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311 Call Center Inquiry

Please note: Due to pandemic call handling modifications, the activity data since March 2020 does not fully represent the agent-handled calls to 311. The actual calls handled are higher.

The 311 Call Center Inquiry dataset contains information on all agent-handled calls to the City’s 311 information line, including date, time and topic.

Click here for the data dictionary.

City Government 311 Dataset wewp-mm3p 9 fields
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Dataset fields
Showing 50 real records
143535874
Unique Id: 143535874 • Date: 2020-08-05T00:00:00.000 • Time: 3:40:29 PM
Unique Id
143535874
Date
2020-08-05T00:00:00.000
Time
3:40:29 PM
Date Time
2020-08-05T15:40:29.000
Inquiry Name
Birth Certificate Change
Brief Description
Correct or update a birth certificate.
143535875
Unique Id: 143535875 • Date: 2020-08-05T00:00:00.000 • Time: 3:41:03 PM
Unique Id
143535875
Date
2020-08-05T00:00:00.000
Time
3:41:03 PM
Date Time
2020-08-05T15:41:03.000
Inquiry Name
Homeless Shelters
Brief Description
Apply for homeless shelter intake.
143535876
Unique Id: 143535876 • Date: 2020-08-05T00:00:00.000 • Time: 3:40:41 PM
Unique Id
143535876
Date
2020-08-05T00:00:00.000
Time
3:40:41 PM
Date Time
2020-08-05T15:40:41.000
Inquiry Name
Parking Ticket or Camera Violation Dispute
Brief Description
Fight a parking ticket or camera violation.
143535877
Unique Id: 143535877 • Date: 2020-08-05T00:00:00.000 • Time: 3:40:29 PM
Unique Id
143535877
Date
2020-08-05T00:00:00.000
Time
3:40:29 PM
Date Time
2020-08-05T15:40:29.000
Inquiry Name
NYC311
Brief Description
Learn about 311, New York City's one-stop shop for government information and non-emergency services.
143535878
Unique Id: 143535878 • Date: 2020-08-05T00:00:00.000 • Time: 3:46:16 PM
Unique Id
143535878
Date
2020-08-05T00:00:00.000
Time
3:46:16 PM
Date Time
2020-08-05T15:46:16.000
Inquiry Name
Mayor
Brief Description
Submit opinions and suggestions for the Mayor, including those about City government processes.
143535879
Unique Id: 143535879 • Date: 2020-08-05T00:00:00.000 • Time: 3:51:43 PM
Unique Id
143535879
Date
2020-08-05T00:00:00.000
Time
3:51:43 PM
Date Time
2020-08-05T15:51:43.000
Inquiry Name
NYCHA Public Housing and NYCHA Section 8
Brief Description
Apply for NYCHA public housing or check application status. Learn about NYCHA Section 8 Program.
143535880
Unique Id: 143535880 • Date: 2020-08-05T00:00:00.000 • Time: 3:40:41 PM
Unique Id
143535880
Date
2020-08-05T00:00:00.000
Time
3:40:41 PM
Date Time
2020-08-05T15:40:41.000
Inquiry Name
Fallen Tree or Branch
Brief Description
Request the removal of a fallen tree or branch, cracked branches in danger of falling, or a tree in poor condition.
143535881
Unique Id: 143535881 • Date: 2020-08-05T00:00:00.000 • Time: 3:51:05 PM
Unique Id
143535881
Date
2020-08-05T00:00:00.000
Time
3:51:05 PM
Date Time
2020-08-05T15:51:05.000
Inquiry Name
Wood Disposal
Brief Description
Learn how to get rid of lumber, tree branches, shrubs, and firewood.
143535882
Unique Id: 143535882 • Date: 2020-08-05T00:00:00.000 • Time: 3:44:14 PM
Unique Id
143535882
Date
2020-08-05T00:00:00.000
Time
3:44:14 PM
Date Time
2020-08-05T15:44:14.000
Inquiry Name
Coronavirus (COVID-19) Resources and Support
Brief Description
Get food and other programs and services for families, consumers, workers, and businesses during the COVID-19 pandemic.
