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311 Call Center Inquiry

Please note: Due to pandemic call handling modifications, the activity data since March 2020 does not fully represent the agent-handled calls to 311. The actual calls handled are higher.

The 311 Call Center Inquiry dataset contains information on all agent-handled calls to the City’s 311 information line, including date, time and topic.

Click here for the data dictionary.

City Government 311 Dataset wewp-mm3p 9 fields
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Dataset fields
Showing 50 real records
141645848
Unique Id: 141645848 • Date: 2020-03-25T00:00:00.000 • Time: 2:23:31 PM
Unique Id
141645848
Date
2020-03-25T00:00:00.000
Time
2:23:31 PM
Date Time
2020-03-25T14:23:31.000
Inquiry Name
Bulk Item Disposal
Brief Description
Learn how to get rid of bulk items. Schedule, reschedule, cancel, or check the status of a bulk item pickup appointment.
141645849
Unique Id: 141645849 • Date: 2020-03-25T00:00:00.000 • Time: 2:23:19 PM
Unique Id
141645849
Date
2020-03-25T00:00:00.000
Time
2:23:19 PM
Date Time
2020-03-25T14:23:19.000
Inquiry Name
Family Court
Brief Description
Learn about Family Court, including locations and hours.
141645852
Unique Id: 141645852 • Date: 2020-03-25T00:00:00.000 • Time: 2:23:43 PM
Unique Id
141645852
Date
2020-03-25T00:00:00.000
Time
2:23:43 PM
Date Time
2020-03-25T14:23:43.000
Inquiry Name
Water Main Break
Brief Description
Report a possible water main break.
141645853
Unique Id: 141645853 • Date: 2020-03-25T00:00:00.000 • Time: 2:24:11 PM
Unique Id
141645853
Date
2020-03-25T00:00:00.000
Time
2:24:11 PM
Date Time
2020-03-25T14:24:11.000
Inquiry Name
Public Assistance or Welfare
Brief Description
Learn about public assistance, welfare, work requirements, and job center locations.
141645854
Unique Id: 141645854 • Date: 2020-03-25T00:00:00.000 • Time: 2:19:14 PM
Unique Id
141645854
Date
2020-03-25T00:00:00.000
Time
2:19:14 PM
Date Time
2020-03-25T14:19:14.000
Inquiry Name
Housing Rules for Owners and Tenants
Brief Description
Get rules and regulations for owners and renters of apartments in New York City.
141645855
Unique Id: 141645855 • Date: 2020-03-25T00:00:00.000 • Time: 1:57:15 PM
Unique Id
141645855
Date
2020-03-25T00:00:00.000
Time
1:57:15 PM
Date Time
2020-03-25T13:57:15.000
Inquiry Name
Labor Law
Brief Description
Learn about the rules that apply to workers and their employers and report unfair or illegal practices.
141645856
Unique Id: 141645856 • Date: 2020-03-25T00:00:00.000 • Time: 2:25:39 PM
Unique Id
141645856
Date
2020-03-25T00:00:00.000
Time
2:25:39 PM
Date Time
2020-03-25T14:25:39.000
Inquiry Name
Bulk Item Disposal
Brief Description
Learn how to get rid of bulk items. Schedule, reschedule, cancel, or check the status of a bulk item pickup appointment.
141645858
Unique Id: 141645858 • Date: 2020-03-25T00:00:00.000 • Time: 2:15:27 PM
Unique Id
141645858
Date
2020-03-25T00:00:00.000
Time
2:15:27 PM
Date Time
2020-03-25T14:15:27.000
Inquiry Name
Rent Freeze Program Renewal
Brief Description
Renew the Senior Citizen Rent Increase Exemption (SCRIE) or Disability Rent Increase Exemption (DRIE).
141645860
Unique Id: 141645860 • Date: 2020-03-25T00:00:00.000 • Time: 2:25:39 PM
Unique Id
141645860
Date
2020-03-25T00:00:00.000
Time
2:25:39 PM
Date Time
2020-03-25T14:25:39.000
Inquiry Name
Bulk Item Disposal
Brief Description
Learn how to get rid of bulk items. Schedule, reschedule, cancel, or check the status of a bulk item pickup appointment.
