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311 Call Center Inquiry

Please note: Due to pandemic call handling modifications, the activity data since March 2020 does not fully represent the agent-handled calls to 311. The actual calls handled are higher.

The 311 Call Center Inquiry dataset contains information on all agent-handled calls to the City’s 311 information line, including date, time and topic.

Click here for the data dictionary.

City Government 311 Dataset wewp-mm3p 9 fields
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Dataset fields
Showing 50 real records
161515197
Unique Id: 161515197 • Date: 2024-12-09T00:00:00.000 • Time: 1:01:47 PM
Unique Id
161515197
Date
2024-12-09T00:00:00.000
Time
1:01:47 PM
Date Time
2024-12-09T13:01:47.000
Inquiry Name
Noise from Construction
Brief Description
Report noise from street or building construction, including jackhammer noise.
161515198
Unique Id: 161515198 • Date: 2024-12-09T00:00:00.000 • Time: 12:58:59 PM
Unique Id
161515198
Date
2024-12-09T00:00:00.000
Time
12:58:59 PM
Date Time
2024-12-09T12:58:59.000
Inquiry Name
Oil Spill
Brief Description
Report an automotive, heating, or industrial oil spill on a street or in a facility, apartment building, or private home.
161515199
Unique Id: 161515199 • Date: 2024-12-09T00:00:00.000 • Time: 1:02:18 PM
Unique Id
161515199
Date
2024-12-09T00:00:00.000
Time
1:02:18 PM
Date Time
2024-12-09T13:02:18.000
Inquiry Name
NYCHA Borough Management Office
Brief Description
Get additional assistance if you are a New York City Housing Authority tenant.
161515200
Unique Id: 161515200 • Date: 2024-12-09T00:00:00.000 • Time: 12:57:44 PM
Unique Id
161515200
Date
2024-12-09T00:00:00.000
Time
12:57:44 PM
Date Time
2024-12-09T12:57:44.000
Inquiry Name
Fair Fares NYC Card Replacement or Refund
Brief Description
Report a Fair Fares MetroCard that is lost, stolen, damaged, expired, or not working and learn how to get a replacement or refund.
161515201
Unique Id: 161515201 • Date: 2024-12-09T00:00:00.000 • Time: 12:59:45 PM
Unique Id
161515201
Date
2024-12-09T00:00:00.000
Time
12:59:45 PM
Date Time
2024-12-09T12:59:45.000
Inquiry Name
Lost or Found Property
Brief Description
Report lost or found property.
161515202
Unique Id: 161515202 • Date: 2024-12-09T00:00:00.000 • Time: 12:57:21 PM
Unique Id
161515202
Date
2024-12-09T00:00:00.000
Time
12:57:21 PM
Date Time
2024-12-09T12:57:21.000
Inquiry Name
Child Care Financial Assistance
Brief Description
Apply for financial assistance to pay for child care, get an application status, find a child care program, or re-certify your benefits.
161515203
Unique Id: 161515203 • Date: 2024-12-09T00:00:00.000 • Time: 12:53:42 PM
Unique Id
161515203
Date
2024-12-09T00:00:00.000
Time
12:53:42 PM
Date Time
2024-12-09T12:53:42.000
Inquiry Name
Press and Media Inquiries
Brief Description
Learn how to contact a City agency if you are a member of the press or media.
161515204
Unique Id: 161515204 • Date: 2024-12-09T00:00:00.000 • Time: 12:39:49 PM
Unique Id
161515204
Date
2024-12-09T00:00:00.000
Time
12:39:49 PM
Date Time
2024-12-09T12:39:49.000
Inquiry Name
Senior Citizen Homeowners' Exemption (SCHE)
Brief Description
Apply for property tax benefits for homeowners 65 and older.
161515205
Unique Id: 161515205 • Date: 2024-12-09T00:00:00.000 • Time: 12:59:35 PM
Unique Id
161515205
Date
2024-12-09T00:00:00.000
Time
12:59:35 PM
Date Time
2024-12-09T12:59:35.000
Inquiry Name
Bank Complaint
Brief Description
Report a problem with a bank, credit union, lending institution, or safe deposit company.
