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DOHMH Call Center Summary

Total number of calls received by the agency's call center

This data is collected to assess and assist residents of NYC. The data is collected by a 3rd party application that goes by the name PRIMA. Data is collected as a meausre of workvolume and customer demand for services offered by the Dept. of Health. Data is collected automatically by call management software. Each record represents a type of service offered to the public by the Dept. of Health. Data is used to assess quality of service offered, collect customer feedback for service improvements and determine size of staff needed to appropriate deliver the service. Data available counts number of calls related to a particular topic. There is no drill down available to disect specific reasons why customers may be calling.

Health Department of Health and Mental Hygiene Dataset wymh-dvmd 6 fields
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Dataset fields
Showing 50 real records
STD
Metric: STD • Totalnoofcalls: 2617 • Avgspeedofanswer: 0:01:00
Metric
STD
Totalnoofcalls
2617
Avgspeedofanswer
0:01:00
Callpctansweredw
0.8
Month
10
Year
2020
Vital Records
Metric: Vital Records • Totalnoofcalls: 3278 • Avgspeedofanswer: 0:00:59
Metric
Vital Records
Totalnoofcalls
3278
Avgspeedofanswer
0:00:59
Callpctansweredw
0.71
Month
10
Year
2020
Dog License Unit
Metric: Dog License Unit • Totalnoofcalls: 693 • Avgspeedofanswer: 0:00:32
Metric
Dog License Unit
Totalnoofcalls
693
Avgspeedofanswer
0:00:32
Callpctansweredw
0.74
Month
9
Year
2020
Providers
Metric: Providers • Totalnoofcalls: 435 • Avgspeedofanswer: 0:00:23
Metric
Providers
Totalnoofcalls
435
Avgspeedofanswer
0:00:23
Callpctansweredw
0.8
Month
9
Year
2020
STD
Metric: STD • Totalnoofcalls: 2470 • Avgspeedofanswer: 0:00:53
Metric
STD
Totalnoofcalls
2470
Avgspeedofanswer
0:00:53
Callpctansweredw
0.82
Month
9
Year
2020
Vital Records
Metric: Vital Records • Totalnoofcalls: 3069 • Avgspeedofanswer: 0:00:59
Metric
Vital Records
Totalnoofcalls
3069
Avgspeedofanswer
0:00:59
Callpctansweredw
0.69
Month
9
Year
2020
Dog License Unit
Metric: Dog License Unit • Totalnoofcalls: 634 • Avgspeedofanswer: 0:00:25
Metric
Dog License Unit
Totalnoofcalls
634
Avgspeedofanswer
0:00:25
Callpctansweredw
0.85
Month
8
Year
2020
Providers
Metric: Providers • Totalnoofcalls: 325 • Avgspeedofanswer: 0:00:25
Metric
Providers
Totalnoofcalls
325
Avgspeedofanswer
0:00:25
Callpctansweredw
0.79
Month
8
Year
2020
STD
Metric: STD • Totalnoofcalls: 2466 • Avgspeedofanswer: 0:00:47
Metric
STD
Totalnoofcalls
2466
Avgspeedofanswer
0:00:47
Callpctansweredw
0.83
Month
8
Year
2020
Vital Records
Metric: Vital Records • Totalnoofcalls: 2254 • Avgspeedofanswer: 0:00:29
Metric
Vital Records
Totalnoofcalls
2254
Avgspeedofanswer
0:00:29
Callpctansweredw
0.84
Month
8
Year
2020
Dog License Unit
Metric: Dog License Unit • Totalnoofcalls: 563 • Avgspeedofanswer: 0:00:23
Metric
Dog License Unit
Totalnoofcalls
563
Avgspeedofanswer
0:00:23
Callpctansweredw
0.87
Month
7
Year
2020
Providers
Metric: Providers • Totalnoofcalls: 251 • Avgspeedofanswer: 0:00:23
Metric
Providers
Totalnoofcalls
251
Avgspeedofanswer
0:00:23
Callpctansweredw
0.82
Month
7
Year
2020
STD
Metric: STD • Totalnoofcalls: 2878 • Avgspeedofanswer: 0:00:39
Metric
STD
Totalnoofcalls
2878
Avgspeedofanswer
0:00:39
Callpctansweredw
0.84
Month
7
Year
2020
Vital Records