141645861
Unique Id: 141645861 • Date: 2020-03-25T00:00:00.000 • Time: 2:25:46 PM
Unique Id
141645861
Date
2020-03-25T00:00:00.000
Time
2:25:46 PM
Date Time
2020-03-25T14:25:46.000
Inquiry Name
Parking Ticket or Camera Violation Dispute
Brief Description
Fight a parking ticket or camera violation.
141645863
Unique Id: 141645863 • Date: 2020-03-25T00:00:00.000 • Time: 2:23:51 PM
Unique Id
141645863
Date
2020-03-25T00:00:00.000
Time
2:23:51 PM
Date Time
2020-03-25T14:23:51.000
Inquiry Name
Alternate Side Parking and Street Cleaning
Brief Description
Learn about Alternate Side Parking, suspensions, and change requests.
141645864
Unique Id: 141645864 • Date: 2020-03-25T00:00:00.000 • Time: 2:26:15 PM
Unique Id
141645864
Date
2020-03-25T00:00:00.000
Time
2:26:15 PM
Date Time
2020-03-25T14:26:15.000
Inquiry Name
Restaurant, Deli, or Food Cart Complaint
Brief Description
Report an unsanitary restaurant, deli, grocery, market, cafeteria, bakery, food cart, stand, truck, or facility where food is made or stored.
141645865
Unique Id: 141645865 • Date: 2020-03-25T00:00:00.000 • Time: 2:19:14 PM
Unique Id
141645865
Date
2020-03-25T00:00:00.000
Time
2:19:14 PM
Date Time
2020-03-25T14:19:14.000
Inquiry Name
Co-Op or Condo Complaint
Brief Description
Report a problem with a co-op or condo apartment.
141645866
Unique Id: 141645866 • Date: 2020-03-25T00:00:00.000 • Time: 2:25:54 PM
Unique Id
141645866
Date
2020-03-25T00:00:00.000
Time
2:25:54 PM
Date Time
2020-03-25T14:25:54.000
Inquiry Name
Building Construction Complaint
Brief Description
Report building construction that is noisy, unsafe, done after hours, or done without a permit.
141645868
Unique Id: 141645868 • Date: 2020-03-25T00:00:00.000 • Time: 2:24:07 PM
Unique Id
141645868
Date
2020-03-25T00:00:00.000
Time
2:24:07 PM
Date Time
2020-03-25T14:24:07.000
Inquiry Name
Home Delivered Meals for Seniors
Brief Description
Request, schedule, or report a problem with home delivery of meals for people age 60 and older.
141645869
Unique Id: 141645869 • Date: 2020-03-25T00:00:00.000 • Time: 2:28:46 PM
Unique Id
141645869
Date
2020-03-25T00:00:00.000
Time
2:28:46 PM
Date Time
2020-03-25T14:28:46.000
Inquiry Name
Heat or Hot Water Complaint in a Residential Building
Brief Description
Report a problem with heat or hot water in a residential building.
141645870
Unique Id: 141645870 • Date: 2020-03-25T00:00:00.000 • Time: 2:28:23 PM
Unique Id
141645870
Date
2020-03-25T00:00:00.000
Time
2:28:23 PM
Date Time
2020-03-25T14:28:23.000
Inquiry Name
Property Tax Payment
Brief Description
Pay a property tax bill.
141645871
Unique Id: 141645871 • Date: 2020-03-25T00:00:00.000 • Time: 2:23:52 PM
Unique Id
141645871
Date
2020-03-25T00:00:00.000
Time
2:23:52 PM
Date Time
2020-03-25T14:23:52.000
Inquiry Name
Department of Education Feedback
Brief Description
Submit a complaint or compliment about Department of Education (DOE) public school teachers, principals, other DOE staff members, or the DOE Chancellor.
141645872
Unique Id: 141645872 • Date: 2020-03-25T00:00:00.000 • Time: 2:26:02 PM
Unique Id
141645872
Date
2020-03-25T00:00:00.000
Time
2:26:02 PM
Date Time
2020-03-25T14:26:02.000
Inquiry Name
Food Pantries and Soup Kitchens
Brief Description
Find places where people in need can get food.