143535883
Unique Id: 143535883 • Date: 2020-08-05T00:00:00.000 • Time: 3:51:34 PM
Unique Id
143535883
Date
2020-08-05T00:00:00.000
Time
3:51:34 PM
Date Time
2020-08-05T15:51:34.000
Inquiry Name
Mold Complaint
Brief Description
Report mold in an apartment, public place, or abandoned building.
143535884
Unique Id: 143535884 • Date: 2020-08-05T00:00:00.000 • Time: 3:51:43 PM
Unique Id
143535884
Date
2020-08-05T00:00:00.000
Time
3:51:43 PM
Date Time
2020-08-05T15:51:43.000
Inquiry Name
HPD Section 8
Brief Description
Learn about the Department of Housing Preservation and Development (HPD) Section 8 Program, also known as the Housing Choice Voucher (HCV) program.
143535885
Unique Id: 143535885 • Date: 2020-08-05T00:00:00.000 • Time: 3:44:14 PM
Unique Id
143535885
Date
2020-08-05T00:00:00.000
Time
3:44:14 PM
Date Time
2020-08-05T15:44:14.000
Inquiry Name
Public Assistance or Welfare
Brief Description
Learn about public assistance, welfare, work requirements, and job center locations.
143535886
Unique Id: 143535886 • Date: 2020-08-05T00:00:00.000 • Time: 3:53:19 PM
Unique Id
143535886
Date
2020-08-05T00:00:00.000
Time
3:53:19 PM
Date Time
2020-08-05T15:53:19.000
Inquiry Name
Drinking Water
Brief Description
Report a problem with water, odor, taste, discolor, and illness caused by drinking water. Learn about water quality and building water tank inspections.
143535887
Unique Id: 143535887 • Date: 2020-08-05T00:00:00.000 • Time: 3:54:14 PM
Unique Id
143535887
Date
2020-08-05T00:00:00.000
Time
3:54:14 PM
Date Time
2020-08-05T15:54:14.000
Inquiry Name
Fallen Tree or Branch
Brief Description
Request the removal of a fallen tree or branch, cracked branches in danger of falling, or a tree in poor condition.
143535888
Unique Id: 143535888 • Date: 2020-08-05T00:00:00.000 • Time: 3:53:58 PM
Unique Id
143535888
Date
2020-08-05T00:00:00.000
Time
3:53:58 PM
Date Time
2020-08-05T15:53:58.000
Inquiry Name
Coronavirus (COVID-19) Resources and Support
Brief Description
Get food and other programs and services for families, consumers, workers, and businesses during the COVID-19 pandemic.
143535889
Unique Id: 143535889 • Date: 2020-08-05T00:00:00.000 • Time: 3:56:39 PM
Unique Id
143535889
Date
2020-08-05T00:00:00.000
Time
3:56:39 PM
Date Time
2020-08-05T15:56:39.000
Inquiry Name
Fair Fares NYC
Brief Description
Get general information about the Fair Fares discount MetroCard program for low-income New Yorkers.
143535890
Unique Id: 143535890 • Date: 2020-08-05T00:00:00.000 • Time: 3:57:24 PM
Unique Id
143535890
Date
2020-08-05T00:00:00.000
Time
3:57:24 PM
Date Time
2020-08-05T15:57:24.000
Inquiry Name
Senior Citizen Homeowners' Exemption (SCHE)
Brief Description
Apply for property tax benefits for homeowners 65 and older.
143535891
Unique Id: 143535891 • Date: 2020-08-05T00:00:00.000 • Time: 3:54:53 PM
Unique Id
143535891
Date
2020-08-05T00:00:00.000
Time
3:54:53 PM
Date Time
2020-08-05T15:54:53.000
Inquiry Name
Coronavirus (COVID-19) Resources and Support
Brief Description
Get food and other programs and services for families, consumers, workers, and businesses during the COVID-19 pandemic.
143535892
Unique Id: 143535892 • Date: 2020-08-05T00:00:00.000 • Time: 3:51:08 PM
Unique Id
143535892
Date
2020-08-05T00:00:00.000
Time
3:51:08 PM
Date Time
2020-08-05T15:51:08.000
Inquiry Name
Coronavirus (COVID-19) Resources and Support
Brief Description
Get food and other programs and services for families, consumers, workers, and businesses during the COVID-19 pandemic.
