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311 Call Center Inquiry

Please note: Due to pandemic call handling modifications, the activity data since March 2020 does not fully represent the agent-handled calls to 311. The actual calls handled are higher.

The 311 Call Center Inquiry dataset contains information on all agent-handled calls to the City’s 311 information line, including date, time and topic.

Click here for the data dictionary.

City Government 311 Dataset wewp-mm3p 9 fields
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Dataset fields
Showing 50 real records
159438480
Unique Id: 159438480 • Date: 2024-06-14T00:00:00.000 • Time: 5:42:55 PM
Unique Id
159438480
Date
2024-06-14T00:00:00.000
Time
5:42:55 PM
Date Time
2024-06-14T17:42:55.000
Inquiry Name
Waste Disposal for Businesses
Brief Description
Learn about trash, recycling, and organics rules for businesses, including any business operating in a residential building.
159438481
Unique Id: 159438481 • Date: 2024-06-14T00:00:00.000 • Time: 5:44:07 PM
Unique Id
159438481
Date
2024-06-14T00:00:00.000
Time
5:44:07 PM
Date Time
2024-06-14T17:44:07.000
Inquiry Name
Legal Assistance and Inquiries for Older Adults
Brief Description
Learn about legal service providers that provide free legal assistance specifically for seniors.
159438482
Unique Id: 159438482 • Date: 2024-06-14T00:00:00.000 • Time: 5:42:00 PM
Unique Id
159438482
Date
2024-06-14T00:00:00.000
Time
5:42:00 PM
Date Time
2024-06-14T17:42:00.000
Inquiry Name
Catch Basin Complaint
Brief Description
Report a catch basin that is clogged, blocked, defective, missing a curb piece or cover, or personal item in a catch basin.
159438483
Unique Id: 159438483 • Date: 2024-06-14T00:00:00.000 • Time: 5:35:10 PM
Unique Id
159438483
Date
2024-06-14T00:00:00.000
Time
5:35:10 PM
Date Time
2024-06-14T17:35:10.000
Inquiry Name
Mental Health Patient Not Following Treatment Plan
Brief Description
Get help for mental health patients not following their treatment plans.
159438484
Unique Id: 159438484 • Date: 2024-06-14T00:00:00.000 • Time: 5:46:33 PM
Unique Id
159438484
Date
2024-06-14T00:00:00.000
Time
5:46:33 PM
Date Time
2024-06-14T17:46:33.000
Inquiry Name
Street Light Complaint
Brief Description
Report a problem with a street light.
159438485
Unique Id: 159438485 • Date: 2024-06-14T00:00:00.000 • Time: 5:42:07 PM
Unique Id
159438485
Date
2024-06-14T00:00:00.000
Time
5:42:07 PM
Date Time
2024-06-14T17:42:07.000
Inquiry Name
Towed Vehicle
Brief Description
Find a towed vehicle and get it back or stop a tow in progress.
159438486
Unique Id: 159438486 • Date: 2024-06-14T00:00:00.000 • Time: 5:46:18 PM
Unique Id
159438486
Date
2024-06-14T00:00:00.000
Time
5:46:18 PM
Date Time
2024-06-14T17:46:18.000
Inquiry Name
Illegal Parking
Brief Description
Report a non-emergency vehicle parked illegally on public property, improper parking permit use, or overnight commercial parking on residential street.
159438487
Unique Id: 159438487 • Date: 2024-06-14T00:00:00.000 • Time: 5:43:29 PM
Unique Id
159438487
Date
2024-06-14T00:00:00.000
Time
5:43:29 PM
Date Time
2024-06-14T17:43:29.000
Inquiry Name
Fair Fares NYC
Brief Description
Get general information about the Fair Fares discount MetroCard program for low-income New Yorkers.
159438488
Unique Id: 159438488 • Date: 2024-06-14T00:00:00.000 • Time: 5:38:18 PM
Unique Id
159438488
Date
2024-06-14T00:00:00.000
Time
5:38:18 PM
Date Time
2024-06-14T17:38:18.000
Inquiry Name
Chained Bike
Brief Description
Report an unusable (derelict) chained bike or a bike chained to a tree on the street or in a park.
