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311 Call Center Inquiry

Please note: Due to pandemic call handling modifications, the activity data since March 2020 does not fully represent the agent-handled calls to 311. The actual calls handled are higher.

The 311 Call Center Inquiry dataset contains information on all agent-handled calls to the City’s 311 information line, including date, time and topic.

Click here for the data dictionary.

City Government 311 Dataset wewp-mm3p 9 fields
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Dataset fields
Showing 50 real records
166633047
Unique Id: 166633047 • Date: 2026-04-15T00:00:00.000 • Time: 7:38:19 AM
Unique Id
166633047
Date
2026-04-15T00:00:00.000
Time
7:38:19 AM
Date Time
2026-04-15T07:38:19.000
Inquiry Name
HEAP Cooling Assistance
Brief Description
Apply for HEAP Cooling Assistance to see if you qualify for an air conditioner or fan.
166633048
Unique Id: 166633048 • Date: 2026-04-15T00:00:00.000 • Time: 7:40:01 AM
Unique Id
166633048
Date
2026-04-15T00:00:00.000
Time
7:40:01 AM
Date Time
2026-04-15T07:40:01.000
Inquiry Name
Store Complaint
Brief Description
Report a store that uses deceptive practices or commits fraud or other consumer protection violations.
166633049
Unique Id: 166633049 • Date: 2026-04-15T00:00:00.000 • Time: 7:40:09 AM
Unique Id
166633049
Date
2026-04-15T00:00:00.000
Time
7:40:09 AM
Date Time
2026-04-15T07:40:09.000
Inquiry Name
Service Request Status
Brief Description
Check the status of a Service Request filed with NYC311.
166633050
Unique Id: 166633050 • Date: 2026-04-15T00:00:00.000 • Time: 7:38:24 AM
Unique Id
166633050
Date
2026-04-15T00:00:00.000
Time
7:38:24 AM
Date Time
2026-04-15T07:38:24.000
Inquiry Name
HEAP Cooling Assistance
Brief Description
Apply for HEAP Cooling Assistance to see if you qualify for an air conditioner or fan.
166633051
Unique Id: 166633051 • Date: 2026-04-15T00:00:00.000 • Time: 7:40:45 AM
Unique Id
166633051
Date
2026-04-15T00:00:00.000
Time
7:40:45 AM
Date Time
2026-04-15T07:40:45.000
Inquiry Name
Rat or Mouse Complaint
Brief Description
Report rats, mice, and conditions that might attract them.
166633052
Unique Id: 166633052 • Date: 2026-04-15T00:00:00.000 • Time: 7:40:09 AM
Unique Id
166633052
Date
2026-04-15T00:00:00.000
Time
7:40:09 AM
Date Time
2026-04-15T07:40:09.000
Inquiry Name
Social Security
Brief Description
Apply for or report changes to a Social Security, Disability, or SSI benefit. Apply for, renew, replace, or update a Social Security card or number.
166633053
Unique Id: 166633053 • Date: 2026-04-15T00:00:00.000 • Time: 7:37:22 AM
Unique Id
166633053
Date
2026-04-15T00:00:00.000
Time
7:37:22 AM
Date Time
2026-04-15T07:37:22.000
Inquiry Name
Traffic Signal Complaint or Request
Brief Description
Report a problem with an existing traffic signal. Request a new traffic signal.
166633054
Unique Id: 166633054 • Date: 2026-04-15T00:00:00.000 • Time: 7:36:59 AM
Unique Id
166633054
Date
2026-04-15T00:00:00.000
Time
7:36:59 AM
Date Time
2026-04-15T07:36:59.000
Inquiry Name
Unlicensed Contractor
Brief Description
Report work done by an unlicensed plumber, electrician, or contractor.
166633055
Unique Id: 166633055 • Date: 2026-04-15T00:00:00.000 • Time: 7:41:02 AM
Unique Id
166633055
Date
2026-04-15T00:00:00.000
Time
7:41:02 AM
Date Time
2026-04-15T07:41:02.000
Inquiry Name
Blocked Driveway
Brief Description
Report a vehicle that is blocking your driveway.
