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311 Call Center Inquiry

Please note: Due to pandemic call handling modifications, the activity data since March 2020 does not fully represent the agent-handled calls to 311. The actual calls handled are higher.

The 311 Call Center Inquiry dataset contains information on all agent-handled calls to the City’s 311 information line, including date, time and topic.

Click here for the data dictionary.

City Government 311 Dataset wewp-mm3p 9 fields
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Dataset fields
Showing 50 real records
139878261
Unique Id: 139878261 • Date: 2019-11-23T00:00:00.000 • Time: 9:09:15 PM
Unique Id
139878261
Date
2019-11-23T00:00:00.000
Time
9:09:15 PM
Date Time
2019-11-23T21:09:15.000
Inquiry Name
Apartment Maintenance Complaint
Brief Description
Report a maintenance problem in a privately-owned residential building.
139878262
Unique Id: 139878262 • Date: 2019-11-23T00:00:00.000 • Time: 9:08:47 PM
Unique Id
139878262
Date
2019-11-23T00:00:00.000
Time
9:08:47 PM
Date Time
2019-11-23T21:08:47.000
Inquiry Name
Missed Garbage, Recycling, or Organics Collection
Brief Description
Report that garbage, recycling, organics, or bulk items were not picked up on your service day or scheduled appointment.
139878263
Unique Id: 139878263 • Date: 2019-11-23T00:00:00.000 • Time: 9:09:55 PM
Unique Id
139878263
Date
2019-11-23T00:00:00.000
Time
9:09:55 PM
Date Time
2019-11-23T21:09:55.000
Inquiry Name
Noise from Neighbor
Brief Description
Report a noisy neighbor.
139878264
Unique Id: 139878264 • Date: 2019-11-23T00:00:00.000 • Time: 9:09:48 PM
Unique Id
139878264
Date
2019-11-23T00:00:00.000
Time
9:09:48 PM
Date Time
2019-11-23T21:09:48.000
Inquiry Name
Raccoon Control
Brief Description
Learn how to humanely keep raccoons off your property.
139878265
Unique Id: 139878265 • Date: 2019-11-23T00:00:00.000 • Time: 9:12:46 PM
Unique Id
139878265
Date
2019-11-23T00:00:00.000
Time
9:12:46 PM
Date Time
2019-11-23T21:12:46.000
Inquiry Name
Heat or Hot Water Complaint in a Residential Building
Brief Description
Report a problem with heat or hot water in a residential building.
139878266
Unique Id: 139878266 • Date: 2019-11-23T00:00:00.000 • Time: 9:12:05 PM
Unique Id
139878266
Date
2019-11-23T00:00:00.000
Time
9:12:05 PM
Date Time
2019-11-23T21:12:05.000
Inquiry Name
Noise from Neighbor
Brief Description
Report a noisy neighbor.
139878267
Unique Id: 139878267 • Date: 2019-11-23T00:00:00.000 • Time: 9:15:19 PM
Unique Id
139878267
Date
2019-11-23T00:00:00.000
Time
9:15:19 PM
Date Time
2019-11-23T21:15:19.000
Inquiry Name
Stolen Property
Brief Description
Report stolen property.
139878268
Unique Id: 139878268 • Date: 2019-11-23T00:00:00.000 • Time: 9:16:51 PM
Unique Id
139878268
Date
2019-11-23T00:00:00.000
Time
9:16:51 PM
Date Time
2019-11-23T21:16:51.000
Inquiry Name
Blocked Driveway
Brief Description
Report a vehicle that is blocking your driveway.
139878269
Unique Id: 139878269 • Date: 2019-11-23T00:00:00.000 • Time: 9:09:55 PM
Unique Id
139878269
Date
2019-11-23T00:00:00.000
Time
9:09:55 PM
Date Time
2019-11-23T21:09:55.000
Inquiry Name
Mediation
Brief Description
Get free and confidential help to resolve a dispute.
