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311 Call Center Inquiry

Please note: Due to pandemic call handling modifications, the activity data since March 2020 does not fully represent the agent-handled calls to 311. The actual calls handled are higher.

The 311 Call Center Inquiry dataset contains information on all agent-handled calls to the City’s 311 information line, including date, time and topic.

Click here for the data dictionary.

City Government 311 Dataset wewp-mm3p 9 fields
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Dataset fields
Showing 50 real records
Department of Finance
Unique Id: 135879816 • Date: 2019-03-11T00:00:00.000 • Time: 2:51:43 PM
Unique Id
135879816
Date
2019-03-11T00:00:00.000
Time
2:51:43 PM
Date Time
2019-03-11T14:51:43.000
Agency
DOF
Agency Name
Department of Finance
Inquiry Name
Pay a Parking Ticket - Online
Brief Description
Pay a parking ticket online.
Call Resolution
Information Provided
156887811
Unique Id: 156887811 • Date: 2023-11-10T00:00:00.000 • Time: 10:46:24 AM
Unique Id
156887811
Date
2023-11-10T00:00:00.000
Time
10:46:24 AM
Date Time
2023-11-10T10:46:24.000
Inquiry Name
Apartment Maintenance Complaint
Brief Description
Report a maintenance problem in a privately-owned residential building.
156887813
Unique Id: 156887813 • Date: 2023-11-10T00:00:00.000 • Time: 10:43:47 AM
Unique Id
156887813
Date
2023-11-10T00:00:00.000
Time
10:43:47 AM
Date Time
2023-11-10T10:43:47.000
Inquiry Name
Parking Ticket or Camera Violation Status
Brief Description
Look up information about your parking or camera violations and get payment, dispute, and appeal status.
156887814
Unique Id: 156887814 • Date: 2023-11-10T00:00:00.000 • Time: 10:47:39 AM
Unique Id
156887814
Date
2023-11-10T00:00:00.000
Time
10:47:39 AM
Date Time
2023-11-10T10:47:39.000
Inquiry Name
Parking Ticket or Camera Violation Dispute
Brief Description
Fight a parking ticket or camera violation.
156887815
Unique Id: 156887815 • Date: 2023-11-10T00:00:00.000 • Time: 10:47:34 AM
Unique Id
156887815
Date
2023-11-10T00:00:00.000
Time
10:47:34 AM
Date Time
2023-11-10T10:47:34.000
Inquiry Name
Child Care Permit and Operation
Brief Description
Learn about day care center licensing, operation, and conditions.
146452719
Unique Id: 146452719 • Date: 2021-03-25T00:00:00.000 • Time: 8:46:43 PM
Unique Id
146452719
Date
2021-03-25T00:00:00.000
Time
8:46:43 PM
Date Time
2021-03-25T20:46:43.000
Inquiry Name
Homeless Encampment
Brief Description
Report a homeless encampment.
145102767
Unique Id: 145102767 • Date: 2020-11-30T00:00:00.000 • Time: 4:24:17 PM
Unique Id
145102767
Date
2020-11-30T00:00:00.000
Time
4:24:17 PM
Date Time
2020-11-30T16:24:17.000
Inquiry Name
Service Request Status
Brief Description
Check the status of a Service Request filed with NYC311.
154576238
Unique Id: 154576238 • Date: 2023-05-12T00:00:00.000 • Time: 1:11:55 AM
Unique Id
154576238
Date
2023-05-12T00:00:00.000
Time
1:11:55 AM
Date Time
2023-05-12T01:11:55.000
Inquiry Name
Noise from Street or Sidewalk
Brief Description
Report noise from the street or sidewalk.
155765175
Unique Id: 155765175 • Date: 2023-08-14T00:00:00.000 • Time: 1:32:35 PM
Unique Id
155765175
Date
2023-08-14T00:00:00.000
Time
1:32:35 PM
Date Time
2023-08-14T13:32:35.000
Inquiry Name
Abandoned Pet
Brief Description
Report a pet that has been abandoned by its owner.
