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311 Call Center Inquiry

Please note: Due to pandemic call handling modifications, the activity data since March 2020 does not fully represent the agent-handled calls to 311. The actual calls handled are higher.

The 311 Call Center Inquiry dataset contains information on all agent-handled calls to the City’s 311 information line, including date, time and topic.

Click here for the data dictionary.

City Government 311 Dataset wewp-mm3p 9 fields
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Dataset fields
Showing 50 real records
3-1-1 Call Center
Unique Id: 100007937 • Date: 2014-03-27T00:00:00.000 • Time: 2:28:11 PM
Unique Id
100007937
Date
2014-03-27T00:00:00.000
Time
2:28:11 PM
Date Time
2014-03-27T14:28:11.000
Agency
3-1-1
Agency Name
3-1-1 Call Center
Inquiry Name
Division Transfer
Brief Description
Hidden service for activity coding.
Call Resolution
Internal Transfer
Department of Finance
Unique Id: 100008058 • Date: 2014-03-27T00:00:00.000 • Time: 8:01:04 PM
Unique Id
100008058
Date
2014-03-27T00:00:00.000
Time
8:01:04 PM
Date Time
2014-03-27T20:01:04.000
Agency
DOF
Agency Name
Department of Finance
Inquiry Name
Pay Property Tax - Online
Brief Description
Pay property taxes and related charges online.
Call Resolution
Information Provided
Department of Buildings
Unique Id: 100008061 • Date: 2014-03-27T00:00:00.000 • Time: 2:57:42 PM
Unique Id
100008061
Date
2014-03-27T00:00:00.000
Time
2:57:42 PM
Date Time
2014-03-27T14:57:42.000
Agency
DOB
Agency Name
Department of Buildings
Inquiry Name
CancelModifyReschedule PlanExamAppointments
Brief Description
Not for CCR use.
Call Resolution
Rescheduled Appt
3-1-1 Call Center
Unique Id: 100010442 • Date: 2014-03-27T00:00:00.000 • Time: 2:20:08 PM
Unique Id
100010442
Date
2014-03-27T00:00:00.000
Time
2:20:08 PM
Date Time
2014-03-27T14:20:08.000
Agency
3-1-1
Agency Name
3-1-1 Call Center
Inquiry Name
Time and Date Information
Brief Description
Current date and approximate time.
Call Resolution
Information Provided
Department of Finance
Unique Id: 100000000 • Date: 2014-03-27T00:00:00.000 • Time: 2:13:52 PM
Unique Id
100000000
Date
2014-03-27T00:00:00.000
Time
2:13:52 PM
Date Time
2014-03-27T14:13:52.000
Agency
DOF
Agency Name
Department of Finance
Inquiry Name
Property Tax Assistance - School Tax Relief (STAR)
Brief Description
Help with property tax reduction for owners who use the property as the primary residence.
Call Resolution
CSMS SR
New York City Police Department
Unique Id: 100000002 • Date: 2014-03-27T00:00:00.000 • Time: 8:49:03 PM
Unique Id
100000002
Date
2014-03-27T00:00:00.000
Time
8:49:03 PM
Date Time
2014-03-27T20:49:03.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Noise from Neighbor
Brief Description
Report a noisy neighbor.
Call Resolution
CSMS SR
New York City Police Department
Unique Id: 100000001 • Date: 2014-03-27T00:00:00.000 • Time: 3:03:22 PM
Unique Id
100000001
Date
2014-03-27T00:00:00.000
Time
3:03:22 PM
Date Time
2014-03-27T15:03:22.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Hot Transfer 911
Brief Description
Requires immediate transfer to 911.
Call Resolution
Hot Transfer 911
Department of Finance
Unique Id: 100010570 • Date: 2014-03-27T00:00:00.000 • Time: 4:16:45 PM
Unique Id
100010570
Date
2014-03-27T00:00:00.000
Time
4:16:45 PM
Date Time
2014-03-27T16:16:45.000
Agency
DOF
Agency Name
Department of Finance
Inquiry Name
Pay Property Tax - Online
Brief Description
Pay property taxes and related charges online.
