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311 Call Center Inquiry

Please note: Due to pandemic call handling modifications, the activity data since March 2020 does not fully represent the agent-handled calls to 311. The actual calls handled are higher.

The 311 Call Center Inquiry dataset contains information on all agent-handled calls to the City’s 311 information line, including date, time and topic.

Click here for the data dictionary.

City Government 311 Dataset wewp-mm3p 9 fields
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Dataset fields
Showing 50 real records
New York City Police Department
Unique Id: 70293901 • Date: 2010-12-14T00:00:00.000 • Time: 5:11:47 PM
Unique Id
70293901
Date
2010-12-14T00:00:00.000
Time
5:11:47 PM
Date Time
2010-12-14T17:11:47.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Noise from Neighbor
Brief Description
Report a noisy neighbor.
Call Resolution
CSMS SR
Department of Buildings
Unique Id: 100000178 • Date: 2014-03-27T00:00:00.000 • Time: 9:17:34 AM
Unique Id
100000178
Date
2014-03-27T00:00:00.000
Time
9:17:34 AM
Date Time
2014-03-27T09:17:34.000
Agency
DOB
Agency Name
Department of Buildings
Inquiry Name
Building Construction Without Permit
Brief Description
Report construction done without a permit.
Call Resolution
Internal Transfer
New York City Police Department
Unique Id: 72713335 • Date: 2011-03-04T00:00:00.000 • Time: 10:47:00 PM
Unique Id
72713335
Date
2011-03-04T00:00:00.000
Time
10:47:00 PM
Date Time
2011-03-04T22:47:00.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Noise from Neighbor
Brief Description
Report a noisy neighbor.
Call Resolution
CSMS SR
New York City Police Department
Unique Id: 73218230 • Date: 2011-03-22T00:00:00.000 • Time: 12:12:11 PM
Unique Id
73218230
Date
2011-03-22T00:00:00.000
Time
12:12:11 PM
Date Time
2011-03-22T12:12:11.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Noise from Neighbor
Brief Description
Report a noisy neighbor.
Call Resolution
CSMS SR
New York City Police Department
Unique Id: 76374831 • Date: 2011-07-16T00:00:00.000 • Time: 11:27:29 PM
Unique Id
76374831
Date
2011-07-16T00:00:00.000
Time
11:27:29 PM
Date Time
2011-07-16T23:27:29.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Noise from Neighbor
Brief Description
Report a noisy neighbor.
Call Resolution
CSMS SR
New York City Police Department
Unique Id: 72587934 • Date: 2011-03-01T00:00:00.000 • Time: 6:42:58 AM
Unique Id
72587934
Date
2011-03-01T00:00:00.000
Time
6:42:58 AM
Date Time
2011-03-01T06:42:58.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Noise from Neighbor
Brief Description
Report a noisy neighbor.
Call Resolution
CSMS SR
New York City Police Department
Unique Id: 76374832 • Date: 2011-07-16T00:00:00.000 • Time: 11:27:56 PM
Unique Id
76374832
Date
2011-07-16T00:00:00.000
Time
11:27:56 PM
Date Time
2011-07-16T23:27:56.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Noise from Neighbor
Brief Description
Report a noisy neighbor.
Call Resolution
CSMS SR
New York City Police Department
Unique Id: 76374875 • Date: 2011-07-17T00:00:00.000 • Time: 1:32:56 AM
Unique Id
76374875
Date
2011-07-17T00:00:00.000
Time
1:32:56 AM
Date Time
2011-07-17T01:32:56.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Noise from Neighbor
Brief Description
Report a noisy neighbor.
Call Resolution
CSMS SR
New York City Police Department
Unique Id: 76376156 • Date: 2011-07-17T00:00:00.000 • Time: 12:30:46 AM
Unique Id
76376156
Date
2011-07-17T00:00:00.000
Time
12:30:46 AM
Date Time
2011-07-17T00:30:46.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Noise from Neighbor
Brief Description
Report a noisy neighbor.
