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311 Call Center Inquiry

Please note: Due to pandemic call handling modifications, the activity data since March 2020 does not fully represent the agent-handled calls to 311. The actual calls handled are higher.

The 311 Call Center Inquiry dataset contains information on all agent-handled calls to the City’s 311 information line, including date, time and topic.

Click here for the data dictionary.

City Government 311 Dataset wewp-mm3p 9 fields
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Dataset fields
Showing 50 real records
161186459
Unique Id: 161186459 • Date: 2024-11-08T00:00:00.000 • Time: 2:24:06 PM
Unique Id
161186459
Date
2024-11-08T00:00:00.000
Time
2:24:06 PM
Date Time
2024-11-08T14:24:06.000
Inquiry Name
Financial Counseling
Brief Description
Get free one-on-one professional financial advice about credit, debt, and money management.
161186460
Unique Id: 161186460 • Date: 2024-11-08T00:00:00.000 • Time: 2:27:13 PM
Unique Id
161186460
Date
2024-11-08T00:00:00.000
Time
2:27:13 PM
Date Time
2024-11-08T14:27:13.000
Inquiry Name
Housing Options for Older Adults
Brief Description
Learn about housing options for people age 60 and older.
161186461
Unique Id: 161186461 • Date: 2024-11-08T00:00:00.000 • Time: 2:24:42 PM
Unique Id
161186461
Date
2024-11-08T00:00:00.000
Time
2:24:42 PM
Date Time
2024-11-08T14:24:42.000
Inquiry Name
Speed Reducer Request
Brief Description
Request speed reducer installation, repair, or removal.
161186462
Unique Id: 161186462 • Date: 2024-11-08T00:00:00.000 • Time: 2:27:39 PM
Unique Id
161186462
Date
2024-11-08T00:00:00.000
Time
2:27:39 PM
Date Time
2024-11-08T14:27:39.000
Inquiry Name
Fire Hydrant Complaint
Brief Description
Report a fire hydrant that is leaking or running, damaged, missing, misused, or damaged fender post.
161186463
Unique Id: 161186463 • Date: 2024-11-08T00:00:00.000 • Time: 2:27:21 PM
Unique Id
161186463
Date
2024-11-08T00:00:00.000
Time
2:27:21 PM
Date Time
2024-11-08T14:27:21.000
Inquiry Name
Parking Ticket or Camera Violation Status
Brief Description
Look up information about your parking or camera violations and get payment, dispute, and appeal status.
161186464
Unique Id: 161186464 • Date: 2024-11-08T00:00:00.000 • Time: 2:20:26 PM
Unique Id
161186464
Date
2024-11-08T00:00:00.000
Time
2:20:26 PM
Date Time
2024-11-08T14:20:26.000
Inquiry Name
Property Tax Payment Plan
Brief Description
Request an agreement to pay property tax debt in installments.
161186465
Unique Id: 161186465 • Date: 2024-11-08T00:00:00.000 • Time: 2:15:20 PM
Unique Id
161186465
Date
2024-11-08T00:00:00.000
Time
2:15:20 PM
Date Time
2024-11-08T14:15:20.000
Inquiry Name
Parking Ticket or Camera Violation Dispute
Brief Description
Fight a parking ticket or camera violation.
161186466
Unique Id: 161186466 • Date: 2024-11-08T00:00:00.000 • Time: 2:16:51 PM
Unique Id
161186466
Date
2024-11-08T00:00:00.000
Time
2:16:51 PM
Date Time
2024-11-08T14:16:51.000
Inquiry Name
IDNYC Documents Required to Apply
Brief Description
Get information about required documents to prove identity and New York City residency when applying for IDNYC.
161186467
Unique Id: 161186467 • Date: 2024-11-08T00:00:00.000 • Time: 2:27:01 PM
Unique Id
161186467
Date
2024-11-08T00:00:00.000
Time
2:27:01 PM
Date Time
2024-11-08T14:27:01.000
Inquiry Name
Developmentally Delayed Infant Services
Brief Description
Learn about early intervention services for children under 3 with developmental delays.