161515206
Unique Id: 161515206 • Date: 2024-12-09T00:00:00.000 • Time: 12:55:27 PM
Unique Id
161515206
Date
2024-12-09T00:00:00.000
Time
12:55:27 PM
Date Time
2024-12-09T12:55:27.000
Inquiry Name
Department of Finance Business Centers
Brief Description
Find places to pay parking tickets, camera violations, and property taxes and get related services.
161515207
Unique Id: 161515207 • Date: 2024-12-09T00:00:00.000 • Time: 12:39:32 PM
Unique Id
161515207
Date
2024-12-09T00:00:00.000
Time
12:39:32 PM
Date Time
2024-12-09T12:39:32.000
Inquiry Name
Parking Ticket or Camera Violation Copy
Brief Description
Get a copy of a parking ticket or bus lane, red light, or speed camera Notice of Liability (NOL).
161515208
Unique Id: 161515208 • Date: 2024-12-09T00:00:00.000 • Time: 1:00:47 PM
Unique Id
161515208
Date
2024-12-09T00:00:00.000
Time
1:00:47 PM
Date Time
2024-12-09T13:00:47.000
Inquiry Name
City Agency Record or FOIL Request
Brief Description
Request a City Agency record or make a Freedom of Information Law (FOIL) request.
161515209
Unique Id: 161515209 • Date: 2024-12-09T00:00:00.000 • Time: 1:02:20 PM
Unique Id
161515209
Date
2024-12-09T00:00:00.000
Time
1:02:20 PM
Date Time
2024-12-09T13:02:20.000
Inquiry Name
Water Main Break
Brief Description
Report a possible water main break.
161515210
Unique Id: 161515210 • Date: 2024-12-09T00:00:00.000 • Time: 1:02:48 PM
Unique Id
161515210
Date
2024-12-09T00:00:00.000
Time
1:02:48 PM
Date Time
2024-12-09T13:02:48.000
Inquiry Name
Legal Assistance
Brief Description
Get a lawyer referral, free legal services, and answers to questions about the law and courts. Connect with Tenant Helpline for advice and assistance.
161515211
Unique Id: 161515211 • Date: 2024-12-09T00:00:00.000 • Time: 1:03:04 PM
Unique Id
161515211
Date
2024-12-09T00:00:00.000
Time
1:03:04 PM
Date Time
2024-12-09T13:03:04.000
Inquiry Name
Heat or Hot Water Complaint in a Residential Building
Brief Description
Report a problem with heat or hot water in a residential building.
161515212
Unique Id: 161515212 • Date: 2024-12-09T00:00:00.000 • Time: 1:02:10 PM
Unique Id
161515212
Date
2024-12-09T00:00:00.000
Time
1:02:10 PM
Date Time
2024-12-09T13:02:10.000
Inquiry Name
Property Tax Bill
Brief Description
Learn about property tax bills and get copies and account information.
161515213
Unique Id: 161515213 • Date: 2024-12-09T00:00:00.000 • Time: 1:00:43 PM
Unique Id
161515213
Date
2024-12-09T00:00:00.000
Time
1:00:43 PM
Date Time
2024-12-09T13:00:43.000
Inquiry Name
Find an Arrested Person
Brief Description
Find someone in police custody who has not been arraigned.
161515214
Unique Id: 161515214 • Date: 2024-12-09T00:00:00.000 • Time: 12:51:32 PM
Unique Id
161515214
Date
2024-12-09T00:00:00.000
Time
12:51:32 PM
Date Time
2024-12-09T12:51:32.000
Inquiry Name
City Agency or Worker Feedback
Brief Description
Give a complaint, compliment, or comment on the service provided by City Agencies and their employees.
161515215
Unique Id: 161515215 • Date: 2024-12-09T00:00:00.000 • Time: 12:52:37 PM
Unique Id
161515215
Date
2024-12-09T00:00:00.000
Time
12:52:37 PM
Date Time
2024-12-09T12:52:37.000
Inquiry Name
Department of Motor Vehicles (DMV)
Brief Description
Learn about DMV services and office locations or make a complaint.
161515216
Unique Id: 161515216 • Date: 2024-12-09T00:00:00.000 • Time: 12:50:12 PM
Unique Id
161515216
Date
2024-12-09T00:00:00.000
Time
12:50:12 PM
Date Time
2024-12-09T12:50:12.000
Inquiry Name
Veterans Property Tax Exemption
Brief Description
Apply for or get help with the Veterans Property Tax Exemption.
