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311 Call Center Inquiry

Please note: Due to pandemic call handling modifications, the activity data since March 2020 does not fully represent the agent-handled calls to 311. The actual calls handled are higher.

The 311 Call Center Inquiry dataset contains information on all agent-handled calls to the City’s 311 information line, including date, time and topic.

Click here for the data dictionary.

City Government 311 Dataset wewp-mm3p 9 fields
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Dataset fields
Showing 50 real records
155747638
Unique Id: 155747638 • Date: 2023-08-12T00:00:00.000 • Time: 1:48:44 PM
Unique Id
155747638
Date
2023-08-12T00:00:00.000
Time
1:48:44 PM
Date Time
2023-08-12T13:48:44.000
Inquiry Name
Parking Ticket or Camera Violation Payment Plan
Brief Description
Request an agreement to pay in installments if you owe parking or camera violation judgment debt.
155747639
Unique Id: 155747639 • Date: 2023-08-12T00:00:00.000 • Time: 1:46:06 PM
Unique Id
155747639
Date
2023-08-12T00:00:00.000
Time
1:46:06 PM
Date Time
2023-08-12T13:46:06.000
Inquiry Name
Unwanted Pet
Brief Description
Learn what to do with a pet you can't keep.
155747640
Unique Id: 155747640 • Date: 2023-08-12T00:00:00.000 • Time: 1:41:53 PM
Unique Id
155747640
Date
2023-08-12T00:00:00.000
Time
1:41:53 PM
Date Time
2023-08-12T13:41:53.000
Inquiry Name
Food Safety Complaint
Brief Description
Report an unsanitary restaurant, deli, grocery, market, cafeteria, bakery, or facility where food is made or stored.
155747641
Unique Id: 155747641 • Date: 2023-08-12T00:00:00.000 • Time: 1:36:29 PM
Unique Id
155747641
Date
2023-08-12T00:00:00.000
Time
1:36:29 PM
Date Time
2023-08-12T13:36:29.000
Inquiry Name
Eviction Prevention and Homebase
Brief Description
Get help if you have gotten an eviction notice and learn about the Homebase program.
155747642
Unique Id: 155747642 • Date: 2023-08-12T00:00:00.000 • Time: 1:47:26 PM
Unique Id
155747642
Date
2023-08-12T00:00:00.000
Time
1:47:26 PM
Date Time
2023-08-12T13:47:26.000
Inquiry Name
Panhandling
Brief Description
Report panhandling.
155747643
Unique Id: 155747643 • Date: 2023-08-12T00:00:00.000 • Time: 1:46:46 PM
Unique Id
155747643
Date
2023-08-12T00:00:00.000
Time
1:46:46 PM
Date Time
2023-08-12T13:46:46.000
Inquiry Name
Street, Highway, Bridge, and Tunnel Closures
Brief Description
Learn about street, highway, bridge, and tunnel closures.
155747644
Unique Id: 155747644 • Date: 2023-08-12T00:00:00.000 • Time: 1:45:03 PM
Unique Id
155747644
Date
2023-08-12T00:00:00.000
Time
1:45:03 PM
Date Time
2023-08-12T13:45:03.000
Inquiry Name
Rent Regulated Apartments
Brief Description
Recorded information about rent controlled and stabilized apartments for tenants and landlords.
155747645
Unique Id: 155747645 • Date: 2023-08-12T00:00:00.000 • Time: 1:48:53 PM
Unique Id
155747645
Date
2023-08-12T00:00:00.000
Time
1:48:53 PM
Date Time
2023-08-12T13:48:53.000
Inquiry Name
Disorderly Person or Group
Brief Description
Report a disorderly person or group creating a dangerous condition.
155747646
Unique Id: 155747646 • Date: 2023-08-12T00:00:00.000 • Time: 1:48:51 PM
Unique Id
155747646
Date
2023-08-12T00:00:00.000
Time
1:48:51 PM
Date Time
2023-08-12T13:48:51.000
Inquiry Name
Suspicious Package
Brief Description
Call 911 to report a suspicious looking package.