166633056
Unique Id: 166633056 • Date: 2026-04-15T00:00:00.000 • Time: 7:40:09 AM
Unique Id
166633056
Date
2026-04-15T00:00:00.000
Time
7:40:09 AM
Date Time
2026-04-15T07:40:09.000
Inquiry Name
Fire Hydrant Complaint
Brief Description
Report a fire hydrant that is leaking, running, missing, misused, or damaged (including fender post), or blocked by a vehicle.
166633057
Unique Id: 166633057 • Date: 2026-04-15T00:00:00.000 • Time: 7:40:47 AM
Unique Id
166633057
Date
2026-04-15T00:00:00.000
Time
7:40:47 AM
Date Time
2026-04-15T07:40:47.000
Inquiry Name
Department of Sanitation Worker or Vehicle Complaint
Brief Description
Report a problem with a Department of Sanitation employee's behavior or operation of a Sanitation vehicle.
166633058
Unique Id: 166633058 • Date: 2026-04-15T00:00:00.000 • Time: 7:41:53 AM
Unique Id
166633058
Date
2026-04-15T00:00:00.000
Time
7:41:53 AM
Date Time
2026-04-15T07:41:53.000
Inquiry Name
Towed Vehicle
Brief Description
Find a towed vehicle and get it back or stop a tow in progress.
166633059
Unique Id: 166633059 • Date: 2026-04-15T00:00:00.000 • Time: 7:40:53 AM
Unique Id
166633059
Date
2026-04-15T00:00:00.000
Time
7:40:53 AM
Date Time
2026-04-15T07:40:53.000
Inquiry Name
Bulk Item Disposal
Brief Description
Learn how to get rid of large, bulky items.
166633060
Unique Id: 166633060 • Date: 2026-04-15T00:00:00.000 • Time: 7:41:06 AM
Unique Id
166633060
Date
2026-04-15T00:00:00.000
Time
7:41:06 AM
Date Time
2026-04-15T07:41:06.000
Inquiry Name
Dead Tree
Brief Description
Request the removal of a standing dead or dying tree.
166633061
Unique Id: 166633061 • Date: 2026-04-15T00:00:00.000 • Time: 7:25:27 AM
Unique Id
166633061
Date
2026-04-15T00:00:00.000
Time
7:25:27 AM
Date Time
2026-04-15T07:25:27.000
Inquiry Name
Mayor
Brief Description
Submit opinions and suggestions for the Mayor, including those about City government processes.
166633062
Unique Id: 166633062 • Date: 2026-04-15T00:00:00.000 • Time: 7:38:34 AM
Unique Id
166633062
Date
2026-04-15T00:00:00.000
Time
7:38:34 AM
Date Time
2026-04-15T07:38:34.000
Inquiry Name
Pothole or Cave-In on Street
Brief Description
Report a pothole or cave-in on a street.
166633063
Unique Id: 166633063 • Date: 2026-04-15T00:00:00.000 • Time: 7:39:27 AM
Unique Id
166633063
Date
2026-04-15T00:00:00.000
Time
7:39:27 AM
Date Time
2026-04-15T07:39:27.000
Inquiry Name
HEAP Cooling Assistance
Brief Description
Apply for HEAP Cooling Assistance to see if you qualify for an air conditioner or fan.
166633064
Unique Id: 166633064 • Date: 2026-04-15T00:00:00.000 • Time: 7:41:52 AM
Unique Id
166633064
Date
2026-04-15T00:00:00.000
Time
7:41:52 AM
Date Time
2026-04-15T07:41:52.000
Inquiry Name
Abandoned Vehicle
Brief Description
Report an abandoned vehicle on public property or request the removal of an abandoned vehicle with no license plates on private property.
166633065
Unique Id: 166633065 • Date: 2026-04-15T00:00:00.000 • Time: 7:42:11 AM
Unique Id
166633065
Date
2026-04-15T00:00:00.000
Time
7:42:11 AM
Date Time
2026-04-15T07:42:11.000
Inquiry Name
Legal Assistance
Brief Description
Get a lawyer referral, free legal services, and answers to questions about the law and courts. Connect with Tenant Helpline for advice and assistance.