161515217
Unique Id: 161515217 • Date: 2024-12-09T00:00:00.000 • Time: 1:00:20 PM
Unique Id
161515217
Date
2024-12-09T00:00:00.000
Time
1:00:20 PM
Date Time
2024-12-09T13:00:20.000
Inquiry Name
Disabled Homeowners' Exemption (DHE) Renewal
Brief Description
Renew the Disabled Homeowners' Exemption.
161515218
Unique Id: 161515218 • Date: 2024-12-09T00:00:00.000 • Time: 12:59:55 PM
Unique Id
161515218
Date
2024-12-09T00:00:00.000
Time
12:59:55 PM
Date Time
2024-12-09T12:59:55.000
Inquiry Name
Public Assistance or Welfare
Brief Description
Learn about or report a problem with public assistance, welfare, work requirements, and job center locations.
161515219
Unique Id: 161515219 • Date: 2024-12-09T00:00:00.000 • Time: 1:02:23 PM
Unique Id
161515219
Date
2024-12-09T00:00:00.000
Time
1:02:23 PM
Date Time
2024-12-09T13:02:23.000
Inquiry Name
Medicaid
Brief Description
Get help with Medicaid, which is free health insurance coverage for eligible adults and children.
161515220
Unique Id: 161515220 • Date: 2024-12-09T00:00:00.000 • Time: 1:02:39 PM
Unique Id
161515220
Date
2024-12-09T00:00:00.000
Time
1:02:39 PM
Date Time
2024-12-09T13:02:39.000
Inquiry Name
Parking Ticket or Camera Violation Status
Brief Description
Look up information about your parking or camera violations and get payment, dispute, and appeal status.
161515222
Unique Id: 161515222 • Date: 2024-12-09T00:00:00.000 • Time: 1:02:53 PM
Unique Id
161515222
Date
2024-12-09T00:00:00.000
Time
1:02:53 PM
Date Time
2024-12-09T13:02:53.000
Inquiry Name
CFC and Freon Removal
Brief Description
Schedule an appointment for curbside disposal of appliances with chlorofluorocarbon gas, including refrigerators and air conditioners.
161515223
Unique Id: 161515223 • Date: 2024-12-09T00:00:00.000 • Time: 1:02:10 PM
Unique Id
161515223
Date
2024-12-09T00:00:00.000
Time
1:02:10 PM
Date Time
2024-12-09T13:02:10.000
Inquiry Name
Property Tax Payment Assistance
Brief Description
Get help with a property tax payment problem.
161515224
Unique Id: 161515224 • Date: 2024-12-09T00:00:00.000 • Time: 12:55:30 PM
Unique Id
161515224
Date
2024-12-09T00:00:00.000
Time
12:55:30 PM
Date Time
2024-12-09T12:55:30.000
Inquiry Name
Unpaid Wage Recovery
Brief Description
Get help recovering money owed to you by an employer.
161515225
Unique Id: 161515225 • Date: 2024-12-09T00:00:00.000 • Time: 1:01:59 PM
Unique Id
161515225
Date
2024-12-09T00:00:00.000
Time
1:01:59 PM
Date Time
2024-12-09T13:01:59.000
Inquiry Name
City-Issued Summons Hearing
Brief Description
Learn about hearings for violations of quality of life laws, health code, or other City rules.
161515226
Unique Id: 161515226 • Date: 2024-12-09T00:00:00.000 • Time: 1:03:02 PM
Unique Id
161515226
Date
2024-12-09T00:00:00.000
Time
1:03:02 PM
Date Time
2024-12-09T13:03:02.000
Inquiry Name
Apartment Maintenance Complaint
Brief Description
Report a maintenance problem in an apartment, public area, or entire building of a privately-owned residential rental building.
161515227
Unique Id: 161515227 • Date: 2024-12-09T00:00:00.000 • Time: 1:03:07 PM
Unique Id
161515227
Date
2024-12-09T00:00:00.000
Time
1:03:07 PM
Date Time
2024-12-09T13:03:07.000
Inquiry Name
Civil Court for Disputes Up to $50,000
Brief Description
Learn about the court that handles disputes between individuals or corporations when the amount of the claim is $50,000 or less.
