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311 Call Center Inquiry

Please note: Due to pandemic call handling modifications, the activity data since March 2020 does not fully represent the agent-handled calls to 311. The actual calls handled are higher.

The 311 Call Center Inquiry dataset contains information on all agent-handled calls to the City’s 311 information line, including date, time and topic.

Click here for the data dictionary.

City Government 311 Dataset wewp-mm3p 9 fields
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Dataset fields
Showing 50 real records
165005559
Unique Id: 165005559 • Date: 2025-11-02T00:00:00.000 • Time: 4:48:23 AM
Unique Id
165005559
Date
2025-11-02T00:00:00.000
Time
4:48:23 AM
Date Time
2025-11-02T04:48:23.000
Inquiry Name
Apartment Maintenance Complaint
Brief Description
Report a maintenance problem in an apartment, public area, or entire building of a privately-owned residential rental building.
165005560
Unique Id: 165005560 • Date: 2025-11-02T00:00:00.000 • Time: 4:47:49 AM
Unique Id
165005560
Date
2025-11-02T00:00:00.000
Time
4:47:49 AM
Date Time
2025-11-02T04:47:49.000
Inquiry Name
Noise from Neighbor
Brief Description
Report a noisy neighbor.
165005561
Unique Id: 165005561 • Date: 2025-11-02T00:00:00.000 • Time: 4:47:47 AM
Unique Id
165005561
Date
2025-11-02T00:00:00.000
Time
4:47:47 AM
Date Time
2025-11-02T04:47:47.000
Inquiry Name
Towed Vehicle
Brief Description
Find a towed vehicle and get it back or stop a tow in progress.
165005562
Unique Id: 165005562 • Date: 2025-11-02T00:00:00.000 • Time: 4:53:09 AM
Unique Id
165005562
Date
2025-11-02T00:00:00.000
Time
4:53:09 AM
Date Time
2025-11-02T04:53:09.000
Inquiry Name
Date and Time
Brief Description
Find out today's date and the current time.
165005563
Unique Id: 165005563 • Date: 2025-11-02T00:00:00.000 • Time: 4:36:03 AM
Unique Id
165005563
Date
2025-11-02T00:00:00.000
Time
4:36:03 AM
Date Time
2025-11-02T04:36:03.000
Inquiry Name
Dead Animal on Private Property
Brief Description
Learn how to dispose of dead pets or wildlife on your property.
165005564
Unique Id: 165005564 • Date: 2025-11-02T00:00:00.000 • Time: 4:52:10 AM
Unique Id
165005564
Date
2025-11-02T00:00:00.000
Time
4:52:10 AM
Date Time
2025-11-02T04:52:10.000
Inquiry Name
Noise from Neighbor
Brief Description
Report a noisy neighbor.
165005565
Unique Id: 165005565 • Date: 2025-11-02T00:00:00.000 • Time: 4:52:44 AM
Unique Id
165005565
Date
2025-11-02T00:00:00.000
Time
4:52:44 AM
Date Time
2025-11-02T04:52:44.000
Inquiry Name
Noise from Vehicle
Brief Description
Report noise from a vehicle, including horn honking, engine idling, or loud music.
165005566
Unique Id: 165005566 • Date: 2025-11-02T00:00:00.000 • Time: 4:54:08 AM
Unique Id
165005566
Date
2025-11-02T00:00:00.000
Time
4:54:08 AM
Date Time
2025-11-02T04:54:08.000
Inquiry Name
Noise from Street or Sidewalk
Brief Description
Report noise from the street or sidewalk.
165005567
Unique Id: 165005567 • Date: 2025-11-02T00:00:00.000 • Time: 4:53:32 AM
Unique Id
165005567
Date
2025-11-02T00:00:00.000
Time
4:53:32 AM
Date Time
2025-11-02T04:53:32.000
Inquiry Name
Towed Vehicle
Brief Description
Find a towed vehicle and get it back or stop a tow in progress.