155747647
Unique Id: 155747647 • Date: 2023-08-12T00:00:00.000 • Time: 1:41:53 PM
Unique Id
155747647
Date
2023-08-12T00:00:00.000
Time
1:41:53 PM
Date Time
2023-08-12T13:41:53.000
Inquiry Name
Street Vendor Complaint
Brief Description
Make a complaint about a vendor operating on City streets or sidewalks or at a street fair.
155747648
Unique Id: 155747648 • Date: 2023-08-12T00:00:00.000 • Time: 1:49:59 PM
Unique Id
155747648
Date
2023-08-12T00:00:00.000
Time
1:49:59 PM
Date Time
2023-08-12T13:49:59.000
Inquiry Name
Blocked Driveway
Brief Description
Report a vehicle that is blocking your driveway.
155747649
Unique Id: 155747649 • Date: 2023-08-12T00:00:00.000 • Time: 1:45:46 PM
Unique Id
155747649
Date
2023-08-12T00:00:00.000
Time
1:45:46 PM
Date Time
2023-08-12T13:45:46.000
Inquiry Name
Parking Ticket or Camera Violation Payment
Brief Description
Pay a parking ticket or camera violation.
155747650
Unique Id: 155747650 • Date: 2023-08-12T00:00:00.000 • Time: 1:44:21 PM
Unique Id
155747650
Date
2023-08-12T00:00:00.000
Time
1:44:21 PM
Date Time
2023-08-12T13:44:21.000
Inquiry Name
Trees and Sidewalks Repair
Brief Description
Learn about free repair for qualifying City sidewalks that are severely damaged by curbside tree roots.
155747651
Unique Id: 155747651 • Date: 2023-08-12T00:00:00.000 • Time: 1:45:31 PM
Unique Id
155747651
Date
2023-08-12T00:00:00.000
Time
1:45:31 PM
Date Time
2023-08-12T13:45:31.000
Inquiry Name
Cable Complaint
Brief Description
Report a problem with a cable TV, phone, or internet provider.
155747652
Unique Id: 155747652 • Date: 2023-08-12T00:00:00.000 • Time: 1:48:48 PM
Unique Id
155747652
Date
2023-08-12T00:00:00.000
Time
1:48:48 PM
Date Time
2023-08-12T13:48:48.000
Inquiry Name
Trespassing
Brief Description
Report trespassing, which is entering someone's property without permission.
155747653
Unique Id: 155747653 • Date: 2023-08-12T00:00:00.000 • Time: 1:42:09 PM
Unique Id
155747653
Date
2023-08-12T00:00:00.000
Time
1:42:09 PM
Date Time
2023-08-12T13:42:09.000
Inquiry Name
Curbside Composting
Brief Description
Learn about compost collection in New York City.
155747654
Unique Id: 155747654 • Date: 2023-08-12T00:00:00.000 • Time: 1:49:22 PM
Unique Id
155747654
Date
2023-08-12T00:00:00.000
Time
1:49:22 PM
Date Time
2023-08-12T13:49:22.000
Inquiry Name
Traffic Condition
Brief Description
Learn about traffic and travel conditions in the NY metro area. Report a non-emergency traffic condition, such as congestion or chronic speeding.
155747655
Unique Id: 155747655 • Date: 2023-08-12T00:00:00.000 • Time: 1:49:07 PM
Unique Id
155747655
Date
2023-08-12T00:00:00.000
Time
1:49:07 PM
Date Time
2023-08-12T13:49:07.000
Inquiry Name
Homeless Shelters
Brief Description
Apply for homeless shelter intake.
155747656
Unique Id: 155747656 • Date: 2023-08-12T00:00:00.000 • Time: 1:49:59 PM
Unique Id
155747656
Date
2023-08-12T00:00:00.000
Time
1:49:59 PM
Date Time
2023-08-12T13:49:59.000
Inquiry Name
Coronavirus (COVID-19) Testing
Brief Description
Get a COVID-19 test.
155747657
Unique Id: 155747657 • Date: 2023-08-12T00:00:00.000 • Time: 1:01:23 PM
Unique Id
155747657
Date
2023-08-12T00:00:00.000
Time
1:01:23 PM
Date Time
2023-08-12T13:01:23.000
Inquiry Name
Public Urination or Defecation
Brief Description
Report a person defecating or urinating in public.