161186469
Unique Id: 161186469 • Date: 2024-11-08T00:00:00.000 • Time: 2:27:36 PM
Unique Id
161186469
Date
2024-11-08T00:00:00.000
Time
2:27:36 PM
Date Time
2024-11-08T14:27:36.000
Inquiry Name
Donate Organs or Tissue
Brief Description
Register to be an organ and tissue donor.
161186470
Unique Id: 161186470 • Date: 2024-11-08T00:00:00.000 • Time: 2:20:26 PM
Unique Id
161186470
Date
2024-11-08T00:00:00.000
Time
2:20:26 PM
Date Time
2024-11-08T14:20:26.000
Inquiry Name
Apartment Maintenance Complaint
Brief Description
Report a maintenance problem in an apartment, public area, or entire building of a privately-owned residential rental building.
161186471
Unique Id: 161186471 • Date: 2024-11-08T00:00:00.000 • Time: 2:23:29 PM
Unique Id
161186471
Date
2024-11-08T00:00:00.000
Time
2:23:29 PM
Date Time
2024-11-08T14:23:29.000
Inquiry Name
HPD Code Enforcement Borough Service Centers
Brief Description
HPD Code Enforcement Borough Centers information by phone and in person for violations, complaints, property registrations. HPD Building Information online
161186472
Unique Id: 161186472 • Date: 2024-11-08T00:00:00.000 • Time: 2:18:03 PM
Unique Id
161186472
Date
2024-11-08T00:00:00.000
Time
2:18:03 PM
Date Time
2024-11-08T14:18:03.000
Inquiry Name
Immigration and Citizenship
Brief Description
Learn about immigration and citizenship applications, resources, and services, including ActionNYC immigration legal help.
161186473
Unique Id: 161186473 • Date: 2024-11-08T00:00:00.000 • Time: 2:25:48 PM
Unique Id
161186473
Date
2024-11-08T00:00:00.000
Time
2:25:48 PM
Date Time
2024-11-08T14:25:48.000
Inquiry Name
Gas Service and Billing
Brief Description
Request to start, stop, or reconnect gas service. Get billing or meter information.
161186474
Unique Id: 161186474 • Date: 2024-11-08T00:00:00.000 • Time: 2:27:20 PM
Unique Id
161186474
Date
2024-11-08T00:00:00.000
Time
2:27:20 PM
Date Time
2024-11-08T14:27:20.000
Inquiry Name
Water and Sewer Bill
Brief Description
General information about Department of Environmental Protection (DEP) water and sewer bills and accounts.
161186475
Unique Id: 161186475 • Date: 2024-11-08T00:00:00.000 • Time: 2:27:03 PM
Unique Id
161186475
Date
2024-11-08T00:00:00.000
Time
2:27:03 PM
Date Time
2024-11-08T14:27:03.000
Inquiry Name
Parking Ticket or Camera Violation Status
Brief Description
Look up information about your parking or camera violations and get payment, dispute, and appeal status.
161186477
Unique Id: 161186477 • Date: 2024-11-08T00:00:00.000 • Time: 2:27:24 PM
Unique Id
161186477
Date
2024-11-08T00:00:00.000
Time
2:27:24 PM
Date Time
2024-11-08T14:27:24.000
Inquiry Name
Tattoo License
Brief Description
Apply for or renew a license for a tattoo artist.
161186478
Unique Id: 161186478 • Date: 2024-11-08T00:00:00.000 • Time: 2:24:33 PM
Unique Id
161186478
Date
2024-11-08T00:00:00.000
Time
2:24:33 PM
Date Time
2024-11-08T14:24:33.000
Inquiry Name
Property Tax Bill
Brief Description
Learn about property tax bills and get copies and account information.
161186479
Unique Id: 161186479 • Date: 2024-11-08T00:00:00.000 • Time: 2:18:59 PM
Unique Id
161186479
Date
2024-11-08T00:00:00.000
Time
2:18:59 PM
Date Time
2024-11-08T14:18:59.000
Inquiry Name
Food Resources
Brief Description
Get free food, including groceries and meals.
161186480
Unique Id: 161186480 • Date: 2024-11-08T00:00:00.000 • Time: 2:28:16 PM
Unique Id
161186480
Date
2024-11-08T00:00:00.000
Time
2:28:16 PM
Date Time
2024-11-08T14:28:16.000
Inquiry Name
Street Light Complaint
Brief Description
Report a problem with a street light.
