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311 Call Center Inquiry

Please note: Due to pandemic call handling modifications, the activity data since March 2020 does not fully represent the agent-handled calls to 311. The actual calls handled are higher.

The 311 Call Center Inquiry dataset contains information on all agent-handled calls to the City’s 311 information line, including date, time and topic.

Click here for the data dictionary.

City Government 311 Dataset wewp-mm3p 9 fields
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Dataset fields
Showing 50 real records
158049376
Unique Id: 158049376 • Date: 2024-02-19T00:00:00.000 • Time: 12:46:28 PM
Unique Id
158049376
Date
2024-02-19T00:00:00.000
Time
12:46:28 PM
Date Time
2024-02-19T12:46:28.000
Inquiry Name
Coronavirus (COVID-19)
Brief Description
Learn about symptoms, prevention, and health guidance for COVID-19.
158049378
Unique Id: 158049378 • Date: 2024-02-19T00:00:00.000 • Time: 12:33:41 PM
Unique Id
158049378
Date
2024-02-19T00:00:00.000
Time
12:33:41 PM
Date Time
2024-02-19T12:33:41.000
Inquiry Name
Police Precincts and PSAs
Brief Description
Find a precinct or police service area (PSA) for a specific address. Get precinct and PSA locations and contact information.
158049379
Unique Id: 158049379 • Date: 2024-02-19T00:00:00.000 • Time: 12:33:18 PM
Unique Id
158049379
Date
2024-02-19T00:00:00.000
Time
12:33:18 PM
Date Time
2024-02-19T12:33:18.000
Inquiry Name
Immigration and Citizenship
Brief Description
Learn about immigration and citizenship applications, resources, and services, including ActionNYC immigration legal help.
158049380
Unique Id: 158049380 • Date: 2024-02-19T00:00:00.000 • Time: 12:48:40 PM
Unique Id
158049380
Date
2024-02-19T00:00:00.000
Time
12:48:40 PM
Date Time
2024-02-19T12:48:40.000
Inquiry Name
Apartment Maintenance Complaint
Brief Description
Report a maintenance problem in a privately-owned residential building.
158049381
Unique Id: 158049381 • Date: 2024-02-19T00:00:00.000 • Time: 12:48:40 PM
Unique Id
158049381
Date
2024-02-19T00:00:00.000
Time
12:48:40 PM
Date Time
2024-02-19T12:48:40.000
Inquiry Name
Parking Ticket or Camera Violation Status
Brief Description
Look up information about your parking or camera violations and get payment, dispute, and appeal status.
158049382
Unique Id: 158049382 • Date: 2024-02-19T00:00:00.000 • Time: 12:46:30 PM
Unique Id
158049382
Date
2024-02-19T00:00:00.000
Time
12:46:30 PM
Date Time
2024-02-19T12:46:30.000
Inquiry Name
Service Request Status
Brief Description
Check the status of a Service Request filed with NYC311.
154860965
Unique Id: 154860965 • Date: 2023-06-05T00:00:00.000 • Time: 2:43:44 PM
Unique Id
154860965
Date
2023-06-05T00:00:00.000
Time
2:43:44 PM
Date Time
2023-06-05T14:43:44.000
Inquiry Name
Restaurant Inspection
Brief Description
Learn about restaurant inspection procedures.
155491849
Unique Id: 155491849 • Date: 2023-07-24T00:00:00.000 • Time: 1:53:14 PM
Unique Id
155491849
Date
2023-07-24T00:00:00.000
Time
1:53:14 PM
Date Time
2023-07-24T13:53:14.000
Inquiry Name
Health Insurance for Seniors
Brief Description
Get help with understanding Medicare, Medicaid, and comparing plan choices.
158049383
Unique Id: 158049383 • Date: 2024-02-19T00:00:00.000 • Time: 12:44:11 PM
Unique Id
158049383
Date
2024-02-19T00:00:00.000
Time
12:44:11 PM
Date Time
2024-02-19T12:44:11.000
Inquiry Name
Jail System Complaint
Brief Description
Report a problem with the New York City jail system, including threats to incarcerated people.