165005568
Unique Id: 165005568 • Date: 2025-11-02T00:00:00.000 • Time: 4:53:50 AM
Unique Id
165005568
Date
2025-11-02T00:00:00.000
Time
4:53:50 AM
Date Time
2025-11-02T04:53:50.000
Inquiry Name
Blocked Driveway
Brief Description
Report a vehicle that is blocking your driveway.
165005569
Unique Id: 165005569 • Date: 2025-11-02T00:00:00.000 • Time: 4:53:21 AM
Unique Id
165005569
Date
2025-11-02T00:00:00.000
Time
4:53:21 AM
Date Time
2025-11-02T04:53:21.000
Inquiry Name
Noise from Neighbor
Brief Description
Report a noisy neighbor.
165005570
Unique Id: 165005570 • Date: 2025-11-02T00:00:00.000 • Time: 4:54:55 AM
Unique Id
165005570
Date
2025-11-02T00:00:00.000
Time
4:54:55 AM
Date Time
2025-11-02T04:54:55.000
Inquiry Name
Heat or Hot Water Complaint in a Residential Building
Brief Description
Report a problem with heat or hot water in a residential building.
165005571
Unique Id: 165005571 • Date: 2025-11-02T00:00:00.000 • Time: 4:50:48 AM
Unique Id
165005571
Date
2025-11-02T00:00:00.000
Time
4:50:48 AM
Date Time
2025-11-02T04:50:48.000
Inquiry Name
Harassment
Brief Description
Call 911 to report any type of harassment, including sexual harassment, cat calling, and voyeurism.
165005572
Unique Id: 165005572 • Date: 2025-11-02T00:00:00.000 • Time: 4:52:22 AM
Unique Id
165005572
Date
2025-11-02T00:00:00.000
Time
4:52:22 AM
Date Time
2025-11-02T04:52:22.000
Inquiry Name
Bridges
Brief Description
Get information about bridges, request bridge maintenance or report a bridge condition.
165005573
Unique Id: 165005573 • Date: 2025-11-02T00:00:00.000 • Time: 4:53:37 AM
Unique Id
165005573
Date
2025-11-02T00:00:00.000
Time
4:53:37 AM
Date Time
2025-11-02T04:53:37.000
Inquiry Name
Buses and Subways
Brief Description
Get information or make a complaint about a MetroCard or bus or subway run by the Metropolitan Transportation Authority (MTA).
165005574
Unique Id: 165005574 • Date: 2025-11-02T00:00:00.000 • Time: 4:52:22 AM
Unique Id
165005574
Date
2025-11-02T00:00:00.000
Time
4:52:22 AM
Date Time
2025-11-02T04:52:22.000
Inquiry Name
New York City Marathon
Brief Description
Learn about the the 54th New York City Marathon.
165005575
Unique Id: 165005575 • Date: 2025-11-02T00:00:00.000 • Time: 4:56:10 AM
Unique Id
165005575
Date
2025-11-02T00:00:00.000
Time
4:56:10 AM
Date Time
2025-11-02T04:56:10.000
Inquiry Name
Noise from Vehicle
Brief Description
Report noise from a vehicle, including horn honking, engine idling, or loud music.
165005576
Unique Id: 165005576 • Date: 2025-11-02T00:00:00.000 • Time: 4:56:03 AM
Unique Id
165005576
Date
2025-11-02T00:00:00.000
Time
4:56:03 AM
Date Time
2025-11-02T04:56:03.000
Inquiry Name
Noise from Neighbor
Brief Description
Report a noisy neighbor.
165005577
Unique Id: 165005577 • Date: 2025-11-02T00:00:00.000 • Time: 4:53:21 AM
Unique Id
165005577
Date
2025-11-02T00:00:00.000
Time
4:53:21 AM
Date Time
2025-11-02T04:53:21.000
Inquiry Name
Police Precincts and PSAs
Brief Description
Find a precinct or police service area (PSA) for a specific address. Get precinct and PSA locations and contact information.
165005578
Unique Id: 165005578 • Date: 2025-11-02T00:00:00.000 • Time: 4:53:37 AM
Unique Id
165005578
Date
2025-11-02T00:00:00.000
Time
4:53:37 AM
Date Time
2025-11-02T04:53:37.000
Inquiry Name
Street, Highway, Bridge, and Tunnel Closures
Brief Description
Learn about street, highway, bridge, and tunnel closures.
