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311 Call Center Inquiry

Please note: Due to pandemic call handling modifications, the activity data since March 2020 does not fully represent the agent-handled calls to 311. The actual calls handled are higher.

The 311 Call Center Inquiry dataset contains information on all agent-handled calls to the City’s 311 information line, including date, time and topic.

Click here for the data dictionary.

City Government 311 Dataset wewp-mm3p 9 fields
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Dataset fields
Showing 50 real records
New York City Police Department
Unique Id: 100060356 • Date: 2014-03-30T00:00:00.000 • Time: 10:27:07 AM
Unique Id
100060356
Date
2014-03-30T00:00:00.000
Time
10:27:07 AM
Date Time
2014-03-30T10:27:07.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Vehicle Blocking Driveway Complaint
Brief Description
Report a vehicle that is blocking a driveway.
Call Resolution
CSMS SR
Department of Housing Preservation and Development
Unique Id: 100060357 • Date: 2014-03-30T00:00:00.000 • Time: 7:16:12 PM
Unique Id
100060357
Date
2014-03-30T00:00:00.000
Time
7:16:12 PM
Date Time
2014-03-30T19:16:12.000
Agency
HPD
Agency Name
Department of Housing Preservation and Development
Inquiry Name
Power Outage in Residential Building
Brief Description
Complaint about having no power in a residential building.
Call Resolution
Internal Transfer
NYC Sports Commission
Unique Id: 100060358 • Date: 2014-03-30T00:00:00.000 • Time: 7:08:44 AM
Unique Id
100060358
Date
2014-03-30T00:00:00.000
Time
7:08:44 AM
Date Time
2014-03-30T07:08:44.000
Agency
NYCSC
Agency Name
NYC Sports Commission
Inquiry Name
Sports Information
Brief Description
Information about all sporting events, venues, and schedules.
Call Resolution
Agency Closed
Department of Education
Unique Id: 100060359 • Date: 2014-03-30T00:00:00.000 • Time: 3:30:49 PM
Unique Id
100060359
Date
2014-03-30T00:00:00.000
Time
3:30:49 PM
Date Time
2014-03-30T15:30:49.000
Agency
DOE
Agency Name
Department of Education
Inquiry Name
Student Record Request - Former Student
Brief Description
Record or transcript for a former public school student.
Call Resolution
Agency Closed
3-1-1 Call Center
Unique Id: 100060360 • Date: 2014-03-30T00:00:00.000 • Time: 12:10:14 PM
Unique Id
100060360
Date
2014-03-30T00:00:00.000
Time
12:10:14 PM
Date Time
2014-03-30T12:10:14.000
Agency
3-1-1
Agency Name
3-1-1 Call Center
Inquiry Name
SafeLink Cell Phone Program
Brief Description
Information about cell phone offers from SafeLink Wireless.
Call Resolution
Information Provided
New York City Police Department
Unique Id: 100060361 • Date: 2014-03-30T00:00:00.000 • Time: 3:20:17 AM
Unique Id
100060361
Date
2014-03-30T00:00:00.000
Time
3:20:17 AM
Date Time
2014-03-30T03:20:17.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Noise from Neighbor
Brief Description
Report a noisy neighbor.
Call Resolution
CSMS SR
Metropolitan Transportation Authority
Unique Id: 100060362 • Date: 2014-03-30T00:00:00.000 • Time: 2:48:00 AM
Unique Id
100060362
Date
2014-03-30T00:00:00.000
Time
2:48:00 AM
Date Time
2014-03-30T02:48:00.000
Agency
MTA
Agency Name
Metropolitan Transportation Authority
Inquiry Name
Bus or Subway - Information and Complaint
Brief Description
Information or complaint about City buses and subways.
Call Resolution
Information Provided
New York City Police Department
Unique Id: 100060363 • Date: 2014-03-30T00:00:00.000 • Time: 7:56:02 PM
Unique Id
100060363
Date
2014-03-30T00:00:00.000
Time
7:56:02 PM
Date Time
2014-03-30T19:56:02.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Division Transfer
Brief Description
Hidden service for activity coding.