Call Resolution
Information Provided
Department of Finance
Unique Id: 100011344 • Date: 2014-03-27T00:00:00.000 • Time: 4:19:14 PM
Unique Id
100011344
Date
2014-03-27T00:00:00.000
Time
4:19:14 PM
Date Time
2014-03-27T16:19:14.000
Agency
DOF
Agency Name
Department of Finance
Inquiry Name
Pay Property Tax - Online
Brief Description
Pay property taxes and related charges online.
Call Resolution
Information Provided
Department of Sanitation
Unique Id: 100011345 • Date: 2014-03-27T00:00:00.000 • Time: 1:06:08 PM
Unique Id
100011345
Date
2014-03-27T00:00:00.000
Time
1:06:08 PM
Date Time
2014-03-27T13:06:08.000
Agency
DSNY
Agency Name
Department of Sanitation
Inquiry Name
Street Not Swept
Brief Description
Report of missed street cleaning.
Call Resolution
Internal Transfer
Department of Buildings
Unique Id: 100011473 • Date: 2014-03-27T00:00:00.000 • Time: 1:14:16 PM
Unique Id
100011473
Date
2014-03-27T00:00:00.000
Time
1:14:16 PM
Date Time
2014-03-27T13:14:16.000
Agency
DOB
Agency Name
Department of Buildings
Inquiry Name
Schedule a Plan Examiner Appointment
Brief Description
Request an appointment with a Plan Examiner.
Call Resolution
Cancelled Appt
New York City Police Department
Unique Id: 100011603 • Date: 2014-03-27T00:00:00.000 • Time: 6:39:52 PM
Unique Id
100011603
Date
2014-03-27T00:00:00.000
Time
6:39:52 PM
Date Time
2014-03-27T18:39:52.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Lost or Found Property
Brief Description
Report lost or found property.
Call Resolution
Information Provided
Department of Transportation
Unique Id: 100011886 • Date: 2014-03-27T00:00:00.000 • Time: 9:03:31 PM
Unique Id
100011886
Date
2014-03-27T00:00:00.000
Time
9:03:31 PM
Date Time
2014-03-27T21:03:31.000
Agency
DOT
Agency Name
Department of Transportation
Inquiry Name
Streetlight Condition
Brief Description
Report a problem with a streetlight.
Call Resolution
Routed to Web Page
Department of Finance
Unique Id: 100011949 • Date: 2014-03-27T00:00:00.000 • Time: 11:03:13 AM
Unique Id
100011949
Date
2014-03-27T00:00:00.000
Time
11:03:13 AM
Date Time
2014-03-27T11:03:13.000
Agency
DOF
Agency Name
Department of Finance
Inquiry Name
Pay a Parking Ticket - In Person
Brief Description
Pay a parking ticket in person.
Call Resolution
Information Provided
New York Courts
Unique Id: 100011950 • Date: 2014-03-27T00:00:00.000 • Time: 7:16:34 PM
Unique Id
100011950
Date
2014-03-27T00:00:00.000
Time
7:16:34 PM
Date Time
2014-03-27T19:16:34.000
Agency
NYCOURTS
Agency Name
New York Courts
Inquiry Name
State Court Information
Brief Description
State Court information, complaints, and assistance.
Call Resolution
Agency Closed
New York City Police Department
Unique Id: 100011951 • Date: 2014-03-27T00:00:00.000 • Time: 4:08:20 PM
Unique Id
100011951
Date
2014-03-27T00:00:00.000
Time
4:08:20 PM
Date Time
2014-03-27T16:08:20.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Division Information Provided
Brief Description
Hidden service for activity coding.
