – worker protection law

The number of complaints filed with DCWP alleging violations of worker protection laws. Typical complaints are about failure to honor an employee's schedule or pay required pay-differentials, and refusing to allow use of paid family and sick leave to qualified employees as required under the laws.

Office of Labor Policy and Standards

Yes

https://data.cityofnewyork.us/d/2z24-2htf

2026

Department of Consumer and Worker Protection (DCWP)

13695

Investigations closed – worker protection law

The number of investigations into compliance with NYC worker protection laws closed by DCWP.

Office of Labor Policy and Standards

Yes

https://data.cityofnewyork.us/d/c292-vzrn

2026

Department of Consumer and Worker Protection (DCWP)

13696

Median days to close investigations – worker protection law

The median number of calendar days it takes to close an investigation into compliance with NYC worker protection laws. Time is measured from the date the investigation is opened to the date it is closed.

Office of Labor Policy and Standards

Yes

https://data.cityofnewyork.us/d/c292-vzrn

2026

Department of Consumer and Worker Protection (DCWP)

13697

Worker restitution assessed ($)

The dollar value of restitution assessed through a settlement agreement or trial resulting from a DCWP investigation into compliance with NYC worker protection laws.

Office of Labor Policy and Standards

Yes

https://data.cityofnewyork.us/d/c292-vzrn

2026

Department of Consumer and Worker Protection (DCWP)

13699

Workers entitled to restitution

The number of workers entitled to restitution because of a settlement agreement or a trial resulting from a DCWP investigation into compliance with NYC worker protection laws.

Office of Labor Policy and Standards

Yes

https://data.cityofnewyork.us/d/c292-vzrn

2026

Department of Consumer and Worker Protection (DCWP)

13700

Complaints received – Freelance Isn't Free

The number of complaints from freelance workers that were received by DCWP under the Freelance Isn't Free program.

Office of Labor Policy and Standards

Yes

https://data.cityofnewyork.us/d/2z24-2htf

2026

Department of Consumer and Worker Protection (DCWP)

13704

Navigation cases closed – Freelance Isn't Free

The number of Freelance Isn't Free cases closed.

Office of Labor Policy and Standards

Yes

https://data.cityofnewyork.us/d/c292-vzrn

2026

Department of Consumer and Worker Protection (DCWP)

14916

Inspections – Total

The number of inspections conducted by DCWP inspectors, including the borough units, the petroleum unit, and the tobacco units, as well as all weights and measures, qualifying vehicle, and qualifying site inspections. The number does not include courtesy "Business Education" inspections.

Enforcement Division

Yes

https://data.cityofnewyork.us/d/jzhd-m6uv

2026

Department of Consumer and Worker Protection (DCWP)

14918

Tobacco program inspections

Total number of inspections of Tobacco Retail Dealer and Electronic Cigarette Dealer businesses.

Enforcement Division

Yes

https://data.cityofnewyork.us/d/jzhd-m6uv

2026

Department of Consumer and Worker Protection (DCWP)

15276

Median processing time (days)

The median number of calendar days required to process new and renewal applications for DCWP-issued licenses. Licenses requiring approval by outside agencies, special inspections, mandatory waiting periods, or extensive legal review are excluded from this calculation. Days where the renewal is pending additional information from the applicant or clearance of certain requirements, such as passing a qualifying exam or being fingerprinted or acquiring a commercial driver's license, are not included in the processing time.

Licensing Division

Yes

https://data.cityofnewyork.us/d/ptev-4hud

2026

Department of Consumer and Worker Protection (DCWP)

15277

Applications approved within 10 days (%)

The percent of new and renewal applications for DCWP-issued licenses approved within 10 calendar days. Licenses requiring approval by outside agencies, special inspections, mandatory waiting periods, or extensive legal review are excluded from this calculation.

Licensing Division

Yes

https://data.cityofnewyork.us/d/ptev-4hud

2026

Department of Consumer and Worker Protection (DCWP)

15278

Applications approved within 30 days (%)

The percent of new and renewal applications for DCWP-issued licenses approved within 30 calendar days. Licenses requiring approval by outside agencies, special inspections, mandatory waiting periods, or extensive legal review are excluded from this calculation.

Licensing Division

Yes

https://data.cityofnewyork.us/d/ptev-4hud

2026

Department of Consumer and Worker Protection (DCWP)

15279

Businesses engagement and outreach events

The number of business education days and virtual and in-person outreach events held.

External Affairs

Scheduled for publication

2026

Department of Consumer and Worker Protection (DCWP)

15280

Businesses participating in engagement and outreach events

The number of businesses attending business education days and participating in and outreach events.

External Affairs

Scheduled for publication

2026

Department of Consumer and Worker Protection (DCWP)

15281

Business education inspections

The number of businesses receiving a Business Education inspection during the reporting period. Under the Visiting Inspector Program (VIP), brick-and-mortar businesses applying a DCWP license are offered the opportunity to schedule a free, and violation-free, educational inspection so they can better understand the laws and regulations that apply to their business, where they are not in compliance, and how to make corrections so they can avoid violations and fines during future inspections.

Enforcement Division

Yes

https://data.cityofnewyork.us/d/jzhd-m6uv

2026

Department of Consumer and Worker Protection (DCWP)

15585

Licensed business category inspections

The number of inspections of businesses operating in a business category that requires a DCWP-issued license. This count excludes Tobacco Retail Dealer and Electronic Cigarette Dealer, which are counted under Tobacco program inspections.

Enforcement Division

Yes

https://data.cityofnewyork.us/d/jzhd-m6uv

2026

Department of Consumer and Worker Protection (DCWP)

15589

Non-licensed business category inspections

The number of inspections of businesses operating in business categories that do not require a DCWP-issued license. Examples of this include gas stations, grocery stores, and general retail stores. This count excludes Tobacco Retail Dealer and Electronic Cigarette Dealer, which are counted under Tobacco program inspections.

Enforcement Division

Yes

https://data.cityofnewyork.us/d/jzhd-m6uv

2026

Department of Consumer and Worker Protection (DCWP)

15590

Summonses – Total

The total number of summonses issued during all inspections. If an inspection includes more than one business category it can result in more than one summons being issued.

Enforcement Division

Yes

https://data.cityofnewyork.us/d/jzhd-m6uv

2026

Department of Consumer and Worker Protection (DCWP)

15591

Licensed business category summonses

The number of summonses resulting from inspections of businesses requiring a DCWP-issued license. If an inspection includes more than one business category it can result in more than one summons being issued. This count excludes Tobacco Retail Dealer and Electronic Cigarette Dealer, which are counted under Tobacco program inspections.

Enforcement Division

Yes

https://data.cityofnewyork.us/d/jzhd-m6uv

2026

Department of Consumer and Worker Protection (DCWP)

15592

Non-licensed business category summonses

The number of summonses resulting from non-licensed business category inspections. If an inspection includes more than one business category it can result in more than one summons being issued. This count excludes Tobacco Retail Dealer and Electronic Cigarette Dealer, which are counted under Tobacco program inspections.

Enforcement Division

Yes

https://data.cityofnewyork.us/d/jzhd-m6uv