159438489
Unique Id: 159438489 • Date: 2024-06-14T00:00:00.000 • Time: 5:46:23 PM
Unique Id
159438489
Date
2024-06-14T00:00:00.000
Time
5:46:23 PM
Date Time
2024-06-14T17:46:23.000
Inquiry Name
Fire Hydrant Complaint
Brief Description
Report a fire hydrant that is leaking or running, damaged, missing, misused, or damaged fender post.
159438491
Unique Id: 159438491 • Date: 2024-06-14T00:00:00.000 • Time: 5:46:47 PM
Unique Id
159438491
Date
2024-06-14T00:00:00.000
Time
5:46:47 PM
Date Time
2024-06-14T17:46:47.000
Inquiry Name
Street Sign Complaint
Brief Description
Report a problem with a street sign.
159438492
Unique Id: 159438492 • Date: 2024-06-14T00:00:00.000 • Time: 5:45:30 PM
Unique Id
159438492
Date
2024-06-14T00:00:00.000
Time
5:45:30 PM
Date Time
2024-06-14T17:45:30.000
Inquiry Name
Electronics Disposal
Brief Description
Learn how to get rid of electronics.
159438493
Unique Id: 159438493 • Date: 2024-06-14T00:00:00.000 • Time: 5:46:37 PM
Unique Id
159438493
Date
2024-06-14T00:00:00.000
Time
5:46:37 PM
Date Time
2024-06-14T17:46:37.000
Inquiry Name
Water Main Break
Brief Description
Report a possible water main break.
159438494
Unique Id: 159438494 • Date: 2024-06-14T00:00:00.000 • Time: 5:40:27 PM
Unique Id
159438494
Date
2024-06-14T00:00:00.000
Time
5:40:27 PM
Date Time
2024-06-14T17:40:27.000
Inquiry Name
SafeLink Cell Phone Program
Brief Description
Learn about free cell phone service from SafeLink Wireless.
159438495
Unique Id: 159438495 • Date: 2024-06-14T00:00:00.000 • Time: 5:43:30 PM
Unique Id
159438495
Date
2024-06-14T00:00:00.000
Time
5:43:30 PM
Date Time
2024-06-14T17:43:30.000
Inquiry Name
Parking Ticket or Camera Violation Payment
Brief Description
Pay a parking ticket or camera violation.
159438496
Unique Id: 159438496 • Date: 2024-06-14T00:00:00.000 • Time: 5:45:27 PM
Unique Id
159438496
Date
2024-06-14T00:00:00.000
Time
5:45:27 PM
Date Time
2024-06-14T17:45:27.000
Inquiry Name
Injured or Sick Animal
Brief Description
Get help for an injured or sick animal.
159438497
Unique Id: 159438497 • Date: 2024-06-14T00:00:00.000 • Time: 5:42:41 PM
Unique Id
159438497
Date
2024-06-14T00:00:00.000
Time
5:42:41 PM
Date Time
2024-06-14T17:42:41.000
Inquiry Name
Donate Goods
Brief Description
Learn how to donate goods.
159438498
Unique Id: 159438498 • Date: 2024-06-14T00:00:00.000 • Time: 5:46:09 PM
Unique Id
159438498
Date
2024-06-14T00:00:00.000
Time
5:46:09 PM
Date Time
2024-06-14T17:46:09.000
Inquiry Name
Special Waste Disposal
Brief Description
Learn how to get rid of potentially harmful household or automotive products, such as batteries, oil, or paint. Learn about SAFE Disposal Events.
159438499
Unique Id: 159438499 • Date: 2024-06-14T00:00:00.000 • Time: 5:37:28 PM
Unique Id
159438499
Date
2024-06-14T00:00:00.000
Time
5:37:28 PM
Date Time
2024-06-14T17:37:28.000
Inquiry Name
IDNYC Municipal ID Card
Brief Description
Learn about and apply for the New York City's IDNYC municipal identification card for people who live in one of the 5 boroughs of New York City.
159438500
Unique Id: 159438500 • Date: 2024-06-14T00:00:00.000 • Time: 5:46:11 PM
Unique Id
159438500
Date
2024-06-14T00:00:00.000
Time
5:46:11 PM
Date Time
2024-06-14T17:46:11.000
Inquiry Name
Illegal Dumping
Brief Description
Report past or chronic dumping on public property.