143535893
Unique Id: 143535893 • Date: 2020-08-05T00:00:00.000 • Time: 3:56:57 PM
Unique Id
143535893
Date
2020-08-05T00:00:00.000
Time
3:56:57 PM
Date Time
2020-08-05T15:56:57.000
Inquiry Name
CFC and Freon Removal
Brief Description
Schedule an appointment for curbside disposal of appliances with chlorofluorocarbon gas, including refrigerators and air conditioners.
143535894
Unique Id: 143535894 • Date: 2020-08-05T00:00:00.000 • Time: 3:53:13 PM
Unique Id
143535894
Date
2020-08-05T00:00:00.000
Time
3:53:13 PM
Date Time
2020-08-05T15:53:13.000
Inquiry Name
Housing Court for Tenants and Landlords
Brief Description
Learn about assistance for landlords and tenants with ongoing disputes, including eviction.
143535895
Unique Id: 143535895 • Date: 2020-08-05T00:00:00.000 • Time: 3:51:08 PM
Unique Id
143535895
Date
2020-08-05T00:00:00.000
Time
3:51:08 PM
Date Time
2020-08-05T15:51:08.000
Inquiry Name
Apartment Maintenance Complaint
Brief Description
Report a maintenance problem in a privately-owned residential building.
143535896
Unique Id: 143535896 • Date: 2020-08-05T00:00:00.000 • Time: 2:04:01 PM
Unique Id
143535896
Date
2020-08-05T00:00:00.000
Time
2:04:01 PM
Date Time
2020-08-05T14:04:01.000
Inquiry Name
Child Care Financial Assistance
Brief Description
Apply for financial assistance to pay for child care, get an application status, find an EarlyLearn NYC child care program, or re-certify your benefits.
143535898
Unique Id: 143535898 • Date: 2020-08-05T00:00:00.000 • Time: 3:58:43 PM
Unique Id
143535898
Date
2020-08-05T00:00:00.000
Time
3:58:43 PM
Date Time
2020-08-05T15:58:43.000
Inquiry Name
Fallen Tree or Branch
Brief Description
Request the removal of a fallen tree or branch, cracked branches in danger of falling, or a tree in poor condition.
143535899
Unique Id: 143535899 • Date: 2020-08-05T00:00:00.000 • Time: 3:51:05 PM
Unique Id
143535899
Date
2020-08-05T00:00:00.000
Time
3:51:05 PM
Date Time
2020-08-05T15:51:05.000
Inquiry Name
Fallen Tree or Branch
Brief Description
Request the removal of a fallen tree or branch, cracked branches in danger of falling, or a tree in poor condition.
143535900
Unique Id: 143535900 • Date: 2020-08-05T00:00:00.000 • Time: 3:55:46 PM
Unique Id
143535900
Date
2020-08-05T00:00:00.000
Time
3:55:46 PM
Date Time
2020-08-05T15:55:46.000
Inquiry Name
Social Distancing or Face Covering Complaint
Brief Description
Report a social distancing violation or a person who is not wearing a face covering in public.
143535901
Unique Id: 143535901 • Date: 2020-08-05T00:00:00.000 • Time: 3:59:29 PM
Unique Id
143535901
Date
2020-08-05T00:00:00.000
Time
3:59:29 PM
Date Time
2020-08-05T15:59:29.000
Inquiry Name
Illegal Parking
Brief Description
Report a non-emergency vehicle parked illegally or the improper use of a parking permit.
153111128
Unique Id: 153111128 • Date: 2023-01-04T00:00:00.000 • Time: 10:02:01 PM
Unique Id
153111128
Date
2023-01-04T00:00:00.000
Time
10:02:01 PM
Date Time
2023-01-04T22:02:01.000
Inquiry Name
Blocked Driveway
Brief Description
Report a vehicle that is blocking your driveway.
143535902
Unique Id: 143535902 • Date: 2020-08-05T00:00:00.000 • Time: 3:58:03 PM
Unique Id
143535902
Date
2020-08-05T00:00:00.000
Time
3:58:03 PM
Date Time
2020-08-05T15:58:03.000
Inquiry Name
Parking Ticket or Camera Violation Status
Brief Description
Look up information about your parking or camera violations and get payment, dispute, and appeal status.
143535903
Unique Id: 143535903 • Date: 2020-08-05T00:00:00.000 • Time: 3:58:25 PM
Unique Id
143535903
Date
2020-08-05T00:00:00.000
Time
3:58:25 PM
Date Time
2020-08-05T15:58:25.000
Inquiry Name
High School Enrollment
Brief Description
Learn about enrollment for high school students.