161515228
Unique Id: 161515228 • Date: 2024-12-09T00:00:00.000 • Time: 1:03:01 PM
Unique Id
161515228
Date
2024-12-09T00:00:00.000
Time
1:03:01 PM
Date Time
2024-12-09T13:03:01.000
Inquiry Name
Smoke or Fumes
Brief Description
Call 911 to report smoke or fumes.
161515229
Unique Id: 161515229 • Date: 2024-12-09T00:00:00.000 • Time: 1:02:07 PM
Unique Id
161515229
Date
2024-12-09T00:00:00.000
Time
1:02:07 PM
Date Time
2024-12-09T13:02:07.000
Inquiry Name
Trash, Recycling, and Compost Collection Schedule
Brief Description
Look up the trash, recycling, and compost collection days for a residential or non-profit address.
161515230
Unique Id: 161515230 • Date: 2024-12-09T00:00:00.000 • Time: 12:53:07 PM
Unique Id
161515230
Date
2024-12-09T00:00:00.000
Time
12:53:07 PM
Date Time
2024-12-09T12:53:07.000
Inquiry Name
Senior Citizen Homeowners' Exemption (SCHE) Renewal
Brief Description
Renew the Senior Citizen Homeowners' Exemption.
161515231
Unique Id: 161515231 • Date: 2024-12-09T00:00:00.000 • Time: 12:58:51 PM
Unique Id
161515231
Date
2024-12-09T00:00:00.000
Time
12:58:51 PM
Date Time
2024-12-09T12:58:51.000
Inquiry Name
Trash, Recycling, and Compost Bins
Brief Description
Learn about trash, recycling, and compost bins.
161515232
Unique Id: 161515232 • Date: 2024-12-09T00:00:00.000 • Time: 1:01:09 PM
Unique Id
161515232
Date
2024-12-09T00:00:00.000
Time
1:01:09 PM
Date Time
2024-12-09T13:01:09.000
Inquiry Name
Rent Freeze Program for Tenants with Disabilities
Brief Description
Apply for rental assistance for people with disabilities living in rent-regulated apartments. Also known as DRIE.
161515233
Unique Id: 161515233 • Date: 2024-12-09T00:00:00.000 • Time: 1:03:07 PM
Unique Id
161515233
Date
2024-12-09T00:00:00.000
Time
1:03:07 PM
Date Time
2024-12-09T13:03:07.000
Inquiry Name
Fair Fares NYC Card Replacement or Refund
Brief Description
Report a Fair Fares MetroCard that is lost, stolen, damaged, expired, or not working and learn how to get a replacement or refund.
161515234
Unique Id: 161515234 • Date: 2024-12-09T00:00:00.000 • Time: 12:57:56 PM
Unique Id
161515234
Date
2024-12-09T00:00:00.000
Time
12:57:56 PM
Date Time
2024-12-09T12:57:56.000
Inquiry Name
CityFHEPS Rental Assistance
Brief Description
Learn about rental assistance for low-income families and individual adults who live in shelter or are at risk of becoming homeless.
161515235
Unique Id: 161515235 • Date: 2024-12-09T00:00:00.000 • Time: 1:02:30 PM
Unique Id
161515235
Date
2024-12-09T00:00:00.000
Time
1:02:30 PM
Date Time
2024-12-09T13:02:30.000
Inquiry Name
Property Tax Bill
Brief Description
Learn about property tax bills and get copies and account information.
161515236
Unique Id: 161515236 • Date: 2024-12-09T00:00:00.000 • Time: 12:48:04 PM
Unique Id
161515236
Date
2024-12-09T00:00:00.000
Time
12:48:04 PM
Date Time
2024-12-09T12:48:04.000
Inquiry Name
Status of Active Street or Sidewalk Construction Permits
Brief Description
Get the status of an active street construction or sidewalk repair permit.
161515237
Unique Id: 161515237 • Date: 2024-12-09T00:00:00.000 • Time: 1:02:39 PM
Unique Id
161515237
Date
2024-12-09T00:00:00.000
Time
1:02:39 PM
Date Time
2024-12-09T13:02:39.000
Inquiry Name
Parking Ticket or Camera Violation Assistance
Brief Description
Get help with a parking or camera violation payment, dispute, or status.