141645873
Unique Id: 141645873 • Date: 2020-03-25T00:00:00.000 • Time: 2:28:55 PM
Unique Id
141645873
Date
2020-03-25T00:00:00.000
Time
2:28:55 PM
Date Time
2020-03-25T14:28:55.000
Inquiry Name
Vehicle Accident
Brief Description
Report a car accident.
141645874
Unique Id: 141645874 • Date: 2020-03-25T00:00:00.000 • Time: 2:29:29 PM
Unique Id
141645874
Date
2020-03-25T00:00:00.000
Time
2:29:29 PM
Date Time
2020-03-25T14:29:29.000
Inquiry Name
Property Tax Bill Assistance
Brief Description
Get help with a property tax bill problem.
141645877
Unique Id: 141645877 • Date: 2020-03-25T00:00:00.000 • Time: 2:27:18 PM
Unique Id
141645877
Date
2020-03-25T00:00:00.000
Time
2:27:18 PM
Date Time
2020-03-25T14:27:18.000
Inquiry Name
SNAP (Food Stamps)
Brief Description
Learn about, apply for, or report a problem with Supplemental Nutrition Assistance Program (SNAP), also known as Food Stamps.
141645878
Unique Id: 141645878 • Date: 2020-03-25T00:00:00.000 • Time: 2:21:09 PM
Unique Id
141645878
Date
2020-03-25T00:00:00.000
Time
2:21:09 PM
Date Time
2020-03-25T14:21:09.000
Inquiry Name
Labor Law
Brief Description
Learn about the rules that apply to workers and their employers and report unfair or illegal practices.
141645879
Unique Id: 141645879 • Date: 2020-03-25T00:00:00.000 • Time: 2:28:36 PM
Unique Id
141645879
Date
2020-03-25T00:00:00.000
Time
2:28:36 PM
Date Time
2020-03-25T14:28:36.000
Inquiry Name
Illegal Dumping
Brief Description
Report illegal dumping.
141645880
Unique Id: 141645880 • Date: 2020-03-25T00:00:00.000 • Time: 2:30:26 PM
Unique Id
141645880
Date
2020-03-25T00:00:00.000
Time
2:30:26 PM
Date Time
2020-03-25T14:30:26.000
Inquiry Name
Heat or Hot Water Complaint in a Residential Building
Brief Description
Report a problem with heat or hot water in a residential building.
141645881
Unique Id: 141645881 • Date: 2020-03-25T00:00:00.000 • Time: 2:25:32 PM
Unique Id
141645881
Date
2020-03-25T00:00:00.000
Time
2:25:32 PM
Date Time
2020-03-25T14:25:32.000
Inquiry Name
Birth Certificate Change
Brief Description
Correct or update a birth certificate.
141645882
Unique Id: 141645882 • Date: 2020-03-25T00:00:00.000 • Time: 2:31:49 PM
Unique Id
141645882
Date
2020-03-25T00:00:00.000
Time
2:31:49 PM
Date Time
2020-03-25T14:31:49.000
Inquiry Name
Gas Service and Billing
Brief Description
Request to start, stop, or reconnect gas service. Get billing or meter information.
141645883
Unique Id: 141645883 • Date: 2020-03-25T00:00:00.000 • Time: 2:31:47 PM
Unique Id
141645883
Date
2020-03-25T00:00:00.000
Time
2:31:47 PM
Date Time
2020-03-25T14:31:47.000
Inquiry Name
Illegal Dumping
Brief Description
Report illegal dumping.
141645884
Unique Id: 141645884 • Date: 2020-03-25T00:00:00.000 • Time: 2:25:32 PM
Unique Id
141645884
Date
2020-03-25T00:00:00.000
Time
2:25:32 PM
Date Time
2020-03-25T14:25:32.000
Inquiry Name
Adopt an Animal
Brief Description
Learn about adopting an animal in need of a home.