139878270
Unique Id: 139878270 • Date: 2019-11-23T00:00:00.000 • Time: 9:17:50 PM
Unique Id
139878270
Date
2019-11-23T00:00:00.000
Time
9:17:50 PM
Date Time
2019-11-23T21:17:50.000
Inquiry Name
Noise from Neighbor
Brief Description
Report a noisy neighbor.
139878271
Unique Id: 139878271 • Date: 2019-11-23T00:00:00.000 • Time: 9:19:51 PM
Unique Id
139878271
Date
2019-11-23T00:00:00.000
Time
9:19:51 PM
Date Time
2019-11-23T21:19:51.000
Inquiry Name
Dead Animal
Brief Description
Report a dead animal or an unusual cluster of dead birds. Request the removal of dead deer from residential private property.
139878272
Unique Id: 139878272 • Date: 2019-11-23T00:00:00.000 • Time: 9:20:27 PM
Unique Id
139878272
Date
2019-11-23T00:00:00.000
Time
9:20:27 PM
Date Time
2019-11-23T21:20:27.000
Inquiry Name
Inmate Location and Information
Brief Description
Learn about an inmate's location, ID numbers, charges, court date, bail, mailing address, and release date.
139878273
Unique Id: 139878273 • Date: 2019-11-23T00:00:00.000 • Time: 9:24:10 PM
Unique Id
139878273
Date
2019-11-23T00:00:00.000
Time
9:24:10 PM
Date Time
2019-11-23T21:24:10.000
Inquiry Name
Blocked Driveway
Brief Description
Report a vehicle that is blocking your driveway.
139878274
Unique Id: 139878274 • Date: 2019-11-23T00:00:00.000 • Time: 9:15:09 PM
Unique Id
139878274
Date
2019-11-23T00:00:00.000
Time
9:15:09 PM
Date Time
2019-11-23T21:15:09.000
Inquiry Name
IDNYC Municipal ID Card
Brief Description
Learn about New York City's IDNYC municipal identification card for people who live in one of the 5 boroughs of New York City.
139878275
Unique Id: 139878275 • Date: 2019-11-23T00:00:00.000 • Time: 9:26:40 PM
Unique Id
139878275
Date
2019-11-23T00:00:00.000
Time
9:26:40 PM
Date Time
2019-11-23T21:26:40.000
Inquiry Name
Date and Time
Brief Description
Find out today's date and the current time.
139878276
Unique Id: 139878276 • Date: 2019-11-23T00:00:00.000 • Time: 9:25:22 PM
Unique Id
139878276
Date
2019-11-23T00:00:00.000
Time
9:25:22 PM
Date Time
2019-11-23T21:25:22.000
Inquiry Name
Smoking Complaint
Brief Description
Report smoking, a building owner failing to disclose a residential building smoking policy, or an unattended cigarette vending machine.
139878277
Unique Id: 139878277 • Date: 2019-11-23T00:00:00.000 • Time: 9:27:57 PM
Unique Id
139878277
Date
2019-11-23T00:00:00.000
Time
9:27:57 PM
Date Time
2019-11-23T21:27:57.000
Inquiry Name
Blocked Driveway
Brief Description
Report a vehicle that is blocking your driveway.
139878278
Unique Id: 139878278 • Date: 2019-11-23T00:00:00.000 • Time: 9:26:35 PM
Unique Id
139878278
Date
2019-11-23T00:00:00.000
Time
9:26:35 PM
Date Time
2019-11-23T21:26:35.000
Inquiry Name
Towed Vehicle
Brief Description
Find a towed vehicle and get it back or stop a tow in progress.
139878279
Unique Id: 139878279 • Date: 2019-11-23T00:00:00.000 • Time: 9:29:33 PM
Unique Id
139878279
Date
2019-11-23T00:00:00.000
Time
9:29:33 PM
Date Time
2019-11-23T21:29:33.000
Inquiry Name
Heat or Hot Water Complaint in a Residential Building
Brief Description
Report a problem with heat or hot water in a residential building.
