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311 Call Center Inquiry

Please note: Due to pandemic call handling modifications, the activity data since March 2020 does not fully represent the agent-handled calls to 311. The actual calls handled are higher.

The 311 Call Center Inquiry dataset contains information on all agent-handled calls to the City’s 311 information line, including date, time and topic.

Click here for the data dictionary.

City Government 311 Dataset wewp-mm3p 9 fields
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Dataset fields
Showing 50 real records
Department of Buildings
Unique Id: 100209689 • Date: 2014-04-07T00:00:00.000 • Time: 12:37:16 AM
Unique Id
100209689
Date
2014-04-07T00:00:00.000
Time
12:37:16 AM
Date Time
2014-04-07T00:37:16.000
Agency
DOB
Agency Name
Department of Buildings
Inquiry Name
Schedule a Plan Examiner Appointment
Brief Description
Request an appointment with a Plan Examiner.
Call Resolution
Appointment
Department of Buildings
Unique Id: 100209690 • Date: 2014-04-06T00:00:00.000 • Time: 9:29:57 PM
Unique Id
100209690
Date
2014-04-06T00:00:00.000
Time
9:29:57 PM
Date Time
2014-04-06T21:29:57.000
Agency
DOB
Agency Name
Department of Buildings
Inquiry Name
Schedule a Plan Examiner Appointment
Brief Description
Request an appointment with a Plan Examiner.
Call Resolution
Scheduled Appt
New York Courts
Unique Id: 100209692 • Date: 2014-04-07T00:00:00.000 • Time: 1:34:04 AM
Unique Id
100209692
Date
2014-04-07T00:00:00.000
Time
1:34:04 AM
Date Time
2014-04-07T01:34:04.000
Agency
NYCOURTS
Agency Name
New York Courts
Inquiry Name
Housing Court Information for Tenant and Landlord Disputes
Brief Description
Information and assistance is available for landlords and tenants with an ongoing dispute, including eviction.
Call Resolution
Information Provided
New York City Police Department
Unique Id: 100209693 • Date: 2014-04-06T00:00:00.000 • Time: 5:28:44 PM
Unique Id
100209693
Date
2014-04-06T00:00:00.000
Time
5:28:44 PM
Date Time
2014-04-06T17:28:44.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Division Transfer
Brief Description
Hidden service for activity coding.
Call Resolution
Transfer to City Agency
Department of Finance
Unique Id: 100209694 • Date: 2014-04-06T00:00:00.000 • Time: 5:39:21 PM
Unique Id
100209694
Date
2014-04-06T00:00:00.000
Time
5:39:21 PM
Date Time
2014-04-06T17:39:21.000
Agency
DOF
Agency Name
Department of Finance
Inquiry Name
Parking Ticket Payment Problem or Penalty Adjustment
Brief Description
Help with a parking ticket payment problem.
Call Resolution
Information Provided
New York City Police Department
Unique Id: 100209695 • Date: 2014-04-06T00:00:00.000 • Time: 5:11:09 PM
Unique Id
100209695
Date
2014-04-06T00:00:00.000
Time
5:11:09 PM
Date Time
2014-04-06T17:11:09.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Vehicle Blocking Driveway Complaint
Brief Description
Report a vehicle that is blocking a driveway.
Call Resolution
CSMS SR
Department of Finance
Unique Id: 100209697 • Date: 2014-04-06T00:00:00.000 • Time: 9:35:58 PM
Unique Id
100209697
Date
2014-04-06T00:00:00.000
Time
9:35:58 PM
Date Time
2014-04-06T21:35:58.000
Agency
DOF
Agency Name
Department of Finance
Inquiry Name
Fight a Parking Ticket - Appeal Hearing Decision
Brief Description
Appeal a "guilty" decision on a parking ticket.
Call Resolution
Information Provided
New York City Police Department
Unique Id: 100209698 • Date: 2014-04-06T00:00:00.000 • Time: 2:54:20 PM
Unique Id
100209698
Date
2014-04-06T00:00:00.000
Time
2:54:20 PM
Date Time
2014-04-06T14:54:20.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Noise from Street or Sidewalk
Brief Description
Report noise from the street or sidewalk, including traffic.