Call Resolution
CSMS SR
New York City Police Department
Unique Id: 77134439 • Date: 2011-08-14T00:00:00.000 • Time: 12:56:07 AM
Unique Id
77134439
Date
2011-08-14T00:00:00.000
Time
12:56:07 AM
Date Time
2011-08-14T00:56:07.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Noise from Neighbor
Brief Description
Report a noisy neighbor.
Call Resolution
CSMS SR
New York City Police Department
Unique Id: 77134441 • Date: 2011-08-14T00:00:00.000 • Time: 1:03:13 AM
Unique Id
77134441
Date
2011-08-14T00:00:00.000
Time
1:03:13 AM
Date Time
2011-08-14T01:03:13.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Noise from Neighbor
Brief Description
Report a noisy neighbor.
Call Resolution
CSMS SR
New York City Police Department
Unique Id: 77134442 • Date: 2011-08-14T00:00:00.000 • Time: 1:06:27 AM
Unique Id
77134442
Date
2011-08-14T00:00:00.000
Time
1:06:27 AM
Date Time
2011-08-14T01:06:27.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Noise from Park
Brief Description
Report noise from a park.
Call Resolution
CSMS SR
New York City Police Department
Unique Id: 77135407 • Date: 2011-08-14T00:00:00.000 • Time: 2:34:31 AM
Unique Id
77135407
Date
2011-08-14T00:00:00.000
Time
2:34:31 AM
Date Time
2011-08-14T02:34:31.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Noise from Neighbor
Brief Description
Report a noisy neighbor.
Call Resolution
CSMS SR
New York City Police Department
Unique Id: 79533746 • Date: 2011-11-13T00:00:00.000 • Time: 10:39:31 PM
Unique Id
79533746
Date
2011-11-13T00:00:00.000
Time
10:39:31 PM
Date Time
2011-11-13T22:39:31.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Noise from Neighbor
Brief Description
Report a noisy neighbor.
Call Resolution
CSMS SR
New York City Police Department
Unique Id: 79533747 • Date: 2011-11-13T00:00:00.000 • Time: 10:48:29 PM
Unique Id
79533747
Date
2011-11-13T00:00:00.000
Time
10:48:29 PM
Date Time
2011-11-13T22:48:29.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Noise from Neighbor
Brief Description
Report a noisy neighbor.
Call Resolution
CSMS SR
New York City Police Department
Unique Id: 79534000 • Date: 2011-11-14T00:00:00.000 • Time: 1:20:25 AM
Unique Id
79534000
Date
2011-11-14T00:00:00.000
Time
1:20:25 AM
Date Time
2011-11-14T01:20:25.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Noise from Neighbor
Brief Description
Report a noisy neighbor.
Call Resolution
CSMS SR
New York City Police Department
Unique Id: 79659241 • Date: 2011-11-17T00:00:00.000 • Time: 7:00:50 PM
Unique Id
79659241
Date
2011-11-17T00:00:00.000
Time
7:00:50 PM
Date Time
2011-11-17T19:00:50.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Noise from Neighbor
Brief Description
Report a noisy neighbor.
Call Resolution
CSMS SR
Department of Transportation
Unique Id: 80038986 • Date: 2011-12-04T00:00:00.000 • Time: 11:52:31 AM
Unique Id
80038986
Date
2011-12-04T00:00:00.000
Time
11:52:31 AM
Date Time
2011-12-04T11:52:31.000
Agency
DOT
Agency Name
Department of Transportation
Inquiry Name
Cave-In In Street
Brief Description
Report a street cave-in.
Call Resolution
CSMS SR
New York City Police Department
Unique Id: 81552405 • Date: 2012-02-04T00:00:00.000 • Time: 5:08:35 AM
Unique Id
81552405
Date
2012-02-04T00:00:00.000
Time
5:08:35 AM
Date Time
2012-02-04T05:08:35.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Noise from Neighbor
Brief Description
Report a noisy neighbor.