161186481
Unique Id: 161186481 • Date: 2024-11-08T00:00:00.000 • Time: 2:28:11 PM
Unique Id
161186481
Date
2024-11-08T00:00:00.000
Time
2:28:11 PM
Date Time
2024-11-08T14:28:11.000
Inquiry Name
Fire Hydrant Complaint
Brief Description
Report a fire hydrant that is leaking or running, damaged, missing, misused, or damaged fender post.
161186482
Unique Id: 161186482 • Date: 2024-11-08T00:00:00.000 • Time: 2:27:50 PM
Unique Id
161186482
Date
2024-11-08T00:00:00.000
Time
2:27:50 PM
Date Time
2024-11-08T14:27:50.000
Inquiry Name
Property Tax Payment
Brief Description
Pay a property tax bill.
161186483
Unique Id: 161186483 • Date: 2024-11-08T00:00:00.000 • Time: 2:24:33 PM
Unique Id
161186483
Date
2024-11-08T00:00:00.000
Time
2:24:33 PM
Date Time
2024-11-08T14:24:33.000
Inquiry Name
Property Tax Payment
Brief Description
Pay a property tax bill.
161186484
Unique Id: 161186484 • Date: 2024-11-08T00:00:00.000 • Time: 2:26:20 PM
Unique Id
161186484
Date
2024-11-08T00:00:00.000
Time
2:26:20 PM
Date Time
2024-11-08T14:26:20.000
Inquiry Name
Parking Ticket or Camera Violation Assistance
Brief Description
Get help with a parking or camera violation payment, dispute, or status.
161186485
Unique Id: 161186485 • Date: 2024-11-08T00:00:00.000 • Time: 2:09:52 PM
Unique Id
161186485
Date
2024-11-08T00:00:00.000
Time
2:09:52 PM
Date Time
2024-11-08T14:09:52.000
Inquiry Name
Apartment Maintenance Complaint
Brief Description
Report a maintenance problem in an apartment, public area, or entire building of a privately-owned residential rental building.
161186486
Unique Id: 161186486 • Date: 2024-11-08T00:00:00.000 • Time: 2:27:44 PM
Unique Id
161186486
Date
2024-11-08T00:00:00.000
Time
2:27:44 PM
Date Time
2024-11-08T14:27:44.000
Inquiry Name
Stolen Property
Brief Description
Call 911 to report stolen property.
161186487
Unique Id: 161186487 • Date: 2024-11-08T00:00:00.000 • Time: 2:27:08 PM
Unique Id
161186487
Date
2024-11-08T00:00:00.000
Time
2:27:08 PM
Date Time
2024-11-08T14:27:08.000
Inquiry Name
Nursing Home Complaint
Brief Description
Report a problem with a nursing home care.
161186488
Unique Id: 161186488 • Date: 2024-11-08T00:00:00.000 • Time: 2:27:57 PM
Unique Id
161186488
Date
2024-11-08T00:00:00.000
Time
2:27:57 PM
Date Time
2024-11-08T14:27:57.000
Inquiry Name
Middle School Enrollment
Brief Description
Register for middle school or learn about the admissions process.
161186489
Unique Id: 161186489 • Date: 2024-11-08T00:00:00.000 • Time: 2:24:06 PM
Unique Id
161186489
Date
2024-11-08T00:00:00.000
Time
2:24:06 PM
Date Time
2024-11-08T14:24:06.000
Inquiry Name
Parking Ticket or Camera Violation Dispute
Brief Description
Fight a parking ticket or camera violation.
161186490
Unique Id: 161186490 • Date: 2024-11-08T00:00:00.000 • Time: 2:28:27 PM
Unique Id
161186490
Date
2024-11-08T00:00:00.000
Time
2:28:27 PM
Date Time
2024-11-08T14:28:27.000
Inquiry Name
Vehicle Registration or License Plate
Brief Description
Learn about vehicle registrations, titles, license plates, and inspections.