Call Resolution
Transfer to City Agency
Department of Finance
Unique Id: 100060364 • Date: 2014-03-30T00:00:00.000 • Time: 10:16:24 PM
Unique Id
100060364
Date
2014-03-30T00:00:00.000
Time
10:16:24 PM
Date Time
2014-03-30T22:16:24.000
Agency
DOF
Agency Name
Department of Finance
Inquiry Name
Property Tax Account Assistance and Bill Information
Brief Description
Help with questions about the property tax bill, also known as the Statement of Account.
Call Resolution
Information Provided
Department of Buildings
Unique Id: 100060365 • Date: 2014-03-30T00:00:00.000 • Time: 10:09:37 PM
Unique Id
100060365
Date
2014-03-30T00:00:00.000
Time
10:09:37 PM
Date Time
2014-03-30T22:09:37.000
Agency
DOB
Agency Name
Department of Buildings
Inquiry Name
CancelModifyReschedule PlanExamAppointments
Brief Description
Not for CCR use.
Call Resolution
Rescheduled Appt
New York City Police Department
Unique Id: 100060366 • Date: 2014-03-30T00:00:00.000 • Time: 11:14:08 PM
Unique Id
100060366
Date
2014-03-30T00:00:00.000
Time
11:14:08 PM
Date Time
2014-03-30T23:14:08.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Dangerous Location or Situation
Brief Description
Report a dangerous situation to 911.
Call Resolution
Hot Transfer 911
Community Boards
Unique Id: 100060367 • Date: 2014-03-30T00:00:00.000 • Time: 3:30:59 PM
Unique Id
100060367
Date
2014-03-30T00:00:00.000
Time
3:30:59 PM
Date Time
2014-03-30T15:30:59.000
Agency
CB
Agency Name
Community Boards
Inquiry Name
Find a Community Board by Location
Brief Description
Search by address for a local community board.
Call Resolution
Information Provided
3-1-1 Call Center
Unique Id: 100060368 • Date: 2014-03-30T00:00:00.000 • Time: 6:27:09 PM
Unique Id
100060368
Date
2014-03-30T00:00:00.000
Time
6:27:09 PM
Date Time
2014-03-30T18:27:09.000
Agency
3-1-1
Agency Name
3-1-1 Call Center
Inquiry Name
City Worker or Agency Complaint or Compliment
Brief Description
Complaint or compliment about a City agency or a specific employee.
Call Resolution
CSMS SR
3-1-1 Call Center
Unique Id: 100060369 • Date: 2014-03-30T00:00:00.000 • Time: 2:04:20 PM
Unique Id
100060369
Date
2014-03-30T00:00:00.000
Time
2:04:20 PM
Date Time
2014-03-30T14:04:20.000
Agency
3-1-1
Agency Name
3-1-1 Call Center
Inquiry Name
Outside of 311 Jurisdiction
Brief Description
Hidden service for activity coding.
Call Resolution
Out of 3-1-1 Jurisdiction
Department of Parks and Recreation
Unique Id: 100060370 • Date: 2014-03-30T00:00:00.000 • Time: 4:11:22 PM
Unique Id
100060370
Date
2014-03-30T00:00:00.000
Time
4:11:22 PM
Date Time
2014-03-30T16:11:22.000
Agency
DPR
Agency Name
Department of Parks and Recreation
Inquiry Name
Wood Disposal, Chipping, and Pickup - Brooklyn and Queens
Brief Description
Request to make or cancel an appointment, or check the status for collection of branches, shrubs, firewood, or wood debris from private property.
Call Resolution
Routed to Web Page
Department of Sanitation
Unique Id: 100060371 • Date: 2014-03-30T00:00:00.000 • Time: 10:49:57 AM
Unique Id
100060371
Date
2014-03-30T00:00:00.000
Time
10:49:57 AM
Date Time
2014-03-30T10:49:57.000
Agency
DSNY
Agency Name
Department of Sanitation
Inquiry Name
Bulk Item Disposal Information
Brief Description
Learn about throwing away a large item that does not fit in a garbage bin or bag.