143535904
Unique Id: 143535904 • Date: 2020-08-05T00:00:00.000 • Time: 3:51:43 PM
Unique Id
143535904
Date
2020-08-05T00:00:00.000
Time
3:51:43 PM
Date Time
2020-08-05T15:51:43.000
Inquiry Name
Rent Freeze Program for Tenants with Disabilities
Brief Description
Apply for rental assistance for people with disabilities living in rent-regulated apartments. Also known as DRIE.
143535905
Unique Id: 143535905 • Date: 2020-08-05T00:00:00.000 • Time: 3:37:59 PM
Unique Id
143535905
Date
2020-08-05T00:00:00.000
Time
3:37:59 PM
Date Time
2020-08-05T15:37:59.000
Inquiry Name
Service Request Status
Brief Description
Check the status of a Service Request filed with NYC311.
143535906
Unique Id: 143535906 • Date: 2020-08-05T00:00:00.000 • Time: 3:55:46 PM
Unique Id
143535906
Date
2020-08-05T00:00:00.000
Time
3:55:46 PM
Date Time
2020-08-05T15:55:46.000
Inquiry Name
Noise from Street or Sidewalk
Brief Description
Report noise from the street or sidewalk.
143535907
Unique Id: 143535907 • Date: 2020-08-05T00:00:00.000 • Time: 4:00:41 PM
Unique Id
143535907
Date
2020-08-05T00:00:00.000
Time
4:00:41 PM
Date Time
2020-08-05T16:00:41.000
Inquiry Name
Verizon Telephone, Internet, and Cable Service
Brief Description
Learn about or get help with Verizon Telephone, Internet, and Cable Service.
143535908
Unique Id: 143535908 • Date: 2020-08-05T00:00:00.000 • Time: 3:59:37 PM
Unique Id
143535908
Date
2020-08-05T00:00:00.000
Time
3:59:37 PM
Date Time
2020-08-05T15:59:37.000
Inquiry Name
Fair Fares NYC Card Replacement
Brief Description
Report a Fair Fares MetroCard that is lost, stolen, damaged, or not working and learn how to get a replacement.
143535909
Unique Id: 143535909 • Date: 2020-08-05T00:00:00.000 • Time: 4:01:47 PM
Unique Id
143535909
Date
2020-08-05T00:00:00.000
Time
4:01:47 PM
Date Time
2020-08-05T16:01:47.000
Inquiry Name
Power Outage
Brief Description
Report a power outage or blackout, or file a claim to be reimbursed for food spoiled during a power outage.
143535910
Unique Id: 143535910 • Date: 2020-08-05T00:00:00.000 • Time: 4:00:41 PM
Unique Id
143535910
Date
2020-08-05T00:00:00.000
Time
4:00:41 PM
Date Time
2020-08-05T16:00:41.000
Inquiry Name
Fallen Tree or Branch
Brief Description
Request the removal of a fallen tree or branch, cracked branches in danger of falling, or a tree in poor condition.
143535911
Unique Id: 143535911 • Date: 2020-08-05T00:00:00.000 • Time: 3:58:37 PM
Unique Id
143535911
Date
2020-08-05T00:00:00.000
Time
3:58:37 PM
Date Time
2020-08-05T15:58:37.000
Inquiry Name
Rent Freeze Program for Seniors
Brief Description
Apply for rental assistance for people age 62 and older living in rent-regulated apartments. Also known as SCRIE.
143535912
Unique Id: 143535912 • Date: 2020-08-05T00:00:00.000 • Time: 4:03:18 PM
Unique Id
143535912
Date
2020-08-05T00:00:00.000
Time
4:03:18 PM
Date Time
2020-08-05T16:03:18.000
Inquiry Name
Fallen Tree or Branch
Brief Description
Request the removal of a fallen tree or branch, cracked branches in danger of falling, or a tree in poor condition.
143535913
Unique Id: 143535913 • Date: 2020-08-05T00:00:00.000 • Time: 4:00:38 PM
Unique Id
143535913
Date
2020-08-05T00:00:00.000
Time
4:00:38 PM
Date Time
2020-08-05T16:00:38.000
Inquiry Name
GetFoodNYC Emergency Home Food Delivery
Brief Description
Get food delivery if you can't go outside, have no one who can help you get food, and can't afford delivery as a result of COVID-19.