161186491
Unique Id: 161186491 • Date: 2024-11-08T00:00:00.000 • Time: 2:28:19 PM
Unique Id
161186491
Date
2024-11-08T00:00:00.000
Time
2:28:19 PM
Date Time
2024-11-08T14:28:19.000
Inquiry Name
Blocked Driveway
Brief Description
Report a vehicle that is blocking your driveway.
161186492
Unique Id: 161186492 • Date: 2024-11-08T00:00:00.000 • Time: 2:26:47 PM
Unique Id
161186492
Date
2024-11-08T00:00:00.000
Time
2:26:47 PM
Date Time
2024-11-08T14:26:47.000
Inquiry Name
Cannabis Retail Sale Complaint
Brief Description
Report a business illegally selling cannabis (marijuana). Report a concern about a cannabis product.
161186493
Unique Id: 161186493 • Date: 2024-11-08T00:00:00.000 • Time: 2:16:10 PM
Unique Id
161186493
Date
2024-11-08T00:00:00.000
Time
2:16:10 PM
Date Time
2024-11-08T14:16:10.000
Inquiry Name
Building Conversion or Occupancy Complaint
Brief Description
Report unauthorized building occupancy or past conversion without DOB approval, including changes to a room, space, apartment, or building.
161186494
Unique Id: 161186494 • Date: 2024-11-08T00:00:00.000 • Time: 1:46:29 PM
Unique Id
161186494
Date
2024-11-08T00:00:00.000
Time
1:46:29 PM
Date Time
2024-11-08T13:46:29.000
Inquiry Name
Rat or Mouse Complaint
Brief Description
Report rats, mice, and conditions that might attract them.
161186495
Unique Id: 161186495 • Date: 2024-11-08T00:00:00.000 • Time: 2:29:13 PM
Unique Id
161186495
Date
2024-11-08T00:00:00.000
Time
2:29:13 PM
Date Time
2024-11-08T14:29:13.000
Inquiry Name
Parking Ticket or Camera Violation Status
Brief Description
Look up information about your parking or camera violations and get payment, dispute, and appeal status.
161186496
Unique Id: 161186496 • Date: 2024-11-08T00:00:00.000 • Time: 2:18:04 PM
Unique Id
161186496
Date
2024-11-08T00:00:00.000
Time
2:18:04 PM
Date Time
2024-11-08T14:18:04.000
Inquiry Name
Department of Finance Business Centers
Brief Description
Find places to pay parking tickets, camera violations, and property taxes and get related services.
161186497
Unique Id: 161186497 • Date: 2024-11-08T00:00:00.000 • Time: 2:05:00 PM
Unique Id
161186497
Date
2024-11-08T00:00:00.000
Time
2:05:00 PM
Date Time
2024-11-08T14:05:00.000
Inquiry Name
Electronics Disposal
Brief Description
Learn how to get rid of electronics.
161186498
Unique Id: 161186498 • Date: 2024-11-08T00:00:00.000 • Time: 2:27:32 PM
Unique Id
161186498
Date
2024-11-08T00:00:00.000
Time
2:27:32 PM
Date Time
2024-11-08T14:27:32.000
Inquiry Name
HPD Code Enforcement Borough Service Centers
Brief Description
HPD Code Enforcement Borough Centers information by phone and in person for violations, complaints, property registrations. HPD Building Information online
161186499
Unique Id: 161186499 • Date: 2024-11-08T00:00:00.000 • Time: 1:50:24 PM
Unique Id
161186499
Date
2024-11-08T00:00:00.000
Time
1:50:24 PM
Date Time
2024-11-08T13:50:24.000
Inquiry Name
Tenant Harassment
Brief Description
Get help for a tenant whose landlord harasses them and tries to force them out of their apartment. Connect with Tenant Helpline for advice and assistance.
161186500
Unique Id: 161186500 • Date: 2024-11-08T00:00:00.000 • Time: 2:20:07 PM
Unique Id
161186500
Date
2024-11-08T00:00:00.000
Time
2:20:07 PM
Date Time
2024-11-08T14:20:07.000
Inquiry Name
Property Tax Payment
Brief Description
Pay a property tax bill.