159438501
Unique Id: 159438501 • Date: 2024-06-14T00:00:00.000 • Time: 5:43:15 PM
Unique Id
159438501
Date
2024-06-14T00:00:00.000
Time
5:43:15 PM
Date Time
2024-06-14T17:43:15.000
Inquiry Name
Vehicle Stored on Residential Property or Vacant Lot
Brief Description
Report a vehicle stored on residential property or in a vacant lot.
159438502
Unique Id: 159438502 • Date: 2024-06-14T00:00:00.000 • Time: 5:45:22 PM
Unique Id
159438502
Date
2024-06-14T00:00:00.000
Time
5:45:22 PM
Date Time
2024-06-14T17:45:22.000
Inquiry Name
Homeless Shelter Complaint
Brief Description
Make a complaint or comment about a homeless shelter.
159438503
Unique Id: 159438503 • Date: 2024-06-14T00:00:00.000 • Time: 5:47:27 PM
Unique Id
159438503
Date
2024-06-14T00:00:00.000
Time
5:47:27 PM
Date Time
2024-06-14T17:47:27.000
Inquiry Name
Blocked Driveway
Brief Description
Report a vehicle that is blocking your driveway.
159438504
Unique Id: 159438504 • Date: 2024-06-14T00:00:00.000 • Time: 5:45:46 PM
Unique Id
159438504
Date
2024-06-14T00:00:00.000
Time
5:45:46 PM
Date Time
2024-06-14T17:45:46.000
Inquiry Name
Sewage Leak or Odor Indoors
Brief Description
Report a sewage leak or odor in a residential or commercial building.
159438505
Unique Id: 159438505 • Date: 2024-06-14T00:00:00.000 • Time: 5:37:00 PM
Unique Id
159438505
Date
2024-06-14T00:00:00.000
Time
5:37:00 PM
Date Time
2024-06-14T17:37:00.000
Inquiry Name
Smoking Complaint
Brief Description
Report smoking, a building owner failing to disclose a residential building smoking policy, or an unattended cigarette vending machine.
159438506
Unique Id: 159438506 • Date: 2024-06-14T00:00:00.000 • Time: 5:40:28 PM
Unique Id
159438506
Date
2024-06-14T00:00:00.000
Time
5:40:28 PM
Date Time
2024-06-14T17:40:28.000
Inquiry Name
Parking Ticket or Camera Violation Payment
Brief Description
Pay a parking ticket or camera violation.
159438507
Unique Id: 159438507 • Date: 2024-06-14T00:00:00.000 • Time: 5:45:31 PM
Unique Id
159438507
Date
2024-06-14T00:00:00.000
Time
5:45:31 PM
Date Time
2024-06-14T17:45:31.000
Inquiry Name
City Agency or Worker Feedback
Brief Description
Give a complaint, compliment, or comment on the service provided by City Agencies and their employees.
159438508
Unique Id: 159438508 • Date: 2024-06-14T00:00:00.000 • Time: 5:47:59 PM
Unique Id
159438508
Date
2024-06-14T00:00:00.000
Time
5:47:59 PM
Date Time
2024-06-14T17:47:59.000
Inquiry Name
Mayor
Brief Description
Submit opinions and suggestions for the Mayor, including those about City government processes. Sign up for email or text updates from Mayor Adams.
159438509
Unique Id: 159438509 • Date: 2024-06-14T00:00:00.000 • Time: 5:46:21 PM
Unique Id
159438509
Date
2024-06-14T00:00:00.000
Time
5:46:21 PM
Date Time
2024-06-14T17:46:21.000
Inquiry Name
Illegal Parking
Brief Description
Report a non-emergency vehicle parked illegally on public property, improper parking permit use, or overnight commercial parking on residential street.
159438510
Unique Id: 159438510 • Date: 2024-06-14T00:00:00.000 • Time: 5:42:14 PM
Unique Id
159438510
Date
2024-06-14T00:00:00.000
Time
5:42:14 PM
Date Time
2024-06-14T17:42:14.000
Inquiry Name
Buses and Subways
Brief Description
Get information or make a complaint about a MetroCard or bus or subway run by the Metropolitan Transportation Authority (MTA).