165005579
Unique Id: 165005579 • Date: 2025-11-02T00:00:00.000 • Time: 4:56:02 AM
Unique Id
165005579
Date
2025-11-02T00:00:00.000
Time
4:56:02 AM
Date Time
2025-11-02T04:56:02.000
Inquiry Name
Towed Vehicle
Brief Description
Find a towed vehicle and get it back or stop a tow in progress.
165005580
Unique Id: 165005580 • Date: 2025-11-02T00:00:00.000 • Time: 4:58:35 AM
Unique Id
165005580
Date
2025-11-02T00:00:00.000
Time
4:58:35 AM
Date Time
2025-11-02T04:58:35.000
Inquiry Name
Heat or Hot Water Complaint in a Residential Building
Brief Description
Report a problem with heat or hot water in a residential building.
165005581
Unique Id: 165005581 • Date: 2025-11-02T00:00:00.000 • Time: 4:53:37 AM
Unique Id
165005581
Date
2025-11-02T00:00:00.000
Time
4:53:37 AM
Date Time
2025-11-02T04:53:37.000
Inquiry Name
New York City Marathon
Brief Description
Learn about the the 54th New York City Marathon.
165005582
Unique Id: 165005582 • Date: 2025-11-02T00:00:00.000 • Time: 4:57:39 AM
Unique Id
165005582
Date
2025-11-02T00:00:00.000
Time
4:57:39 AM
Date Time
2025-11-02T04:57:39.000
Inquiry Name
988 Mental Health Support
Brief Description
Get free, confidential help with mental health or substance abuse issues, including crisis services and treatment referrals.
165005583
Unique Id: 165005583 • Date: 2025-11-02T00:00:00.000 • Time: 4:36:03 AM
Unique Id
165005583
Date
2025-11-02T00:00:00.000
Time
4:36:03 AM
Date Time
2025-11-02T04:36:03.000
Inquiry Name
Cross Streets
Brief Description
Find out which two streets an address is located between.
165005584
Unique Id: 165005584 • Date: 2025-11-02T00:00:00.000 • Time: 4:58:50 AM
Unique Id
165005584
Date
2025-11-02T00:00:00.000
Time
4:58:50 AM
Date Time
2025-11-02T04:58:50.000
Inquiry Name
Noise from Street or Sidewalk
Brief Description
Report noise from the street or sidewalk.
165005585
Unique Id: 165005585 • Date: 2025-11-02T00:00:00.000 • Time: 4:52:44 AM
Unique Id
165005585
Date
2025-11-02T00:00:00.000
Time
4:52:44 AM
Date Time
2025-11-02T04:52:44.000
Inquiry Name
Noise from Street or Sidewalk
Brief Description
Report noise from the street or sidewalk.
165005586
Unique Id: 165005586 • Date: 2025-11-02T00:00:00.000 • Time: 4:42:56 AM
Unique Id
165005586
Date
2025-11-02T00:00:00.000
Time
4:42:56 AM
Date Time
2025-11-02T04:42:56.000
Inquiry Name
Dead Animal on Private Property
Brief Description
Learn how to dispose of dead pets or wildlife on your property.
165005587
Unique Id: 165005587 • Date: 2025-11-02T00:00:00.000 • Time: 5:02:00 AM
Unique Id
165005587
Date
2025-11-02T00:00:00.000
Time
5:02:00 AM
Date Time
2025-11-02T05:02:00.000
Inquiry Name
Illegal Parking
Brief Description
Report a vehicle parked illegally on public property, a blocked hydrant, parking permit misuse, or overnight commercial parking on residential street.
165005588
Unique Id: 165005588 • Date: 2025-11-02T00:00:00.000 • Time: 5:02:16 AM
Unique Id
165005588
Date
2025-11-02T00:00:00.000
Time
5:02:16 AM
Date Time
2025-11-02T05:02:16.000
Inquiry Name
Noise from Neighbor
Brief Description
Report a noisy neighbor.