Call Resolution
CSMS SR
New York City Police Department
Unique Id: 82691923 • Date: 2012-03-21T00:00:00.000 • Time: 1:09:23 AM
Unique Id
82691923
Date
2012-03-21T00:00:00.000
Time
1:09:23 AM
Date Time
2012-03-21T01:09:23.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Noise from Neighbor
Brief Description
Report a noisy neighbor.
Call Resolution
CSMS SR
New York City Police Department
Unique Id: 82818460 • Date: 2012-03-26T00:00:00.000 • Time: 7:32:00 PM
Unique Id
82818460
Date
2012-03-26T00:00:00.000
Time
7:32:00 PM
Date Time
2012-03-26T19:32:00.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Noise from Neighbor
Brief Description
Report a noisy neighbor.
Call Resolution
CSMS SR
New York City Police Department
Unique Id: 83959336 • Date: 2012-05-12T00:00:00.000 • Time: 12:34:13 AM
Unique Id
83959336
Date
2012-05-12T00:00:00.000
Time
12:34:13 AM
Date Time
2012-05-12T00:34:13.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Noise from Neighbor
Brief Description
Report a noisy neighbor.
Call Resolution
CSMS SR
New York City Police Department
Unique Id: 83959337 • Date: 2012-05-12T00:00:00.000 • Time: 12:37:07 AM
Unique Id
83959337
Date
2012-05-12T00:00:00.000
Time
12:37:07 AM
Date Time
2012-05-12T00:37:07.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Noise from Neighbor
Brief Description
Report a noisy neighbor.
Call Resolution
CSMS SR
New York City Police Department
Unique Id: 83959338 • Date: 2012-05-12T00:00:00.000 • Time: 12:41:13 AM
Unique Id
83959338
Date
2012-05-12T00:00:00.000
Time
12:41:13 AM
Date Time
2012-05-12T00:41:13.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Noise from Neighbor
Brief Description
Report a noisy neighbor.
Call Resolution
CSMS SR
New York City Police Department
Unique Id: 84342813 • Date: 2012-05-28T00:00:00.000 • Time: 10:03:18 PM
Unique Id
84342813
Date
2012-05-28T00:00:00.000
Time
10:03:18 PM
Date Time
2012-05-28T22:03:18.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Noise from Neighbor
Brief Description
Report a noisy neighbor.
Call Resolution
CSMS SR
New York City Police Department
Unique Id: 84342985 • Date: 2012-05-28T00:00:00.000 • Time: 10:42:05 PM
Unique Id
84342985
Date
2012-05-28T00:00:00.000
Time
10:42:05 PM
Date Time
2012-05-28T22:42:05.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Noise from Neighbor
Brief Description
Report a noisy neighbor.
Call Resolution
CSMS SR
Health and Hospitals Corporation
Unique Id: 100001080 • Date: 2014-03-27T00:00:00.000 • Time: 12:51:38 PM
Unique Id
100001080
Date
2014-03-27T00:00:00.000
Time
12:51:38 PM
Date Time
2014-03-27T12:51:38.000
Agency
HHC
Agency Name
Health and Hospitals Corporation
Inquiry Name
Birth Control
Brief Description
Birth control and family planning assistance.
Call Resolution
Facility Finder
New York City Police Department
Unique Id: 84343586 • Date: 2012-05-29T00:00:00.000 • Time: 2:06:27 AM
Unique Id
84343586
Date
2012-05-29T00:00:00.000
Time
2:06:27 AM
Date Time
2012-05-29T02:06:27.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Noise from Neighbor
Brief Description
Report a noisy neighbor.
Call Resolution
CSMS SR
New York City Police Department
Unique Id: 84343587 • Date: 2012-05-29T00:00:00.000 • Time: 2:10:53 AM
Unique Id
84343587
Date
2012-05-29T00:00:00.000
Time
2:10:53 AM
Date Time
2012-05-29T02:10:53.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Noise from Neighbor
Brief Description
Report a noisy neighbor.
Call Resolution
CSMS SR
New York City Police Department
Unique Id: 84343589 • Date: 2012-05-29T00:00:00.000 • Time: 2:16:39 AM
Unique Id
84343589
Date
2012-05-29T00:00:00.000
Time
2:16:39 AM
Date Time
2012-05-29T02:16:39.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Noise from Neighbor
Brief Description
Report a noisy neighbor.