Call Resolution
Information Provided
New York City Police Department
Unique Id: 100012105 • Date: 2014-03-28T00:00:00.000 • Time: 1:13:07 AM
Unique Id
100012105
Date
2014-03-28T00:00:00.000
Time
1:13:07 AM
Date Time
2014-03-28T01:13:07.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Noise from Club or Bar
Brief Description
Report noise from inside a club or bar.
Call Resolution
CSMS SR
Department of Transportation
Unique Id: 100012106 • Date: 2014-03-27T00:00:00.000 • Time: 11:06:44 AM
Unique Id
100012106
Date
2014-03-27T00:00:00.000
Time
11:06:44 AM
Date Time
2014-03-27T11:06:44.000
Agency
DOT
Agency Name
Department of Transportation
Inquiry Name
Pothole on Street
Brief Description
Report a pothole on a street.
Call Resolution
Information Provided
Department of Consumer Affairs
Unique Id: 100012137 • Date: 2014-03-27T00:00:00.000 • Time: 10:51:52 AM
Unique Id
100012137
Date
2014-03-27T00:00:00.000
Time
10:51:52 AM
Date Time
2014-03-27T10:51:52.000
Agency
DCA
Agency Name
Department of Consumer Affairs
Inquiry Name
Free Tax Preparation - In Person
Brief Description
Get free help filing your taxes.
Call Resolution
Information Provided
Department of Education
Unique Id: 100012328 • Date: 2014-03-27T00:00:00.000 • Time: 7:13:38 AM
Unique Id
100012328
Date
2014-03-27T00:00:00.000
Time
7:13:38 AM
Date Time
2014-03-27T07:13:38.000
Agency
DOE
Agency Name
Department of Education
Inquiry Name
Find a School
Brief Description
Get contact information for a specific school.
Call Resolution
Caller Hung Up
Department of Transportation
Unique Id: 100012360 • Date: 2014-03-27T00:00:00.000 • Time: 6:10:28 PM
Unique Id
100012360
Date
2014-03-27T00:00:00.000
Time
6:10:28 PM
Date Time
2014-03-27T18:10:28.000
Agency
DOT
Agency Name
Department of Transportation
Inquiry Name
Pothole on Street
Brief Description
Report a pothole on a street.
Call Resolution
Routed to Web Page
Department of Sanitation
Unique Id: 100012361 • Date: 2014-03-27T00:00:00.000 • Time: 10:21:49 AM
Unique Id
100012361
Date
2014-03-27T00:00:00.000
Time
10:21:49 AM
Date Time
2014-03-27T10:21:49.000
Agency
DSNY
Agency Name
Department of Sanitation
Inquiry Name
Street Not Swept
Brief Description
Report of missed street cleaning.
Call Resolution
Information Provided
Department of Education
Unique Id: 100000003 • Date: 2014-03-27T00:00:00.000 • Time: 3:13:12 PM
Unique Id
100000003
Date
2014-03-27T00:00:00.000
Time
3:13:12 PM
Date Time
2014-03-27T15:13:12.000
Agency
DOE
Agency Name
Department of Education
Inquiry Name
Pre-Kindergarten - Apply - Half Day
Brief Description
Information about pre-kindergarten programs in New York City.
Call Resolution
Information Provided
Department of Finance
Unique Id: 100000004 • Date: 2014-03-27T00:00:00.000 • Time: 8:45:45 PM
Unique Id
100000004
Date
2014-03-27T00:00:00.000
Time
8:45:45 PM
Date Time
2014-03-27T20:45:45.000
Agency
DOF
Agency Name
Department of Finance
Inquiry Name
Fight a Parking Ticket - Online
Brief Description
Fight a parking ticket online.
Call Resolution
Information Provided
Department of Environmental Protection
Unique Id: 100012728 • Date: 2014-03-28T00:00:00.000 • Time: 1:34:53 AM
Unique Id
100012728
Date
2014-03-28T00:00:00.000
Time
1:34:53 AM
Date Time
2014-03-28T01:34:53.000
Agency
DEP
Agency Name
Department of Environmental Protection
Inquiry Name
Noise from Dog
Brief Description
Report noise from a barking dog.