165005589
Unique Id: 165005589 • Date: 2025-11-02T00:00:00.000 • Time: 5:02:53 AM
Unique Id
165005589
Date
2025-11-02T00:00:00.000
Time
5:02:53 AM
Date Time
2025-11-02T05:02:53.000
Inquiry Name
Heat or Hot Water Complaint in a Residential Building
Brief Description
Report a problem with heat or hot water in a residential building.
165005590
Unique Id: 165005590 • Date: 2025-11-02T00:00:00.000 • Time: 4:56:02 AM
Unique Id
165005590
Date
2025-11-02T00:00:00.000
Time
4:56:02 AM
Date Time
2025-11-02T04:56:02.000
Inquiry Name
Parking Ticket or Camera Violation Payment Plan
Brief Description
Request an agreement to pay in installments if you owe parking or camera violation judgment debt.
165005591
Unique Id: 165005591 • Date: 2025-11-02T00:00:00.000 • Time: 5:03:37 AM
Unique Id
165005591
Date
2025-11-02T00:00:00.000
Time
5:03:37 AM
Date Time
2025-11-02T05:03:37.000
Inquiry Name
Police Precincts and PSAs
Brief Description
Find a precinct or police service area (PSA) for a specific address. Get precinct and PSA locations and contact information.
165005593
Unique Id: 165005593 • Date: 2025-11-02T00:00:00.000 • Time: 5:05:03 AM
Unique Id
165005593
Date
2025-11-02T00:00:00.000
Time
5:05:03 AM
Date Time
2025-11-02T05:05:03.000
Inquiry Name
Heat or Hot Water Complaint in a Residential Building
Brief Description
Report a problem with heat or hot water in a residential building.
165005594
Unique Id: 165005594 • Date: 2025-11-02T00:00:00.000 • Time: 5:04:59 AM
Unique Id
165005594
Date
2025-11-02T00:00:00.000
Time
5:04:59 AM
Date Time
2025-11-02T05:04:59.000
Inquiry Name
Carbon Monoxide
Brief Description
Call 911 to report carbon monoxide emission or poisoning. Learn about carbon monoxide detector requirements.
165005595
Unique Id: 165005595 • Date: 2025-11-02T00:00:00.000 • Time: 5:00:12 AM
Unique Id
165005595
Date
2025-11-02T00:00:00.000
Time
5:00:12 AM
Date Time
2025-11-02T05:00:12.000
Inquiry Name
Heat or Hot Water Complaint in a Residential Building
Brief Description
Report a problem with heat or hot water in a residential building.
165005596
Unique Id: 165005596 • Date: 2025-11-02T00:00:00.000 • Time: 5:05:33 AM
Unique Id
165005596
Date
2025-11-02T00:00:00.000
Time
5:05:33 AM
Date Time
2025-11-02T05:05:33.000
Inquiry Name
Towed Vehicle
Brief Description
Find a towed vehicle and get it back or stop a tow in progress.
165005597
Unique Id: 165005597 • Date: 2025-11-02T00:00:00.000 • Time: 5:08:56 AM
Unique Id
165005597
Date
2025-11-02T00:00:00.000
Time
5:08:56 AM
Date Time
2025-11-02T05:08:56.000
Inquiry Name
Heat or Hot Water Complaint in a Residential Building
Brief Description
Report a problem with heat or hot water in a residential building.
165005598
Unique Id: 165005598 • Date: 2025-11-02T00:00:00.000 • Time: 5:08:07 AM
Unique Id
165005598
Date
2025-11-02T00:00:00.000
Time
5:08:07 AM
Date Time
2025-11-02T05:08:07.000
Inquiry Name
Early Voting
Brief Description
Learn how to vote before Election Day in person or by mail.
165005599
Unique Id: 165005599 • Date: 2025-11-02T00:00:00.000 • Time: 5:08:55 AM
Unique Id
165005599
Date
2025-11-02T00:00:00.000
Time
5:08:55 AM
Date Time
2025-11-02T05:08:55.000
Inquiry Name
Poll Sites
Brief Description
Find your poll site and learn how to vote in person.