159438511
Unique Id: 159438511 • Date: 2024-06-14T00:00:00.000 • Time: 5:46:39 PM
Unique Id
159438511
Date
2024-06-14T00:00:00.000
Time
5:46:39 PM
Date Time
2024-06-14T17:46:39.000
Inquiry Name
CityFHEPS Rental Assistance
Brief Description
Learn about rental assistance for low-income families and individual adults who live in shelter or are at risk of becoming homeless.
159438512
Unique Id: 159438512 • Date: 2024-06-14T00:00:00.000 • Time: 5:48:18 PM
Unique Id
159438512
Date
2024-06-14T00:00:00.000
Time
5:48:18 PM
Date Time
2024-06-14T17:48:18.000
Inquiry Name
Jail System Complaint
Brief Description
Report a problem with the New York City jail system, including threats to incarcerated people.
159438513
Unique Id: 159438513 • Date: 2024-06-14T00:00:00.000 • Time: 5:43:29 PM
Unique Id
159438513
Date
2024-06-14T00:00:00.000
Time
5:43:29 PM
Date Time
2024-06-14T17:43:29.000
Inquiry Name
Social Security
Brief Description
Apply for or report changes to a Social Security, Disability, or SSI benefit. Apply for, renew, replace, or update a Social Security card or number.
159438514
Unique Id: 159438514 • Date: 2024-06-14T00:00:00.000 • Time: 5:38:18 PM
Unique Id
159438514
Date
2024-06-14T00:00:00.000
Time
5:38:18 PM
Date Time
2024-06-14T17:38:18.000
Inquiry Name
The Green Book
Brief Description
Get the official directory of the City of New York.
159438515
Unique Id: 159438515 • Date: 2024-06-14T00:00:00.000 • Time: 5:43:20 PM
Unique Id
159438515
Date
2024-06-14T00:00:00.000
Time
5:43:20 PM
Date Time
2024-06-14T17:43:20.000
Inquiry Name
Dirty Sidewalk
Brief Description
Report a sidewalk or gutter, including 18 inches into the street, that is not clean.
159438516
Unique Id: 159438516 • Date: 2024-06-14T00:00:00.000 • Time: 5:47:13 PM
Unique Id
159438516
Date
2024-06-14T00:00:00.000
Time
5:47:13 PM
Date Time
2024-06-14T17:47:13.000
Inquiry Name
Tree Pruning
Brief Description
Learn about tree pruning or request pruning of a City tree.
159438517
Unique Id: 159438517 • Date: 2024-06-14T00:00:00.000 • Time: 5:49:01 PM
Unique Id
159438517
Date
2024-06-14T00:00:00.000
Time
5:49:01 PM
Date Time
2024-06-14T17:49:01.000
Inquiry Name
IDNYC Municipal ID Card
Brief Description
Learn about and apply for the New York City's IDNYC municipal identification card for people who live in one of the 5 boroughs of New York City.
159438518
Unique Id: 159438518 • Date: 2024-06-14T00:00:00.000 • Time: 5:47:24 PM
Unique Id
159438518
Date
2024-06-14T00:00:00.000
Time
5:47:24 PM
Date Time
2024-06-14T17:47:24.000
Inquiry Name
Indoor Air Quality
Brief Description
Report a problem with indoor air quality and learn how to improve air quality in your home.
159438519
Unique Id: 159438519 • Date: 2024-06-14T00:00:00.000 • Time: 5:47:59 PM
Unique Id
159438519
Date
2024-06-14T00:00:00.000
Time
5:47:59 PM
Date Time
2024-06-14T17:47:59.000
Inquiry Name
Building Construction Complaint
Brief Description
Report building construction work that is unsafe, done without a permit, after hours, or outside approved plans.
159438520
Unique Id: 159438520 • Date: 2024-06-14T00:00:00.000 • Time: 5:44:54 PM
Unique Id
159438520
Date
2024-06-14T00:00:00.000
Time
5:44:54 PM
Date Time
2024-06-14T17:44:54.000
Inquiry Name
Service Request Status
Brief Description
Check the status of a Service Request filed with NYC311.