Call Resolution
Information Provided
Department of Environmental Protection
Unique Id: 100012729 • Date: 2014-03-27T00:00:00.000 • Time: 10:49:14 AM
Unique Id
100012729
Date
2014-03-27T00:00:00.000
Time
10:49:14 AM
Date Time
2014-03-27T10:49:14.000
Agency
DEP
Agency Name
Department of Environmental Protection
Inquiry Name
Water Quality Report
Brief Description
Copy of the "Water Quality Report" booklet.
Call Resolution
CSMS SR
Department of Finance
Unique Id: 100012730 • Date: 2014-03-27T00:00:00.000 • Time: 11:06:09 PM
Unique Id
100012730
Date
2014-03-27T00:00:00.000
Time
11:06:09 PM
Date Time
2014-03-27T23:06:09.000
Agency
DOF
Agency Name
Department of Finance
Inquiry Name
Fight a Parking Ticket - Online
Brief Description
Fight a parking ticket online.
Call Resolution
Information Provided
Department of Citywide Administrative Services
Unique Id: 100000005 • Date: 2014-03-27T00:00:00.000 • Time: 1:20:54 PM
Unique Id
100000005
Date
2014-03-27T00:00:00.000
Time
1:20:54 PM
Date Time
2014-03-27T13:20:54.000
Agency
DCAS
Agency Name
Department of Citywide Administrative Services
Inquiry Name
City Vehicle Complaint
Brief Description
Report an issue with a City vehicle.
Call Resolution
Transfer to City Agency
Department of Transportation
Unique Id: 100012822 • Date: 2014-03-27T00:00:00.000 • Time: 9:50:55 PM
Unique Id
100012822
Date
2014-03-27T00:00:00.000
Time
9:50:55 PM
Date Time
2014-03-27T21:50:55.000
Agency
DOT
Agency Name
Department of Transportation
Inquiry Name
Streetlight Condition
Brief Description
Report a problem with a streetlight.
Call Resolution
Information Provided
New York Public Library
Unique Id: 100012884 • Date: 2014-03-27T00:00:00.000 • Time: 7:59:55 PM
Unique Id
100012884
Date
2014-03-27T00:00:00.000
Time
7:59:55 PM
Date Time
2014-03-27T19:59:55.000
Agency
NYPL
Agency Name
New York Public Library
Inquiry Name
Division Transfer
Brief Description
Hidden service for activity coding.
Call Resolution
Transfer to City Agency
Department of Buildings
Unique Id: 100013390 • Date: 2014-03-27T00:00:00.000 • Time: 9:52:27 AM
Unique Id
100013390
Date
2014-03-27T00:00:00.000
Time
9:52:27 AM
Date Time
2014-03-27T09:52:27.000
Agency
DOB
Agency Name
Department of Buildings
Inquiry Name
Schedule a Plan Examiner Appointment
Brief Description
Request an appointment with a Plan Examiner.
Call Resolution
Scheduled Appt
Department of Transportation
Unique Id: 100013453 • Date: 2014-03-27T00:00:00.000 • Time: 9:21:24 AM
Unique Id
100013453
Date
2014-03-27T00:00:00.000
Time
9:21:24 AM
Date Time
2014-03-27T09:21:24.000
Agency
DOT
Agency Name
Department of Transportation
Inquiry Name
Pothole on Street
Brief Description
Report a pothole on a street.
Call Resolution
Information Provided
Department of Transportation
Unique Id: 100013580 • Date: 2014-03-27T00:00:00.000 • Time: 10:28:02 AM
Unique Id
100013580
Date
2014-03-27T00:00:00.000
Time
10:28:02 AM
Date Time
2014-03-27T10:28:02.000
Agency
DOT
Agency Name
Department of Transportation
Inquiry Name
Street Resurfacing Request
Brief Description
Report a street in need of paving.