Call Resolution
CSMS SR
New York City Police Department
Unique Id: 87518118 • Date: 2012-09-28T00:00:00.000 • Time: 3:27:06 PM
Unique Id
87518118
Date
2012-09-28T00:00:00.000
Time
3:27:06 PM
Date Time
2012-09-28T15:27:06.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Noise from Neighbor
Brief Description
Report a noisy neighbor.
Call Resolution
CSMS SR
New York City Police Department
Unique Id: 88408349 • Date: 2012-11-01T00:00:00.000 • Time: 5:00:16 PM
Unique Id
88408349
Date
2012-11-01T00:00:00.000
Time
5:00:16 PM
Date Time
2012-11-01T17:00:16.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Noise from Neighbor
Brief Description
Report a noisy neighbor.
Call Resolution
CSMS SR
New York City Police Department
Unique Id: 90677843 • Date: 2013-02-01T00:00:00.000 • Time: 1:40:38 AM
Unique Id
90677843
Date
2013-02-01T00:00:00.000
Time
1:40:38 AM
Date Time
2013-02-01T01:40:38.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Noise from Neighbor
Brief Description
Report a noisy neighbor.
Call Resolution
CSMS SR
Verizon
Unique Id: 90802177 • Date: 2013-02-06T00:00:00.000 • Time: 1:08:07 PM
Unique Id
90802177
Date
2013-02-06T00:00:00.000
Time
1:08:07 PM
Date Time
2013-02-06T13:08:07.000
Agency
VERIZON
Agency Name
Verizon
Inquiry Name
Verizon Landline Assistance
Brief Description
Service for Verizon landline customers.
Call Resolution
Referral
New York City Police Department
Unique Id: 91059820 • Date: 2013-02-16T00:00:00.000 • Time: 4:13:04 PM
Unique Id
91059820
Date
2013-02-16T00:00:00.000
Time
4:13:04 PM
Date Time
2013-02-16T16:13:04.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Noise from Neighbor
Brief Description
Report a noisy neighbor.
Call Resolution
CSMS SR
New York City Police Department
Unique Id: 91813347 • Date: 2013-03-20T00:00:00.000 • Time: 8:19:43 PM
Unique Id
91813347
Date
2013-03-20T00:00:00.000
Time
8:19:43 PM
Date Time
2013-03-20T20:19:43.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Noise from Neighbor
Brief Description
Report a noisy neighbor.
Call Resolution
CSMS SR
New York City Police Department
Unique Id: 92192439 • Date: 2013-04-07T00:00:00.000 • Time: 4:31:36 AM
Unique Id
92192439
Date
2013-04-07T00:00:00.000
Time
4:31:36 AM
Date Time
2013-04-07T04:31:36.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Noise from Neighbor
Brief Description
Report a noisy neighbor.
Call Resolution
CSMS SR
New York City Police Department
Unique Id: 92444437 • Date: 2013-04-18T00:00:00.000 • Time: 11:10:40 PM
Unique Id
92444437
Date
2013-04-18T00:00:00.000
Time
11:10:40 PM
Date Time
2013-04-18T23:10:40.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Noise from Neighbor
Brief Description
Report a noisy neighbor.
Call Resolution
CSMS SR
New York City Police Department
Unique Id: 93840391 • Date: 2013-06-21T00:00:00.000 • Time: 2:01:56 PM
Unique Id
93840391
Date
2013-06-21T00:00:00.000
Time
2:01:56 PM
Date Time
2013-06-21T14:01:56.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Noise from Neighbor
Brief Description
Report a noisy neighbor.
Call Resolution
CSMS SR
New York City Police Department
Unique Id: 94991523 • Date: 2013-08-11T00:00:00.000 • Time: 2:22:38 AM
Unique Id
94991523
Date
2013-08-11T00:00:00.000
Time
2:22:38 AM
Date Time
2013-08-11T02:22:38.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Noise from Neighbor
Brief Description
Report a noisy neighbor.