166633066
Unique Id: 166633066 • Date: 2026-04-15T00:00:00.000 • Time: 7:42:44 AM
Unique Id
166633066
Date
2026-04-15T00:00:00.000
Time
7:42:44 AM
Date Time
2026-04-15T07:42:44.000
Inquiry Name
Birth Certificate Order
Brief Description
Get a copy of a birth certificate.
166633067
Unique Id: 166633067 • Date: 2026-04-15T00:00:00.000 • Time: 7:42:40 AM
Unique Id
166633067
Date
2026-04-15T00:00:00.000
Time
7:42:40 AM
Date Time
2026-04-15T07:42:40.000
Inquiry Name
Service Request Status
Brief Description
Check the status of a Service Request filed with NYC311.
166633068
Unique Id: 166633068 • Date: 2026-04-15T00:00:00.000 • Time: 7:40:47 AM
Unique Id
166633068
Date
2026-04-15T00:00:00.000
Time
7:40:47 AM
Date Time
2026-04-15T07:40:47.000
Inquiry Name
City Agency or Worker Feedback
Brief Description
Give a complaint, compliment, or comment on the service provided by City Agencies and their employees.
166633069
Unique Id: 166633069 • Date: 2026-04-15T00:00:00.000 • Time: 7:43:11 AM
Unique Id
166633069
Date
2026-04-15T00:00:00.000
Time
7:43:11 AM
Date Time
2026-04-15T07:43:11.000
Inquiry Name
Homeless Outreach Assistance
Brief Description
Request outreach for a homeless person living on the streets, in the subway, or in other public places.
166633070
Unique Id: 166633070 • Date: 2026-04-15T00:00:00.000 • Time: 7:41:33 AM
Unique Id
166633070
Date
2026-04-15T00:00:00.000
Time
7:41:33 AM
Date Time
2026-04-15T07:41:33.000
Inquiry Name
Homeless Outreach Assistance
Brief Description
Request outreach for a homeless person living on the streets, in the subway, or in other public places.
166633071
Unique Id: 166633071 • Date: 2026-04-15T00:00:00.000 • Time: 7:42:18 AM
Unique Id
166633071
Date
2026-04-15T00:00:00.000
Time
7:42:18 AM
Date Time
2026-04-15T07:42:18.000
Inquiry Name
Legal Assistance
Brief Description
Get a lawyer referral, free legal services, and answers to questions about the law and courts. Connect with Tenant Helpline for advice and assistance.
166633072
Unique Id: 166633072 • Date: 2026-04-15T00:00:00.000 • Time: 7:38:24 AM
Unique Id
166633072
Date
2026-04-15T00:00:00.000
Time
7:38:24 AM
Date Time
2026-04-15T07:38:24.000
Inquiry Name
HEAP Cooling Assistance
Brief Description
Apply for HEAP Cooling Assistance to see if you qualify for an air conditioner or fan.
166633073
Unique Id: 166633073 • Date: 2026-04-15T00:00:00.000 • Time: 7:42:23 AM
Unique Id
166633073
Date
2026-04-15T00:00:00.000
Time
7:42:23 AM
Date Time
2026-04-15T07:42:23.000
Inquiry Name
FDNY Certificate of Fitness
Brief Description
Get a certificate of fitness, which is required for certain hazardous occupations.
166633074
Unique Id: 166633074 • Date: 2026-04-15T00:00:00.000 • Time: 7:37:32 AM
Unique Id
166633074
Date
2026-04-15T00:00:00.000
Time
7:37:32 AM
Date Time
2026-04-15T07:37:32.000
Inquiry Name
Labor Law
Brief Description
Learn about the rules that apply to workers and employers and report unfair or illegal practices.
166633075
Unique Id: 166633075 • Date: 2026-04-15T00:00:00.000 • Time: 7:43:37 AM
Unique Id
166633075
Date
2026-04-15T00:00:00.000
Time
7:43:37 AM
Date Time
2026-04-15T07:43:37.000
Inquiry Name
Litter Basket Complaint or Request
Brief Description
Report a public trash can that is missing, overflowing, or being misused. Suggest a location for a new or replacement public litter basket.