Metric: Vital Records • Totalnoofcalls: 2316 • Avgspeedofanswer: 0:00:36
Metric
Vital Records
Totalnoofcalls
2316
Avgspeedofanswer
0:00:36
Callpctansweredw
0.82
Month
7
Year
2020
Dog License Unit
Metric: Dog License Unit • Totalnoofcalls: 202 • Avgspeedofanswer: 0:00:19
Metric
Dog License Unit
Totalnoofcalls
202
Avgspeedofanswer
0:00:19
Callpctansweredw
0.93
Month
6
Year
2020
Providers
Metric: Providers • Totalnoofcalls: 328 • Avgspeedofanswer: 0:00:24
Metric
Providers
Totalnoofcalls
328
Avgspeedofanswer
0:00:24
Callpctansweredw
0.85
Month
6
Year
2020
STD
Metric: STD • Totalnoofcalls: 1870 • Avgspeedofanswer: 0:00:37
Metric
STD
Totalnoofcalls
1870
Avgspeedofanswer
0:00:37
Callpctansweredw
0.78
Month
6
Year
2020
Vital Records
Metric: Vital Records • Totalnoofcalls: 2710 • Avgspeedofanswer: 0:00:21
Metric
Vital Records
Totalnoofcalls
2710
Avgspeedofanswer
0:00:21
Callpctansweredw
0.89
Month
6
Year
2020
Dog License Unit
Metric: Dog License Unit • Totalnoofcalls: 133 • Avgspeedofanswer: 0:00:19
Metric
Dog License Unit
Totalnoofcalls
133
Avgspeedofanswer
0:00:19
Callpctansweredw
0.9
Month
5
Year
2020
Providers
Metric: Providers • Totalnoofcalls: 400 • Avgspeedofanswer: 0:00:20
Metric
Providers
Totalnoofcalls
400
Avgspeedofanswer
0:00:20
Callpctansweredw
0.9
Month
5
Year
2020
STD
Metric: STD • Totalnoofcalls: 1155 • Avgspeedofanswer: 0:00:53
Metric
STD
Totalnoofcalls
1155
Avgspeedofanswer
0:00:53
Callpctansweredw
0.7
Month
5
Year
2020
Vital Records
Metric: Vital Records • Totalnoofcalls: 2076 • Avgspeedofanswer: 0:00:22
Metric
Vital Records
Totalnoofcalls
2076
Avgspeedofanswer
0:00:22
Callpctansweredw
0.86
Month
5
Year
2020
Dog License Unit
Metric: Dog License Unit • Totalnoofcalls: 36 • Avgspeedofanswer: 0:00:42
Metric
Dog License Unit
Totalnoofcalls
36
Avgspeedofanswer
0:00:42
Callpctansweredw
0.88
Month
4
Year
2020
Providers
Metric: Providers • Totalnoofcalls: 632 • Avgspeedofanswer: 0:00:22
Metric
Providers
Totalnoofcalls
632
Avgspeedofanswer
0:00:22
Callpctansweredw
0.9
Month
4
Year
2020
STD
Metric: STD • Totalnoofcalls: 874 • Avgspeedofanswer: 0:01:03
Metric
STD
Totalnoofcalls
874
Avgspeedofanswer
0:01:03
Callpctansweredw
0.73
Month
4
Year
2020
Vital Records
Metric: Vital Records • Totalnoofcalls: 1400 • Avgspeedofanswer: 0:00:22
Metric
Vital Records
Totalnoofcalls
1400
Avgspeedofanswer
0:00:22
Callpctansweredw
0.91
Month
4
Year
2020
Dog License Unit
Metric: Dog License Unit • Totalnoofcalls: 206 • Avgspeedofanswer: 0:01:41
Metric
Dog License Unit
Totalnoofcalls
206
Avgspeedofanswer
0:01:41
Callpctansweredw
0.48
Month
3
Year
2020
Providers
Metric: Providers • Totalnoofcalls: 3233 • Avgspeedofanswer: 0:01:39
Metric
Providers
Totalnoofcalls
3233
Avgspeedofanswer
0:01:39
Callpctansweredw
0.46
Month
3
Year
2020
STD
Metric: STD • Totalnoofcalls: 602 • Avgspeedofanswer: 0:00:56
Metric
STD
Totalnoofcalls
602
Avgspeedofanswer
0:00:56
Callpctansweredw
0.77
Month
3
Year
2020
Vital Records
Metric: Vital Records • Totalnoofcalls: 4054 • Avgspeedofanswer: 0:05:57
Metric
Vital Records
Totalnoofcalls
4054
Avgspeedofanswer
0:05:57
Callpctansweredw
0.28
Month
3
Year
2020
Dog License Unit
Metric: Dog License Unit • Totalnoofcalls: 330 • Avgspeedofanswer: 0:00:16
Metric
Dog License Unit
Totalnoofcalls
330
Avgspeedofanswer
0:00:16
Callpctansweredw
0.85
Month
2
Year
2020
Providers
Metric: Providers • Totalnoofcalls: 280 • Avgspeedofanswer: 0:00:16
Metric
Providers
Totalnoofcalls