161186501
Unique Id: 161186501 • Date: 2024-11-08T00:00:00.000 • Time: 2:25:26 PM
Unique Id
161186501
Date
2024-11-08T00:00:00.000
Time
2:25:26 PM
Date Time
2024-11-08T14:25:26.000
Inquiry Name
Electronic Benefit Transfer (EBT) Card Assistance for Clients
Brief Description
Replace damaged, lost, or stolen cards, get card balance and account history, update card information, or change/reset PIN for EBT cards.
161186502
Unique Id: 161186502 • Date: 2024-11-08T00:00:00.000 • Time: 2:28:54 PM
Unique Id
161186502
Date
2024-11-08T00:00:00.000
Time
2:28:54 PM
Date Time
2024-11-08T14:28:54.000
Inquiry Name
HEAP Energy Assistance
Brief Description
Get help with HEAP, paying for heat, utilities, and boiler repairs for low-income households and public assistance recipients.
161186503
Unique Id: 161186503 • Date: 2024-11-08T00:00:00.000 • Time: 2:28:21 PM
Unique Id
161186503
Date
2024-11-08T00:00:00.000
Time
2:28:21 PM
Date Time
2024-11-08T14:28:21.000
Inquiry Name
Abandoned Vehicle
Brief Description
Report an abandoned vehicle on public property or request the removal of an abandoned vehicle with no license plates on private property.
161186504
Unique Id: 161186504 • Date: 2024-11-08T00:00:00.000 • Time: 2:28:15 PM
Unique Id
161186504
Date
2024-11-08T00:00:00.000
Time
2:28:15 PM
Date Time
2024-11-08T14:28:15.000
Inquiry Name
Service Request Status
Brief Description
Check the status of a Service Request filed with NYC311.
161186505
Unique Id: 161186505 • Date: 2024-11-08T00:00:00.000 • Time: 2:29:29 PM
Unique Id
161186505
Date
2024-11-08T00:00:00.000
Time
2:29:29 PM
Date Time
2024-11-08T14:29:29.000
Inquiry Name
Building Conversion or Occupancy Complaint
Brief Description
Report unauthorized building occupancy or past conversion without DOB approval, including changes to a room, space, apartment, or building.
161186506
Unique Id: 161186506 • Date: 2024-11-08T00:00:00.000 • Time: 2:28:48 PM
Unique Id
161186506
Date
2024-11-08T00:00:00.000
Time
2:28:48 PM
Date Time
2024-11-08T14:28:48.000
Inquiry Name
Illegal Parking
Brief Description
Report a non-emergency vehicle parked illegally on public property, improper parking permit use, or overnight commercial parking on residential street.
161186507
Unique Id: 161186507 • Date: 2024-11-08T00:00:00.000 • Time: 2:29:14 PM
Unique Id
161186507
Date
2024-11-08T00:00:00.000
Time
2:29:14 PM
Date Time
2024-11-08T14:29:14.000
Inquiry Name
Retail and Restaurant Business Assistance
Brief Description
Get a one-on-one consultation to help open, operate, and expand a retail or restaurant business.
161186508
Unique Id: 161186508 • Date: 2024-11-08T00:00:00.000 • Time: 2:16:00 PM
Unique Id
161186508
Date
2024-11-08T00:00:00.000
Time
2:16:00 PM
Date Time
2024-11-08T14:16:00.000
Inquiry Name
People with Disabilities Services
Brief Description
Learn about resources, referrals, and information about programs for people with disabilities.
161186509
Unique Id: 161186509 • Date: 2024-11-08T00:00:00.000 • Time: 2:28:09 PM
Unique Id
161186509
Date
2024-11-08T00:00:00.000
Time
2:28:09 PM
Date Time
2024-11-08T14:28:09.000
Inquiry Name
Department of Sanitation Signs and Decals
Brief Description
Request or download Department of Sanitation materials, including decals for recycling and compost bins, brochures, flyers, and signs.
161186510
Unique Id: 161186510 • Date: 2024-11-08T00:00:00.000 • Time: 2:29:22 PM
Unique Id
161186510
Date
2024-11-08T00:00:00.000
Time
2:29:22 PM
Date Time
2024-11-08T14:29:22.000
Inquiry Name
Mattress or Box Spring Disposal
Brief Description
Learn how to get rid of a mattress or box spring.
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