155747658
Unique Id: 155747658 • Date: 2023-08-12T00:00:00.000 • Time: 1:47:12 PM
Unique Id
155747658
Date
2023-08-12T00:00:00.000
Time
1:47:12 PM
Date Time
2023-08-12T13:47:12.000
Inquiry Name
Mediation
Brief Description
Get free and confidential help to resolve a dispute.
155747659
Unique Id: 155747659 • Date: 2023-08-12T00:00:00.000 • Time: 1:37:24 PM
Unique Id
155747659
Date
2023-08-12T00:00:00.000
Time
1:37:24 PM
Date Time
2023-08-12T13:37:24.000
Inquiry Name
HPD Section 8
Brief Description
Learn about the Department of Housing Preservation and Development (HPD) Section 8 Program, also known as the Housing Choice Voucher (HCV) program.
155747660
Unique Id: 155747660 • Date: 2023-08-12T00:00:00.000 • Time: 1:49:34 PM
Unique Id
155747660
Date
2023-08-12T00:00:00.000
Time
1:49:34 PM
Date Time
2023-08-12T13:49:34.000
Inquiry Name
Jail System Complaint
Brief Description
Report a problem with the New York City jail system, including threats to incarcerated people.
155747664
Unique Id: 155747664 • Date: 2023-08-12T00:00:00.000 • Time: 1:48:48 PM
Unique Id
155747664
Date
2023-08-12T00:00:00.000
Time
1:48:48 PM
Date Time
2023-08-12T13:48:48.000
Inquiry Name
Housing Court for Tenants and Landlords
Brief Description
Learn about assistance for landlords and tenants with ongoing disputes, including eviction.
155747665
Unique Id: 155747665 • Date: 2023-08-12T00:00:00.000 • Time: 1:51:32 PM
Unique Id
155747665
Date
2023-08-12T00:00:00.000
Time
1:51:32 PM
Date Time
2023-08-12T13:51:32.000
Inquiry Name
Blocked Driveway
Brief Description
Report a vehicle that is blocking your driveway.
155747666
Unique Id: 155747666 • Date: 2023-08-12T00:00:00.000 • Time: 1:40:17 PM
Unique Id
155747666
Date
2023-08-12T00:00:00.000
Time
1:40:17 PM
Date Time
2023-08-12T13:40:17.000
Inquiry Name
Case Assistance and Management for Older Adults
Brief Description
Get benefit and entitlement counseling for people age 60 and older, or report a problem with a case assistance or case management agency.
155747667
Unique Id: 155747667 • Date: 2023-08-12T00:00:00.000 • Time: 1:48:30 PM
Unique Id
155747667
Date
2023-08-12T00:00:00.000
Time
1:48:30 PM
Date Time
2023-08-12T13:48:30.000
Inquiry Name
Police Precincts and PSAs
Brief Description
Find a precinct or police service area (PSA) for a specific address. Get precinct and PSA locations and contact information.
155747668
Unique Id: 155747668 • Date: 2023-08-12T00:00:00.000 • Time: 1:49:27 PM
Unique Id
155747668
Date
2023-08-12T00:00:00.000
Time
1:49:27 PM
Date Time
2023-08-12T13:49:27.000
Inquiry Name
IDNYC Municipal ID Card
Brief Description
Learn about New York City's IDNYC municipal identification card for people who live in one of the 5 boroughs of New York City.
155747669
Unique Id: 155747669 • Date: 2023-08-12T00:00:00.000 • Time: 1:48:48 PM
Unique Id
155747669
Date
2023-08-12T00:00:00.000
Time
1:48:48 PM
Date Time
2023-08-12T13:48:48.000
Inquiry Name
Postal Service
Brief Description
Get information or make a complaint about United States Postal Service (USPS) products and services.
155747670
Unique Id: 155747670 • Date: 2023-08-12T00:00:00.000 • Time: 1:31:48 PM
Unique Id
155747670
Date
2023-08-12T00:00:00.000
Time
1:31:48 PM
Date Time
2023-08-12T13:31:48.000
Inquiry Name
City Agency or Worker Feedback
Brief Description
Give a complaint, compliment, or comment on the service provided by City Agencies and their employees.