158049384
Unique Id: 158049384 • Date: 2024-02-19T00:00:00.000 • Time: 12:47:13 PM
Unique Id
158049384
Date
2024-02-19T00:00:00.000
Time
12:47:13 PM
Date Time
2024-02-19T12:47:13.000
Inquiry Name
Dangerous Location or Situation
Brief Description
Call 911 to report a situation that might cause danger to life or personal property.
158049385
Unique Id: 158049385 • Date: 2024-02-19T00:00:00.000 • Time: 12:48:32 PM
Unique Id
158049385
Date
2024-02-19T00:00:00.000
Time
12:48:32 PM
Date Time
2024-02-19T12:48:32.000
Inquiry Name
Heat or Hot Water Complaint in a Residential Building
Brief Description
Report a problem with heat or hot water in a residential building.
158049386
Unique Id: 158049386 • Date: 2024-02-19T00:00:00.000 • Time: 12:48:55 PM
Unique Id
158049386
Date
2024-02-19T00:00:00.000
Time
12:48:55 PM
Date Time
2024-02-19T12:48:55.000
Inquiry Name
Buses and Subways
Brief Description
Get information or make a complaint about a MetroCard or bus or subway run by the Metropolitan Transportation Authority (MTA).
158049387
Unique Id: 158049387 • Date: 2024-02-19T00:00:00.000 • Time: 12:44:39 PM
Unique Id
158049387
Date
2024-02-19T00:00:00.000
Time
12:44:39 PM
Date Time
2024-02-19T12:44:39.000
Inquiry Name
Commercial Driving Training
Brief Description
Learn about a free training program that helps unemployed New Yorkers start a new career in commercial driving.
158049388
Unique Id: 158049388 • Date: 2024-02-19T00:00:00.000 • Time: 12:38:12 PM
Unique Id
158049388
Date
2024-02-19T00:00:00.000
Time
12:38:12 PM
Date Time
2024-02-19T12:38:12.000
Inquiry Name
IDNYC Municipal ID Card
Brief Description
Learn about and apply for the New York City's IDNYC municipal identification card for people who live in one of the 5 boroughs of New York City.
158049390
Unique Id: 158049390 • Date: 2024-02-19T00:00:00.000 • Time: 12:48:29 PM
Unique Id
158049390
Date
2024-02-19T00:00:00.000
Time
12:48:29 PM
Date Time
2024-02-19T12:48:29.000
Inquiry Name
Washington's Birthday (Presidents' Day)
Brief Description
Monday, February 19 is Washington's Birthday (Presidents' Day).
158049391
Unique Id: 158049391 • Date: 2024-02-19T00:00:00.000 • Time: 12:48:35 PM
Unique Id
158049391
Date
2024-02-19T00:00:00.000
Time
12:48:35 PM
Date Time
2024-02-19T12:48:35.000
Inquiry Name
Noise from Neighbor
Brief Description
Report a noisy neighbor.
158049392
Unique Id: 158049392 • Date: 2024-02-19T00:00:00.000 • Time: 12:47:55 PM
Unique Id
158049392
Date
2024-02-19T00:00:00.000
Time
12:47:55 PM
Date Time
2024-02-19T12:47:55.000
Inquiry Name
Housing Court for Tenants and Landlords
Brief Description
Learn about assistance for landlords and tenants with ongoing disputes, including eviction.
158049393
Unique Id: 158049393 • Date: 2024-02-19T00:00:00.000 • Time: 12:48:22 PM
Unique Id
158049393
Date
2024-02-19T00:00:00.000
Time
12:48:22 PM
Date Time
2024-02-19T12:48:22.000
Inquiry Name
City Employment Check
Brief Description
Learn about employment verification for past and current New York City government employees.
158049394
Unique Id: 158049394 • Date: 2024-02-19T00:00:00.000 • Time: 12:47:41 PM
Unique Id
158049394
Date
2024-02-19T00:00:00.000
Time
12:47:41 PM
Date Time
2024-02-19T12:47:41.000
Inquiry Name
NYCHA Fees, Charges, and Parking
Brief Description
Learn about NYCHA fees and charges for parking, appliances, and repairs. Find information for NYCHA parking lot reserved space or missing vehicle.