156887816
Unique Id: 156887816 • Date: 2023-11-10T00:00:00.000 • Time: 10:48:16 AM
Unique Id
156887816
Date
2023-11-10T00:00:00.000
Time
10:48:16 AM
Date Time
2023-11-10T10:48:16.000
Inquiry Name
Directory Assistance
Brief Description
Get the phone number or address of a specific person or business.
156887817
Unique Id: 156887817 • Date: 2023-11-10T00:00:00.000 • Time: 10:46:44 AM
Unique Id
156887817
Date
2023-11-10T00:00:00.000
Time
10:46:44 AM
Date Time
2023-11-10T10:46:44.000
Inquiry Name
City Agency Commissioners and Mayor's Senior Staff
Brief Description
Contact Agency Commissioners, Deputy Mayors, and other members of the Mayor's Senior Staff.
156887818
Unique Id: 156887818 • Date: 2023-11-10T00:00:00.000 • Time: 10:15:57 AM
Unique Id
156887818
Date
2023-11-10T00:00:00.000
Time
10:15:57 AM
Date Time
2023-11-10T10:15:57.000
Inquiry Name
Public Utility Complaint
Brief Description
Report a problem with a phone, gas, heat, or electric company.
156887819
Unique Id: 156887819 • Date: 2023-11-10T00:00:00.000 • Time: 10:44:12 AM
Unique Id
156887819
Date
2023-11-10T00:00:00.000
Time
10:44:12 AM
Date Time
2023-11-10T10:44:12.000
Inquiry Name
One Shot Deal
Brief Description
Learn about short term emergency financial assistance for people in need.
156887820
Unique Id: 156887820 • Date: 2023-11-10T00:00:00.000 • Time: 10:44:06 AM
Unique Id
156887820
Date
2023-11-10T00:00:00.000
Time
10:44:06 AM
Date Time
2023-11-10T10:44:06.000
Inquiry Name
Co-Op and Condo Property Tax Abatement
Brief Description
Apply for or renew an abatement to reduce property taxes for co-op and condo units.
156887821
Unique Id: 156887821 • Date: 2023-11-10T00:00:00.000 • Time: 10:38:22 AM
Unique Id
156887821
Date
2023-11-10T00:00:00.000
Time
10:38:22 AM
Date Time
2023-11-10T10:38:22.000
Inquiry Name
Tenant Harassment
Brief Description
Get help for a tenant whose landlord harasses them and tries to force them out of their apartment. Connect with Tenant Helpline for advice and assistance.
156887822
Unique Id: 156887822 • Date: 2023-11-10T00:00:00.000 • Time: 10:46:41 AM
Unique Id
156887822
Date
2023-11-10T00:00:00.000
Time
10:46:41 AM
Date Time
2023-11-10T10:46:41.000
Inquiry Name
Fair Fares NYC
Brief Description
Get general information about the Fair Fares discount MetroCard program for low-income New Yorkers.
156887823
Unique Id: 156887823 • Date: 2023-11-10T00:00:00.000 • Time: 10:09:00 AM
Unique Id
156887823
Date
2023-11-10T00:00:00.000
Time
10:09:00 AM
Date Time
2023-11-10T10:09:00.000
Inquiry Name
Property Tax Bill Assistance
Brief Description
Get help with a property tax bill problem.
156887824
Unique Id: 156887824 • Date: 2023-11-10T00:00:00.000 • Time: 10:47:41 AM
Unique Id
156887824
Date
2023-11-10T00:00:00.000
Time
10:47:41 AM
Date Time
2023-11-10T10:47:41.000
Inquiry Name
Directory Assistance
Brief Description
Get the phone number or address of a specific person or business.
156887825
Unique Id: 156887825 • Date: 2023-11-10T00:00:00.000 • Time: 10:35:34 AM
Unique Id
156887825
Date
2023-11-10T00:00:00.000
Time
10:35:34 AM
Date Time
2023-11-10T10:35:34.000
Inquiry Name
Electrical Complaint
Brief Description
Report an electrical problem in an apartment, defective or exposed wiring in a building, or faulty outdoor electrical equipment.
156887826
Unique Id: 156887826 • Date: 2023-11-10T00:00:00.000 • Time: 10:42:50 AM
Unique Id
156887826
Date
2023-11-10T00:00:00.000
Time
10:42:50 AM
Date Time
2023-11-10T10:42:50.000
Inquiry Name
Parking Ticket or Camera Violation Assistance
Brief Description
Get help with a parking or camera violation payment, dispute, or status.