141645885
Unique Id: 141645885 • Date: 2020-03-25T00:00:00.000 • Time: 2:28:13 PM
Unique Id
141645885
Date
2020-03-25T00:00:00.000
Time
2:28:13 PM
Date Time
2020-03-25T14:28:13.000
Inquiry Name
Department of Finance Business Centers
Brief Description
Find places to pay parking tickets, camera violations, and property taxes and get related services.
141645886
Unique Id: 141645886 • Date: 2020-03-25T00:00:00.000 • Time: 2:32:15 PM
Unique Id
141645886
Date
2020-03-25T00:00:00.000
Time
2:32:15 PM
Date Time
2020-03-25T14:32:15.000
Inquiry Name
Apartment Maintenance Complaint
Brief Description
Report a maintenance problem in a privately-owned residential building.
141645888
Unique Id: 141645888 • Date: 2020-03-25T00:00:00.000 • Time: 2:32:10 PM
Unique Id
141645888
Date
2020-03-25T00:00:00.000
Time
2:32:10 PM
Date Time
2020-03-25T14:32:10.000
Inquiry Name
Heat or Hot Water Complaint in a Residential Building
Brief Description
Report a problem with heat or hot water in a residential building.
141645890
Unique Id: 141645890 • Date: 2020-03-25T00:00:00.000 • Time: 2:30:00 PM
Unique Id
141645890
Date
2020-03-25T00:00:00.000
Time
2:30:00 PM
Date Time
2020-03-25T14:30:00.000
Inquiry Name
Directory Assistance
Brief Description
Get the phone number or address of a specific person or business.
141645891
Unique Id: 141645891 • Date: 2020-03-25T00:00:00.000 • Time: 2:30:47 PM
Unique Id
141645891
Date
2020-03-25T00:00:00.000
Time
2:30:47 PM
Date Time
2020-03-25T14:30:47.000
Inquiry Name
Parking Ticket or Camera Violation Payment
Brief Description
Pay a parking ticket or camera violation.
141645894
Unique Id: 141645894 • Date: 2020-03-25T00:00:00.000 • Time: 2:33:23 PM
Unique Id
141645894
Date
2020-03-25T00:00:00.000
Time
2:33:23 PM
Date Time
2020-03-25T14:33:23.000
Inquiry Name
Directory Assistance
Brief Description
Get the phone number or address of a specific person or business.
141645895
Unique Id: 141645895 • Date: 2020-03-25T00:00:00.000 • Time: 2:33:03 PM
Unique Id
141645895
Date
2020-03-25T00:00:00.000
Time
2:33:03 PM
Date Time
2020-03-25T14:33:03.000
Inquiry Name
Apartment Maintenance Complaint
Brief Description
Report a maintenance problem in a privately-owned residential building.
141645898
Unique Id: 141645898 • Date: 2020-03-25T00:00:00.000 • Time: 2:33:53 PM
Unique Id
141645898
Date
2020-03-25T00:00:00.000
Time
2:33:53 PM
Date Time
2020-03-25T14:33:53.000
Inquiry Name
Service Request Status
Brief Description
Check the status of a Service Request filed with NYC311.
141645899
Unique Id: 141645899 • Date: 2020-03-25T00:00:00.000 • Time: 2:33:11 PM
Unique Id
141645899
Date
2020-03-25T00:00:00.000
Time
2:33:11 PM
Date Time
2020-03-25T14:33:11.000
Inquiry Name
Store Complaint
Brief Description
Report a store that commits fraud or uses deceptive practices.
141645900
Unique Id: 141645900 • Date: 2020-03-25T00:00:00.000 • Time: 2:31:06 PM
Unique Id
141645900
Date
2020-03-25T00:00:00.000
Time
2:31:06 PM
Date Time
2020-03-25T14:31:06.000
Inquiry Name
Governor
Brief Description
Learn how to contact New York State Governor Andrew M. Cuomo or his staff.
141645901
Unique Id: 141645901 • Date: 2020-03-25T00:00:00.000 • Time: 2:33:31 PM
Unique Id
141645901
Date
2020-03-25T00:00:00.000
Time
2:33:31 PM
Date Time
2020-03-25T14:33:31.000
Inquiry Name
Store Complaint
Brief Description
Report a store that commits fraud or uses deceptive practices.