Call Resolution
CSMS SR
Department of Housing Preservation and Development
Unique Id: 100209699 • Date: 2014-04-06T00:00:00.000 • Time: 11:53:47 AM
Unique Id
100209699
Date
2014-04-06T00:00:00.000
Time
11:53:47 AM
Date Time
2014-04-06T11:53:47.000
Agency
HPD
Agency Name
Department of Housing Preservation and Development
Inquiry Name
Heat or Hot Water Complaint in Entire Residential Building
Brief Description
Report a heat or hot water problem affecting an entire apartment building.
Call Resolution
Routed to Web Page
New York City Police Department
Unique Id: 100209700 • Date: 2014-04-06T00:00:00.000 • Time: 11:06:07 PM
Unique Id
100209700
Date
2014-04-06T00:00:00.000
Time
11:06:07 PM
Date Time
2014-04-06T23:06:07.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Division Referral
Brief Description
Hidden service for activity coding.
Call Resolution
Agency Closed
3-1-1 Call Center
Unique Id: 100209701 • Date: 2014-04-06T00:00:00.000 • Time: 12:42:19 PM
Unique Id
100209701
Date
2014-04-06T00:00:00.000
Time
12:42:19 PM
Date Time
2014-04-06T12:42:19.000
Agency
3-1-1
Agency Name
3-1-1 Call Center
Inquiry Name
Service Request Status - General
Brief Description
Status of most Service Requests filed with 311.
Call Resolution
Routed to Web Page
Department of Sanitation
Unique Id: 100209702 • Date: 2014-04-06T00:00:00.000 • Time: 1:25:57 PM
Unique Id
100209702
Date
2014-04-06T00:00:00.000
Time
1:25:57 PM
Date Time
2014-04-06T13:25:57.000
Agency
DSNY
Agency Name
Department of Sanitation
Inquiry Name
Graffiti Removal Status Check
Brief Description
Status of a graffiti removal job.
Call Resolution
Routed to Web Page
Department of Sanitation
Unique Id: 100209703 • Date: 2014-04-06T00:00:00.000 • Time: 7:42:04 PM
Unique Id
100209703
Date
2014-04-06T00:00:00.000
Time
7:42:04 PM
Date Time
2014-04-06T19:42:04.000
Agency
DSNY
Agency Name
Department of Sanitation
Inquiry Name
Recycling Rules - Metal
Brief Description
Information about which metal items may be recycled and how to place them out for collection.
Call Resolution
Information Provided
Department of Environmental Protection
Unique Id: 100209704 • Date: 2014-04-06T00:00:00.000 • Time: 8:40:03 AM
Unique Id
100209704
Date
2014-04-06T00:00:00.000
Time
8:40:03 AM
Date Time
2014-04-06T08:40:03.000
Agency
DEP
Agency Name
Department of Environmental Protection
Inquiry Name
Fire Hydrant Running Full
Brief Description
Report a fire hydrant that is running at full blast.
Call Resolution
Internal Transfer
Department of Housing Preservation and Development
Unique Id: 100209705 • Date: 2014-04-06T00:00:00.000 • Time: 10:25:03 AM
Unique Id
100209705
Date
2014-04-06T00:00:00.000
Time
10:25:03 AM
Date Time
2014-04-06T10:25:03.000
Agency
HPD
Agency Name
Department of Housing Preservation and Development
Inquiry Name
Heat or Hot Water Complaint in Entire Residential Building
Brief Description
Report a heat or hot water problem affecting an entire apartment building.
Call Resolution
Routed to Web Page
Department of Housing Preservation and Development
Unique Id: 100209706 • Date: 2014-04-06T00:00:00.000 • Time: 11:36:51 AM
Unique Id
100209706
Date
2014-04-06T00:00:00.000
Time
11:36:51 AM
Date Time
2014-04-06T11:36:51.000
Agency
HPD
Agency Name
Department of Housing Preservation and Development
Inquiry Name
Window Guard in Apartment Complaint From Tenant
Brief Description
Complaint by or on behalf of a tenant that window guards are missing or improperly installed in an apartment.