156887827
Unique Id: 156887827 • Date: 2023-11-10T00:00:00.000 • Time: 10:20:53 AM
Unique Id
156887827
Date
2023-11-10T00:00:00.000
Time
10:20:53 AM
Date Time
2023-11-10T10:20:53.000
Inquiry Name
Parking Ticket or Camera Violation Payment
Brief Description
Pay a parking ticket or camera violation.
156887828
Unique Id: 156887828 • Date: 2023-11-10T00:00:00.000 • Time: 10:45:19 AM
Unique Id
156887828
Date
2023-11-10T00:00:00.000
Time
10:45:19 AM
Date Time
2023-11-10T10:45:19.000
Inquiry Name
Veterans Day
Brief Description
Saturday, November 11 is Veterans Day. The holiday will also be observed on Friday, November 10.
156887829
Unique Id: 156887829 • Date: 2023-11-10T00:00:00.000 • Time: 10:46:44 AM
Unique Id
156887829
Date
2023-11-10T00:00:00.000
Time
10:46:44 AM
Date Time
2023-11-10T10:46:44.000
Inquiry Name
Mayor
Brief Description
Submit opinions and suggestions for the Mayor, including those about City government processes. Sign up for email or text updates from Mayor Adams.
156887831
Unique Id: 156887831 • Date: 2023-11-10T00:00:00.000 • Time: 10:42:58 AM
Unique Id
156887831
Date
2023-11-10T00:00:00.000
Time
10:42:58 AM
Date Time
2023-11-10T10:42:58.000
Inquiry Name
Non-Driver ID Card
Brief Description
Apply for, renew, replace, or update a non-driver photo ID card, also known as a New York State ID.
156887832
Unique Id: 156887832 • Date: 2023-11-10T00:00:00.000 • Time: 10:39:06 AM
Unique Id
156887832
Date
2023-11-10T00:00:00.000
Time
10:39:06 AM
Date Time
2023-11-10T10:39:06.000
Inquiry Name
Parking Ticket or Camera Violation Payment
Brief Description
Pay a parking ticket or camera violation.
156887833
Unique Id: 156887833 • Date: 2023-11-10T00:00:00.000 • Time: 10:38:28 AM
Unique Id
156887833
Date
2023-11-10T00:00:00.000
Time
10:38:28 AM
Date Time
2023-11-10T10:38:28.000
Inquiry Name
Senior Citizen Homeowners' Exemption (SCHE) Renewal
Brief Description
Renew the Senior Citizen Homeowners' Exemption.
156887834
Unique Id: 156887834 • Date: 2023-11-10T00:00:00.000 • Time: 10:45:14 AM
Unique Id
156887834
Date
2023-11-10T00:00:00.000
Time
10:45:14 AM
Date Time
2023-11-10T10:45:14.000
Inquiry Name
IDNYC Complaints, Status, and Questions
Brief Description
Get information about IDNYC issues, status of an application, and their Mobile Enrollment Center.
156887837
Unique Id: 156887837 • Date: 2023-11-10T00:00:00.000 • Time: 10:47:44 AM
Unique Id
156887837
Date
2023-11-10T00:00:00.000
Time
10:47:44 AM
Date Time
2023-11-10T10:47:44.000
Inquiry Name
City Parking Permit for People with Disabilities
Brief Description
Apply for, renew, or report a problem with a New York City Parking Permit for People with Disabilities.
156887838
Unique Id: 156887838 • Date: 2023-11-10T00:00:00.000 • Time: 10:47:56 AM
Unique Id
156887838
Date
2023-11-10T00:00:00.000
Time
10:47:56 AM
Date Time
2023-11-10T10:47:56.000
Inquiry Name
Parking Ticket or Camera Violation Payment
Brief Description
Pay a parking ticket or camera violation.
156887839
Unique Id: 156887839 • Date: 2023-11-10T00:00:00.000 • Time: 10:48:52 AM
Unique Id
156887839
Date
2023-11-10T00:00:00.000
Time
10:48:52 AM
Date Time
2023-11-10T10:48:52.000
Inquiry Name
Veterans Day
Brief Description
Saturday, November 11 is Veterans Day. The holiday will also be observed on Friday, November 10.
