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311 Call Center Inquiry

Please note: Due to pandemic call handling modifications, the activity data since March 2020 does not fully represent the agent-handled calls to 311. The actual calls handled are higher.

The 311 Call Center Inquiry dataset contains information on all agent-handled calls to the City’s 311 information line, including date, time and topic.

Click here for the data dictionary.

City Government 311 Dataset wewp-mm3p 9 fields
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Dataset fields
Showing 50 real records
159815473
Unique Id: 159815473 • Date: 2024-07-16T00:00:00.000 • Time: 3:32:32 AM
Unique Id
159815473
Date
2024-07-16T00:00:00.000
Time
3:32:32 AM
Date Time
2024-07-16T03:32:32.000
Inquiry Name
Multifamily Building Capital Improvement Loans
Brief Description
Learn about loans for moderate or substantial rehabilitation of multifamily (3 units or larger) rental buildings.
159815474
Unique Id: 159815474 • Date: 2024-07-16T00:00:00.000 • Time: 4:21:07 AM
Unique Id
159815474
Date
2024-07-16T00:00:00.000
Time
4:21:07 AM
Date Time
2024-07-16T04:21:07.000
Inquiry Name
Parking Ticket or Camera Violation Payment Plan
Brief Description
Request an agreement to pay in installments if you owe parking or camera violation judgment debt.
159815475
Unique Id: 159815475 • Date: 2024-07-16T00:00:00.000 • Time: 4:21:28 AM
Unique Id
159815475
Date
2024-07-16T00:00:00.000
Time
4:21:28 AM
Date Time
2024-07-16T04:21:28.000
Inquiry Name
Electronic Benefit Transfer (EBT) Card Assistance for Clients
Brief Description
Replace damaged, lost, or stolen cards, get card balance and account history, update card information, or change/reset PIN for EBT cards.
159815476
Unique Id: 159815476 • Date: 2024-07-16T00:00:00.000 • Time: 4:31:59 AM
Unique Id
159815476
Date
2024-07-16T00:00:00.000
Time
4:31:59 AM
Date Time
2024-07-16T04:31:59.000
Inquiry Name
Blocked Driveway
Brief Description
Report a vehicle that is blocking your driveway.
159815477
Unique Id: 159815477 • Date: 2024-07-16T00:00:00.000 • Time: 4:21:28 AM
Unique Id
159815477
Date
2024-07-16T00:00:00.000
Time
4:21:28 AM
Date Time
2024-07-16T04:21:28.000
Inquiry Name
Social Security
Brief Description
Apply for or report changes to a Social Security, Disability, or SSI benefit. Apply for, renew, replace, or update a Social Security card or number.
159815478
Unique Id: 159815478 • Date: 2024-07-16T00:00:00.000 • Time: 4:32:54 AM
Unique Id
159815478
Date
2024-07-16T00:00:00.000
Time
4:32:54 AM
Date Time
2024-07-16T04:32:54.000
Inquiry Name
Food and Nutrition for Seniors
Brief Description
Apply for free food for qualifying people age 60 and older.
159815479
Unique Id: 159815479 • Date: 2024-07-16T00:00:00.000 • Time: 4:21:28 AM
Unique Id
159815479
Date
2024-07-16T00:00:00.000
Time
4:21:28 AM
Date Time
2024-07-16T04:21:28.000
Inquiry Name
Non-Driver ID Card
Brief Description
Apply for, renew, replace, or update a non-driver photo ID card, also known as a New York State ID.
159815480
Unique Id: 159815480 • Date: 2024-07-16T00:00:00.000 • Time: 4:34:19 AM
Unique Id
159815480
Date
2024-07-16T00:00:00.000
Time
4:34:19 AM
Date Time
2024-07-16T04:34:19.000
Inquiry Name
Medical Emergency
Brief Description
Call 911 to report any type of medical or health related emergency.
159815481
Unique Id: 159815481 • Date: 2024-07-16T00:00:00.000 • Time: 4:32:58 AM
Unique Id
159815481
Date
2024-07-16T00:00:00.000
Time
4:32:58 AM
Date Time
2024-07-16T04:32:58.000
Inquiry Name
Blocked Driveway
Brief Description
Report a vehicle that is blocking your driveway.