Call Resolution
Information Provided
New York City Police Department
Unique Id: 100060372 • Date: 2014-03-30T00:00:00.000 • Time: 9:19:36 AM
Unique Id
100060372
Date
2014-03-30T00:00:00.000
Time
9:19:36 AM
Date Time
2014-03-30T09:19:36.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Dangerous Location or Situation
Brief Description
Report a dangerous situation to 911.
Call Resolution
Hot Transfer 911
3-1-1 Call Center
Unique Id: 100060373 • Date: 2014-03-30T00:00:00.000 • Time: 9:48:23 AM
Unique Id
100060373
Date
2014-03-30T00:00:00.000
Time
9:48:23 AM
Date Time
2014-03-30T09:48:23.000
Agency
3-1-1
Agency Name
3-1-1 Call Center
Inquiry Name
Disabled Vehicle on Street
Brief Description
Information about a disabled vehicle on a City street.
Call Resolution
Information Provided
Department of Environmental Protection
Unique Id: 100060374 • Date: 2014-03-30T00:00:00.000 • Time: 2:38:13 PM
Unique Id
100060374
Date
2014-03-30T00:00:00.000
Time
2:38:13 PM
Date Time
2014-03-30T14:38:13.000
Agency
DEP
Agency Name
Department of Environmental Protection
Inquiry Name
Noise from Dog
Brief Description
Report noise from a barking dog.
Call Resolution
Internal Transfer
New York City Police Department
Unique Id: 100060376 • Date: 2014-03-30T00:00:00.000 • Time: 6:13:14 PM
Unique Id
100060376
Date
2014-03-30T00:00:00.000
Time
6:13:14 PM
Date Time
2014-03-30T18:13:14.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Noise from Neighbor
Brief Description
Report a noisy neighbor.
Call Resolution
CSMS SR
Department of Correction
Unique Id: 100060377 • Date: 2014-03-30T00:00:00.000 • Time: 1:43:00 PM
Unique Id
100060377
Date
2014-03-30T00:00:00.000
Time
1:43:00 PM
Date Time
2014-03-30T13:43:00.000
Agency
DOC
Agency Name
Department of Correction
Inquiry Name
Jail System Complaint
Brief Description
Complaint about the City jail system, including threats to inmates.
Call Resolution
CSMS SR
Department of Sanitation
Unique Id: 100060378 • Date: 2014-03-30T00:00:00.000 • Time: 12:57:49 PM
Unique Id
100060378
Date
2014-03-30T00:00:00.000
Time
12:57:49 PM
Date Time
2014-03-30T12:57:49.000
Agency
DSNY
Agency Name
Department of Sanitation
Inquiry Name
Missed Garbage Collection
Brief Description
Report that garbage was not collected on the scheduled day.
Call Resolution
Internal Transfer
Department of Housing Preservation and Development
Unique Id: 100060379 • Date: 2014-03-30T00:00:00.000 • Time: 8:44:38 AM
Unique Id
100060379
Date
2014-03-30T00:00:00.000
Time
8:44:38 AM
Date Time
2014-03-30T08:44:38.000
Agency
HPD
Agency Name
Department of Housing Preservation and Development
Inquiry Name
Heat or Hot Water Complaint in Apartment
Brief Description
Report a heat or hot water problem in an apartment.
Call Resolution
Routed to Web Page
Department of Housing Preservation and Development
Unique Id: 100060380 • Date: 2014-03-30T00:00:00.000 • Time: 10:03:50 PM
Unique Id
100060380
Date
2014-03-30T00:00:00.000
Time
10:03:50 PM
Date Time
2014-03-30T22:03:50.000
Agency
HPD
Agency Name
Department of Housing Preservation and Development
Inquiry Name
Heat or Hot Water Complaint in Entire Residential Building
Brief Description
Report a heat or hot water problem affecting an entire apartment building.