Call Resolution
Routed to Web Page
Department of Health and Mental Hygiene
Unique Id: 100209707 • Date: 2014-04-06T00:00:00.000 • Time: 5:26:32 PM
Unique Id
100209707
Date
2014-04-06T00:00:00.000
Time
5:26:32 PM
Date Time
2014-04-06T17:26:32.000
Agency
DOHMH
Agency Name
Department of Health and Mental Hygiene
Inquiry Name
Day Care Center Complaint
Brief Description
Complaint about a day care facility or child care provider.
Call Resolution
Agency Closed
Department of Alcoholic Beverage Control
Unique Id: 100209708 • Date: 2014-04-06T00:00:00.000 • Time: 8:08:26 AM
Unique Id
100209708
Date
2014-04-06T00:00:00.000
Time
8:08:26 AM
Date Time
2014-04-06T08:08:26.000
Agency
ABC
Agency Name
Department of Alcoholic Beverage Control
Inquiry Name
Alcoholic Beverage Licensing Information
Brief Description
Wholesale or retail liquor license.
Call Resolution
Information Provided
Department of Parks and Recreation
Unique Id: 100209709 • Date: 2014-04-06T00:00:00.000 • Time: 5:23:05 PM
Unique Id
100209709
Date
2014-04-06T00:00:00.000
Time
5:23:05 PM
Date Time
2014-04-06T17:23:05.000
Agency
DPR
Agency Name
Department of Parks and Recreation
Inquiry Name
Find an Event in a Park
Brief Description
Information about events that are sponsored by the Department of Parks and Recreation.
Call Resolution
Routed to Web Page
Department of Correction
Unique Id: 100209710 • Date: 2014-04-06T00:00:00.000 • Time: 9:55:39 PM
Unique Id
100209710
Date
2014-04-06T00:00:00.000
Time
9:55:39 PM
Date Time
2014-04-06T21:55:39.000
Agency
DOC
Agency Name
Department of Correction
Inquiry Name
Inmate Location and Information
Brief Description
Get information on an inmate's location, ID numbers, charges, court date, bail, mailing address, and release date.
Call Resolution
Routed to Web Page
Department of Housing Preservation and Development
Unique Id: 100209711 • Date: 2014-04-06T00:00:00.000 • Time: 8:42:13 AM
Unique Id
100209711
Date
2014-04-06T00:00:00.000
Time
8:42:13 AM
Date Time
2014-04-06T08:42:13.000
Agency
HPD
Agency Name
Department of Housing Preservation and Development
Inquiry Name
Apartment Maintenance Complaint
Brief Description
Report a maintenance problem inside an apartment.
Call Resolution
Internal Transfer
Department of Consumer Affairs
Unique Id: 100209713 • Date: 2014-04-06T00:00:00.000 • Time: 8:57:54 AM
Unique Id
100209713
Date
2014-04-06T00:00:00.000
Time
8:57:54 AM
Date Time
2014-04-06T08:57:54.000
Agency
DCA
Agency Name
Department of Consumer Affairs
Inquiry Name
Sick Leave Complaint
Brief Description
Complaint about employer who is not obeying the City's sick leave law.
Call Resolution
Information Provided
Department of Transportation
Unique Id: 100209714 • Date: 2014-04-06T00:00:00.000 • Time: 11:09:52 AM
Unique Id
100209714
Date
2014-04-06T00:00:00.000
Time
11:09:52 AM
Date Time
2014-04-06T11:09:52.000
Agency
DOT
Agency Name
Department of Transportation
Inquiry Name
Streetlight Condition
Brief Description
Report a problem with a streetlight.
Call Resolution
Routed to Web Page
Department of Transportation
Unique Id: 100209715 • Date: 2014-04-06T00:00:00.000 • Time: 5:16:00 PM
Unique Id
100209715
Date
2014-04-06T00:00:00.000
Time
5:16:00 PM
Date Time
2014-04-06T17:16:00.000
Agency
DOT
Agency Name
Department of Transportation
Inquiry Name
Pothole on Street
Brief Description
Report a pothole on a street.
Call Resolution
Routed to Web Page
New York City Police Department
Unique Id: 100209716 • Date: 2014-04-06T00:00:00.000 • Time: 3:12:18 PM
Unique Id
100209716
Date
2014-04-06T00:00:00.000
Time
3:12:18 PM
Date Time
2014-04-06T15:12:18.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Find a Police Precinct or PSA by Location
Brief Description
Find a precinct or police service area (PSA) for a specific address.