139878280
Unique Id: 139878280 • Date: 2019-11-23T00:00:00.000 • Time: 9:30:11 PM
Unique Id
139878280
Date
2019-11-23T00:00:00.000
Time
9:30:11 PM
Date Time
2019-11-23T21:30:11.000
Inquiry Name
Noise from Neighbor
Brief Description
Report a noisy neighbor.
139878281
Unique Id: 139878281 • Date: 2019-11-23T00:00:00.000 • Time: 9:29:21 PM
Unique Id
139878281
Date
2019-11-23T00:00:00.000
Time
9:29:21 PM
Date Time
2019-11-23T21:29:21.000
Inquiry Name
Pests
Brief Description
Report mice, bed bugs, fleas, flies, or roaches in an apartment or in a public area of a residential building.
139878282
Unique Id: 139878282 • Date: 2019-11-23T00:00:00.000 • Time: 9:22:50 PM
Unique Id
139878282
Date
2019-11-23T00:00:00.000
Time
9:22:50 PM
Date Time
2019-11-23T21:22:50.000
Inquiry Name
Electronics Disposal
Brief Description
Learn how to get rid of electronics.
139878283
Unique Id: 139878283 • Date: 2019-11-23T00:00:00.000 • Time: 9:28:48 PM
Unique Id
139878283
Date
2019-11-23T00:00:00.000
Time
9:28:48 PM
Date Time
2019-11-23T21:28:48.000
Inquiry Name
Apartment Maintenance Complaint
Brief Description
Report a maintenance problem in a privately-owned residential building.
139878284
Unique Id: 139878284 • Date: 2019-11-23T00:00:00.000 • Time: 9:32:28 PM
Unique Id
139878284
Date
2019-11-23T00:00:00.000
Time
9:32:28 PM
Date Time
2019-11-23T21:32:28.000
Inquiry Name
Dead Animal
Brief Description
Report a dead animal or an unusual cluster of dead birds. Request the removal of dead deer from residential private property.
139878285
Unique Id: 139878285 • Date: 2019-11-23T00:00:00.000 • Time: 9:30:30 PM
Unique Id
139878285
Date
2019-11-23T00:00:00.000
Time
9:30:30 PM
Date Time
2019-11-23T21:30:30.000
Inquiry Name
Homeless Shelters
Brief Description
Apply for homeless shelter intake.
139878286
Unique Id: 139878286 • Date: 2019-11-23T00:00:00.000 • Time: 9:26:35 PM
Unique Id
139878286
Date
2019-11-23T00:00:00.000
Time
9:26:35 PM
Date Time
2019-11-23T21:26:35.000
Inquiry Name
Towed Vehicle Reclaim from NYPD
Brief Description
Reclaim a vehicle towed or in the process of being towed by the New York Police Department.
139878287
Unique Id: 139878287 • Date: 2019-11-23T00:00:00.000 • Time: 9:34:51 PM
Unique Id
139878287
Date
2019-11-23T00:00:00.000
Time
9:34:51 PM
Date Time
2019-11-23T21:34:51.000
Inquiry Name
Blocked Driveway
Brief Description
Report a vehicle that is blocking your driveway.
139878288
Unique Id: 139878288 • Date: 2019-11-23T00:00:00.000 • Time: 9:33:58 PM
Unique Id
139878288
Date
2019-11-23T00:00:00.000
Time
9:33:58 PM
Date Time
2019-11-23T21:33:58.000
Inquiry Name
Police Precincts and PSAs
Brief Description
Find a precinct or police service area (PSA) for a specific address. Get precinct and PSA locations and contact information.
139878289
Unique Id: 139878289 • Date: 2019-11-23T00:00:00.000 • Time: 9:36:44 PM
Unique Id
139878289
Date
2019-11-23T00:00:00.000
Time
9:36:44 PM
Date Time
2019-11-23T21:36:44.000
Inquiry Name
Noise from Neighbor
Brief Description
Report a noisy neighbor.
139878290
Unique Id: 139878290 • Date: 2019-11-23T00:00:00.000 • Time: 9:37:30 PM
Unique Id
139878290
Date
2019-11-23T00:00:00.000
Time
9:37:30 PM
Date Time
2019-11-23T21:37:30.000
Inquiry Name
Directory Assistance
Brief Description
Get the phone number or address of a specific person or business.