Call Resolution
Routed to Web Page
Department of Housing Preservation and Development
Unique Id: 100060381 • Date: 2014-03-30T00:00:00.000 • Time: 8:23:28 AM
Unique Id
100060381
Date
2014-03-30T00:00:00.000
Time
8:23:28 AM
Date Time
2014-03-30T08:23:28.000
Agency
HPD
Agency Name
Department of Housing Preservation and Development
Inquiry Name
Apartment Maintenance Complaint
Brief Description
Report a maintenance problem inside an apartment.
Call Resolution
Routed to Web Page
New York City Police Department
Unique Id: 100060382 • Date: 2014-03-30T00:00:00.000 • Time: 5:31:14 AM
Unique Id
100060382
Date
2014-03-30T00:00:00.000
Time
5:31:14 AM
Date Time
2014-03-30T05:31:14.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Vehicle Blocking Driveway Complaint
Brief Description
Report a vehicle that is blocking a driveway.
Call Resolution
CSMS SR
Department of Environmental Protection
Unique Id: 100060383 • Date: 2014-03-30T00:00:00.000 • Time: 11:38:05 AM
Unique Id
100060383
Date
2014-03-30T00:00:00.000
Time
11:38:05 AM
Date Time
2014-03-30T11:38:05.000
Agency
DEP
Agency Name
Department of Environmental Protection
Inquiry Name
Dense Smoke Complaint
Brief Description
Report dense or visible smoke from a chimney or ventilation system.
Call Resolution
Universal Intake SR
Department of Transportation
Unique Id: 100060384 • Date: 2014-03-30T00:00:00.000 • Time: 10:07:31 AM
Unique Id
100060384
Date
2014-03-30T00:00:00.000
Time
10:07:31 AM
Date Time
2014-03-30T10:07:31.000
Agency
DOT
Agency Name
Department of Transportation
Inquiry Name
Pothole on Street
Brief Description
Report a pothole on a street.
Call Resolution
Routed to Web Page
New York City Police Department
Unique Id: 100060385 • Date: 2014-03-30T00:00:00.000 • Time: 7:23:19 AM
Unique Id
100060385
Date
2014-03-30T00:00:00.000
Time
7:23:19 AM
Date Time
2014-03-30T07:23:19.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Hot Transfer 911
Brief Description
Requires immediate transfer to 911.
Call Resolution
Hot Transfer 911
New York Courts
Unique Id: 100060386 • Date: 2014-03-30T00:00:00.000 • Time: 6:16:30 PM
Unique Id
100060386
Date
2014-03-30T00:00:00.000
Time
6:16:30 PM
Date Time
2014-03-30T18:16:30.000
Agency
NYCOURTS
Agency Name
New York Courts
Inquiry Name
Divorce and Separation - Manhattan
Brief Description
Information about divorce proceedings in Manhattan.
Call Resolution
Agency Closed
New York City Police Department
Unique Id: 100060387 • Date: 2014-03-30T00:00:00.000 • Time: 8:19:53 PM
Unique Id
100060387
Date
2014-03-30T00:00:00.000
Time
8:19:53 PM
Date Time
2014-03-30T20:19:53.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Traffic - Non-Emergency Condition
Brief Description
Report of a non-emergency traffic condition.
Call Resolution
CSMS SR
Department of Sanitation
Unique Id: 100060388 • Date: 2014-03-30T00:00:00.000 • Time: 11:54:48 AM
Unique Id
100060388
Date
2014-03-30T00:00:00.000
Time
11:54:48 AM
Date Time
2014-03-30T11:54:48.000
Agency
DSNY
Agency Name
Department of Sanitation
Inquiry Name
Dead Animal on Street or Sidewalk - Priority
Brief Description
Request to have dead animal or rodent removed from public property.
Call Resolution
Internal Transfer
Department of Environmental Protection
Unique Id: 100060389 • Date: 2014-03-30T00:00:00.000 • Time: 9:57:21 AM
Unique Id
100060389
Date
2014-03-30T00:00:00.000
Time
9:57:21 AM
Date Time
2014-03-30T09:57:21.000
Agency
DEP
Agency Name
Department of Environmental Protection
Inquiry Name
Water in Basement - More Than One Foot - Priority
Brief Description
Report more than 1 foot of water in a basement.