Call Resolution
Information Provided
Department of Finance
Unique Id: 100209717 • Date: 2014-04-06T00:00:00.000 • Time: 3:33:45 PM
Unique Id
100209717
Date
2014-04-06T00:00:00.000
Time
3:33:45 PM
Date Time
2014-04-06T15:33:45.000
Agency
DOF
Agency Name
Department of Finance
Inquiry Name
Reclaim a Towed Vehicle - NYPD
Brief Description
How to reclaim a vehicle towed by the Police Department.
Call Resolution
Information Provided
3-1-1 Call Center
Unique Id: 100209718 • Date: 2014-04-06T00:00:00.000 • Time: 11:54:25 AM
Unique Id
100209718
Date
2014-04-06T00:00:00.000
Time
11:54:25 AM
Date Time
2014-04-06T11:54:25.000
Agency
3-1-1
Agency Name
3-1-1 Call Center
Inquiry Name
Contact Information - Directory Assistance
Brief Description
Request for the phone number or address of a specific person or business.
Call Resolution
Information Provided
New York City Police Department
Unique Id: 100209719 • Date: 2014-04-06T00:00:00.000 • Time: 2:07:33 PM
Unique Id
100209719
Date
2014-04-06T00:00:00.000
Time
2:07:33 PM
Date Time
2014-04-06T14:07:33.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Drug Activity - Chronic
Brief Description
Tips about illegal sale or use of drugs or the locations of chronic drug dealing.
Call Resolution
Transfer to City Agency
Department of Education
Unique Id: 100209720 • Date: 2014-04-06T00:00:00.000 • Time: 8:16:55 PM
Unique Id
100209720
Date
2014-04-06T00:00:00.000
Time
8:16:55 PM
Date Time
2014-04-06T20:16:55.000
Agency
DOE
Agency Name
Department of Education
Inquiry Name
Kindergarten Enrollment
Brief Description
Information about enrolling in a public school kindergarten program.
Call Resolution
Information Provided
3-1-1 Call Center
Unique Id: 100209722 • Date: 2014-04-06T00:00:00.000 • Time: 6:04:32 PM
Unique Id
100209722
Date
2014-04-06T00:00:00.000
Time
6:04:32 PM
Date Time
2014-04-06T18:04:32.000
Agency
3-1-1
Agency Name
3-1-1 Call Center
Inquiry Name
Contact Information - Directory Assistance
Brief Description
Request for the phone number or address of a specific person or business.
Call Resolution
Information Provided
Health and Hospitals Corporation
Unique Id: 100209723 • Date: 2014-04-06T00:00:00.000 • Time: 6:25:10 PM
Unique Id
100209723
Date
2014-04-06T00:00:00.000
Time
6:25:10 PM
Date Time
2014-04-06T18:25:10.000
Agency
HHC
Agency Name
Health and Hospitals Corporation
Inquiry Name
Find a Public Hospital
Brief Description
Location of a New York City public hospital, which can also provide clinic referrals.
Call Resolution
Information Provided
Metropolitan Transportation Authority
Unique Id: 100209724 • Date: 2014-04-06T00:00:00.000 • Time: 9:14:15 PM
Unique Id
100209724
Date
2014-04-06T00:00:00.000
Time
9:14:15 PM
Date Time
2014-04-06T21:14:15.000
Agency
MTA
Agency Name
Metropolitan Transportation Authority
Inquiry Name
Bus or Subway - Information and Complaint
Brief Description
Information or complaint about City buses and subways.
Call Resolution
Transfer to City Agency
Department of the Treasury
Unique Id: 100209725 • Date: 2014-04-06T00:00:00.000 • Time: 5:30:07 PM
Unique Id
100209725
Date
2014-04-06T00:00:00.000
Time
5:30:07 PM
Date Time
2014-04-06T17:30:07.000
Agency
TREASURY
Agency Name
Department of the Treasury
Inquiry Name
Federal Tax Assistance for Individuals - IRS
Brief Description
Federal tax forms and assistance with all federal tax and IRS questions.