Call Resolution
CSMS SR
New York City Police Department
Unique Id: 94991524 • Date: 2013-08-11T00:00:00.000 • Time: 2:27:06 AM
Unique Id
94991524
Date
2013-08-11T00:00:00.000
Time
2:27:06 AM
Date Time
2013-08-11T02:27:06.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Noise from Neighbor
Brief Description
Report a noisy neighbor.
Call Resolution
CSMS SR
New York City Police Department
Unique Id: 94991525 • Date: 2013-08-11T00:00:00.000 • Time: 2:33:38 AM
Unique Id
94991525
Date
2013-08-11T00:00:00.000
Time
2:33:38 AM
Date Time
2013-08-11T02:33:38.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Noise from Neighbor
Brief Description
Report a noisy neighbor.
Call Resolution
CSMS SR
New York City Police Department
Unique Id: 94991527 • Date: 2013-08-11T00:00:00.000 • Time: 2:13:14 AM
Unique Id
94991527
Date
2013-08-11T00:00:00.000
Time
2:13:14 AM
Date Time
2013-08-11T02:13:14.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Noise from Neighbor
Brief Description
Report a noisy neighbor.
Call Resolution
CSMS SR
New York City Police Department
Unique Id: 94991526 • Date: 2013-08-11T00:00:00.000 • Time: 2:39:24 AM
Unique Id
94991526
Date
2013-08-11T00:00:00.000
Time
2:39:24 AM
Date Time
2013-08-11T02:39:24.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Noise from Neighbor
Brief Description
Report a noisy neighbor.
Call Resolution
CSMS SR
Department of Buildings
Unique Id: 100001113 • Date: 2014-03-27T00:00:00.000 • Time: 1:09:20 PM
Unique Id
100001113
Date
2014-03-27T00:00:00.000
Time
1:09:20 PM
Date Time
2014-03-27T13:09:20.000
Agency
DOB
Agency Name
Department of Buildings
Inquiry Name
Schedule a Plan Examiner Appointment
Brief Description
Request an appointment with a Plan Examiner.
Call Resolution
Scheduled Appt
New York City Police Department
Unique Id: 100001175 • Date: 2014-03-27T00:00:00.000 • Time: 3:56:04 PM
Unique Id
100001175
Date
2014-03-27T00:00:00.000
Time
3:56:04 PM
Date Time
2014-03-27T15:56:04.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Hot Transfer 911
Brief Description
Requires immediate transfer to 911.
Call Resolution
Hot Transfer 911
New York City Police Department
Unique Id: 94991724 • Date: 2013-08-10T00:00:00.000 • Time: 5:20:12 PM
Unique Id
94991724
Date
2013-08-10T00:00:00.000
Time
5:20:12 PM
Date Time
2013-08-10T17:20:12.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Noise from Neighbor
Brief Description
Report a noisy neighbor.
Call Resolution
CSMS SR
New York City Police Department
Unique Id: 95753248 • Date: 2013-09-14T00:00:00.000 • Time: 7:30:48 PM
Unique Id
95753248
Date
2013-09-14T00:00:00.000
Time
7:30:48 PM
Date Time
2013-09-14T19:30:48.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Noise from Neighbor
Brief Description
Report a noisy neighbor.
Call Resolution
CSMS SR
New York City Police Department
Unique Id: 95998052 • Date: 2013-09-26T00:00:00.000 • Time: 7:10:10 PM
Unique Id
95998052
Date
2013-09-26T00:00:00.000
Time
7:10:10 PM
Date Time
2013-09-26T19:10:10.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Noise from Neighbor
Brief Description
Report a noisy neighbor.
Call Resolution
CSMS SR
New York City Police Department
Unique Id: 96758931 • Date: 2013-11-01T00:00:00.000 • Time: 11:37:44 PM
Unique Id
96758931
Date
2013-11-01T00:00:00.000
Time
11:37:44 PM
Date Time
2013-11-01T23:37:44.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Noise from Neighbor
Brief Description
Report a noisy neighbor.
Call Resolution
CSMS SR
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