159815482
Unique Id: 159815482 • Date: 2024-07-16T00:00:00.000 • Time: 4:35:14 AM
Unique Id
159815482
Date
2024-07-16T00:00:00.000
Time
4:35:14 AM
Date Time
2024-07-16T04:35:14.000
Inquiry Name
Towed Vehicle
Brief Description
Find a towed vehicle and get it back or stop a tow in progress.
159815483
Unique Id: 159815483 • Date: 2024-07-16T00:00:00.000 • Time: 4:35:36 AM
Unique Id
159815483
Date
2024-07-16T00:00:00.000
Time
4:35:36 AM
Date Time
2024-07-16T04:35:36.000
Inquiry Name
Police Precincts and PSAs
Brief Description
Find a precinct or police service area (PSA) for a specific address. Get precinct and PSA locations and contact information.
159815484
Unique Id: 159815484 • Date: 2024-07-16T00:00:00.000 • Time: 3:32:32 AM
Unique Id
159815484
Date
2024-07-16T00:00:00.000
Time
3:32:32 AM
Date Time
2024-07-16T03:32:32.000
Inquiry Name
Leaf and Yard Waste Disposal
Brief Description
Learn how to get rid of leaves, grass clippings, and small twigs.
159815485
Unique Id: 159815485 • Date: 2024-07-16T00:00:00.000 • Time: 4:37:56 AM
Unique Id
159815485
Date
2024-07-16T00:00:00.000
Time
4:37:56 AM
Date Time
2024-07-16T04:37:56.000
Inquiry Name
Noise from Construction
Brief Description
Report noise from street or building construction, including jackhammer noise.
159815486
Unique Id: 159815486 • Date: 2024-07-16T00:00:00.000 • Time: 4:21:28 AM
Unique Id
159815486
Date
2024-07-16T00:00:00.000
Time
4:21:28 AM
Date Time
2024-07-16T04:21:28.000
Inquiry Name
Immigration or Naturalization Record
Brief Description
Get a record of immigration for the years between 1820 and 1982. Get a record of naturalization (citizenship) for the years between 1800 and 1959.
159815487
Unique Id: 159815487 • Date: 2024-07-16T00:00:00.000 • Time: 4:39:02 AM
Unique Id
159815487
Date
2024-07-16T00:00:00.000
Time
4:39:02 AM
Date Time
2024-07-16T04:39:02.000
Inquiry Name
Date and Time
Brief Description
Find out today's date and the current time.
159815488
Unique Id: 159815488 • Date: 2024-07-16T00:00:00.000 • Time: 4:33:15 AM
Unique Id
159815488
Date
2024-07-16T00:00:00.000
Time
4:33:15 AM
Date Time
2024-07-16T04:33:15.000
Inquiry Name
Dangerous Location or Situation
Brief Description
Call 911 to report a situation that might cause danger to life or personal property.
159815489
Unique Id: 159815489 • Date: 2024-07-16T00:00:00.000 • Time: 4:21:28 AM
Unique Id
159815489
Date
2024-07-16T00:00:00.000
Time
4:21:28 AM
Date Time
2024-07-16T04:21:28.000
Inquiry Name
SNAP (Food Stamps)
Brief Description
Learn about, apply for, or report a problem with Supplemental Nutrition Assistance Program (SNAP), also known as Food Stamps.
159815490
Unique Id: 159815490 • Date: 2024-07-16T00:00:00.000 • Time: 4:43:16 AM
Unique Id
159815490
Date
2024-07-16T00:00:00.000
Time
4:43:16 AM
Date Time
2024-07-16T04:43:16.000
Inquiry Name
Towed Vehicle
Brief Description
Find a towed vehicle and get it back or stop a tow in progress.
159815491
Unique Id: 159815491 • Date: 2024-07-16T00:00:00.000 • Time: 4:41:51 AM
Unique Id
159815491
Date
2024-07-16T00:00:00.000
Time
4:41:51 AM
Date Time
2024-07-16T04:41:51.000
Inquiry Name
City Agency or Worker Feedback
Brief Description
Give a complaint, compliment, or comment on the service provided by City Agencies and their employees.