143535914
Unique Id: 143535914 • Date: 2020-08-05T00:00:00.000 • Time: 3:57:24 PM
Unique Id
143535914
Date
2020-08-05T00:00:00.000
Time
3:57:24 PM
Date Time
2020-08-05T15:57:24.000
Inquiry Name
Property Deed or Record
Brief Description
Search for or get copies of property ownership records, such as deeds and mortgages.
143535915
Unique Id: 143535915 • Date: 2020-08-05T00:00:00.000 • Time: 4:01:45 PM
Unique Id
143535915
Date
2020-08-05T00:00:00.000
Time
4:01:45 PM
Date Time
2020-08-05T16:01:45.000
Inquiry Name
Mayor
Brief Description
Submit opinions and suggestions for the Mayor, including those about City government processes.
143535916
Unique Id: 143535916 • Date: 2020-08-05T00:00:00.000 • Time: 4:02:23 PM
Unique Id
143535916
Date
2020-08-05T00:00:00.000
Time
4:02:23 PM
Date Time
2020-08-05T16:02:23.000
Inquiry Name
Fair Fares NYC
Brief Description
Get general information about the Fair Fares discount MetroCard program for low-income New Yorkers.
143535917
Unique Id: 143535917 • Date: 2020-08-05T00:00:00.000 • Time: 3:53:21 PM
Unique Id
143535917
Date
2020-08-05T00:00:00.000
Time
3:53:21 PM
Date Time
2020-08-05T15:53:21.000
Inquiry Name
Elementary School Enrollment
Brief Description
Learn about enrollment and registration for elementary school students.
143535918
Unique Id: 143535918 • Date: 2020-08-05T00:00:00.000 • Time: 4:03:29 PM
Unique Id
143535918
Date
2020-08-05T00:00:00.000
Time
4:03:29 PM
Date Time
2020-08-05T16:03:29.000
Inquiry Name
Directory Assistance
Brief Description
Get the phone number or address of a specific person or business.
143535920
Unique Id: 143535920 • Date: 2020-08-05T00:00:00.000 • Time: 4:01:40 PM
Unique Id
143535920
Date
2020-08-05T00:00:00.000
Time
4:01:40 PM
Date Time
2020-08-05T16:01:40.000
Inquiry Name
IDNYC Municipal ID Card
Brief Description
Learn about New York City's IDNYC municipal identification card for people who live in one of the 5 boroughs of New York City.
143535921
Unique Id: 143535921 • Date: 2020-08-05T00:00:00.000 • Time: 4:03:15 PM
Unique Id
143535921
Date
2020-08-05T00:00:00.000
Time
4:03:15 PM
Date Time
2020-08-05T16:03:15.000
Inquiry Name
Coronavirus (COVID-19) and City Life
Brief Description
Get information about closures, service changes, and social distancing guidance during the COVID-19 pandemic.
143535922
Unique Id: 143535922 • Date: 2020-08-05T00:00:00.000 • Time: 4:03:31 PM
Unique Id
143535922
Date
2020-08-05T00:00:00.000
Time
4:03:31 PM
Date Time
2020-08-05T16:03:31.000
Inquiry Name
Power Outage
Brief Description
Report a power outage or blackout, or file a claim to be reimbursed for food spoiled during a power outage.
143535923
Unique Id: 143535923 • Date: 2020-08-05T00:00:00.000 • Time: 4:01:43 PM
Unique Id
143535923
Date
2020-08-05T00:00:00.000
Time
4:01:43 PM
Date Time
2020-08-05T16:01:43.000
Inquiry Name
Medicaid
Brief Description
Get help with Medicaid, which is free health insurance coverage for eligible adults and children.
143535924
Unique Id: 143535924 • Date: 2020-08-05T00:00:00.000 • Time: 4:03:51 PM
Unique Id
143535924
Date
2020-08-05T00:00:00.000
Time
4:03:51 PM
Date Time
2020-08-05T16:03:51.000
Inquiry Name
Housing Court for Tenants and Landlords
Brief Description
Learn about assistance for landlords and tenants with ongoing disputes, including eviction.
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