158049395
Unique Id: 158049395 • Date: 2024-02-19T00:00:00.000 • Time: 12:47:10 PM
Unique Id
158049395
Date
2024-02-19T00:00:00.000
Time
12:47:10 PM
Date Time
2024-02-19T12:47:10.000
Inquiry Name
Place of Assembly Permit
Brief Description
Apply for a permit for 75 or more people to gather indoors or 200 or more outdoors.
158049396
Unique Id: 158049396 • Date: 2024-02-19T00:00:00.000 • Time: 12:49:43 PM
Unique Id
158049396
Date
2024-02-19T00:00:00.000
Time
12:49:43 PM
Date Time
2024-02-19T12:49:43.000
Inquiry Name
Blocked Driveway
Brief Description
Report a vehicle that is blocking your driveway.
158049397
Unique Id: 158049397 • Date: 2024-02-19T00:00:00.000 • Time: 12:49:46 PM
Unique Id
158049397
Date
2024-02-19T00:00:00.000
Time
12:49:46 PM
Date Time
2024-02-19T12:49:46.000
Inquiry Name
Washington's Birthday (Presidents' Day)
Brief Description
Monday, February 19 is Washington's Birthday (Presidents' Day).
158049398
Unique Id: 158049398 • Date: 2024-02-19T00:00:00.000 • Time: 12:47:55 PM
Unique Id
158049398
Date
2024-02-19T00:00:00.000
Time
12:47:55 PM
Date Time
2024-02-19T12:47:55.000
Inquiry Name
Wellness Check
Brief Description
Call 911 to request a wellness check for someone you haven't been able to contact.
158049399
Unique Id: 158049399 • Date: 2024-02-19T00:00:00.000 • Time: 12:42:46 PM
Unique Id
158049399
Date
2024-02-19T00:00:00.000
Time
12:42:46 PM
Date Time
2024-02-19T12:42:46.000
Inquiry Name
Blocked Sidewalk or Street
Brief Description
Report a sidewalk or street blocked by an object or activity.
158049400
Unique Id: 158049400 • Date: 2024-02-19T00:00:00.000 • Time: 12:49:32 PM
Unique Id
158049400
Date
2024-02-19T00:00:00.000
Time
12:49:32 PM
Date Time
2024-02-19T12:49:32.000
Inquiry Name
Building Construction Complaint
Brief Description
Report building construction work that is unsafe, done without a permit, after hours, or outside approved plans.
158049401
Unique Id: 158049401 • Date: 2024-02-19T00:00:00.000 • Time: 12:37:40 PM
Unique Id
158049401
Date
2024-02-19T00:00:00.000
Time
12:37:40 PM
Date Time
2024-02-19T12:37:40.000
Inquiry Name
Service Request Status
Brief Description
Check the status of a Service Request filed with NYC311.
158049402
Unique Id: 158049402 • Date: 2024-02-19T00:00:00.000 • Time: 12:48:21 PM
Unique Id
158049402
Date
2024-02-19T00:00:00.000
Time
12:48:21 PM
Date Time
2024-02-19T12:48:21.000
Inquiry Name
Rent Freeze Program Renewal
Brief Description
Renew the Senior Citizen Rent Increase Exemption (SCRIE) or Disability Rent Increase Exemption (DRIE).
158049403
Unique Id: 158049403 • Date: 2024-02-19T00:00:00.000 • Time: 12:46:13 PM
Unique Id
158049403
Date
2024-02-19T00:00:00.000
Time
12:46:13 PM
Date Time
2024-02-19T12:46:13.000
Inquiry Name
Fire Alarm Box Complaint
Brief Description
Report a problem with a fire alarm box.
158049404
Unique Id: 158049404 • Date: 2024-02-19T00:00:00.000 • Time: 12:46:28 PM
Unique Id
158049404
Date
2024-02-19T00:00:00.000
Time
12:46:28 PM
Date Time
2024-02-19T12:46:28.000
Inquiry Name
Paid Safe and Sick Leave
Brief Description
Learn about the Paid Safe and Sick Leave Law. Report an employer violating the Law.
158049405
Unique Id: 158049405 • Date: 2024-02-19T00:00:00.000 • Time: 12:49:39 PM
Unique Id
158049405
Date
2024-02-19T00:00:00.000
Time
12:49:39 PM
Date Time
2024-02-19T12:49:39.000
Inquiry Name
Washington's Birthday (Presidents' Day)
Brief Description
Monday, February 19 is Washington's Birthday (Presidents' Day).