159815492
Unique Id: 159815492 • Date: 2024-07-16T00:00:00.000 • Time: 4:48:09 AM
Unique Id
159815492
Date
2024-07-16T00:00:00.000
Time
4:48:09 AM
Date Time
2024-07-16T04:48:09.000
Inquiry Name
988 Mental Health Support
Brief Description
Get free, confidential help with mental health or substance abuse issues, including crisis services and treatment referrals.
159815493
Unique Id: 159815493 • Date: 2024-07-16T00:00:00.000 • Time: 4:49:04 AM
Unique Id
159815493
Date
2024-07-16T00:00:00.000
Time
4:49:04 AM
Date Time
2024-07-16T04:49:04.000
Inquiry Name
Birth Certificate Order
Brief Description
Get a copy of a birth certificate.
159815494
Unique Id: 159815494 • Date: 2024-07-16T00:00:00.000 • Time: 4:48:28 AM
Unique Id
159815494
Date
2024-07-16T00:00:00.000
Time
4:48:28 AM
Date Time
2024-07-16T04:48:28.000
Inquiry Name
Disabled Vehicle
Brief Description
Report a disabled vehicle on a City street, limited access highway, bridge, or tunnel.
159815495
Unique Id: 159815495 • Date: 2024-07-16T00:00:00.000 • Time: 4:48:09 AM
Unique Id
159815495
Date
2024-07-16T00:00:00.000
Time
4:48:09 AM
Date Time
2024-07-16T04:48:09.000
Inquiry Name
Chemical Spill
Brief Description
Report a spill of chemicals or other hazardous material onto a roadway, sidewalk, or indoors.
159815496
Unique Id: 159815496 • Date: 2024-07-16T00:00:00.000 • Time: 4:21:28 AM
Unique Id
159815496
Date
2024-07-16T00:00:00.000
Time
4:21:28 AM
Date Time
2024-07-16T04:21:28.000
Inquiry Name
Food Pantries and Soup Kitchens
Brief Description
Find places where people in need can get free food.
159815497
Unique Id: 159815497 • Date: 2024-07-16T00:00:00.000 • Time: 4:51:08 AM
Unique Id
159815497
Date
2024-07-16T00:00:00.000
Time
4:51:08 AM
Date Time
2024-07-16T04:51:08.000
Inquiry Name
988 Mental Health Support
Brief Description
Get free, confidential help with mental health or substance abuse issues, including crisis services and treatment referrals.
159815498
Unique Id: 159815498 • Date: 2024-07-16T00:00:00.000 • Time: 4:50:10 AM
Unique Id
159815498
Date
2024-07-16T00:00:00.000
Time
4:50:10 AM
Date Time
2024-07-16T04:50:10.000
Inquiry Name
Bulk Item Disposal
Brief Description
Learn how to get rid of large, bulky items.
159815499
Unique Id: 159815499 • Date: 2024-07-16T00:00:00.000 • Time: 4:49:57 AM
Unique Id
159815499
Date
2024-07-16T00:00:00.000
Time
4:49:57 AM
Date Time
2024-07-16T04:49:57.000
Inquiry Name
Dead Animal on Private Property
Brief Description
Learn how to dispose of dead pets or wildlife on your property.
159815500
Unique Id: 159815500 • Date: 2024-07-16T00:00:00.000 • Time: 4:50:15 AM
Unique Id
159815500
Date
2024-07-16T00:00:00.000
Time
4:50:15 AM
Date Time
2024-07-16T04:50:15.000
Inquiry Name
Blocked Driveway
Brief Description
Report a vehicle that is blocking your driveway.
159815502
Unique Id: 159815502 • Date: 2024-07-16T00:00:00.000 • Time: 4:51:22 AM
Unique Id
159815502
Date
2024-07-16T00:00:00.000
Time
4:51:22 AM
Date Time
2024-07-16T04:51:22.000
Inquiry Name
Illegal Parking
Brief Description
Report a non-emergency vehicle parked illegally on public property, improper parking permit use, or overnight commercial parking on residential street.