166633076
Unique Id: 166633076 • Date: 2026-04-15T00:00:00.000 • Time: 7:40:09 AM
Unique Id
166633076
Date
2026-04-15T00:00:00.000
Time
7:40:09 AM
Date Time
2026-04-15T07:40:09.000
Inquiry Name
City Agency or Worker Feedback
Brief Description
Give a complaint, compliment, or comment on the service provided by City Agencies and their employees.
166633077
Unique Id: 166633077 • Date: 2026-04-15T00:00:00.000 • Time: 7:41:03 AM
Unique Id
166633077
Date
2026-04-15T00:00:00.000
Time
7:41:03 AM
Date Time
2026-04-15T07:41:03.000
Inquiry Name
Wood Disposal
Brief Description
Learn how to get rid of treated wood debris, including lumber, particle board, plywood, and other wood composites.
166633078
Unique Id: 166633078 • Date: 2026-04-15T00:00:00.000 • Time: 7:42:18 AM
Unique Id
166633078
Date
2026-04-15T00:00:00.000
Time
7:42:18 AM
Date Time
2026-04-15T07:42:18.000
Inquiry Name
Housing Court for Tenants and Landlords
Brief Description
Learn about assistance for landlords and tenants with ongoing disputes, including eviction.
166633079
Unique Id: 166633079 • Date: 2026-04-15T00:00:00.000 • Time: 7:44:18 AM
Unique Id
166633079
Date
2026-04-15T00:00:00.000
Time
7:44:18 AM
Date Time
2026-04-15T07:44:18.000
Inquiry Name
Traffic Signal Complaint or Request
Brief Description
Report a problem with an existing traffic signal. Request a new traffic signal.
166633080
Unique Id: 166633080 • Date: 2026-04-15T00:00:00.000 • Time: 7:42:11 AM
Unique Id
166633080
Date
2026-04-15T00:00:00.000
Time
7:42:11 AM
Date Time
2026-04-15T07:42:11.000
Inquiry Name
Elected Officials
Brief Description
Find out who your City, State, and Federal elected officials are and how to contact them.
166633081
Unique Id: 166633081 • Date: 2026-04-15T00:00:00.000 • Time: 7:44:35 AM
Unique Id
166633081
Date
2026-04-15T00:00:00.000
Time
7:44:35 AM
Date Time
2026-04-15T07:44:35.000
Inquiry Name
Federal Tax
Brief Description
Learn about federal taxes for individuals, including refund status and tax records.
166633083
Unique Id: 166633083 • Date: 2026-04-15T00:00:00.000 • Time: 7:41:53 AM
Unique Id
166633083
Date
2026-04-15T00:00:00.000
Time
7:41:53 AM
Date Time
2026-04-15T07:41:53.000
Inquiry Name
Parking Ticket or Camera Violation Payment Plan
Brief Description
Request an agreement to pay in installments if you owe parking or camera violation judgment debt.
166633084
Unique Id: 166633084 • Date: 2026-04-15T00:00:00.000 • Time: 7:41:22 AM
Unique Id
166633084
Date
2026-04-15T00:00:00.000
Time
7:41:22 AM
Date Time
2026-04-15T07:41:22.000
Inquiry Name
Housing Court for Tenants and Landlords
Brief Description
Learn about assistance for landlords and tenants with ongoing disputes, including eviction.
166633085
Unique Id: 166633085 • Date: 2026-04-15T00:00:00.000 • Time: 7:36:42 AM
Unique Id
166633085
Date
2026-04-15T00:00:00.000
Time
7:36:42 AM
Date Time
2026-04-15T07:36:42.000
Inquiry Name
Homeless Shelters
Brief Description
Apply for homeless shelter intake.
166633086
Unique Id: 166633086 • Date: 2026-04-15T00:00:00.000 • Time: 7:42:18 AM
Unique Id
166633086
Date
2026-04-15T00:00:00.000
Time
7:42:18 AM
Date Time
2026-04-15T07:42:18.000
Inquiry Name
Illegal Eviction or Lockout
Brief Description
Call 911 to report an eviction that was not performed by a NYC Marshal or Sheriff.
166633087
Unique Id: 166633087 • Date: 2026-04-15T00:00:00.000 • Time: 7:45:00 AM
Unique Id
166633087
Date
2026-04-15T00:00:00.000
Time
7:45:00 AM
Date Time
2026-04-15T07:45:00.000
Inquiry Name
Blocked Sidewalk or Street
Brief Description
Report a sidewalk or street blocked by an object or activity.