Call Resolution
Internal Transfer
New York City Police Department
Unique Id: 100060390 • Date: 2014-03-30T00:00:00.000 • Time: 1:59:27 PM
Unique Id
100060390
Date
2014-03-30T00:00:00.000
Time
1:59:27 PM
Date Time
2014-03-30T13:59:27.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Hot Transfer 911
Brief Description
Requires immediate transfer to 911.
Call Resolution
Hot Transfer 911
New York City Police Department
Unique Id: 100060391 • Date: 2014-03-30T00:00:00.000 • Time: 8:36:51 AM
Unique Id
100060391
Date
2014-03-30T00:00:00.000
Time
8:36:51 AM
Date Time
2014-03-30T08:36:51.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Hot Transfer 911
Brief Description
Requires immediate transfer to 911.
Call Resolution
Hot Transfer 911
Department of Sanitation
Unique Id: 100060392 • Date: 2014-03-30T00:00:00.000 • Time: 10:01:40 AM
Unique Id
100060392
Date
2014-03-30T00:00:00.000
Time
10:01:40 AM
Date Time
2014-03-30T10:01:40.000
Agency
DSNY
Agency Name
Department of Sanitation
Inquiry Name
Bulk Item Disposal Information
Brief Description
Learn about throwing away a large item that does not fit in a garbage bin or bag.
Call Resolution
Information Provided
Department of Sanitation
Unique Id: 100060393 • Date: 2014-03-30T00:00:00.000 • Time: 11:20:18 AM
Unique Id
100060393
Date
2014-03-30T00:00:00.000
Time
11:20:18 AM
Date Time
2014-03-30T11:20:18.000
Agency
DSNY
Agency Name
Department of Sanitation
Inquiry Name
CFC and Freon Removal - Appointment
Brief Description
An appointment is required to throw away a refrigerator, air conditioner, freezer, or any other device containing CFC gas.
Call Resolution
Information Provided
New York City Police Department
Unique Id: 100060394 • Date: 2014-03-30T00:00:00.000 • Time: 1:16:32 PM
Unique Id
100060394
Date
2014-03-30T00:00:00.000
Time
1:16:32 PM
Date Time
2014-03-30T13:16:32.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Alarm In Progress
Brief Description
Report an alarm in progress. Requires immediate transfer to 911.
Call Resolution
Hot Transfer 911
Department of Sanitation
Unique Id: 100060395 • Date: 2014-03-30T00:00:00.000 • Time: 4:18:19 PM
Unique Id
100060395
Date
2014-03-30T00:00:00.000
Time
4:18:19 PM
Date Time
2014-03-30T16:18:19.000
Agency
DSNY
Agency Name
Department of Sanitation
Inquiry Name
Mattress or Box Spring Disposal
Brief Description
Information about disposing of mattresses and box springs.
Call Resolution
Information Provided
Department of Homeless Services
Unique Id: 100060396 • Date: 2014-03-30T00:00:00.000 • Time: 1:59:51 PM
Unique Id
100060396
Date
2014-03-30T00:00:00.000
Time
1:59:51 PM
Date Time
2014-03-30T13:59:51.000
Agency
DHS
Agency Name
Department of Homeless Services
Inquiry Name
Homeless Shelter Intake for Single Adults
Brief Description
Apply for shelter for single homeless adults 18 and older.
Call Resolution
Information Provided
Department of Transportation
Unique Id: 100060397 • Date: 2014-03-30T00:00:00.000 • Time: 4:44:07 PM
Unique Id
100060397
Date
2014-03-30T00:00:00.000
Time
4:44:07 PM
Date Time
2014-03-30T16:44:07.000
Agency
DOT
Agency Name
Department of Transportation
Inquiry Name
Pothole on Street
Brief Description
Report a pothole on a street.
Call Resolution
Routed to Web Page
Department of Sanitation
Unique Id: 100060398 • Date: 2014-03-30T00:00:00.000 • Time: 9:55:49 AM
Unique Id
100060398
Date
2014-03-30T00:00:00.000
Time
9:55:49 AM
Date Time
2014-03-30T09:55:49.000
Agency
DSNY
Agency Name
Department of Sanitation
Inquiry Name
Missed Recycling Collection
Brief Description
Report that recycling was not collected on the scheduled day.
