Description
In 2011, the New York City Water Board appointed Veolia Water to partner with the New York City Department of Environmental Protection (DEP) in an effort to identify opportunities to make improvements in every aspect of New York City's drinking water, sewage collection, and wastewater treatment operations. The initiative, branded Operational Excellence (OpX): The Best Always Do Better, is an opportunity for DEP to take employee ideas and best practices from water utilities across the globe to continue to achieve the agency's goal of being the safest, most productive, cost-effective, and transparent water utility in the nation. This report reflects six months of analytical work completed by the OpX team with DEP management and employees. The analytical work of OpX has confirmed that DEP is a world leader in meeting drinking water and wastewater compliance, performing well above the average of similar utilities. At the same time, the analysis indicates opportunities exist to develop new areas of strength for the organization that could result in operating benefits of potentially $108-$130 million per year.