155747671
Unique Id: 155747671 • Date: 2023-08-12T00:00:00.000 • Time: 1:50:20 PM
Unique Id
155747671
Date
2023-08-12T00:00:00.000
Time
1:50:20 PM
Date Time
2023-08-12T13:50:20.000
Inquiry Name
Homeless Shelters
Brief Description
Apply for homeless shelter intake.
155747672
Unique Id: 155747672 • Date: 2023-08-12T00:00:00.000 • Time: 1:48:48 PM
Unique Id
155747672
Date
2023-08-12T00:00:00.000
Time
1:48:48 PM
Date Time
2023-08-12T13:48:48.000
Inquiry Name
Apartment Maintenance Complaint
Brief Description
Report a maintenance problem in a privately-owned residential building.
155747673
Unique Id: 155747673 • Date: 2023-08-12T00:00:00.000 • Time: 1:48:33 PM
Unique Id
155747673
Date
2023-08-12T00:00:00.000
Time
1:48:33 PM
Date Time
2023-08-12T13:48:33.000
Inquiry Name
IDNYC Municipal ID Card
Brief Description
Learn about New York City's IDNYC municipal identification card for people who live in one of the 5 boroughs of New York City.
155747674
Unique Id: 155747674 • Date: 2023-08-12T00:00:00.000 • Time: 1:50:18 PM
Unique Id
155747674
Date
2023-08-12T00:00:00.000
Time
1:50:18 PM
Date Time
2023-08-12T13:50:18.000
Inquiry Name
Abandoned Vehicle
Brief Description
Report an abandoned vehicle on public property or request the removal of an abandoned vehicle with no license plates on private property.
155747675
Unique Id: 155747675 • Date: 2023-08-12T00:00:00.000 • Time: 1:53:29 PM
Unique Id
155747675
Date
2023-08-12T00:00:00.000
Time
1:53:29 PM
Date Time
2023-08-12T13:53:29.000
Inquiry Name
Jail System Complaint
Brief Description
Report a problem with the New York City jail system, including threats to incarcerated people.
155747676
Unique Id: 155747676 • Date: 2023-08-12T00:00:00.000 • Time: 1:53:14 PM
Unique Id
155747676
Date
2023-08-12T00:00:00.000
Time
1:53:14 PM
Date Time
2023-08-12T13:53:14.000
Inquiry Name
Rat or Mouse Complaint
Brief Description
Report rats, mice, and conditions that might attract them.
155747677
Unique Id: 155747677 • Date: 2023-08-12T00:00:00.000 • Time: 1:52:45 PM
Unique Id
155747677
Date
2023-08-12T00:00:00.000
Time
1:52:45 PM
Date Time
2023-08-12T13:52:45.000
Inquiry Name
Domestic Violence
Brief Description
Report domestic violence or get counseling, support, and shelter for victims.
155747678
Unique Id: 155747678 • Date: 2023-08-12T00:00:00.000 • Time: 1:53:50 PM
Unique Id
155747678
Date
2023-08-12T00:00:00.000
Time
1:53:50 PM
Date Time
2023-08-12T13:53:50.000
Inquiry Name
Coronavirus (COVID-19) Testing
Brief Description
Get a COVID-19 test.
155747679
Unique Id: 155747679 • Date: 2023-08-12T00:00:00.000 • Time: 1:49:27 PM
Unique Id
155747679
Date
2023-08-12T00:00:00.000
Time
1:49:27 PM
Date Time
2023-08-12T13:49:27.000
Inquiry Name
IDNYC Benefits
Brief Description
Learn about the benefits of having an IDNYC card.
155747680
Unique Id: 155747680 • Date: 2023-08-12T00:00:00.000 • Time: 1:36:02 PM
Unique Id
155747680
Date
2023-08-12T00:00:00.000
Time
1:36:02 PM
Date Time
2023-08-12T13:36:02.000
Inquiry Name
Supportive Housing Assistance
Brief Description
Get information and help with applying for or living in supportive housing for formerly homeless or incarcerated people or youth aging out of foster care.