280
Avgspeedofanswer
0:00:16
Callpctansweredw
0.86
Month
2
Year
2020
STD
Metric: STD • Totalnoofcalls: 707 • Avgspeedofanswer: 0:00:11
Metric
STD
Totalnoofcalls
707
Avgspeedofanswer
0:00:11
Callpctansweredw
0.92
Month
2
Year
2020
Vital Records
Metric: Vital Records • Totalnoofcalls: 6166 • Avgspeedofanswer: 0:01:16
Metric
Vital Records
Totalnoofcalls
6166
Avgspeedofanswer
0:01:16
Callpctansweredw
0.65
Month
2
Year
2020
Dog License Unit
Metric: Dog License Unit • Totalnoofcalls: 437 • Avgspeedofanswer: 0:00:15
Metric
Dog License Unit
Totalnoofcalls
437
Avgspeedofanswer
0:00:15
Callpctansweredw
0.87
Month
1
Year
2020
Providers
Metric: Providers • Totalnoofcalls: 450 • Avgspeedofanswer: 0:00:14
Metric
Providers
Totalnoofcalls
450
Avgspeedofanswer
0:00:14
Callpctansweredw
0.88
Month
1
Year
2020
STD
Metric: STD • Totalnoofcalls: 778 • Avgspeedofanswer: 0:00:18
Metric
STD
Totalnoofcalls
778
Avgspeedofanswer
0:00:18
Callpctansweredw
0.87
Month
1
Year
2020
Vital Records
Metric: Vital Records • Totalnoofcalls: 6326 • Avgspeedofanswer: 0:01:06
Metric
Vital Records
Totalnoofcalls
6326
Avgspeedofanswer
0:01:06
Callpctansweredw
0.68
Month
1
Year
2020
Dog License Unit
Metric: Dog License Unit • Totalnoofcalls: 342 • Avgspeedofanswer: 0:00:11
Metric
Dog License Unit
Totalnoofcalls
342
Avgspeedofanswer
0:00:11
Callpctansweredw
0.92
Month
12
Year
2019
Providers
Metric: Providers • Totalnoofcalls: 282 • Avgspeedofanswer: 0:00:13
Metric
Providers
Totalnoofcalls
282
Avgspeedofanswer
0:00:13
Callpctansweredw
0.9
Month
12
Year
2019
STD
Metric: STD • Totalnoofcalls: 681 • Avgspeedofanswer: 0:00:14
Metric
STD
Totalnoofcalls
681
Avgspeedofanswer
0:00:14
Callpctansweredw
0.91
Month
12
Year
2019
Vital Records
Metric: Vital Records • Totalnoofcalls: 4803 • Avgspeedofanswer: 0:00:41
Metric
Vital Records
Totalnoofcalls
4803
Avgspeedofanswer
0:00:41
Callpctansweredw
0.79
Month
12
Year
2019
Dog License Unit
Metric: Dog License Unit • Totalnoofcalls: 270 • Avgspeedofanswer: 0:00:14
Metric
Dog License Unit
Totalnoofcalls
270
Avgspeedofanswer
0:00:14
Callpctansweredw
0.88
Month
11
Year
2019
Providers
Metric: Providers • Totalnoofcalls: 295 • Avgspeedofanswer: 0:00:12
Metric
Providers
Totalnoofcalls
295
Avgspeedofanswer
0:00:12
Callpctansweredw
0.9
Month
11
Year
2019
STD
Metric: STD • Totalnoofcalls: 753 • Avgspeedofanswer: 0:00:11
Metric
STD
Totalnoofcalls
753
Avgspeedofanswer
0:00:11
Callpctansweredw
0.93
Month
11
Year
2019
Vital Records
Metric: Vital Records • Totalnoofcalls: 4489 • Avgspeedofanswer: 0:01:38
Metric
Vital Records
Totalnoofcalls
4489
Avgspeedofanswer
0:01:38
Callpctansweredw
0.67
Month
11
Year
2019
Dog License Unit
Metric: Dog License Unit • Totalnoofcalls: 379 • Avgspeedofanswer: 0:00:15
Metric
Dog License Unit
Totalnoofcalls
379
Avgspeedofanswer
0:00:15
Callpctansweredw
0.88
Month
10
Year
2019
Providers
Metric: Providers • Totalnoofcalls: 379 • Avgspeedofanswer: 0:00:12
Metric
Providers
Totalnoofcalls
379
Avgspeedofanswer
0:00:12
Callpctansweredw
0.92
Month
10
Year
2019
STD
Metric: STD • Totalnoofcalls: 846 • Avgspeedofanswer: 0:00:16
Metric
STD
Totalnoofcalls
846
Avgspeedofanswer
0:00:16
Callpctansweredw
0.9
Month
10
Year
2019
Vital Records
Metric: Vital Records • Totalnoofcalls: 5361 • Avgspeedofanswer: 0:02:37
Metric
Vital Records
Totalnoofcalls
5361
Avgspeedofanswer
0:02:37
Callpctansweredw
0.63
Month
10
Year
2019
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