Call Resolution
CSMS SR
Department of Buildings
Unique Id: 100013642 • Date: 2014-03-27T00:00:00.000 • Time: 7:44:27 AM
Unique Id
100013642
Date
2014-03-27T00:00:00.000
Time
7:44:27 AM
Date Time
2014-03-27T07:44:27.000
Agency
DOB
Agency Name
Department of Buildings
Inquiry Name
Schedule a Plan Examiner Appointment
Brief Description
Request an appointment with a Plan Examiner.
Call Resolution
Cancelled Appt
3-1-1 Call Center
Unique Id: 100013643 • Date: 2014-03-27T00:00:00.000 • Time: 2:10:19 PM
Unique Id
100013643
Date
2014-03-27T00:00:00.000
Time
2:10:19 PM
Date Time
2014-03-27T14:10:19.000
Agency
3-1-1
Agency Name
3-1-1 Call Center
Inquiry Name
SCRIE - Status Lookup
Brief Description
Status of a SCRIE application.
Call Resolution
Internal Transfer
Department of Environmental Protection
Unique Id: 100013677 • Date: 2014-03-27T00:00:00.000 • Time: 9:53:55 PM
Unique Id
100013677
Date
2014-03-27T00:00:00.000
Time
9:53:55 PM
Date Time
2014-03-27T21:53:55.000
Agency
DEP
Agency Name
Department of Environmental Protection
Inquiry Name
Noise from Jackhammer
Brief Description
Report noise from a jackhammer.
Call Resolution
Internal Transfer
Department of Environmental Protection
Unique Id: 100013924 • Date: 2014-03-27T00:00:00.000 • Time: 12:10:05 PM
Unique Id
100013924
Date
2014-03-27T00:00:00.000
Time
12:10:05 PM
Date Time
2014-03-27T12:10:05.000
Agency
DEP
Agency Name
Department of Environmental Protection
Inquiry Name
Flooding Street
Brief Description
Report street flooding.
Call Resolution
Universal Intake SR
Department of Environmental Protection
Unique Id: 100014076 • Date: 2014-03-27T00:00:00.000 • Time: 5:11:38 PM
Unique Id
100014076
Date
2014-03-27T00:00:00.000
Time
5:11:38 PM
Date Time
2014-03-27T17:11:38.000
Agency
DEP
Agency Name
Department of Environmental Protection
Inquiry Name
Sewer Backup Complaint - Priority
Brief Description
Report a sewer backup.
Call Resolution
Universal Intake SR
Department of Finance
Unique Id: 100014108 • Date: 2014-03-27T00:00:00.000 • Time: 10:46:24 AM
Unique Id
100014108
Date
2014-03-27T00:00:00.000
Time
10:46:24 AM
Date Time
2014-03-27T10:46:24.000
Agency
DOF
Agency Name
Department of Finance
Inquiry Name
Pay a Parking Ticket - Online
Brief Description
Pay a parking ticket online.
Call Resolution
Information Provided
Department of Buildings
Unique Id: 100015713 • Date: 2014-03-27T00:00:00.000 • Time: 12:43:31 PM
Unique Id
100015713
Date
2014-03-27T00:00:00.000
Time
12:43:31 PM
Date Time
2014-03-27T12:43:31.000
Agency
DOB
Agency Name
Department of Buildings
Inquiry Name
CancelModifyReschedule PlanExamAppointments
Brief Description
Not for CCR use.
Call Resolution
Cancelled Appt
Department of Buildings
Unique Id: 100015746 • Date: 2014-03-27T00:00:00.000 • Time: 3:10:16 PM
Unique Id
100015746
Date
2014-03-27T00:00:00.000
Time
3:10:16 PM
Date Time
2014-03-27T15:10:16.000
Agency
DOB
Agency Name
Department of Buildings
Inquiry Name
Schedule a Plan Examiner Appointment
Brief Description
Request an appointment with a Plan Examiner.