158049406
Unique Id: 158049406 • Date: 2024-02-19T00:00:00.000 • Time: 12:50:34 PM
Unique Id
158049406
Date
2024-02-19T00:00:00.000
Time
12:50:34 PM
Date Time
2024-02-19T12:50:34.000
Inquiry Name
Rent Freeze Program for Seniors
Brief Description
Apply for rental assistance for people age 62 and older living in rent-regulated apartments. Also known as SCRIE.
158049407
Unique Id: 158049407 • Date: 2024-02-19T00:00:00.000 • Time: 12:47:30 PM
Unique Id
158049407
Date
2024-02-19T00:00:00.000
Time
12:47:30 PM
Date Time
2024-02-19T12:47:30.000
Inquiry Name
Incarcerated Person Location and Information
Brief Description
Learn about an incarcerated person's location, ID numbers, charges, court date, bail, mailing address, and release date.
158049408
Unique Id: 158049408 • Date: 2024-02-19T00:00:00.000 • Time: 12:50:26 PM
Unique Id
158049408
Date
2024-02-19T00:00:00.000
Time
12:50:26 PM
Date Time
2024-02-19T12:50:26.000
Inquiry Name
Birth Certificate Order
Brief Description
Get a copy of a birth certificate.
158049409
Unique Id: 158049409 • Date: 2024-02-19T00:00:00.000 • Time: 12:47:33 PM
Unique Id
158049409
Date
2024-02-19T00:00:00.000
Time
12:47:33 PM
Date Time
2024-02-19T12:47:33.000
Inquiry Name
Property Value and Assessment
Brief Description
Learn about a property's values, tax class, exemptions, and descriptions.
158049410
Unique Id: 158049410 • Date: 2024-02-19T00:00:00.000 • Time: 12:49:22 PM
Unique Id
158049410
Date
2024-02-19T00:00:00.000
Time
12:49:22 PM
Date Time
2024-02-19T12:49:22.000
Inquiry Name
Electrical Complaint
Brief Description
Report an electrical problem in a rental building, defective or exposed wiring in a building, or faulty outdoor electrical equipment.
158049411
Unique Id: 158049411 • Date: 2024-02-19T00:00:00.000 • Time: 12:43:25 PM
Unique Id
158049411
Date
2024-02-19T00:00:00.000
Time
12:43:25 PM
Date Time
2024-02-19T12:43:25.000
Inquiry Name
Air Conditioner Installation Guidelines
Brief Description
Learn about the rules for installing a window air conditioner.
158049413
Unique Id: 158049413 • Date: 2024-02-19T00:00:00.000 • Time: 12:37:27 PM
Unique Id
158049413
Date
2024-02-19T00:00:00.000
Time
12:37:27 PM
Date Time
2024-02-19T12:37:27.000
Inquiry Name
Service Request Status
Brief Description
Check the status of a Service Request filed with NYC311.
158049414
Unique Id: 158049414 • Date: 2024-02-19T00:00:00.000 • Time: 12:48:55 PM
Unique Id
158049414
Date
2024-02-19T00:00:00.000
Time
12:48:55 PM
Date Time
2024-02-19T12:48:55.000
Inquiry Name
Illegal Dumping
Brief Description
Report past or chronic dumping on public property.
158049415
Unique Id: 158049415 • Date: 2024-02-19T00:00:00.000 • Time: 12:50:37 PM
Unique Id
158049415
Date
2024-02-19T00:00:00.000
Time
12:50:37 PM
Date Time
2024-02-19T12:50:37.000
Inquiry Name
HPD Code Enforcement Borough Service Centers
Brief Description
HPD Code Enforcement Borough Centers information by phone and in person for violations, complaints, property registrations. HPD Building Information online
158049416
Unique Id: 158049416 • Date: 2024-02-19T00:00:00.000 • Time: 12:48:48 PM
Unique Id
158049416
Date
2024-02-19T00:00:00.000
Time
12:48:48 PM
Date Time
2024-02-19T12:48:48.000
Inquiry Name
Towed Vehicle
Brief Description
Find a towed vehicle and get it back or stop a tow in progress.