155747681
Unique Id: 155747681 • Date: 2023-08-12T00:00:00.000 • Time: 1:52:44 PM
Unique Id
155747681
Date
2023-08-12T00:00:00.000
Time
1:52:44 PM
Date Time
2023-08-12T13:52:44.000
Inquiry Name
Rent Freeze Program for Seniors
Brief Description
Apply for rental assistance for people age 62 and older living in rent-regulated apartments. Also known as SCRIE.
155747682
Unique Id: 155747682 • Date: 2023-08-12T00:00:00.000 • Time: 1:49:15 PM
Unique Id
155747682
Date
2023-08-12T00:00:00.000
Time
1:49:15 PM
Date Time
2023-08-12T13:49:15.000
Inquiry Name
Homeless Shelters
Brief Description
Apply for homeless shelter intake.
155747683
Unique Id: 155747683 • Date: 2023-08-12T00:00:00.000 • Time: 1:53:56 PM
Unique Id
155747683
Date
2023-08-12T00:00:00.000
Time
1:53:56 PM
Date Time
2023-08-12T13:53:56.000
Inquiry Name
Noise from Ice Cream Truck
Brief Description
Report music from an ice cream truck that isn't moving.
155747684
Unique Id: 155747684 • Date: 2023-08-12T00:00:00.000 • Time: 1:52:29 PM
Unique Id
155747684
Date
2023-08-12T00:00:00.000
Time
1:52:29 PM
Date Time
2023-08-12T13:52:29.000
Inquiry Name
Department of Finance Business Centers
Brief Description
Find places to pay parking tickets, camera violations, and property taxes and get related services.
155747685
Unique Id: 155747685 • Date: 2023-08-12T00:00:00.000 • Time: 1:41:46 PM
Unique Id
155747685
Date
2023-08-12T00:00:00.000
Time
1:41:46 PM
Date Time
2023-08-12T13:41:46.000
Inquiry Name
Building Conversion or Occupancy Complaint
Brief Description
Report unauthorized building occupancy or past conversion without DOB approval, including changes to a room, space, apartment, or building.
155747686
Unique Id: 155747686 • Date: 2023-08-12T00:00:00.000 • Time: 1:54:39 PM
Unique Id
155747686
Date
2023-08-12T00:00:00.000
Time
1:54:39 PM
Date Time
2023-08-12T13:54:39.000
Inquiry Name
Spotted Lanternfly
Brief Description
Learn about the Spotted Lanternfly (SLF) and report signs of SLF infestation.
155747687
Unique Id: 155747687 • Date: 2023-08-12T00:00:00.000 • Time: 1:55:06 PM
Unique Id
155747687
Date
2023-08-12T00:00:00.000
Time
1:55:06 PM
Date Time
2023-08-12T13:55:06.000
Inquiry Name
Parking Ticket or Camera Violation Status
Brief Description
Look up information about your parking or camera violations and get payment, dispute, and appeal status.
155747688
Unique Id: 155747688 • Date: 2023-08-12T00:00:00.000 • Time: 1:54:36 PM
Unique Id
155747688
Date
2023-08-12T00:00:00.000
Time
1:54:36 PM
Date Time
2023-08-12T13:54:36.000
Inquiry Name
Birth Certificate Change
Brief Description
Correct or update a birth certificate.
155747689
Unique Id: 155747689 • Date: 2023-08-12T00:00:00.000 • Time: 1:53:29 PM
Unique Id
155747689
Date
2023-08-12T00:00:00.000
Time
1:53:29 PM
Date Time
2023-08-12T13:53:29.000
Inquiry Name
Domestic Violence
Brief Description
Report domestic violence or get counseling, support, and shelter for victims.
155747690
Unique Id: 155747690 • Date: 2023-08-12T00:00:00.000 • Time: 1:54:05 PM
Unique Id
155747690
Date
2023-08-12T00:00:00.000
Time
1:54:05 PM
Date Time
2023-08-12T13:54:05.000
Inquiry Name
Abandoned Vehicle
Brief Description
Report an abandoned vehicle on public property or request the removal of an abandoned vehicle with no license plates on private property.
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