139878291
Unique Id: 139878291 • Date: 2019-11-23T00:00:00.000 • Time: 9:38:45 PM
Unique Id
139878291
Date
2019-11-23T00:00:00.000
Time
9:38:45 PM
Date Time
2019-11-23T21:38:45.000
Inquiry Name
Noise from Neighbor
Brief Description
Report a noisy neighbor.
139878292
Unique Id: 139878292 • Date: 2019-11-23T00:00:00.000 • Time: 9:40:10 PM
Unique Id
139878292
Date
2019-11-23T00:00:00.000
Time
9:40:10 PM
Date Time
2019-11-23T21:40:10.000
Inquiry Name
Blocked Driveway
Brief Description
Report a vehicle that is blocking your driveway.
139878293
Unique Id: 139878293 • Date: 2019-11-23T00:00:00.000 • Time: 9:39:36 PM
Unique Id
139878293
Date
2019-11-23T00:00:00.000
Time
9:39:36 PM
Date Time
2019-11-23T21:39:36.000
Inquiry Name
Noise from Neighbor
Brief Description
Report a noisy neighbor.
139878294
Unique Id: 139878294 • Date: 2019-11-23T00:00:00.000 • Time: 9:35:41 PM
Unique Id
139878294
Date
2019-11-23T00:00:00.000
Time
9:35:41 PM
Date Time
2019-11-23T21:35:41.000
Inquiry Name
NYC311
Brief Description
Learn about 311, New York City's one-stop shop for government information and non-emergency services.
139878295
Unique Id: 139878295 • Date: 2019-11-23T00:00:00.000 • Time: 9:40:40 PM
Unique Id
139878295
Date
2019-11-23T00:00:00.000
Time
9:40:40 PM
Date Time
2019-11-23T21:40:40.000
Inquiry Name
Drinking Water
Brief Description
Report a problem with water, odor, taste, discolor, and illness caused by drinking water. Learn about water quality and building water tank inspections.
139878296
Unique Id: 139878296 • Date: 2019-11-23T00:00:00.000 • Time: 9:41:12 PM
Unique Id
139878296
Date
2019-11-23T00:00:00.000
Time
9:41:12 PM
Date Time
2019-11-23T21:41:12.000
Inquiry Name
Drinking Water
Brief Description
Report a problem with water, odor, taste, discolor, and illness caused by drinking water. Learn about water quality and building water tank inspections.
139878297
Unique Id: 139878297 • Date: 2019-11-23T00:00:00.000 • Time: 9:43:25 PM
Unique Id
139878297
Date
2019-11-23T00:00:00.000
Time
9:43:25 PM
Date Time
2019-11-23T21:43:25.000
Inquiry Name
Illegal Parking
Brief Description
Report a non-emergency vehicle parked illegally or the improper use of a parking permit.
139878298
Unique Id: 139878298 • Date: 2019-11-23T00:00:00.000 • Time: 9:43:42 PM
Unique Id
139878298
Date
2019-11-23T00:00:00.000
Time
9:43:42 PM
Date Time
2019-11-23T21:43:42.000
Inquiry Name
Drinking Water
Brief Description
Report a problem with water, odor, taste, discolor, and illness caused by drinking water. Learn about water quality and building water tank inspections.
139878299
Unique Id: 139878299 • Date: 2019-11-23T00:00:00.000 • Time: 9:43:46 PM
Unique Id
139878299
Date
2019-11-23T00:00:00.000
Time
9:43:46 PM
Date Time
2019-11-23T21:43:46.000
Inquiry Name
Noise from Bar or Club
Brief Description
Report noise from inside a bar or club.
139878300
Unique Id: 139878300 • Date: 2019-11-23T00:00:00.000 • Time: 9:32:30 PM
Unique Id
139878300
Date
2019-11-23T00:00:00.000
Time
9:32:30 PM
Date Time
2019-11-23T21:32:30.000
Inquiry Name
Illegal Dumping
Brief Description
Report illegal dumping.