165005600
Unique Id: 165005600 • Date: 2025-11-02T00:00:00.000 • Time: 5:08:07 AM
Unique Id
165005600
Date
2025-11-02T00:00:00.000
Time
5:08:07 AM
Date Time
2025-11-02T05:08:07.000
Inquiry Name
Heat or Hot Water Complaint in a Residential Building
Brief Description
Report a problem with heat or hot water in a residential building.
165005601
Unique Id: 165005601 • Date: 2025-11-02T00:00:00.000 • Time: 5:03:03 AM
Unique Id
165005601
Date
2025-11-02T00:00:00.000
Time
5:03:03 AM
Date Time
2025-11-02T05:03:03.000
Inquiry Name
988 Mental Health Support
Brief Description
Get free, confidential help with mental health or substance abuse issues, including crisis services and treatment referrals.
165005602
Unique Id: 165005602 • Date: 2025-11-02T00:00:00.000 • Time: 5:10:43 AM
Unique Id
165005602
Date
2025-11-02T00:00:00.000
Time
5:10:43 AM
Date Time
2025-11-02T05:10:43.000
Inquiry Name
988 Mental Health Support
Brief Description
Get free, confidential help with mental health or substance abuse issues, including crisis services and treatment referrals.
165005603
Unique Id: 165005603 • Date: 2025-11-02T00:00:00.000 • Time: 5:05:29 AM
Unique Id
165005603
Date
2025-11-02T00:00:00.000
Time
5:05:29 AM
Date Time
2025-11-02T05:05:29.000
Inquiry Name
Towed Vehicle
Brief Description
Find a towed vehicle and get it back or stop a tow in progress.
165005604
Unique Id: 165005604 • Date: 2025-11-02T00:00:00.000 • Time: 5:08:50 AM
Unique Id
165005604
Date
2025-11-02T00:00:00.000
Time
5:08:50 AM
Date Time
2025-11-02T05:08:50.000
Inquiry Name
Food Pantries and Soup Kitchens
Brief Description
Find places where people in need can get free food.
165005605
Unique Id: 165005605 • Date: 2025-11-02T00:00:00.000 • Time: 5:11:36 AM
Unique Id
165005605
Date
2025-11-02T00:00:00.000
Time
5:11:36 AM
Date Time
2025-11-02T05:11:36.000
Inquiry Name
Heat or Hot Water Complaint in a Residential Building
Brief Description
Report a problem with heat or hot water in a residential building.
165005606
Unique Id: 165005606 • Date: 2025-11-02T00:00:00.000 • Time: 5:11:49 AM
Unique Id
165005606
Date
2025-11-02T00:00:00.000
Time
5:11:49 AM
Date Time
2025-11-02T05:11:49.000
Inquiry Name
Heat or Hot Water Complaint in a Residential Building
Brief Description
Report a problem with heat or hot water in a residential building.
165005607
Unique Id: 165005607 • Date: 2025-11-02T00:00:00.000 • Time: 5:12:36 AM
Unique Id
165005607
Date
2025-11-02T00:00:00.000
Time
5:12:36 AM
Date Time
2025-11-02T05:12:36.000
Inquiry Name
Heat or Hot Water Complaint in a Residential Building
Brief Description
Report a problem with heat or hot water in a residential building.
165005608
Unique Id: 165005608 • Date: 2025-11-02T00:00:00.000 • Time: 5:06:39 AM
Unique Id
165005608
Date
2025-11-02T00:00:00.000
Time
5:06:39 AM
Date Time
2025-11-02T05:06:39.000
Inquiry Name
Jail System Complaint
Brief Description
Report a problem with the New York City jail system, including threats to incarcerated people.
165005609
Unique Id: 165005609 • Date: 2025-11-02T00:00:00.000 • Time: 5:06:39 AM
Unique Id
165005609
Date
2025-11-02T00:00:00.000
Time
5:06:39 AM
Date Time
2025-11-02T05:06:39.000
Inquiry Name
Incarcerated Person Location and Information
Brief Description
Learn about an incarcerated person's location, ID numbers, charges, court date, bail, mailing address, and release date.
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