Call Resolution
Scheduled Appt
New York City Police Department
Unique Id: 100018150 • Date: 2014-03-27T00:00:00.000 • Time: 7:12:22 PM
Unique Id
100018150
Date
2014-03-27T00:00:00.000
Time
7:12:22 PM
Date Time
2014-03-27T19:12:22.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Missing Person Status Request
Brief Description
Status of a missing person.
Call Resolution
Information Provided
New York City Police Department
Unique Id: 100018151 • Date: 2014-03-27T00:00:00.000 • Time: 8:28:36 PM
Unique Id
100018151
Date
2014-03-27T00:00:00.000
Time
8:28:36 PM
Date Time
2014-03-27T20:28:36.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Hot Transfer 911
Brief Description
Requires immediate transfer to 911.
Call Resolution
Hot Transfer 911
New York Courts
Unique Id: 100018212 • Date: 2014-03-27T00:00:00.000 • Time: 9:06:34 AM
Unique Id
100018212
Date
2014-03-27T00:00:00.000
Time
9:06:34 AM
Date Time
2014-03-27T09:06:34.000
Agency
NYCOURTS
Agency Name
New York Courts
Inquiry Name
Family Court Information
Brief Description
Information about what Family Court handles.
Call Resolution
Information Provided
Department of Finance
Unique Id: 100000083 • Date: 2014-03-27T00:00:00.000 • Time: 1:25:03 PM
Unique Id
100000083
Date
2014-03-27T00:00:00.000
Time
1:25:03 PM
Date Time
2014-03-27T13:25:03.000
Agency
DOF
Agency Name
Department of Finance
Inquiry Name
Booted Vehicle Information
Brief Description
General information about vehicles booted due to unpaid parking tickets.
Call Resolution
Transfer to City Agency
Department of Education
Unique Id: 100000084 • Date: 2014-03-27T00:00:00.000 • Time: 9:57:48 AM
Unique Id
100000084
Date
2014-03-27T00:00:00.000
Time
9:57:48 AM
Date Time
2014-03-27T09:57:48.000
Agency
DOE
Agency Name
Department of Education
Inquiry Name
Find a School
Brief Description
Get contact information for a specific school.
Call Resolution
Information Provided
New York City Police Department
Unique Id: 100035444 • Date: 2014-03-29T00:00:00.000 • Time: 12:16:16 AM
Unique Id
100035444
Date
2014-03-29T00:00:00.000
Time
12:16:16 AM
Date Time
2014-03-29T00:16:16.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Noise from Neighbor
Brief Description
Report a noisy neighbor.
Call Resolution
CSMS SR
New York City Police Department
Unique Id: 100930995 • Date: 2014-05-11T00:00:00.000 • Time: 7:33:06 PM
Unique Id
100930995
Date
2014-05-11T00:00:00.000
Time
7:33:06 PM
Date Time
2014-05-11T19:33:06.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Noise from Neighbor
Brief Description
Report a noisy neighbor.
Call Resolution
CSMS SR
New York City Police Department
Unique Id: 100931591 • Date: 2014-05-11T00:00:00.000 • Time: 1:08:46 PM
Unique Id
100931591
Date
2014-05-11T00:00:00.000
Time
1:08:46 PM
Date Time
2014-05-11T13:08:46.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Noise from Neighbor
Brief Description
Report a noisy neighbor.
Call Resolution
CSMS SR
New York City Police Department
Unique Id: 100931625 • Date: 2014-05-12T00:00:00.000 • Time: 1:12:57 AM
Unique Id
100931625
Date
2014-05-12T00:00:00.000
Time
1:12:57 AM
Date Time
2014-05-12T01:12:57.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Noise from Neighbor
Brief Description
Report a noisy neighbor.
Call Resolution
CSMS SR
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