141645902
Unique Id: 141645902 • Date: 2020-03-25T00:00:00.000 • Time: 2:33:09 PM
Unique Id
141645902
Date
2020-03-25T00:00:00.000
Time
2:33:09 PM
Date Time
2020-03-25T14:33:09.000
Inquiry Name
Death Certificate
Brief Description
Request, correct, or check the order status of a certificate for a death that took place in New York City.
141645903
Unique Id: 141645903 • Date: 2020-03-25T00:00:00.000 • Time: 2:31:25 PM
Unique Id
141645903
Date
2020-03-25T00:00:00.000
Time
2:31:25 PM
Date Time
2020-03-25T14:31:25.000
Inquiry Name
Worker Safety
Brief Description
Learn about worker safety or report worker health hazards.
141645904
Unique Id: 141645904 • Date: 2020-03-25T00:00:00.000 • Time: 2:33:23 PM
Unique Id
141645904
Date
2020-03-25T00:00:00.000
Time
2:33:23 PM
Date Time
2020-03-25T14:33:23.000
Inquiry Name
Towed Vehicle
Brief Description
Find a towed vehicle and get it back or stop a tow in progress.
141645905
Unique Id: 141645905 • Date: 2020-03-25T00:00:00.000 • Time: 2:33:53 PM
Unique Id
141645905
Date
2020-03-25T00:00:00.000
Time
2:33:53 PM
Date Time
2020-03-25T14:33:53.000
Inquiry Name
Fallen Tree or Branch
Brief Description
Request the removal of a fallen tree or branch, cracked branches in danger of falling, or a tree in poor condition.
141645907
Unique Id: 141645907 • Date: 2020-03-25T00:00:00.000 • Time: 1:57:15 PM
Unique Id
141645907
Date
2020-03-25T00:00:00.000
Time
1:57:15 PM
Date Time
2020-03-25T13:57:15.000
Inquiry Name
Unpaid Wage Recovery
Brief Description
Get help recovering money owed to you by an employer.
141645908
Unique Id: 141645908 • Date: 2020-03-25T00:00:00.000 • Time: 2:25:46 PM
Unique Id
141645908
Date
2020-03-25T00:00:00.000
Time
2:25:46 PM
Date Time
2020-03-25T14:25:46.000
Inquiry Name
Parking Ticket or Camera Violation Dispute for Businesses
Brief Description
Fight parking tickets or camera violations issued to commercial vehicle owners or operators.
141645910
Unique Id: 141645910 • Date: 2020-03-25T00:00:00.000 • Time: 2:36:31 PM
Unique Id
141645910
Date
2020-03-25T00:00:00.000
Time
2:36:31 PM
Date Time
2020-03-25T14:36:31.000
Inquiry Name
Unemployment Insurance
Brief Description
Learn about filing an unemployment insurance claim.
141645912
Unique Id: 141645912 • Date: 2020-03-25T00:00:00.000 • Time: 2:25:10 PM
Unique Id
141645912
Date
2020-03-25T00:00:00.000
Time
2:25:10 PM
Date Time
2020-03-25T14:25:10.000
Inquiry Name
Labor Law
Brief Description
Learn about the rules that apply to workers and their employers and report unfair or illegal practices.
141645913
Unique Id: 141645913 • Date: 2020-03-25T00:00:00.000 • Time: 2:37:17 PM
Unique Id
141645913
Date
2020-03-25T00:00:00.000
Time
2:37:17 PM
Date Time
2020-03-25T14:37:17.000
Inquiry Name
Criminal Court
Brief Description
Get locations, hours, arrests, case status, appeals, bail, summonses, and domestic violence services for Criminal Courts.
141645915
Unique Id: 141645915 • Date: 2020-03-25T00:00:00.000 • Time: 2:33:53 PM
Unique Id
141645915
Date
2020-03-25T00:00:00.000
Time
2:33:53 PM
Date Time
2020-03-25T14:33:53.000
Inquiry Name
Dead Tree
Brief Description
Request the removal of a standing dead tree.
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