158049417
Unique Id: 158049417 • Date: 2024-02-19T00:00:00.000 • Time: 12:47:36 PM
Unique Id
158049417
Date
2024-02-19T00:00:00.000
Time
12:47:36 PM
Date Time
2024-02-19T12:47:36.000
Inquiry Name
Rent Freeze Program Assistance
Brief Description
Get help with SCRIE or DRIE, including appeals, transfers, and rent and account updates.
158049418
Unique Id: 158049418 • Date: 2024-02-19T00:00:00.000 • Time: 12:47:33 PM
Unique Id
158049418
Date
2024-02-19T00:00:00.000
Time
12:47:33 PM
Date Time
2024-02-19T12:47:33.000
Inquiry Name
Property Market Value Review
Brief Description
Challenge the City's assessment of your property's market value on your Notice of Property Value (NOPV).
158049419
Unique Id: 158049419 • Date: 2024-02-19T00:00:00.000 • Time: 12:48:41 PM
Unique Id
158049419
Date
2024-02-19T00:00:00.000
Time
12:48:41 PM
Date Time
2024-02-19T12:48:41.000
Inquiry Name
Directory Assistance
Brief Description
Get the phone number or address of a specific person or business.
158049420
Unique Id: 158049420 • Date: 2024-02-19T00:00:00.000 • Time: 12:47:41 PM
Unique Id
158049420
Date
2024-02-19T00:00:00.000
Time
12:47:41 PM
Date Time
2024-02-19T12:47:41.000
Inquiry Name
HPD Code Enforcement Borough Service Centers
Brief Description
HPD Code Enforcement Borough Centers information by phone and in person for violations, complaints, property registrations. HPD Building Information online
158049421
Unique Id: 158049421 • Date: 2024-02-19T00:00:00.000 • Time: 12:46:06 PM
Unique Id
158049421
Date
2024-02-19T00:00:00.000
Time
12:46:06 PM
Date Time
2024-02-19T12:46:06.000
Inquiry Name
IDNYC Municipal ID Card
Brief Description
Learn about and apply for the New York City's IDNYC municipal identification card for people who live in one of the 5 boroughs of New York City.
158049422
Unique Id: 158049422 • Date: 2024-02-19T00:00:00.000 • Time: 12:37:01 PM
Unique Id
158049422
Date
2024-02-19T00:00:00.000
Time
12:37:01 PM
Date Time
2024-02-19T12:37:01.000
Inquiry Name
IDNYC Benefits
Brief Description
Learn about the benefits of having an IDNYC card.
158049423
Unique Id: 158049423 • Date: 2024-02-19T00:00:00.000 • Time: 12:48:35 PM
Unique Id
158049423
Date
2024-02-19T00:00:00.000
Time
12:48:35 PM
Date Time
2024-02-19T12:48:35.000
Inquiry Name
Harassment
Brief Description
Call 911 to report any type of harassment, including sexual harassment, cat calling, and voyeurism.
158049424
Unique Id: 158049424 • Date: 2024-02-19T00:00:00.000 • Time: 12:45:55 PM
Unique Id
158049424
Date
2024-02-19T00:00:00.000
Time
12:45:55 PM
Date Time
2024-02-19T12:45:55.000
Inquiry Name
Pedestrian Bridges
Brief Description
Learn about pedestrian bridges in New York City.
158049425
Unique Id: 158049425 • Date: 2024-02-19T00:00:00.000 • Time: 12:50:37 PM
Unique Id
158049425
Date
2024-02-19T00:00:00.000
Time
12:50:37 PM
Date Time
2024-02-19T12:50:37.000
Inquiry Name
Property Tax Bill Assistance
Brief Description
Get help with a property tax bill problem.
158049426
Unique Id: 158049426 • Date: 2024-02-19T00:00:00.000 • Time: 12:51:19 PM
Unique Id
158049426
Date
2024-02-19T00:00:00.000
Time
12:51:19 PM
Date Time
2024-02-19T12:51:19.000
Inquiry Name
Fire Alarm Box Complaint
Brief Description
Report a problem with a fire alarm box.
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