166633088
Unique Id: 166633088 • Date: 2026-04-15T00:00:00.000 • Time: 7:45:46 AM
Unique Id
166633088
Date
2026-04-15T00:00:00.000
Time
7:45:46 AM
Date Time
2026-04-15T07:45:46.000
Inquiry Name
Service Request Status
Brief Description
Check the status of a Service Request filed with NYC311.
166633089
Unique Id: 166633089 • Date: 2026-04-15T00:00:00.000 • Time: 7:44:10 AM
Unique Id
166633089
Date
2026-04-15T00:00:00.000
Time
7:44:10 AM
Date Time
2026-04-15T07:44:10.000
Inquiry Name
Surrender a Pet
Brief Description
Learn what to do with a pet you can't keep.
166633090
Unique Id: 166633090 • Date: 2026-04-15T00:00:00.000 • Time: 7:31:26 AM
Unique Id
166633090
Date
2026-04-15T00:00:00.000
Time
7:31:26 AM
Date Time
2026-04-15T07:31:26.000
Inquiry Name
Service Request Status
Brief Description
Check the status of a Service Request filed with NYC311.
166633091
Unique Id: 166633091 • Date: 2026-04-15T00:00:00.000 • Time: 7:46:07 AM
Unique Id
166633091
Date
2026-04-15T00:00:00.000
Time
7:46:07 AM
Date Time
2026-04-15T07:46:07.000
Inquiry Name
Medical Emergency
Brief Description
Call 911 to report any type of medical or health related emergency.
166633092
Unique Id: 166633092 • Date: 2026-04-15T00:00:00.000 • Time: 7:38:42 AM
Unique Id
166633092
Date
2026-04-15T00:00:00.000
Time
7:38:42 AM
Date Time
2026-04-15T07:38:42.000
Inquiry Name
Pedestrian Signal Complaint or Request
Brief Description
Report a problem with an existing pedestrian (Walk/Don't Walk) signal. Request a new Accessible Pedestrian Signal.
166633093
Unique Id: 166633093 • Date: 2026-04-15T00:00:00.000 • Time: 7:46:43 AM
Unique Id
166633093
Date
2026-04-15T00:00:00.000
Time
7:46:43 AM
Date Time
2026-04-15T07:46:43.000
Inquiry Name
Service Request Status
Brief Description
Check the status of a Service Request filed with NYC311.
166633094
Unique Id: 166633094 • Date: 2026-04-15T00:00:00.000 • Time: 7:45:24 AM
Unique Id
166633094
Date
2026-04-15T00:00:00.000
Time
7:45:24 AM
Date Time
2026-04-15T07:45:24.000
Inquiry Name
Electrical Complaint
Brief Description
Report an electrical problem in a rental building, defective or exposed wiring in a building, or faulty outdoor electrical equipment.
166633095
Unique Id: 166633095 • Date: 2026-04-15T00:00:00.000 • Time: 7:42:18 AM
Unique Id
166633095
Date
2026-04-15T00:00:00.000
Time
7:42:18 AM
Date Time
2026-04-15T07:42:18.000
Inquiry Name
Mediation
Brief Description
Get free and confidential help to resolve a dispute.
166633096
Unique Id: 166633096 • Date: 2026-04-15T00:00:00.000 • Time: 7:46:40 AM
Unique Id
166633096
Date
2026-04-15T00:00:00.000
Time
7:46:40 AM
Date Time
2026-04-15T07:46:40.000
Inquiry Name
Missed Trash, Recycling, or Compost Collection
Brief Description
Report waste that was not picked up on your collection day or at a scheduled appointment.
166633097
Unique Id: 166633097 • Date: 2026-04-15T00:00:00.000 • Time: 7:43:19 AM
Unique Id
166633097
Date
2026-04-15T00:00:00.000
Time
7:43:19 AM
Date Time
2026-04-15T07:43:19.000
Inquiry Name
Apartment Maintenance Complaint
Brief Description
Report a maintenance problem in an apartment, public area, or entire building of a privately-owned residential rental building.
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