Call Resolution
Referral
New York Courts
Unique Id: 100209726 • Date: 2014-04-06T00:00:00.000 • Time: 10:49:00 PM
Unique Id
100209726
Date
2014-04-06T00:00:00.000
Time
10:49:00 PM
Date Time
2014-04-06T22:49:00.000
Agency
NYCOURTS
Agency Name
New York Courts
Inquiry Name
City and State Jury Duty - Manhattan
Brief Description
Jury duty general information for city and state courts in New York county.
Call Resolution
Information Provided
3-1-1 Call Center
Unique Id: 100209727 • Date: 2014-04-06T00:00:00.000 • Time: 12:25:06 PM
Unique Id
100209727
Date
2014-04-06T00:00:00.000
Time
12:25:06 PM
Date Time
2014-04-06T12:25:06.000
Agency
3-1-1
Agency Name
3-1-1 Call Center
Inquiry Name
Division Transfer
Brief Description
Hidden service for activity coding.
Call Resolution
Internal Transfer
Department of Sanitation
Unique Id: 100209728 • Date: 2014-04-06T00:00:00.000 • Time: 12:41:20 PM
Unique Id
100209728
Date
2014-04-06T00:00:00.000
Time
12:41:20 PM
Date Time
2014-04-06T12:41:20.000
Agency
DSNY
Agency Name
Department of Sanitation
Inquiry Name
Recycling Rules - Metal
Brief Description
Information about which metal items may be recycled and how to place them out for collection.
Call Resolution
Information Provided
New York City Housing Authority
Unique Id: 100209729 • Date: 2014-04-06T00:00:00.000 • Time: 5:34:21 PM
Unique Id
100209729
Date
2014-04-06T00:00:00.000
Time
5:34:21 PM
Date Time
2014-04-06T17:34:21.000
Agency
NYCHA
Agency Name
New York City Housing Authority
Inquiry Name
Public Housing Maintenance
Brief Description
The 24 hour hotline to report maintenance issues for New York City Housing Authority (NYCHA) properties in all boroughs.
Call Resolution
Transfer to City Agency
3-1-1 Call Center
Unique Id: 100209730 • Date: 2014-04-06T00:00:00.000 • Time: 10:56:33 AM
Unique Id
100209730
Date
2014-04-06T00:00:00.000
Time
10:56:33 AM
Date Time
2014-04-06T10:56:33.000
Agency
3-1-1
Agency Name
3-1-1 Call Center
Inquiry Name
Outside of 311 Jurisdiction
Brief Description
Hidden service for activity coding.
Call Resolution
Out of 3-1-1 Jurisdiction
Department of Correction
Unique Id: 100209731 • Date: 2014-04-06T00:00:00.000 • Time: 7:18:55 AM
Unique Id
100209731
Date
2014-04-06T00:00:00.000
Time
7:18:55 AM
Date Time
2014-04-06T07:18:55.000
Agency
DOC
Agency Name
Department of Correction
Inquiry Name
Inmate Location and Information
Brief Description
Get information on an inmate's location, ID numbers, charges, court date, bail, mailing address, and release date.
Call Resolution
Routed to Web Page
Department of Transportation
Unique Id: 100209732 • Date: 2014-04-06T00:00:00.000 • Time: 10:27:43 PM
Unique Id
100209732
Date
2014-04-06T00:00:00.000
Time
10:27:43 PM
Date Time
2014-04-06T22:27:43.000
Agency
DOT
Agency Name
Department of Transportation
Inquiry Name
Pothole on Street
Brief Description
Report a pothole on a street.
Call Resolution
Routed to Web Page
Department of Finance
Unique Id: 100209733 • Date: 2014-04-06T00:00:00.000 • Time: 5:43:47 PM
Unique Id
100209733
Date
2014-04-06T00:00:00.000
Time
5:43:47 PM
Date Time
2014-04-06T17:43:47.000
Agency
DOF
Agency Name
Department of Finance
Inquiry Name
Division Referral
Brief Description
Hidden service for activity coding.
Call Resolution
Agency Closed
Department of Correction
Unique Id: 100209734 • Date: 2014-04-06T00:00:00.000 • Time: 9:29:25 AM
Unique Id
100209734
Date
2014-04-06T00:00:00.000
Time
9:29:25 AM
Date Time
2014-04-06T09:29:25.000
Agency
DOC
Agency Name
Department of Correction
Inquiry Name
Inmate Location and Information
Brief Description
Get information on an inmate's location, ID numbers, charges, court date, bail, mailing address, and release date.