Call Resolution
Internal Transfer
New York City Police Department
Unique Id: 100060399 • Date: 2014-03-30T00:00:00.000 • Time: 5:00:33 PM
Unique Id
100060399
Date
2014-03-30T00:00:00.000
Time
5:00:33 PM
Date Time
2014-03-30T17:00:33.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Find a Police Precinct or PSA by Name
Brief Description
Find a specific precinct or police service area (PSA).
Call Resolution
Information Provided
New York City Police Department
Unique Id: 100060400 • Date: 2014-03-30T00:00:00.000 • Time: 9:00:04 AM
Unique Id
100060400
Date
2014-03-30T00:00:00.000
Time
9:00:04 AM
Date Time
2014-03-30T09:00:04.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Find a Police Precinct or PSA by Name
Brief Description
Find a specific precinct or police service area (PSA).
Call Resolution
Transfer to City Agency
Department of Environmental Protection
Unique Id: 100060401 • Date: 2014-03-30T00:00:00.000 • Time: 2:39:20 PM
Unique Id
100060401
Date
2014-03-30T00:00:00.000
Time
2:39:20 PM
Date Time
2014-03-30T14:39:20.000
Agency
DEP
Agency Name
Department of Environmental Protection
Inquiry Name
Cold Water Complaint - Dirty
Brief Description
Report drinking water from the tap or faucet that is dirty, brown, black, or rusty.
Call Resolution
Caller Hung Up
New York City Police Department
Unique Id: 100060402 • Date: 2014-03-30T00:00:00.000 • Time: 6:04:01 PM
Unique Id
100060402
Date
2014-03-30T00:00:00.000
Time
6:04:01 PM
Date Time
2014-03-30T18:04:01.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Hot Transfer 911
Brief Description
Requires immediate transfer to 911.
Call Resolution
Hot Transfer 911
Small Business Services
Unique Id: 100060403 • Date: 2014-03-30T00:00:00.000 • Time: 2:17:50 PM
Unique Id
100060403
Date
2014-03-30T00:00:00.000
Time
2:17:50 PM
Date Time
2014-03-30T14:17:50.000
Agency
SBS
Agency Name
Small Business Services
Inquiry Name
NYC Business Express Website - General Information
Brief Description
General information about NYC Business Express, an online tool used to identify the requirements for starting and operating a business in New York City.
Call Resolution
Information Provided
3-1-1 Call Center
Unique Id: 100060404 • Date: 2014-03-30T00:00:00.000 • Time: 2:19:55 PM
Unique Id
100060404
Date
2014-03-30T00:00:00.000
Time
2:19:55 PM
Date Time
2014-03-30T14:19:55.000
Agency
3-1-1
Agency Name
3-1-1 Call Center
Inquiry Name
Alert Information Provided
Brief Description
Hidden service for activity coding.
Call Resolution
Alert Information Provided
Department of Transportation
Unique Id: 100060405 • Date: 2014-03-30T00:00:00.000 • Time: 11:21:11 AM
Unique Id
100060405
Date
2014-03-30T00:00:00.000
Time
11:21:11 AM
Date Time
2014-03-30T11:21:11.000
Agency
DOT
Agency Name
Department of Transportation
Inquiry Name
Traffic or Pedestrian Signal Condition
Brief Description
Report a traffic or pedestrian signal condition.
Call Resolution
Internal Transfer
Department of Consumer Affairs
Unique Id: 100060406 • Date: 2014-03-30T00:00:00.000 • Time: 2:52:56 PM
Unique Id
100060406
Date
2014-03-30T00:00:00.000
Time
2:52:56 PM
Date Time
2014-03-30T14:52:56.000
Agency
DCA
Agency Name
Department of Consumer Affairs
Inquiry Name
Retail Store Complaint
Brief Description
Complaint about a store committing fraud or using deceptive practices.
Call Resolution
CSMS SR
NYC Data AI • Public-data exploration interface