161515238
Unique Id: 161515238 • Date: 2024-12-09T00:00:00.000 • Time: 1:00:49 PM
Unique Id
161515238
Date
2024-12-09T00:00:00.000
Time
1:00:49 PM
Date Time
2024-12-09T13:00:49.000
Inquiry Name
Food Safety Complaint
Brief Description
Report an unsanitary restaurant, deli, grocery, market, cafeteria, bakery, or facility where food is made or stored.
161515239
Unique Id: 161515239 • Date: 2024-12-09T00:00:00.000 • Time: 1:03:52 PM
Unique Id
161515239
Date
2024-12-09T00:00:00.000
Time
1:03:52 PM
Date Time
2024-12-09T13:03:52.000
Inquiry Name
Rent Freeze Program Assistance
Brief Description
Get help with SCRIE or DRIE, including appeals, transfers, and rent and account updates.
161515240
Unique Id: 161515240 • Date: 2024-12-09T00:00:00.000 • Time: 1:01:59 PM
Unique Id
161515240
Date
2024-12-09T00:00:00.000
Time
1:01:59 PM
Date Time
2024-12-09T13:01:59.000
Inquiry Name
Tenant Harassment
Brief Description
Get help for a tenant whose landlord harasses them and tries to force them out of their apartment. Connect with Tenant Helpline for advice and assistance.
161515241
Unique Id: 161515241 • Date: 2024-12-09T00:00:00.000 • Time: 1:04:00 PM
Unique Id
161515241
Date
2024-12-09T00:00:00.000
Time
1:04:00 PM
Date Time
2024-12-09T13:04:00.000
Inquiry Name
Apartment Maintenance Complaint
Brief Description
Report a maintenance problem in an apartment, public area, or entire building of a privately-owned residential rental building.
161515242
Unique Id: 161515242 • Date: 2024-12-09T00:00:00.000 • Time: 12:56:22 PM
Unique Id
161515242
Date
2024-12-09T00:00:00.000
Time
12:56:22 PM
Date Time
2024-12-09T12:56:22.000
Inquiry Name
Electronic Benefit Transfer (EBT) Card Assistance for Clients
Brief Description
Replace damaged, lost, or stolen cards, get card balance and account history, update card information, or change/reset PIN for EBT cards.
161515243
Unique Id: 161515243 • Date: 2024-12-09T00:00:00.000 • Time: 1:03:01 PM
Unique Id
161515243
Date
2024-12-09T00:00:00.000
Time
1:03:01 PM
Date Time
2024-12-09T13:03:01.000
Inquiry Name
Parking Ticket or Camera Violation Payment Plan
Brief Description
Request an agreement to pay in installments if you owe parking or camera violation judgment debt.
161515244
Unique Id: 161515244 • Date: 2024-12-09T00:00:00.000 • Time: 12:59:08 PM
Unique Id
161515244
Date
2024-12-09T00:00:00.000
Time
12:59:08 PM
Date Time
2024-12-09T12:59:08.000
Inquiry Name
Phone Complaint
Brief Description
Report a problem with phone service, billing, or provider.
161515245
Unique Id: 161515245 • Date: 2024-12-09T00:00:00.000 • Time: 1:03:10 PM
Unique Id
161515245
Date
2024-12-09T00:00:00.000
Time
1:03:10 PM
Date Time
2024-12-09T13:03:10.000
Inquiry Name
Apartment Maintenance Complaint
Brief Description
Report a maintenance problem in an apartment, public area, or entire building of a privately-owned residential rental building.
161515246
Unique Id: 161515246 • Date: 2024-12-09T00:00:00.000 • Time: 1:03:44 PM
Unique Id
161515246
Date
2024-12-09T00:00:00.000
Time
1:03:44 PM
Date Time
2024-12-09T13:03:44.000
Inquiry Name
Parking Ticket or Camera Violation Status
Brief Description
Look up information about your parking or camera violations and get payment, dispute, and appeal status.
161515247
Unique Id: 161515247 • Date: 2024-12-09T00:00:00.000 • Time: 1:02:48 PM
Unique Id
161515247
Date
2024-12-09T00:00:00.000
Time
1:02:48 PM
Date Time
2024-12-09T13:02:48.000
Inquiry Name
Senior Citizen Homeowners' Exemption (SCHE) Renewal
Brief Description
Renew the Senior Citizen Homeowners' Exemption.
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