159815503
Unique Id: 159815503 • Date: 2024-07-16T00:00:00.000 • Time: 4:48:09 AM
Unique Id
159815503
Date
2024-07-16T00:00:00.000
Time
4:48:09 AM
Date Time
2024-07-16T04:48:09.000
Inquiry Name
Litter on Highway
Brief Description
Report litter, debris, or garbage alongside or on the roadway of a highway.
159815504
Unique Id: 159815504 • Date: 2024-07-16T00:00:00.000 • Time: 4:50:09 AM
Unique Id
159815504
Date
2024-07-16T00:00:00.000
Time
4:50:09 AM
Date Time
2024-07-16T04:50:09.000
Inquiry Name
Noise from Alarm
Brief Description
Report an alarm in progress or an alarm that goes off too often or for too long.
159815505
Unique Id: 159815505 • Date: 2024-07-16T00:00:00.000 • Time: 4:53:48 AM
Unique Id
159815505
Date
2024-07-16T00:00:00.000
Time
4:53:48 AM
Date Time
2024-07-16T04:53:48.000
Inquiry Name
Towed Vehicle
Brief Description
Find a towed vehicle and get it back or stop a tow in progress.
159815506
Unique Id: 159815506 • Date: 2024-07-16T00:00:00.000 • Time: 4:58:10 AM
Unique Id
159815506
Date
2024-07-16T00:00:00.000
Time
4:58:10 AM
Date Time
2024-07-16T04:58:10.000
Inquiry Name
Blocked Driveway
Brief Description
Report a vehicle that is blocking your driveway.
159815507
Unique Id: 159815507 • Date: 2024-07-16T00:00:00.000 • Time: 5:03:31 AM
Unique Id
159815507
Date
2024-07-16T00:00:00.000
Time
5:03:31 AM
Date Time
2024-07-16T05:03:31.000
Inquiry Name
Elevator or Escalator Complaint
Brief Description
Report a problem with an elevator or escalator.
159815508
Unique Id: 159815508 • Date: 2024-07-16T00:00:00.000 • Time: 5:01:48 AM
Unique Id
159815508
Date
2024-07-16T00:00:00.000
Time
5:01:48 AM
Date Time
2024-07-16T05:01:48.000
Inquiry Name
Homeless Shelter Complaint
Brief Description
Make a complaint or comment about a homeless shelter.
159815509
Unique Id: 159815509 • Date: 2024-07-16T00:00:00.000 • Time: 5:01:54 AM
Unique Id
159815509
Date
2024-07-16T00:00:00.000
Time
5:01:54 AM
Date Time
2024-07-16T05:01:54.000
Inquiry Name
Supportive Housing Assistance
Brief Description
Get information and help with applying for or living in supportive housing for formerly homeless or incarcerated people or youth aging out of foster care.
159815510
Unique Id: 159815510 • Date: 2024-07-16T00:00:00.000 • Time: 4:59:24 AM
Unique Id
159815510
Date
2024-07-16T00:00:00.000
Time
4:59:24 AM
Date Time
2024-07-16T04:59:24.000
Inquiry Name
Overgrown Grass or Weeds
Brief Description
Report overgrown grass or weeds on public property.
159815511
Unique Id: 159815511 • Date: 2024-07-16T00:00:00.000 • Time: 5:03:28 AM
Unique Id
159815511
Date
2024-07-16T00:00:00.000
Time
5:03:28 AM
Date Time
2024-07-16T05:03:28.000
Inquiry Name
IDNYC Municipal ID Card
Brief Description
Learn about and apply for the New York City's IDNYC municipal identification card for people who live in one of the 5 boroughs of New York City.
159815512
Unique Id: 159815512 • Date: 2024-07-16T00:00:00.000 • Time: 4:58:27 AM
Unique Id
159815512
Date
2024-07-16T00:00:00.000
Time
4:58:27 AM
Date Time
2024-07-16T04:58:27.000
Inquiry Name
Housing Court for Tenants and Landlords
Brief Description
Learn about assistance for landlords and tenants with ongoing disputes, including eviction.