156887840
Unique Id: 156887840 • Date: 2023-11-10T00:00:00.000 • Time: 10:44:03 AM
Unique Id
156887840
Date
2023-11-10T00:00:00.000
Time
10:44:03 AM
Date Time
2023-11-10T10:44:03.000
Inquiry Name
Electric Service and Billing
Brief Description
Request to start, stop, or reconnect electric service. Get billing or meter information.
156887841
Unique Id: 156887841 • Date: 2023-11-10T00:00:00.000 • Time: 10:40:06 AM
Unique Id
156887841
Date
2023-11-10T00:00:00.000
Time
10:40:06 AM
Date Time
2023-11-10T10:40:06.000
Inquiry Name
Parking Signs and Rules
Brief Description
Learn about parking regulations and find out the rules for a specific location.
156887842
Unique Id: 156887842 • Date: 2023-11-10T00:00:00.000 • Time: 10:44:41 AM
Unique Id
156887842
Date
2023-11-10T00:00:00.000
Time
10:44:41 AM
Date Time
2023-11-10T10:44:41.000
Inquiry Name
Veterans Day
Brief Description
Saturday, November 11 is Veterans Day. The holiday will also be observed on Friday, November 10.
156887843
Unique Id: 156887843 • Date: 2023-11-10T00:00:00.000 • Time: 10:48:02 AM
Unique Id
156887843
Date
2023-11-10T00:00:00.000
Time
10:48:02 AM
Date Time
2023-11-10T10:48:02.000
Inquiry Name
Property Tax Bill
Brief Description
Learn about property tax bills and get copies and account information.
156887844
Unique Id: 156887844 • Date: 2023-11-10T00:00:00.000 • Time: 10:49:24 AM
Unique Id
156887844
Date
2023-11-10T00:00:00.000
Time
10:49:24 AM
Date Time
2023-11-10T10:49:24.000
Inquiry Name
Elevator or Escalator Complaint
Brief Description
Report a problem with an elevator or escalator.
156887845
Unique Id: 156887845 • Date: 2023-11-10T00:00:00.000 • Time: 10:48:46 AM
Unique Id
156887845
Date
2023-11-10T00:00:00.000
Time
10:48:46 AM
Date Time
2023-11-10T10:48:46.000
Inquiry Name
Property Tax Payment Assistance
Brief Description
Get help with a property tax payment problem.
156887846
Unique Id: 156887846 • Date: 2023-11-10T00:00:00.000 • Time: 10:44:35 AM
Unique Id
156887846
Date
2023-11-10T00:00:00.000
Time
10:44:35 AM
Date Time
2023-11-10T10:44:35.000
Inquiry Name
School Safety Complaint
Brief Description
Report a fight or other safety issue at a public school.
Department of Transportation
Unique Id: 135879839 • Date: 2019-03-11T00:00:00.000 • Time: 3:09:31 PM
Unique Id
135879839
Date
2019-03-11T00:00:00.000
Time
3:09:31 PM
Date Time
2019-03-11T15:09:31.000
Agency
DOT
Agency Name
Department of Transportation
Inquiry Name
Pothole on Street
Brief Description
Report a pothole on a street.
Call Resolution
Routed to Web Page
156887847
Unique Id: 156887847 • Date: 2023-11-10T00:00:00.000 • Time: 10:44:28 AM
Unique Id
156887847
Date
2023-11-10T00:00:00.000
Time
10:44:28 AM
Date Time
2023-11-10T10:44:28.000
Inquiry Name
Apartment Maintenance Complaint
Brief Description
Report a maintenance problem in a privately-owned residential building.
156887848
Unique Id: 156887848 • Date: 2023-11-10T00:00:00.000 • Time: 10:47:30 AM
Unique Id
156887848
Date
2023-11-10T00:00:00.000
Time
10:47:30 AM
Date Time
2023-11-10T10:47:30.000
Inquiry Name
Towed Vehicle
Brief Description
Find a towed vehicle and get it back or stop a tow in progress.