139878301
Unique Id: 139878301 • Date: 2019-11-23T00:00:00.000 • Time: 9:45:01 PM
Unique Id
139878301
Date
2019-11-23T00:00:00.000
Time
9:45:01 PM
Date Time
2019-11-23T21:45:01.000
Inquiry Name
Stolen Property
Brief Description
Report stolen property.
139878302
Unique Id: 139878302 • Date: 2019-11-23T00:00:00.000 • Time: 9:45:46 PM
Unique Id
139878302
Date
2019-11-23T00:00:00.000
Time
9:45:46 PM
Date Time
2019-11-23T21:45:46.000
Inquiry Name
Parking Meter Complaint
Brief Description
Report a problem with a parking meter or request a refund.
139878303
Unique Id: 139878303 • Date: 2019-11-23T00:00:00.000 • Time: 9:46:42 PM
Unique Id
139878303
Date
2019-11-23T00:00:00.000
Time
9:46:42 PM
Date Time
2019-11-23T21:46:42.000
Inquiry Name
Heat or Hot Water Complaint in a Residential Building
Brief Description
Report a problem with heat or hot water in a residential building.
139878304
Unique Id: 139878304 • Date: 2019-11-23T00:00:00.000 • Time: 9:45:04 PM
Unique Id
139878304
Date
2019-11-23T00:00:00.000
Time
9:45:04 PM
Date Time
2019-11-23T21:45:04.000
Inquiry Name
Become a Firefighter, Emergency Medical Technician (EMT), or Paramedic
Brief Description
Learn about getting a job with the Fire Department.
139878305
Unique Id: 139878305 • Date: 2019-11-23T00:00:00.000 • Time: 9:47:34 PM
Unique Id
139878305
Date
2019-11-23T00:00:00.000
Time
9:47:34 PM
Date Time
2019-11-23T21:47:34.000
Inquiry Name
Missed Garbage, Recycling, or Organics Collection
Brief Description
Report that garbage, recycling, organics, or bulk items were not picked up on your service day or scheduled appointment.
139878306
Unique Id: 139878306 • Date: 2019-11-23T00:00:00.000 • Time: 9:47:52 PM
Unique Id
139878306
Date
2019-11-23T00:00:00.000
Time
9:47:52 PM
Date Time
2019-11-23T21:47:52.000
Inquiry Name
Drinking Water
Brief Description
Report a problem with water, odor, taste, discolor, and illness caused by drinking water. Learn about water quality and building water tank inspections.
139878307
Unique Id: 139878307 • Date: 2019-11-23T00:00:00.000 • Time: 9:47:42 PM
Unique Id
139878307
Date
2019-11-23T00:00:00.000
Time
9:47:42 PM
Date Time
2019-11-23T21:47:42.000
Inquiry Name
Department of Motor Vehicles (DMV)
Brief Description
Get office location information or make a complaint.
139878308
Unique Id: 139878308 • Date: 2019-11-23T00:00:00.000 • Time: 9:47:34 PM
Unique Id
139878308
Date
2019-11-23T00:00:00.000
Time
9:47:34 PM
Date Time
2019-11-23T21:47:34.000
Inquiry Name
Garbage, Recycling, and Organics Collection
Brief Description
Learn about garbage, recycling, and organics collection days for a residential or non-profit address.
139878309
Unique Id: 139878309 • Date: 2019-11-23T00:00:00.000 • Time: 9:45:46 PM
Unique Id
139878309
Date
2019-11-23T00:00:00.000
Time
9:45:46 PM
Date Time
2019-11-23T21:45:46.000
Inquiry Name
ParkNYC Parking Payment
Brief Description
Pay for street parking using a mobile app or website.
139878310
Unique Id: 139878310 • Date: 2019-11-23T00:00:00.000 • Time: 9:51:12 PM
Unique Id
139878310
Date
2019-11-23T00:00:00.000
Time
9:51:12 PM
Date Time
2019-11-23T21:51:12.000
Inquiry Name
Homeless Shelters
Brief Description
Apply for homeless shelter intake.
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