Call Resolution
Routed to Web Page
Department of Consumer Affairs
Unique Id: 100209735 • Date: 2014-04-06T00:00:00.000 • Time: 11:21:12 AM
Unique Id
100209735
Date
2014-04-06T00:00:00.000
Time
11:21:12 AM
Date Time
2014-04-06T11:21:12.000
Agency
DCA
Agency Name
Department of Consumer Affairs
Inquiry Name
Paid Sick Leave Information Sheet for Employees
Brief Description
Information sheet for employees about their rights under the City's sick leave law.
Call Resolution
CSMS SR
New York City Police Department
Unique Id: 100209737 • Date: 2014-04-06T00:00:00.000 • Time: 3:46:54 PM
Unique Id
100209737
Date
2014-04-06T00:00:00.000
Time
3:46:54 PM
Date Time
2014-04-06T15:46:54.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Find a Police Precinct or PSA by Location
Brief Description
Find a precinct or police service area (PSA) for a specific address.
Call Resolution
Information Provided
3-1-1 Call Center
Unique Id: 100209738 • Date: 2014-04-06T00:00:00.000 • Time: 8:27:03 AM
Unique Id
100209738
Date
2014-04-06T00:00:00.000
Time
8:27:03 AM
Date Time
2014-04-06T08:27:03.000
Agency
3-1-1
Agency Name
3-1-1 Call Center
Inquiry Name
Time and Date Information
Brief Description
Current date and approximate time.
Call Resolution
Information Provided
Department of Buildings
Unique Id: 100209739 • Date: 2014-04-06T00:00:00.000 • Time: 2:53:22 PM
Unique Id
100209739
Date
2014-04-06T00:00:00.000
Time
2:53:22 PM
Date Time
2014-04-06T14:53:22.000
Agency
DOB
Agency Name
Department of Buildings
Inquiry Name
Building Construction Outside Approved Plans
Brief Description
Report building construction that goes against approved plans.
Call Resolution
Internal Transfer
Department of Health and Mental Hygiene
Unique Id: 100209740 • Date: 2014-04-06T00:00:00.000 • Time: 8:20:19 PM
Unique Id
100209740
Date
2014-04-06T00:00:00.000
Time
8:20:19 PM
Date Time
2014-04-06T20:20:19.000
Agency
DOHMH
Agency Name
Department of Health and Mental Hygiene
Inquiry Name
Health and Mental Hygiene Literature Order Status
Brief Description
Status of a request for a Department of Health and Mental Hygiene publication.
Call Resolution
Routed to Web Page
Office of the City Clerk
Unique Id: 100209741 • Date: 2014-04-06T00:00:00.000 • Time: 9:25:33 PM
Unique Id
100209741
Date
2014-04-06T00:00:00.000
Time
9:25:33 PM
Date Time
2014-04-06T21:25:33.000
Agency
CLERK
Agency Name
Office of the City Clerk
Inquiry Name
Marriage License - Online
Brief Description
Online request for a marriage license.
Call Resolution
Information Provided
New York City Police Department
Unique Id: 100209742 • Date: 2014-04-06T00:00:00.000 • Time: 3:29:15 AM
Unique Id
100209742
Date
2014-04-06T00:00:00.000
Time
3:29:15 AM
Date Time
2014-04-06T03:29:15.000
Agency
NYPD
Agency Name
New York City Police Department
Inquiry Name
Noise from Neighbor
Brief Description
Report a noisy neighbor.
Call Resolution
CSMS SR
Department of Environmental Protection
Unique Id: 100209743 • Date: 2014-04-06T00:00:00.000 • Time: 8:22:21 PM
Unique Id
100209743
Date
2014-04-06T00:00:00.000
Time
8:22:21 PM
Date Time
2014-04-06T20:22:21.000
Agency
DEP
Agency Name
Department of Environmental Protection
Inquiry Name
Alarm Noise - Past or Chronic
Brief Description
Report an alarm that goes off too often or for too long.
Call Resolution
Internal Transfer
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