159438521
Unique Id: 159438521 • Date: 2024-06-14T00:00:00.000 • Time: 5:45:30 PM
Unique Id
159438521
Date
2024-06-14T00:00:00.000
Time
5:45:30 PM
Date Time
2024-06-14T17:45:30.000
Inquiry Name
Parking Ticket or Camera Violation Payment Plan
Brief Description
Request an agreement to pay in installments if you owe parking or camera violation judgment debt.
159438522
Unique Id: 159438522 • Date: 2024-06-14T00:00:00.000 • Time: 5:46:39 PM
Unique Id
159438522
Date
2024-06-14T00:00:00.000
Time
5:46:39 PM
Date Time
2024-06-14T17:46:39.000
Inquiry Name
Tenant Harassment
Brief Description
Get help for a tenant whose landlord harasses them and tries to force them out of their apartment. Connect with Tenant Helpline for advice and assistance.
159438523
Unique Id: 159438523 • Date: 2024-06-14T00:00:00.000 • Time: 5:49:10 PM
Unique Id
159438523
Date
2024-06-14T00:00:00.000
Time
5:49:10 PM
Date Time
2024-06-14T17:49:10.000
Inquiry Name
Directory Assistance
Brief Description
Get the phone number or address of a specific person or business.
159438524
Unique Id: 159438524 • Date: 2024-06-14T00:00:00.000 • Time: 5:49:14 PM
Unique Id
159438524
Date
2024-06-14T00:00:00.000
Time
5:49:14 PM
Date Time
2024-06-14T17:49:14.000
Inquiry Name
Dangerous Location or Situation
Brief Description
Call 911 to report a situation that might cause danger to life or personal property.
159438525
Unique Id: 159438525 • Date: 2024-06-14T00:00:00.000 • Time: 5:33:50 PM
Unique Id
159438525
Date
2024-06-14T00:00:00.000
Time
5:33:50 PM
Date Time
2024-06-14T17:33:50.000
Inquiry Name
Tenant Harassment
Brief Description
Get help for a tenant whose landlord harasses them and tries to force them out of their apartment. Connect with Tenant Helpline for advice and assistance.
159438526
Unique Id: 159438526 • Date: 2024-06-14T00:00:00.000 • Time: 5:46:56 PM
Unique Id
159438526
Date
2024-06-14T00:00:00.000
Time
5:46:56 PM
Date Time
2024-06-14T17:46:56.000
Inquiry Name
Cannabis Legalization
Brief Description
Learn about legislation regarding the use of cannabis (marijuana) for adults in New York State.
159438527
Unique Id: 159438527 • Date: 2024-06-14T00:00:00.000 • Time: 5:47:54 PM
Unique Id
159438527
Date
2024-06-14T00:00:00.000
Time
5:47:54 PM
Date Time
2024-06-14T17:47:54.000
Inquiry Name
Parking Ticket or Camera Violation Status
Brief Description
Look up information about your parking or camera violations and get payment, dispute, and appeal status.
159438528
Unique Id: 159438528 • Date: 2024-06-14T00:00:00.000 • Time: 5:48:18 PM
Unique Id
159438528
Date
2024-06-14T00:00:00.000
Time
5:48:18 PM
Date Time
2024-06-14T17:48:18.000
Inquiry Name
Incarcerated Person Location and Information
Brief Description
Learn about an incarcerated person's location, ID numbers, charges, court date, bail, mailing address, and release date.
159438529
Unique Id: 159438529 • Date: 2024-06-14T00:00:00.000 • Time: 5:47:24 PM
Unique Id
159438529
Date
2024-06-14T00:00:00.000
Time
5:47:24 PM
Date Time
2024-06-14T17:47:24.000
Inquiry Name
Coronavirus (COVID-19) Testing
Brief Description
Get a COVID-19 test.
159438530
Unique Id: 159438530 • Date: 2024-06-14T00:00:00.000 • Time: 5:48:10 PM
Unique Id
159438530
Date
2024-06-14T00:00:00.000
Time
5:48:10 PM
Date Time
2024-06-14T17:48:10.000
Inquiry Name
Illegal Dumping
Brief Description
Report past or chronic dumping on public property.
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