156887849
Unique Id: 156887849 • Date: 2023-11-10T00:00:00.000 • Time: 10:48:36 AM
Unique Id
156887849
Date
2023-11-10T00:00:00.000
Time
10:48:36 AM
Date Time
2023-11-10T10:48:36.000
Inquiry Name
Building Construction Complaint
Brief Description
Report building construction work that is unsafe, done without a permit, after hours, or outside approved plans.
156887850
Unique Id: 156887850 • Date: 2023-11-10T00:00:00.000 • Time: 10:46:26 AM
Unique Id
156887850
Date
2023-11-10T00:00:00.000
Time
10:46:26 AM
Date Time
2023-11-10T10:46:26.000
Inquiry Name
Parking Ticket or Camera Violation Status
Brief Description
Look up information about your parking or camera violations and get payment, dispute, and appeal status.
151490101
Unique Id: 151490101 • Date: 2022-07-22T00:00:00.000 • Time: 3:47:18 PM
Unique Id
151490101
Date
2022-07-22T00:00:00.000
Time
3:47:18 PM
Date Time
2022-07-22T15:47:18.000
Inquiry Name
Cooling Centers
Brief Description
Find a cooling center, an air-conditioned place to go when it is dangerously hot.
156887851
Unique Id: 156887851 • Date: 2023-11-10T00:00:00.000 • Time: 10:47:09 AM
Unique Id
156887851
Date
2023-11-10T00:00:00.000
Time
10:47:09 AM
Date Time
2023-11-10T10:47:09.000
Inquiry Name
HPD Code Enforcement Borough Service Centers
Brief Description
HPD Code Enforcement Borough Centers information by phone and in person for violations, complaints, property registrations. HPD Building Information online
141330147
Unique Id: 141330147 • Date: 2020-03-05T00:00:00.000 • Time: 9:05:44 PM
Unique Id
141330147
Date
2020-03-05T00:00:00.000
Time
9:05:44 PM
Date Time
2020-03-05T21:05:44.000
Inquiry Name
Noise from Neighbor
Brief Description
Report a noisy neighbor.
156887852
Unique Id: 156887852 • Date: 2023-11-10T00:00:00.000 • Time: 10:49:22 AM
Unique Id
156887852
Date
2023-11-10T00:00:00.000
Time
10:49:22 AM
Date Time
2023-11-10T10:49:22.000
Inquiry Name
Apartment Maintenance Complaint
Brief Description
Report a maintenance problem in a privately-owned residential building.
156887853
Unique Id: 156887853 • Date: 2023-11-10T00:00:00.000 • Time: 10:40:20 AM
Unique Id
156887853
Date
2023-11-10T00:00:00.000
Time
10:40:20 AM
Date Time
2023-11-10T10:40:20.000
Inquiry Name
NYC 988 and Mental Health Support
Brief Description
Get free, confidential help with mental health or substance abuse issues, including crisis services and treatment referrals.
156887854
Unique Id: 156887854 • Date: 2023-11-10T00:00:00.000 • Time: 10:44:26 AM
Unique Id
156887854
Date
2023-11-10T00:00:00.000
Time
10:44:26 AM
Date Time
2023-11-10T10:44:26.000
Inquiry Name
Building Conversion or Occupancy Complaint
Brief Description
Report unauthorized building occupancy or past conversion without DOB approval, including changes to a room, space, apartment, or building.
156887856
Unique Id: 156887856 • Date: 2023-11-10T00:00:00.000 • Time: 10:49:23 AM
Unique Id
156887856
Date
2023-11-10T00:00:00.000
Time
10:49:23 AM
Date Time
2023-11-10T10:49:23.000
Inquiry Name
Illegal Parking
Brief Description
Report a non-emergency vehicle parked illegally on public property, improper parking permit use, or overnight commercial parking on residential street.
156887857
Unique Id: 156887857 • Date: 2023-11-10T00:00:00.000 • Time: 10:49:04 AM
Unique Id
156887857
Date
2023-11-10T00:00:00.000
Time
10:49:04 AM
Date Time
2023-11-10T10:49:04.000
Inquiry Name
Housing Options for Older Adults
Brief Description
Learn about housing options for people age 60 and older.
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