159815513
Unique Id: 159815513 • Date: 2024-07-16T00:00:00.000 • Time: 4:58:27 AM
Unique Id
159815513
Date
2024-07-16T00:00:00.000
Time
4:58:27 AM
Date Time
2024-07-16T04:58:27.000
Inquiry Name
Tenant Harassment
Brief Description
Get help for a tenant whose landlord harasses them and tries to force them out of their apartment. Connect with Tenant Helpline for advice and assistance.
159815514
Unique Id: 159815514 • Date: 2024-07-16T00:00:00.000 • Time: 5:07:50 AM
Unique Id
159815514
Date
2024-07-16T00:00:00.000
Time
5:07:50 AM
Date Time
2024-07-16T05:07:50.000
Inquiry Name
Noise from Neighbor
Brief Description
Report a noisy neighbor.
159815515
Unique Id: 159815515 • Date: 2024-07-16T00:00:00.000 • Time: 5:08:36 AM
Unique Id
159815515
Date
2024-07-16T00:00:00.000
Time
5:08:36 AM
Date Time
2024-07-16T05:08:36.000
Inquiry Name
Jail System Complaint
Brief Description
Report a problem with the New York City jail system, including threats to incarcerated people.
159815516
Unique Id: 159815516 • Date: 2024-07-16T00:00:00.000 • Time: 5:08:39 AM
Unique Id
159815516
Date
2024-07-16T00:00:00.000
Time
5:08:39 AM
Date Time
2024-07-16T05:08:39.000
Inquiry Name
Fire Alarm Box Complaint
Brief Description
Report a problem with a fire alarm box.
159815517
Unique Id: 159815517 • Date: 2024-07-16T00:00:00.000 • Time: 5:11:29 AM
Unique Id
159815517
Date
2024-07-16T00:00:00.000
Time
5:11:29 AM
Date Time
2024-07-16T05:11:29.000
Inquiry Name
Noise from Neighbor
Brief Description
Report a noisy neighbor.
159815518
Unique Id: 159815518 • Date: 2024-07-16T00:00:00.000 • Time: 5:09:59 AM
Unique Id
159815518
Date
2024-07-16T00:00:00.000
Time
5:09:59 AM
Date Time
2024-07-16T05:09:59.000
Inquiry Name
Towed Vehicle
Brief Description
Find a towed vehicle and get it back or stop a tow in progress.
159815519
Unique Id: 159815519 • Date: 2024-07-16T00:00:00.000 • Time: 5:12:22 AM
Unique Id
159815519
Date
2024-07-16T00:00:00.000
Time
5:12:22 AM
Date Time
2024-07-16T05:12:22.000
Inquiry Name
Blocked Driveway
Brief Description
Report a vehicle that is blocking your driveway.
159815520
Unique Id: 159815520 • Date: 2024-07-16T00:00:00.000 • Time: 5:14:28 AM
Unique Id
159815520
Date
2024-07-16T00:00:00.000
Time
5:14:28 AM
Date Time
2024-07-16T05:14:28.000
Inquiry Name
Fire Hydrant Complaint
Brief Description
Report a fire hydrant that is leaking or running, damaged, missing, misused, or damaged fender post.
159815521
Unique Id: 159815521 • Date: 2024-07-16T00:00:00.000 • Time: 5:13:06 AM
Unique Id
159815521
Date
2024-07-16T00:00:00.000
Time
5:13:06 AM
Date Time
2024-07-16T05:13:06.000
Inquiry Name
Incarcerated Person Medical Concern
Brief Description
Get medical attention for an incarcerated person in Department of Correction custody.
159815522
Unique Id: 159815522 • Date: 2024-07-16T00:00:00.000 • Time: 4:43:39 AM
Unique Id
159815522
Date
2024-07-16T00:00:00.000
Time
4:43:39 AM
Date Time
2024-07-16T04:43:39.000
Inquiry Name
City Agency or Worker Feedback
Brief Description
Give a complaint, compliment, or comment on the service provided by City Agencies and their employees.
159815523
Unique Id: 159815523 • Date: 2024-07-16T00:00:00.000 • Time: 5:16:09 AM
Unique Id
159815523
Date
2024-07-16T00:00:00.000
Time
5:16:09 AM
Date Time
2024-07-16T05:16:09.000
Inquiry Name
Noise from Neighbor
Brief Description
Report a noisy neighbor.
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